Page 1: Feature Guide
Advanced Hybrid System Feature Guide KX-TEA308 Model No. Thank you for purchasing a Panasonic Advanced Hybrid System. Please read this manual carefully before using this product and save this manual for future use.
Page 2 Introduction About this Feature Guide The Feature Guide is designed to serve as an overall reference describing the features of the Panasonic Advanced Hybrid System. It explains what the PBX can do, as well as how to obtain the most of its many features and facilities.
Page 3 Certain PTs, features, and optional service cards are not available in some areas. Consult your certified Panasonic dealer for more information. • Every system programming setting can be accessed using a PC and the Panasonic KX-TEA308 Maintenance Console software ( 2.3.1 PC Programming). For programming details, refer to the on- line help that is installed along with KX-TEA308 Maintenance Console ( 3.2.1 Installing and Starting...
Page 4: List Of Abbreviations
List of Abbreviations Automated Attendant Analogue Proprietary Telephone Automatic Route Selection Background Music Busy Station Signalling Built-in Voice Message Class of Service Calling Party Control Direct In Line DISA Direct Inward System Access Do Not Disturb Distinctive Ring Detection Direct Station Selection DTMF Dual Tone Multi-Frequency External Feature Access...
Page 5: Feature Highlights
Automatic Configuration for Outside (CO) Line Type The dialling mode of connected outside (CO) lines is automatically configured the first time the PBX is accessed with a PC using the KX-TEA308 Maintenance Console software, or after the PBX data has been cleared ( 2.3.5 Automatic Configuration for Outside (CO) Line Type).
Page 6: Table Of Contents
Table of Contents Call Handling Features................. 13 Incoming Call Features....................14 1.1.1 Incoming Outside (CO) Line Call Features ..............14 1.1.1.1 Direct In Line (DIL) ............................14 1.1.1.2 Intercept Routing ............................. 15 1.1.2 Internal Call Features.......................16 1.1.3 Incoming Call Indication Features ..................17 1.1.3.1 Incoming Call Indication Features—OVERVIEW.....................
Page 7 Busy Line/Busy Party Features..................61 1.7.1 Automatic Callback Busy (Camp-on)................61 1.7.2 Executive Busy Override ....................62 1.7.3 Call Waiting Tone......................63 Toll Restriction (TRS) Features ..................64 1.8.1 Toll Restriction (TRS)....................... 64 1.8.2 Toll Restriction (TRS) Override by Account Code ............68 1.8.3 Extension Lock ........................
Page 8: System Configuration And Administration Features
Power Failure Restart.....................188 Programming Instructions..............189 Introduction ........................190 3.1.1 Introduction ........................190 PC Programming ......................191 3.2.1 Installing and Starting KX-TEA308 Maintenance Console..........191 PT Programming ......................192 3.3.1 Programming Instructions ....................192 3.3.2 Programming Procedures ....................197 Date & Time [000]............................197 System Speed Dialling Number [001]......................197 System Password [002] ..........................
Page 9 Time Service Switching Mode [006] ......................200 Time Service Start Time [007] ........................200 Operator Assignment [008] ..........................200 Extension Number [009] ..........................201 LCD Time Display [010] ..........................201 System Speed Dialling Name [011] .......................202 Second Feature Numbering Plan [012]......................202 KX-T7710 One-touch Dialling [013] .......................203 Hunting Group Set [100] ..........................203 Hunting Type [101] ............................203 DTMF Integration Port [102] ..........................204...
Page 10 Common/Personal BV OGM Recording Time [215] ..................215 Carrier Exception Code [300] ........................215 TRS—System Speed Dialling Class [301]..................... 216 TRS—COS 2-5 Denied Code [302-305]......................216 TRS—Exception Code [306] ......................... 216 Emergency Number [309]..........................216 Account Code [310] ............................217 Automatic Pause Insertion Code [311] ......................
Page 11 DISA Incoming Assignment [516] ........................236 DISA AA Wait Time [517]..........................236 DISA Tone after Security Code [518]......................236 OGM Mute Time [519] ...........................236 UCD Group [520] ............................236 UCD Busy Waiting Time [521] ........................237 UCD OGM Message Interval Time [522] .......................237 UCD Busy Mode [523] ...........................237 UCD Intercept Mode [524] ..........................237 UCD Ring Time before Intercept [525]......................237 UCD Ring Time after Intercept [526] ......................238...
Page 12 Caller ID Area Code [901] ..........................255 Caller ID Modification for Local Calls [902]....................255 Caller ID Modification for Long-distance Calls [903]..................256 Caller ID Log Priority [904] ..........................256 Caller ID Automatic 0 Addition [905]......................256 Caller ID SMDR Format [906]........................257 Caller ID SMDR Printout [907] ........................
Page 13: Call Handling Features
Section 1 Call Handling Features Feature Guide...
Page 14: Incoming Call Features
1.1 Incoming Call Features Incoming Call Features 1.1.1 Incoming Outside (CO) Line Call Features 1.1.1.1 Direct In Line (DIL) Description Directs incoming outside (CO) line calls to a preprogrammed destination based on the outside (CO) line carrying the call. Each outside (CO) line can have a different destination for each time service mode. [Programming Example] The table can be programmed for each outside (CO) line.
Page 15: Intercept Routing
1.1 Incoming Call Features 1.1.1.2 Intercept Routing Description Redirects incoming outside (CO) line calls via the Direct Inward System Access (DISA) or Uniform Call Distribution (UCD) feature to a preprogrammed destination when the original destination does not, or cannot, answer the call. There are 2 types of Intercept Routing, described below. Type Description No Dial...
Page 16: Internal Call Features
1.1 Incoming Call Features 1.1.2 Internal Call Features Description There are 2 types of internal calls, described below. Feature Description Details in Intercom Call A call from one extension to another. • 1.5.1.1 Intercom Call Doorphone Call A call made from a doorphone to its preprogrammed destination •...
Page 17: Incoming Call Indication Features
1.1 Incoming Call Features 1.1.3 Incoming Call Indication Features 1.1.3.1 Incoming Call Indication Features—OVERVIEW Description Extension telephones can indicate an incoming call in various ways, described below. Indication Type Feature Description Details in Ring/No Ring Outside (CO) Line Each extension can be programmed to •...
Page 18: Outside (Co) Line Ringing Selection
1.1 Incoming Call Features 1.1.3.2 Outside (CO) Line Ringing Selection Description An extension user can select whether the telephone will ring or not when receiving call(s) from assigned or all outside (CO) lines through personal programming. Conditions • System programming determines which extension(s) will ring for incoming outside (CO) line calls in each time service mode ( Flexible Ringing—Day/Night/Lunch [408-410]).
Page 19: Ring Tone Pattern Selection
1.1 Incoming Call Features 1.1.3.3 Ring Tone Pattern Selection Description A different ring tone pattern can be assigned to each incoming call type, such as intercom calls ( Extension Ring Tone Pattern [115]), calls from each doorphone ( Doorphone Ring Tone Pattern [706]), and calls from each outside (CO) line ( CO Line Ring Tone Pattern [423]).
