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This appendix describes locating and solving problems that you may encounter while using the OT-110.
Troubleshooting
Often after time spent troubleshooting, the problem is traced to something as simple as a loose connection.
Check the following before proceeding to the problem-specific solutions.
Tips for Troubleshooting
In each problem-specific section, try the steps in the order suggested. This may help you to solve the problem
more quickly. Try to pinpoint the problem and thus avoid replacing non-defective parts. For example, if you
replace batteries and the problem remains, put the original batteries back and go to the next step.
Keep a record of the steps you take when troubleshooting: The information may be useful when calling for
technical support or for passing on to service personnel.
•
Use some other electrical device to confirm that the electrical outlet is working.
•
Ensure all connections are securely attached.
General Problems
Refer to the following for general problems you may encounter.
PROBLEM
You cannot turn on the device
You have trouble charging the battery
You have trouble connecting to the
Internet
• Plug AC adaptor directly into device to check device is
functioning. If device functions properly, then issue may be
with the battery.
• Check that the battery is fully charged and properly installed
into device.
• Check that the AC adaptor is plugged in correctly to the DC
jack on the device, and the other end into the wall outlet.
• If using the cradle for charging, check that the AC adaptor is
plugged in correctly to the cradle and the wall outlet.
• Check for damage to the power cables.
• If battery has been used extensively and is old, replace with
new battery and try again.
• Check that device is connected to a WiFi network with the
correct network key (password).
• Check if the WiFi network provides an IP address
automatically via DHCP. If not, contact your network
administrator for the relevant IP address, subnet, gateway,
and DNS servers, which you need to enter manually.
APPENDIX
SOLUTION
73
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