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1. From your computer, visit
2. Choose an activation option and click Next. Then enter your zip code and click Next.
3. When prompted, enter the serial number (MEID) printed on the sticker located on the back of your phone
in the battery compartment. This number can also be found on the bottom panel of the phone's package.
4. Follow the remaining instructions to choose your plan and select a payment method.
5. Follow the activation instructions below and you'll be able to start using your phone.
Activate Your Phone
After setting up your account on virginmobileusa.com, simply turn your phone on. Your phone is
designed to activate automatically. If you are swapping from another Virgin Mobile phone to a new one, be
sure to turn off the old phone before swapping the serial number (MEID). Once the MEID swap is complete,
turn on the new phone and the programming information will be pushed to your phone automatically.
You can also start the activation process manually.
From standby mode, press
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If your phone was previously programmed with a different phone number, you will need to follow these
steps to program your phone:
1. On the display screen, enter ##72786# (##SCRTN#). The message "WARNING! Do you want to
reset your phone's network settings and still retain your personal information?" will appear.
2. Press YES (left softkey). The phone will power off and then power on again and program itself
automatically.
If you experience any issues activating your phone, check to make sure you are in a network coverage
area. Power your phone off and then power it back on. The phone should program itself automatically. If
you are still experiencing issues, call Customer Care at 1-888-322-1122.
Manage Your Account
Access information about your account. You can:
Check your minutes.
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Add money (Top-Up).
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Changes plans.
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And more!
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Get Started
virginmobileusa.com
and click Activate.
> Tools > Activate This Device.
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