Page 20: Distinctive Ring Detection (Drd) For New Zealand
1.1 Incoming Call Features 1.1.3.4 Distinctive Ring Detection (DRD) for New Zealand Description Distinctive Ring Detection (DRD) is only available in New Zealand. The PBX can detect the following 4 ring tone patterns sent from the telephone company for each outside (CO) line.
Page 21 1.1 Incoming Call Features 1.15.6 Direct Inward System Access (DISA) 4.2.1 Tones/Ring Tones Feature Guide...
Page 22: Call Waiting
1.1 Incoming Call Features 1.1.3.5 Call Waiting Description A busy extension user can be alerted to a new call by Call Waiting. The busy extension user can then answer the second call either by disconnecting the current call or placing it on hold. If Call Waiting is enabled, a call waiting tone will be sent to the user under the following conditions: When an outside (CO) line call or a doorphone call is received, or When another extension executes the Busy Station Signalling (BSS) feature.
Page 23: Receiving Group Features
1.2 Receiving Group Features Receiving Group Features 1.2.1 Idle Extension Hunting Description If a called extension is busy, Idle Extension Hunting redirects the call to an idle member of the same extension group, if that group has been assigned as an idle extension hunting group through system programming ( Hunting Group Set [100]).
Page 24 1.2 Receiving Group Features not function and the call will be forwarded to the preprogrammed destination (when FWD is set) or will not be received at all (when DND is set). • Message Waiting A message waiting indication will not be sent to an idle extension hunting destination. The MESSAGE button light or Message/Ringer Lamp turns on at the original destination only ( 1.17.1 Message Waiting).
Page 25: Uniform Call Distribution (Ucd)
1.2 Receiving Group Features 1.2.2 Uniform Call Distribution (UCD) Description Uniform Call Distribution (UCD) distributes incoming calls to an idle member of the same extension group, if that group has been assigned as a UCD group through system programming ( UCD Group [520]).
Page 26 1.2 Receiving Group Features [Flowchart] A UCD call from an outside party is received. The call reaches the UCD group. Busy Rings (when an extension is available) UCD OGM (UCD Ring Time before Intercept expires) Music on Hold is sent to the caller. The call is The call is not established.
Page 27 1.2 Receiving Group Features UCD Intercept Mode When extensions in a UCD group are available but do not answer an outside (CO) line call within a preprogrammed length of time ( UCD Ring Time before Intercept [525]), the PBX will handle the call in one of the following ways according to system programming ( UCD Intercept Mode [524]): Disconnect: The call is disconnected.
Page 28: Direct Inward System Access (Disa) Ring
1.2 Receiving Group Features 1.2.3 Direct Inward System Access (DISA) Ring Description A Direct Inward System Access (DISA) ring group is a specific extension group that receives DISA calls directed to the group. All extensions in the DISA ring group assigned as an Automated Attendant (AA) destination ( DISA Built-in AA [501]) ring simultaneously.
Page 29: Log-In/Log-Out
1.2 Receiving Group Features 1.2.4 Log-in/Log-out Description Members of an idle extension hunting group, Direct Inward System Access (DISA) ring group, or Uniform Call Distribution (UCD) group can join (Log-in) or leave (Log-out) groups manually. Group members can log in at the beginning of a work shift when they are ready to answer calls, and log out at the end of the work shift.
Page 30: Call Forwarding (Fwd)/Do Not Disturb (Dnd) Features
1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features Call Forwarding (FWD)/Do Not Disturb (DND) Features 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) 1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—OVERVIEW Description When an extension user cannot answer calls (is on a call, out of the office, etc.), it is possible to forward or refuse calls directed to that extension using the following features: Call Forwarding (FWD) Do Not Disturb (DND)
Page 31: Call Forwarding (Fwd)
1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 1.3.1.2 Call Forwarding (FWD) Description Extension users can forward their calls to preset destinations. There are 4 Call Forwarding (FWD) modes, described below. Mode Description All Calls All calls are forwarded to another extension. Busy/No Answer All calls are forwarded to another extension when the extension user's line is busy, or when the user does not answer within a preprogrammed...
Page 32 1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features • The types of calls that are forwarded by this feature are: Call Type Outside (CO) line calls Normal except FWD to Outside (CO) Line, Direct In Line (DIL), Direct Inward System Access (DISA) Intercom calls Extension, Transfer •...
Page 33 1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features DISA (only when the call is directly sent to an extension, not intercepted) UCD (when only one member belongs to the group) • Outside (CO) Line Call Duration If a call between 2 outside parties is established, the call duration will be restricted by a system timer CO-to-CO Line Call Duration [205]).
Page 34: Do Not Disturb (Dnd)
1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 1.3.1.3 Do Not Disturb (DND) Description Extension users can use this feature to prevent calls from ringing at their extension. The calling extension will hear a Do Not Disturb (DND) tone. Conditions •...
Page 35: Answering Features
1.4 Answering Features Answering Features 1.4.1 Answering Features 1.4.1.1 Answering Features—OVERVIEW Description An extension user can answer incoming calls using the following methods: Called Feature Description Details in Extension A user's own Line Preference— A user can select the method to answer •...
Page 36: Line Preference-Incoming
1.4 Answering Features 1.4.1.2 Line Preference—Incoming Description A proprietary telephone (PT) user can select the method used to answer incoming calls from the following 3 line preferences. Each of these line preferences can be selected by each extension through personal programming (Line Preference—Incoming).
Page 37: Call Pickup
1.4 Answering Features 1.4.1.3 Call Pickup Description An extension user can answer a call ringing at another extension by entering the appropriate feature numbers. The following types of Call Pickup are available: Type Description Directed Call Pickup A call to a specific extension is answered. Group Call Pickup A call to an extension in the same extension group ( Extension Group...
Page 38: Hands-Free Answerback
1.4 Answering Features 1.4.1.4 Hands-free Answerback Description A user with a speakerphone-equipped proprietary telephone (PT) can answer intercom calls automatically without lifting the handset. When a call is received at an extension that is in Hands-free Answerback mode, the caller hears a confirmation tone and the called extension hears a beep tone. Then the conversation is automatically established.
Page 39: Making Call Features
1.5 Making Call Features Making Call Features 1.5.1 Intercom Call Features 1.5.1.1 Intercom Call Description An extension user can call another extension user. Conditions • Extension Number/Name Assignment Extension numbers ( Extension Number [009]) and names ( Extension Name [604], Extension Name in Cyrillic [616]) can be assigned to all extensions.
Page 40 1.5 Making Call Features User Manual References 1.2.1 Basic Calling 1.2.5 Switching the Calling Method (Alternate Calling—Ring/Voice) 3.1.2 Changing Personal Settings Using Programming Mode Feature Guide...
