Troubleshooting - B-Qtech BQ-D9004 series User Manual

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HDD Port
System
Alarm I/O
PTZ Control
USB Port
Ethernet
Network Connection
Web Interface
IR Remote Control
Power Adaptor

8.1 Troubleshooting

1.
Q: How to do if system could not check HDD?
A: Please check if data cable and power cable is connected well and HDD interface is ready,
or confirm if the HDD used is supported by system.
2.
Q: We have modified system password, but now we forgot this password. Please advice how to
do?
A: If you forget system password, please consult with our customer service. Suggest user set
one password, which is easy to remember and safe.
3.
Q: Why still have no video signal or wrong display when connection of DVR and camera is well?
A: You could check if
BNC interface of DVR is connected well.
BNC cable is aging.
You have select correct system –(NTCL or PAL)
4.
Q: Which affect there are to DVR itself when DVR will dissipate heat on working mode?
A: Yeah, DVR will dissipate heat on working mode. Please put DVR into some place, which is
well aeration, to avoid high temperature affect stability and usage lifetime of DVR.
5.
Q: Why Remote Controller of DVR is not available when live display is normal and we also could
use front panel?
A: If it is still not available when you confirm the Remote Controller is line up with IR signal
receiver of Front panel, please check power supply of battery is enough.
6.
Q: Could I install hard driver of my PC to DVR?
A: Only you could use the hard driver supported by DVR system.
7.
Q: Could I playback recording file when system is recording simultaneously?
A: Yeah. The system supports the function.
8.
Q: Could I clear some recording file in HDD of DVR?
Support SATA interface
PAL/NTSC
4-CH alarm inputs, 1-CH alarm output
RS-485
USB2.0
RJ-45 10M/100M self-adaptable Ethernet interface
Support TCP/IP、DHCP、UDP、DDNS、PPPOE network connection
IE 6.0,IE 7.0
Support IR remote control
DC 12V&5A
List 7-1
Chapter 8: Appendix
26

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