Reference Documents; Product Warranty - Seagate ST6000NM0004 Product Manual

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Reference documents

Trusted Computing Group (TCG) Documents (apply to Self-Encrypting Drive models only)
In case of conflict between this document and any referenced document, this document takes precedence.
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Product warranty

Beginning on the date of shipment to the customer and continuing for the period specified in the purchase contract, Seagate
warrants that each product (including components and subassemblies) that fails to function properly under normal use due to
defect in materials or workmanship or due to nonconformance to the applicable specifications will be repaired or replaced, at
Seagate's option and at no charge to the customer, if returned by customer at customer's expense to Seagate's designated
facility in accordance with Seagate's warranty procedure. Seagate will pay for transporting the repair or replacement item to
the customer. For more detailed warranty information, refer to the standard terms and conditions of purchase for Seagate
products on the purchase documentation.
The remaining warranty for a particular drive can be determined by calling Seagate Customer Service at 1-800-468-3472.
Users can also determine remaining warranty using the Seagate web site (www.seagate.com). The drive serial number is
required to determine remaining warranty information.
Shipping
When transporting or shipping a drive, use only a Seagate-approved container. Keep the original box. Seagate approved
containers are easily identified by the Seagate Approved Package label. Shipping a drive in a non-approved container voids
the drive warranty.
Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in transit. Contact the
authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping by an air-ride carrier
experienced in handling computer equipment.
Storage
The maximum recommended storage period for the drive in a non-operational environment is 90 days. Drives should be
stored in the original unopened Seagate shipping packaging whenever possible. Once the drive is removed from the
Seagate original packaging the recommended maximum period between drive operation cycles is 30 days. During any
storage period the drive non-operational temperature, humidity, wet bulb, atmospheric conditions, shock, vibration, magnetic
and electrical field specifications should be followed.
Product repair and return information
Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanction
any third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids the warranty.
Seagate Enterprise Capacity 3.5 HDD v4 Serial ATA Product Manual, Rev. C
TCG Storage Architecture Core Specification, Rev. 1.0
TCG Storage Security Subsystem Class Enterprise Specification, Rev. 1.0
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