Page 41: Outside (Co) Line Call Features
1.5 Making Call Features 1.5.2 Outside (CO) Line Call Features 1.5.2.1 Outside (CO) Line Call Features—OVERVIEW Description An extension user can use the following features when making an outside (CO) line call: Feature Description Details in Emergency Call A user can dial preprogrammed emergency •...
Page 42: Emergency Call
1.5 Making Call Features 1.5.2.2 Emergency Call Description An extension user can dial preprogrammed emergency numbers ( Emergency Number [309]) after seizing an outside (CO) line regardless of the restrictions imposed on the extension. Conditions • If the PBX is installed behind an existing host PBX, an extension user must dial the Host PBX Access code after the Outside (CO) Line Access number.
Page 43: Account Code Entry
1.5 Making Call Features 1.5.2.3 Account Code Entry Description An account code is used to identify outgoing outside (CO) line calls for accounting and billing purposes. Account codes are appended to SMDR call records ( 1.20.1 Station Message Detail Recording (SMDR)), and have several uses.
Page 44: Dial Type Selection
1.5 Making Call Features 1.5.2.4 Dial Type Selection Description The dialling mode can be selected for each outside (CO) line through system programming ( Dial Mode [401]) regardless of the originating extension (dependent on the contract with the telephone company). Mode Description DTMF (Dual Tone Multi-...
Page 45: Reverse Circuit
1.5 Making Call Features 1.5.2.5 Reverse Circuit Description The PBX can detect the reverse signal sent from the telephone company when an extension user tries to make an outside (CO) line call. This detects the start (the called party goes off-hook) and end (the called party goes on-hook) of an outgoing outside (CO) line call.
Page 46: Pause Insertion
1.5 Making Call Features 1.5.2.6 Pause Insertion Description A dialling pause of a preprogrammed length can be inserted manually or automatically when dialling. Manual Pause Insertion: A pause can be manually inserted by pressing the PAUSE button. Automatic Pause Insertion: A pause will be automatically inserted after the user dials any one of the following numbers: Outside (CO) Line Access number Automatic Pause Insertion code...
Page 47: Host Pbx Access Code (Access Code To The Telephone Company From A Host Pbx)
1.5 Making Call Features 1.5.2.7 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) Description This PBX can be installed behind an existing host PBX. This is performed by connecting extension jacks of the host PBX to outside (CO) line ports of this PBX. A Host PBX Access code, assigned through system programming ( Host PBX Access Code [403]), is required to access the telephone company from the host PBX.
Page 48 1.5 Making Call Features Conditions • Access to the host PBX during a conversation is also possible ( 1.10.7 External Feature Access (EFA)). • TRS checks only the dialled telephone number, excluding the Host PBX Access code, when accessing the telephone company through the host PBX ( 1.8.1 Toll Restriction (TRS)).
Page 49: Seizing A Line Features
1.5 Making Call Features 1.5.3 Seizing a Line Features 1.5.3.1 Seizing a Line Features—OVERVIEW Description A proprietary telephone (PT) user can select the line that is seized in order to make a call, using one of the following features: Feature Description Details in Line Preference—Outgoing...
Page 50: Line Preference-Outgoing
1.5 Making Call Features 1.5.3.2 Line Preference—Outgoing Description Through personal programming, a proprietary telephone (PT) user can select the preferred method of seizing a line (Line Preference—Outgoing) to be used each time the user goes off-hook. Method Description Idle Line When a user goes off-hook, an idle outside (CO) line is selected automatically from among the assigned outside (CO) lines ( Automatic...
Page 51: Outside (Co) Line Access
1.5 Making Call Features 1.5.3.3 Outside (CO) Line Access Description There are 3 methods of accessing an outside (CO) line. Method Description Operation Automatic Line Access Selects an idle outside (CO) line Dial the Automatic Line Access (Local Access) automatically from the assigned number (9/0) Automatic Line outside (CO) lines (...
Page 52 1.5 Making Call Features operation mode. The user can dial without lifting the handset or pressing the SP-PHONE or MONITOR button. • Outside (CO) Line Hunting Order for Automatic Line Access The outside (CO) line hunting sequence (from highest-numbered outside (CO) line, or in rotation) for Automatic Line Access can be determined through system programming ( Automatic Rotation for CO Line Access [122]).
Page 53: Memory Dialling Features
1.6 Memory Dialling Features Memory Dialling Features 1.6.1 Memory Dialling Features 1.6.1.1 Memory Dialling Features—OVERVIEW Description An extension user can store frequently dialled numbers in the PBX. A stored number can be dialled by a simple operation. Features Feature Storage Method Details in One-touch Dialling Personal Programming, System Programming...
Page 54 1.6 Memory Dialling Features Displayed while Input Description Entering FLASH/RECALL Store an EFA signal (EFA mode) by pressing the FLASH/RECALL button at the beginning of the (Hooking)* number ( 1.10.7 External Feature Access (EFA)). Prevent all or part of a System Speed Dialling INTERCOM (Secret)* number or One-touch Dialling number from being displayed when a call is made, by pressing the...
Page 55: One-Touch Dialling
1.6 Memory Dialling Features 1.6.1.2 One-touch Dialling Description A proprietary telephone (PT) user can make a call or access a feature with a one-touch operation. This is possible by storing the number (up to 24 digits), such as an extension number, telephone number, account code, or feature number, in a One-touch Dialling button.
Page 56: Kx-T7710 One-Touch Dialling
1.6 Memory Dialling Features 1.6.1.3 KX-T7710 One-touch Dialling Description The MESSAGE button and each of the 8 One-touch buttons on the KX-T7710 single line telephone (SLT) can be customised to dial an extension number, telephone number, or feature number (up to 24 digits) when the user presses that button.
Page 57: Redial
1.6 Memory Dialling Features 1.6.1.4 Redial Description There are 2 types of Redial, described below. Type Description Last Number Redial Every extension automatically saves the last external telephone number dialled, allowing the same number to be easily redialled. Saved Number Redial A proprietary telephone (PT) user can save a telephone number while in a conversation with an outside party or while hearing a busy tone, and then easily redial the number later.
Page 58: Speed Dialling-Personal/System
1.6 Memory Dialling Features 1.6.1.5 Speed Dialling—Personal/System Description An extension user can use short numbers to frequently dialled numbers that are stored in the PBX, either in the extension's Personal Speed Dialling or in System Speed Dialling. Personal Speed Dialling is also known as Station Speed Dialling. Conditions [General] •...
Page 59: Quick Dialling
1.6 Memory Dialling Features 1.6.1.6 Quick Dialling Description Using Quick Dialling, an extension user can make a call or access a feature easily. This is possible by storing the number (up to 10 digits), such as extension number, telephone number, or feature number, for Quick Dialling through system programming ( Second Feature Numbering Plan [012]).
