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Connection help
IMPORTANT: to work properly, extenders must be plugged directly into the wall
socket and not into extension leads.
Data
Etherenet
Power
Broadband Extender
If you are having problems synchronising one or more extenders, try resetting them
•
to their default factory settings. Most extenders have a Reset (Link) button that
does this. Refer to the extender user guide for more detailed information on how
to add more powerline devices.
•
Swap devices to help check and isolate a problem with a particular broadband
extender unit.
To check if your home's electrical wiring is affecting your broadband extenders,
•
try plugging in extenders in the same room. Some old wiring or fuse boxes might
affect your network performance.
•
House appliances that draw large amounts of power, like refrigerators, freezers,
microwaves and air conditioning systems, might cause interference with
your network.
For best network performance, use broadband extenders from BT.
•
•
If there are no spare ports on your router/hub, you can unplug one of your existing
devices and use an alternative like wi-fi or purchase a switch.
If you need more help, go to bt.com/producthelp
or call 0808 100 6116*.
Data
Etherenet
Power
Broadband Extender
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