Troubleshooting: Phone - Blackberry Torch 9860 User Manual

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2. Press the
key > Options > In-call Settings.
• To answer calls automatically when you remove your BlackBerry® device from the holster, change the Auto Answer
Calls field to Out of Holster.
• To stop answering calls automatically when you remove your device from the holster, change the Auto Answer Calls
field to Never.
• To end calls automatically when you insert your device in the holster, change the Auto End Calls field to Into Holster.
• To stop ending calls automatically when you insert your device in the holster, change the Auto End Calls field to Never.
3. Press the
key > Save.
Change how you answer or end calls with the holster or the slider
1. From the Home screen, press the
2. Press the
key > Options > In-call Settings.
• To answer calls automatically when you remove your BlackBerry® smartphone from the holster or when you open the
slider, change the Auto Answer Calls field to Out of Holster, Slide Open, or Both.
• To stop answering calls automatically when you remove your smartphone from the holster or when you open the
slider, change the Auto Answer Calls field to Never.
• To end calls automatically when you insert your smartphone in the holster or when you close the slider, change the
Auto End Calls field to Into Holster, Slide Close, or Both.
• To stop ending calls automatically when you insert your smartphone in the holster or when you close the slider, change
the Auto End Calls field to Never.
3. Press the
key > Save.

Troubleshooting: Phone

I can't make or receive calls
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your
fixed dialing list or turn off fixed dialing.
• If you have traveled to another country and you haven't changed your smart-dialing options, dial the full phone
number, including the country code and area code, for your contact.
• If you're not receiving calls, verify that call blocking and call forwarding are turned off.
• Your device or your SIM card might support more than one phone number, even if you only have one phone number.
Verify that your phone number is set as your active phone number.
• If you have more than one phone number associated with your device, verify that the phone number that you want to
make calls from and receive calls to is set as your active phone number.
key.
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