Page 60: Hot Line
1.6 Memory Dialling Features 1.6.1.7 Hot Line Description A single line telephone (SLT) user can make an outgoing call to a previously stored telephone number (up to 32 digits) simply by going off-hook. If the Hot Line feature is set and the user goes off-hook, a special dial tone (dial tone 2) is generated for a preprogrammed time period ( Hot Line Waiting Time [203]), and then dialling starts.
Page 61: Busy Line/Busy Party Features
1.7 Busy Line/Busy Party Features Busy Line/Busy Party Features 1.7.1 Automatic Callback Busy (Camp-on) Description If the dialled extension or outside (CO) line is busy when a call is made, the caller can choose to be informed by a callback ring (Camp-on Recall) when the extension or outside (CO) line becomes free. When the user answers the callback ring: For an intercom call: The called extension starts ringing without the user having to redial.
Page 62: Executive Busy Override
1.7 Busy Line/Busy Party Features 1.7.2 Executive Busy Override Description An extension user can interrupt an existing call to establish a 3-party conference call. Executive Busy Override Deny It is possible for extension users to prevent their calls from being interrupted by another extension user. Conditions •...
Page 63: Call Waiting Tone
1.7 Busy Line/Busy Party Features 1.7.3 Call Waiting Tone Description When an extension user attempts to call a busy extension (i.e., an extension that is ringing or having a conversation), a call waiting tone will be sent to the called extension to indicate another call is waiting. Conditions •...
Page 64: Toll Restriction (Trs) Features
1.8 Toll Restriction (TRS) Features Toll Restriction (TRS) Features 1.8.1 Toll Restriction (TRS) Description Toll Restriction (TRS) can prohibit certain extension users from making unauthorised outside (CO) line calls. Every extension is assigned to one of 5 classes of service (COSs) for each time service mode ( TRS- COS—Day/Night/Lunch [601-603]);...
Page 65 1.8 Toll Restriction (TRS) Features COS 1 All outside (CO) line calls permitted. COS 2 Class 2 restriction Class 2 – 5 exceptions COS 3 Class 2 – 3 restrictions Class 3 – 5 exceptions COS 4 Class 2 – 4 restrictions Class 4 –...
Page 66 1.8 Toll Restriction (TRS) Features [Flowchart] An extension user tries to make an outside (CO) line call. Was the number dialled using System Speed Dialling? Is the COS number higher than the System Speed Dialling Class? No or Equal COS 1 What is the COS number? COSs 2–5 Is the dialled number found in an...
Page 67 1.8 Toll Restriction (TRS) Features 1.5.2.7 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)) or Carrier Exception code. Access Code is stored in the PBX Access Code is not Access Code Type Access Code is not stored in the PBX Access Code is dialled dialled...
Page 68: Toll Restriction (Trs) Override By Account Code
1.8 Toll Restriction (TRS) Features 1.8.2 Toll Restriction (TRS) Override by Account Code Description An extension user can override TRS temporarily to make a toll call from a toll-restricted telephone ( 1.8.1 Toll Restriction (TRS)). The extension user can carry out this feature by entering the appropriate account code before dialling the telephone number ( Account Code [310]).
Page 69 1.8 Toll Restriction (TRS) Features Conditions • This feature functions only for extensions whose: – Account code mode is set to "Verify-Toll" ( Account Code Mode [605]). – Class of service (COS) number is set to 3 through 5. • If the extension user does not enter an account code or enters an invalid account code, an ordinary TRS check is performed.
Page 70: Extension Lock
1.8 Toll Restriction (TRS) Features 1.8.3 Extension Lock Description Extension users can lock their telephones to prevent unauthorised use. This is useful for situations when extension users must leave their desks temporarily. Any 4-digit code can be used to lock and unlock an extension.
Page 71: Walking Cos
1.8 Toll Restriction (TRS) Features 1.8.4 Walking COS Description Extension users can temporarily assign their own class of service (COS) to another extension, allowing them to make calls as if from their own telephones. This feature is useful when a manager or supervisor needs to borrow another employee's telephone to make a call.
Page 72: Automatic Route Selection (Ars) Features
1.9 Automatic Route Selection (ARS) Features Automatic Route Selection (ARS) Features 1.9.1 Automatic Route Selection (ARS) Description The PBX automatically selects the least expensive route (carrier) available at the time a long-distance call is made on an outside (CO) line that has Automatic Route Selection (ARS) enabled. In order to use ARS effectively, various ARS-related tables must be preprogrammed to tell the PBX which calls should be placed using which carriers.
Page 73 1.9 Automatic Route Selection (ARS) Features [Flowchart] A long-distance call is made. Is (another) one digit dialled within the ARS Inter-digit Time? Each time a digit is dialled, the PBX checks Is the dialled the dialled number (other than Host PBX Reorder tone number a TRS Denied Code? Access codes, Carrier Exception codes, and...
Page 74 1.9 Automatic Route Selection (ARS) Features [Programming Procedures] ARS Mode ( ARS Selection [350]) Turn on ARS for each outside (CO) line. First Carrier Access Code* Enter the carrier's access code, such as the Host PBX Access code ( Host PBX Access Code [403]), Carrier Exception code ( Carrier Exception Code [300]), or First Carrier Access code ( 1st Carrier...
Page 75 1.9 Automatic Route Selection (ARS) Features [Programming Example: Routing Plan Table] Modification Routing Leading Leading No. ARS Outside (CO) Removed No. Added No.* Plan No. No.* Exception* Line Group* of Digits* Not Stored 05000 Not Stored Not Stored Route 1-4 Selection Code [351-354] Route 1-4 Exception Code [355-358] ARS Modification—Removed Digits [360] ARS Modification—Added Number [361]...
Page 76 1.9 Automatic Route Selection (ARS) Features Sequence of Transmitted Code ( Authorisation and Itemised Billing Code Order [390]) The sequence of transmitted codes (C: Carrier Access Code; A: Authorisation Code; I: Itemised Billing Code; H: Telephone Number) can be selected. When "C.I.A.H" is selected, the dialled numbers of Itemised Billing Code (I) and Authorisation Code (A) are shown on the displays of PTs and SMDR ( 1.20.1 Station Message Detail Recording (SMDR)).
Page 77 1.9 Automatic Route Selection (ARS) Features Conditions WARNING The software contained in the ARS feature to allow user access to the network must be upgraded to recognise newly established network area codes and exchange codes as they are placed into service.
Page 78: Conversation Features
1.10 Conversation Features 1.10 Conversation Features 1.10.1 Hands-free Operation Description A proprietary telephone (PT) user can talk to another party without lifting the handset. Pressing specific buttons automatically activates hands-free mode. Conditions • PTs with the MONITOR Button PTs with the MONITOR button can dial in hands-free mode but cannot have hands-free conversations. •...
