Cleaning Card Procedure; Cleaning Film Procedure - Datamax E-Class Mark II Maintenance Manual

4. Reinstall media (and ribbon, if needed). Lower and latch the Printhead Assembly. Adjust the Media
Width Setting. Close the cover then plug in and turn ON the printer. Print then examine several
sample labels. If symptoms persist, see Section 2.1.1.2; otherwise, this completes the procedure.
2.1.1.2

Cleaning Card Procedure

This procedure is recommended when using direct thermal media, thermal transfer media with wax
ribbon, or if symptoms persist after performing the Cotton Swab Procedure (Section 2.1.1.1).
1. Stop printing. Allow the Printhead to cool.
2. Raise the Printhead Assembly then remove media and ribbon from the printer.
3. Place a Cleaning Card under the Printhead.
4. Lower and latch the Printhead Assembly then zero the Media Width Setting; see Section 2.2.
5. Repeatedly press the FEED Key until the Cleaning Card exits the printer.
6. Reinstall media (and ribbon, if needed). Lower and latch the Printhead Assembly then adjust the
Media Width Setting. Close the cover. Print then examine several sample labels. If symptoms
persist, see Section 2.1.1.3; otherwise, this completes the procedure.
2.1.1.3

Cleaning Film Procedure

This procedure is recommended when using thermal transfer media with resin ribbon, a Heat setting
above 21, or if symptoms persist after the other cleaning methods have been tried.
1. Stop printing. Allow the Printhead to cool.
2. Raise the Printhead Assembly then remove media and ribbon from the printer.
3. Place a sheet of Cleaning Film under the Printhead.
4. Lower and latch the Printhead Assembly then zero the Media Width Setting; see Section 2.2.
5. Repeatedly press the FEED Key until the Cleaning Film exits the printer.
6. Turn OFF and unplug the printer. Clean the Printhead using a Cotton Swab; see Section 2.1.1.1.
Allow the Printhead to dry.
7. Reinstall media and ribbon. Lower and latch the Printhead Assembly then adjust the Media Width
Setting. Close the cover. Print then examine several sample labels. If symptoms persist, see
Section 3.2.
Maintenance and Adjustments 2-3