Ford 2013 C-MAX ENERGI Owner's Manual page 415

414
Issue
SYNC is not able
to download my
phonebook.
The system says
Phonebook
Downloaded but
my phonebook in
SYNC is empty or
is missing
contacts.
2013 C-Max Full Hybrid (34h)
Owners Guide gf, 2nd Printing
USA (fus)
SYNC®
Phone Issues
Possible
Cause(s)
• This is a • Go to the website to review
phone-dependent your phone's compatibility.
• Try turning off the device,
feature, OR
• Possible phone
resetting the device or removing
malfunction. the device's battery, then trying
again.
• Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
• Use the SYNCmyphone
feature available on the website.
• Try pushing your phonebook
Limitations on
your phone's contacts to SYNC by using the
capability. Add Contacts feature.
• If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
• Remove any pictures or
special ring tones associated
with the missing contact.
Possible Solution(s)