Page 79: Room Monitor
1.10 Conversation Features 1.10.2 Room Monitor Description An extension user can monitor a room or a door through another proprietary telephone (PT) or a doorphone without the destination party knowing. Conditions • To monitor using this feature, an extension must have a PT with an AUTO ANS/MUTE button or a single line telephone (SLT) with a MUTE button.
Page 80: Microphone Mute
1.10 Conversation Features 1.10.3 Microphone Mute Description During a conversation, a proprietary telephone (PT) user can disable the built-in microphone to consult privately with others in the room while listening to the other party on the phone through the built-in speaker. When Microphone Mute is active, the user can hear the other party's voice, but the user's voice is muted.
Page 81: Headset Operation
1.10 Conversation Features 1.10.4 Headset Operation Description This PBX supports headset-compatible proprietary telephones (PTs). A PT user can talk to another party without lifting the handset by using an optional headset. For connection and operation, refer to the Operating Instructions for the headset. This feature is also known as Handset/Headset Selection.
Page 82: Data Line Security
1.10 Conversation Features 1.10.5 Data Line Security Description Once Data Line Security is set on an extension, communication between the extension and the other party is protected from signals such as Call Waiting, Hold Recall, and Executive Busy Override. Extensions that have devices such as modems, fax machines, or Voice Processing Systems (VPSs) connected to them may set this feature to maintain secure data transmission, by blocking tones or other interruptions during communication.
Page 83: Flash/Recall
1.10 Conversation Features 1.10.6 Flash/Recall Description A proprietary telephone (PT) user can use the FLASH/RECALL button to disconnect the current call and start another call without hanging up. For example, if this button is used to disconnect an outside (CO) line, the extension user will hear a new dial tone from the same outside (CO) line.
Page 84: External Feature Access (Efa)
1.10 Conversation Features 1.10.7 External Feature Access (EFA) Description An extension user can access features of a host PBX or the telephone company, such as Call Waiting. An EFA (External Feature Access) signal is sent to the host PBX or the telephone company. This feature is only available during outside (CO) line calls, including Host PBX Access ( 1.5.2.7 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)).
Page 85: Outside (Co) Line Call Limitation
1.10 Conversation Features 1.10.8 Outside (CO) Line Call Limitation Description Outside (CO) line calls are limited by the following features: Feature Description Extension-to-Outside (CO) When a call between an extension user and an outside party is Line Call Duration established, the call duration is restricted by a timer ( Extension-to-CO Line Call Duration [212]).
Page 86: Parallelled Telephone
1.10 Conversation Features 1.10.9 Parallelled Telephone Description Any proprietary telephone (PT) can be connected in parallel with a single line device, such as a single line telephone (SLT), fax machine, or modem. When parallel mode is used, the 2 telephones function as follows: •...
Page 87: Calling Party Control (Cpc) Signal Detection
1.10 Conversation Features 1.10.10 Calling Party Control (CPC) Signal Detection Description A CPC (Calling Party Control) signal is an on-hook indication (disconnect signal) sent from an outside (CO) line when the other party hangs up. To maintain efficient utilisation of outside (CO) lines, the PBX monitors each line's status and when a CPC signal is detected on a line, the PBX disconnects the line and alerts the extension with a reorder tone.
Page 88: Transferring Features
1.11 Transferring Features 1.11 Transferring Features 1.11.1 Call Transfer Description An extension user can transfer a call to another extension or to an outside party. The following features are available: Feature Transferring method With Announcement Transfer is completed after announcing the transfer to the destination party.
Page 89 1.11 Transferring Features • Consultation Hold When a transferring party presses the TRANSFER button on a PT or the Recall/hookswitch on an SLT, the transferred party is automatically placed on consultation hold ( 1.12.5 Consultation Hold). Feature Guide References 1.18.2 Flexible Buttons User Manual References 1.4.1 Transferring a Call (Call Transfer) Feature Guide...
Page 90: Holding Features
1.12 Holding Features 1.12 Holding Features 1.12.1 Call Hold Description An extension user can put a call on hold. The following Call Hold features are available: Feature Description General Call Hold Any extension user can retrieve a held call. Exclusive Call Hold Only the proprietary telephone (PT) user who held the call can retrieve it.
Page 91 1.12 Holding Features Mode Hold Transfer to Extension Pressing the Recall/hookswitch Pressing the Recall/hookswitch Hold-2 Call Hold Feature No. Extension No. Going on-hook Pressing the Recall/hookswitch Pressing the Recall/hookswitch Hold-3 Call Hold Feature No. Call Hold Feature No. Going on-hook Extension No.
Page 92: Call Park
1.12 Holding Features 1.12.2 Call Park Description An extension user can hold a call by placing it into a common parking zone of the PBX. A parked call can be retrieved by any extension user. This feature is useful when an extension user wants to hold more than one intercom call with a proprietary telephone (PT), or more than one intercom call or outside (CO) line call with a single line telephone (SLT).
Page 93: Call Splitting
1.12 Holding Features 1.12.3 Call Splitting Description An extension user can speak alternately with 2 parties. Placing the current call on hold allows the user to speak with the other party. Conditions • This feature does not apply to calls from doorphones or paging announcements. •...
Page 94: Music On Hold
1.12 Holding Features 1.12.4 Music on Hold Description An outside party on hold will hear audio to inform the party that the call is still on hold. The following types of audio are available depending on the user's country/area: Internal audio source External audio source Tone The audio sources (internal and external) can also be used for BGM (...
Page 95: Consultation Hold
1.12 Holding Features 1.12.5 Consultation Hold Description When an extension user is on a call and performs Call Transfer ( 1.11.1 Call Transfer), Call Splitting ( 1.12.3 Call Splitting), or tries to establish a conference call ( 1.13.1.2 Conference), the call is automatically placed on consultation hold.
Page 96: Conference Features
1.13 Conference Features 1.13 Conference Features 1.13.1 Conference Features 1.13.1.1 Conference Features—OVERVIEW Description The following features are available to establish a conference call: Feature Description Details in Conference An extension user can establish a 3-party or 5-party • 1.13.1.2 conference call. Conference Executive Busy Override An extension user can interrupt an existing call to...
Page 97: Conference
1.13 Conference Features 1.13.1.2 Conference Description An extension user can establish a conference call. The following Conference features are available: Feature Description 3-party Conference During a 2-party conversation, an extension user can add a third party to the conversation, thereby establishing a 3-party conference call. Unattended Conference: The proprietary telephone (PT) user who originated a conference with 2 outside parties can leave the conference and allow the other parties to...
Page 98 1.13 Conference Features timer will be cancelled. If not, the ring tone or alarm tone and the warning tone will continue to be heard until the unattended conference call is disconnected ( 1.10.8 Outside (CO) Line Call Limitation). • An unattended conference cannot be established unless the extension is allowed to transfer a call to an outside party through system programming ( Call Transfer to CO Line [606]).
Page 99: Paging Features
1.14 Paging Features 1.14 Paging Features 1.14.1 Paging Description An extension user can make a paging announcement to several people at once. The announcement is heard through the built-in speakers of proprietary telephones (PTs) and/or an external pager (loudspeaker), depending on the type of Paging that is performed as follows: Type Paging method All Extensions...
Page 100: Optional Device Features
1.15 Optional Device Features 1.15 Optional Device Features 1.15.1 Doorphone Call Description A visitor can use a doorphone to call its preprogrammed destination. Extension users can call a doorphone. Doorphones can also be used for the Room Monitor feature ( 1.10.2 Room Monitor).
Page 101: Door Open
1.15 Optional Device Features 1.15.2 Door Open Description Using an extension telephone, an extension user can unlock a door for a visitor. The door can be unlocked by extension users who are allowed through system programming to unlock the door for each time service mode ( Door Opener—Day/Night/Lunch [703-705]).
Page 102: Doorbell/Door Chime
1.15 Optional Device Features 1.15.3 Doorbell/Door Chime Description Extension users can choose how their telephones receive doorphone calls, by selecting to hear ringing, a chime, or both, provided a doorbell/door chime connected to a door opener is connected to the PBX. They can recognise which doorphone is ringing by selecting a different doorphone chime pattern for each doorphone.
Page 103 1.15 Optional Device Features User Manual References 1.8.1 If a Doorphone/Door Opener is Connected Feature Guide...
Page 104: Background Music (Bgm)
1.15 Optional Device Features 1.15.4 Background Music (BGM) Description A proprietary telephone (PT) user can listen to background music (BGM) through the built-in speaker while on-hook and idle. Conditions • Hardware requirement: A user-supplied external audio device, such as a CD player or radio for External audio source.
Page 105: Outgoing Message (Ogm) For Disa/Ucd
1.15 Optional Device Features 1.15.5 Outgoing Message (OGM) for DISA/UCD Description An extension assigned as the operator or manager extension can record outgoing messages (OGMs) for the following features: Feature Usage Details in Direct Inward System When a call arrives on a DISA line, the caller will hear •...
Page 106: Direct Inward System Access (Disa)
1.15 Optional Device Features 1.15.6 Direct Inward System Access (DISA) Description Direct Inward System Access (DISA) allows outside callers to be connected to their desired PBX destinations without the use of the operator. Callers can listen to a DISA outgoing message (OGM) instructing them as to which numbers to dial to be connected to the person or department they would like to speak with.
Page 107 1.15 Optional Device Features [Programming Example: 1-level (DISA) AA Table] In order for a caller to be able to access Mike Smith (extension 102) using 1-level (DISA) AA, programme as follows: Distribution method* Outside (CO) Line No. Lunch Night DISA OGM1 DISA OGM1 DISA OGM1 2, 3...
Page 108 1.15 Optional Device Features 1-level AA DISA AA No.* Extn. Extn. 2-level – – – – – – – Group 1 Group 2 2-level AA DISA AA No.* Extn. 3-level Extn. – – – – Group 3 Group 4 3-level AA DISA AA No.* Mike Extn.
Page 109 1.15 Optional Device Features DISA Busy Mode If the destination of a DISA call is busy, the call will be redirected to an idle extension ( Hunting Group Set [100]) in the destination's idle extension hunting group ( 1.2.1 Idle Extension Hunting). If no extension in the group is available, or if the destination of the DISA call is not a member of an idle extension hunting group, the call will be handled in one of the following ways, according to system programming ( DISA Busy...
Page 110 1.15 Optional Device Features Security Mode Intercom Calls Outside (CO) Line Calls All Security Trunk Security No Security Permitted Outside-to-Outside (CO-to-CO) Line Calls through DISA DISA callers can use DISA to make outside (CO) line calls when allowed by the DISA security mode. If a call between 2 outside parties is established via DISA, the length of the call can be limited to a preprogrammed duration ( CO-to-CO Line Call Duration [205]).
Page 111 1.15 Optional Device Features [Flowchart] A DISA call from an outside party is received. (DISA Delayed Answer Time expires) The PBX answers the call. (DISA OGM Mute Time expires) Is the assigned DISA OGM recorded? One short beep DISA OGM (DISA Wait Timer after OGM expires) (Intercept Time for Internal DISA expires) Cyclic tone,...
Page 112 1.15 Optional Device Features Conditions WARNING There is a risk that fraudulent telephone calls will be made using the Outside-to-Outside (CO-to-CO) Line Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: Enabling DISA security (Trunk Security or All Security).
Page 113 1.15 Optional Device Features is sent before the PBX recognises the incoming signal as fax data ( FAX Tone Detection [514]). If the DISA OGM is short (0–5 s), in some cases the fax (CNG) tone may not be detected. In this case, it is recommended to set the length of time the PBX continues to search for a fax (CNG) tone after completing a DISA OGM to "10 s"...
Page 114: Built-In Voice Message (Bv)
1.15 Optional Device Features 1.15.7 Built-in Voice Message (BV) Description If an optional voice message card is installed in the PBX, a caller can leave a voice message in a user's personal message area or the PBX's common message area. Information on the recorded messages is automatically logged in the Incoming Call Log of the extension, where it can be viewed later or used to play back the original message ( 1.16.2 Incoming Call Log).
Page 115 1.15 Optional Device Features [Example: Pattern A] BV Resource 1 BV Resource 2 Operator or Manager Extn. 102 Extn. 103 (Extn. 101) Common Personal Personal Message Area Message Area Message Area • Common BV OGM • Personal BV OGM • Personal BV OGM •...
Page 116 1.15 Optional Device Features [Example: Pattern C] BV Resource 1 BV Resource 2 Manager Operator (Extn. 105) (Extn. 101) Personal Common Message Area Message Area • Personal BV OGM • Common BV OGM • Personal Voice • Common Voice Extn. 104 Extn.
Page 117 1.15 Optional Device Features DISA IRNA to BV—Day/Night/Lunch [438-440] Note This feature functions only when "DISA" is selected as the distribution method for the corresponding outside (CO) line port. BVxx (xx=01–24): Common BV OGM number followed by the Common BV OGM feature number "722"...
Page 118 1.15 Optional Device Features Conditions • Hardware Requirement: An optional voice message card. • The BV feature does not use OGMs for DISA/Uniform Call Distribution (UCD) on the preinstalled DISA/ UCD OGM card ( 1.15.5 Outgoing Message (OGM) for DISA/UCD). •...
Page 119 1.15 Optional Device Features • A voice message area cannot be included as a member of a conference call. • Even if a caller does not leave a voice message in either the personal or common message area, for example, by going on-hook while hearing a personal/common BV OGM, the information is still logged in the corresponding Incoming Call Log (common or personal area) and displayed by SMDR ( 1.20.1 Station Message Detail Recording (SMDR)).
Page 120: Caller Id Features
1.16 Caller ID Features 1.16 Caller ID Features 1.16.1 Caller ID Description The PBX can receive Caller ID information (telephone numbers and callers' names) from calls received on outside (CO) lines. This information can be shown on the displays of proprietary telephones (PTs) as well as some single line telephones (SLTs) when receiving calls.
Page 121 1.16 Caller ID Features Automatic Caller ID Number Modification When Caller ID information is checked, the PBX can automatically modify the caller's telephone number according to a preprogrammed set of rules (Caller ID Modification Table). This modified number allows the extension user to make a call to this number later without worrying about Outside (CO) Line Access numbers, area codes, etc.
Page 122: Caller Id Display On Slt
1.16 Caller ID Features <Modification Flowchart> An outside (CO) line call containing Caller ID information is received. Is the caller's area code stored in the Caller ID Modification Table? Modifies the number according to the Modifies the number according to the method programmed in the corresponding method programmed in the "Long-distance "Local Call"...
Page 123 1.16 Caller ID Features Access (DISA) ring groups, forwarded calls, intercepted calls, or calls from extensions that placed outside (CO) line calls on consultation hold. • SLT Caller ID signalling type can be selected through system programming ( SLT Caller ID Signalling Type [150]).
Page 124: Incoming Call Log
1.16 Caller ID Features 1.16.2 Incoming Call Log Description When a call containing Caller ID information is received by an extension, the information is shown on the telephone display, notifying the extension user of the caller's identity. This information is also automatically logged in the Incoming Call Log of the extension, and can be viewed later or used to call that caller back.
Page 125 1.16 Caller ID Features The Caller ID Indication—Personal/Common button will alert an extension user to any missed (unanswered) calls. The Caller ID Indication—Personal/Common button is also used to store the information of an incoming call during a conversation, and to view caller information while on-hook and then call back a caller. If a Caller ID Indication—Common button is not assigned to any PT, the calls will be logged in the personal area of the PT that is connected to the lowest-numbered jack, and its Caller ID Indication—...
Page 126 1.16 Caller ID Features (Extension Lock—CANCEL ALL). The Incoming Call Log for the common area can only be locked or unlocked by the operator or manager. • Automatic Caller ID Number Modification If the PBX is programmed to automatically modify incoming telephone numbers, the modified numbers will be displayed when Caller ID information is checked.
Page 127: Message Features
1.17 Message Features 1.17 Message Features 1.17.1 Message Waiting Description When an extension user calls another extension user who does not answer the call, he or she can leave a message waiting indication. The appropriate button or lamp on the called extension user's telephone will light, indicating that a call was missed, or a message recorded by the Voice Processing System (VPS) or Built-in Voice Message (BV) feature is waiting.
Page 128 1.17 Message Features • Message waiting indications are always left on the originally called extension. Message waiting indications cannot be sent to an FWD destination ( 1.3.1.2 Call Forwarding (FWD)) or an idle extension hunting destination ( 1.2.1 Idle Extension Hunting). •...
Page 129: Absent Message
1.17 Message Features 1.17.2 Absent Message Description Extension users can prepare a brief text message (Absent Message) that will be displayed to other extension users when they are called. This message can explain the reason for their absence, and can be used by any extension user.
Page 130: Fixed Line Sms Terminal Support
1.17 Message Features 1.17.3 Fixed Line SMS Terminal Support Description When outside (CO) line calls are received from a Short Message Service (SMS) centre, the PBX can route incoming calls to specific single line telephones (SLTs) that support SMS according to a preprogrammed set of rules (SMS Routing Table).
Page 131 1.17 Message Features SLT setting Extension Jack No. SMS Centre Number for SMS Centre Number for SMS Sub- Sending Receiving address Jack 01 1112224444 1112223333 Jack 02 1112223333 1112224444 Jack 07 1112224444 1112223333 (Cont.) : 89: Outside (CO) Line Access number used to make SMS centre calls using the fixed outside (CO) lines.
Page 132 1.17 Message Features SLT setting Extension Jack No. SMS Centre Number for SMS Centre Number for SMS Sub- Sending Receiving address Jack 01 89 P1112223333 1112224444 – Jack 02 89 P1112223333 1112224444 – Jack 03 89 P1112223333 1112224444 – (Cont.) : In this example: To send an SMS message to the SLT connected to extension jack 01, enter "3847001"...
Page 133 1.17 Message Features Installation Manual References 2.3.2 3-Port Caller ID Card (KX-TE82493) Feature Guide...
Page 134: Proprietary Telephone (Pt) Features
1.18 Proprietary Telephone (PT) Features 1.18 Proprietary Telephone (PT) Features 1.18.1 Fixed Buttons Description Proprietary telephones (PTs) and Direct Station Selection (DSS) Consoles feature a wide variety of feature buttons and Line Access buttons, explained below. Note that certain models do not have certain buttons. For a description of the buttons found on each PT or DSS Console, please refer to the Operating Instructions for each PT or DSS Console.
Page 135 1.18 Proprietary Telephone (PT) Features Button Function AUTO DIAL/STORE Used for System Speed Dialling/Saved Number Redial, playing back personal/ common BV outgoing messages (OGMs) used by the Built-in Voice Message (BV) feature, and storing programme changes. CONF (Conference) Used to establish a 3-party or 5-party conference call. FWD/DND (Call Used to set the FWD or DND feature for the extension.
Page 136: Flexible Buttons
1.18 Proprietary Telephone (PT) Features 1.18.2 Flexible Buttons Description Flexible buttons are buttons whose functions can be customised through either system or personal programming. The following types of flexible buttons are found on proprietary telephones (PTs) and/or Direct Station Selection (DSS) Consoles: Flexible CO buttons Flexible DSS buttons Programmable Feature (PF) buttons...
Page 137 1.18 Proprietary Telephone (PT) Features Button Function Caller ID Selection— Used to display and cycle through the information of an incoming call during a Personal conversation, while receiving a call, or while viewing caller information, display the number of logged calls while on-hook, and inform an extension user that the personal area call log is full ( 1.16.2 Incoming Call Log).
Page 138: Led Indication
1.18 Proprietary Telephone (PT) Features 1.18.3 LED Indication Description The LED (Light Emitting Diode) of the Message/Ringer Lamp and the following buttons (Line Status Buttons and Corresponding Extension Status Button) can indicate line status with a variety of light patterns. Line Status Buttons: Single-CO (S-CO), Group-CO (G-CO), Other-CO (O-CO), INTERCOM Corresponding Extension Status Button: Direct Station Selection (DSS) Light Pattern of the Message/Ringer Lamp...
Page 139 1.18 Proprietary Telephone (PT) Features Light Pattern of the Corresponding Extension Status Button Corresponding Extension Status Button Light Pattern Idle Call Forwarding (FWD)* Slow red flashing Moderate-speed red flashing Do Not Disturb (DND)* Red on Busy * This setting can be changed through system programming ( DSS Lamp Mode [112]).
Page 140: Display Information
1.18 Proprietary Telephone (PT) Features 1.18.4 Display Information Description A display proprietary telephone (PT) can relay the following information to the user while making or receiving calls: Display Item Display Example Condition The extension number and name of the Extension numbers and names 101: Tom Smith calling or called extension are programmable (...
Page 141 1.18 Proprietary Telephone (PT) Features manager service features. The time format shown on the display PTs while on-hook, "12 h" or "24 h", can also be selected through system programming ( LCD Time Display [010]). • Characters (name) or digits (number) exceeding the maximum length of the display are not displayed. Although in this case information may not be displayed properly, the received information is not altered.
Page 142: Voice Mail Features
1.19 Voice Mail Features 1.19.1 Voice Mail APT Integration Description A Panasonic Voice Processing System (VPS) that supports APT Integration can provide many features and conveniences that are unachievable using traditional voice mail systems that rely on Inband (DTMF) Integration.
Page 143 1.19 Voice Mail Features VM Service Allows callers to leave voice messages for specific parties, such as an extension user. Extension users can then listen to the messages left in their mailboxes at their convenience. AA Service A VPS can be used for the AA service as well as the VM service. When a call is directed to a port of the VPS that is in AA service mode, the caller will hear an outgoing message (OGM).
Page 144 1.19 Voice Mail Features VM Service Accessing a Mailbox The PBX sends special messages to the VPS to indicate which mailbox should be accessed (Follow- on ID). FWD to a Mailbox of the VPS An extension user can set his or her calls to be forwarded to the VPS ( 1.3.1.2 Call Forwarding (FWD)).
Page 145: Live Call Screening (Lcs)
1.19 Voice Mail Features button when creating it. Listening to Recorded Messages After the VPS records a message, it will light the appropriate lamp or button on the extension for which the message was intended, to indicate that there is a new message ( 1.17.1 Message Waiting).
Page 146: Way Recording Into The Vps
1.19 Voice Mail Features • If an extension user is screening a call and then goes off-hook to answer it, the VPS will either stop or continue recording the message, according to system programming ( LCS Recording Mode Set [620]). •...
Page 147: Voice Mail Inband (Dtmf) Integration
1.19.2 Voice Mail Inband (DTMF) Integration Description A Panasonic Voice Processing System (VPS) or similar product from another manufacturer can provide Automated Attendant (AA) and Voice Mail (VM) services when connected to the PBX. The VPS and PBX communicate with each other by sending DTMF (Dual Tone Multi-Frequency) signals.
Page 148 The following settings to enable Inband (DTMF) Integration must be programmed through system programming to match the settings of the VPS. This example uses a Panasonic KX-TVP series VPS, which can be connected to up to 2 extension jacks of the PBX.
Page 149 1.19 Voice Mail Features – FWD—All Calls – FWD—Busy/No Answer – DISA Intercept Routing—No Answer (IRNA) ( 1.1.1.2 Intercept Routing, 1.15.6 Direct Inward System Access (DISA)) For these features, the caller does not need to know the mailbox number of the called extension because the code is automatically transmitted to the VPS.
Page 150: Administrative Information Output Features
1.20 Administrative Information Output Features 1.20 Administrative Information Output Features 1.20.1 Station Message Detail Recording (SMDR) Description Automatically logs detailed information for the PBX. SMDR Output Port The Serial Interface (RS-232C) port can be used to output Station Message Detail Recording (SMDR) data to a PC, printer, etc.
Page 151 1.20 Administrative Information Output Features [Explanation] The following table explains the types of data logged by SMDR. The section numbers below refer to the field indicated by the numbers above. Section Number Data Description Date Shows the date (Month/Day/Year) of the call ( Date &...
Page 152 1.20 Administrative Information Output Features Section Number Data Description Dial Number [Outside (CO) Line Call] Outgoing Outside (CO) Line Call Shows the dialled telephone number (max. 32 digits). Digits shown are as follows: 0 through 9, , #, - (hyphen) F/: Flash/recall signal ( 1.10.6 Flash/Recall) =: Host PBX Access code marker (...
Page 153 1.20 Administrative Information Output Features The following data can be controlled through system programming to adjust whether (or how) they are printed or displayed by SMDR. [Programmable Items] Item Description Incoming/Outgoing outside Controls whether incoming/outgoing outside (CO) line calls are (CO) line call shown ( Incoming/Outgoing Call Selection for Printing [802]).
Page 154 1.20 Administrative Information Output Features • The PBX waits for a preprogrammed length of time ( Call Duration Counter Start [204]) after the end of seizing an outside (CO) line or dialling before starting the SMDR timer for outgoing outside (CO) line calls.
Page 155: Call Log Printout For Each Extension
1.20 Administrative Information Output Features 1.20.2 Call Log Printout for Each Extension Description An extension assigned as the manager extension can use the following features through manager programming: Call Log Print Out and Clear, for Each Extension All Clear [Example] The manager can print out call logs for each extension.
Page 156: Extension Controlling Features
1.21 Extension Controlling Features 1.21 Extension Controlling Features 1.21.1 Extension Feature Clear Description Extension users can simultaneously clear all of the following features set on their own telephone: Feature Value after Extension Feature Clear Absent Message Automatic Callback Busy Background Music (BGM) Call Forwarding (FWD) Call Pickup Deny Allow...
Page 157: Timed Reminder
1.21 Extension Controlling Features 1.21.2 Timed Reminder Description Each extension user can set an alarm to be used as a wake-up call or reminder. This feature can be programmed to activate daily or one time only. If the user goes off-hook during the alarm, a special dial tone (dial tone 3) will be heard.
Page 158: Audible Tone Features
1.22 Audible Tone Features 1.22 Audible Tone Features 1.22.1 Dial Tone Description The following dial tones inform extension users about features activated on their extensions: Type Description Tone 1 A normal dial tone is heard when none of the features listed for dial tones 2 through 5 have been set.
Page 159: Confirmation Tone
1.22 Audible Tone Features 1.22.2 Confirmation Tone Description At the end of a feature operation, the PBX confirms the success of the operation by sending a confirmation tone to the extension user. Type Description Tone 1 Sent when the setting is accepted, or sent when the Extension Lock feature is set or cancelled.
Page 160 1.22 Audible Tone Features Feature Guide...
Page 161: System Configuration And Administration Features
Section 2 System Configuration and Administration Features Feature Guide...
Page 162: System Configuration-Hardware
2.1 System Configuration—Hardware System Configuration—Hardware 2.1.1 Extension Jack Configuration Description Extension jacks are used to connect proprietary telephones (PTs), single line telephones (SLTs), Direct Station Selection (DSS) Consoles, and Voice Processing Systems (VPSs) to the PBX. Conditions • PT and SLT in Parallel Mode A PT and an SLT can be connected to an extension jack and used in parallel mode.
Page 163: System Configuration-Software
2.2 System Configuration—Software System Configuration—Software 2.2.1 Class of Service (COS) Description Each extension is assigned a class of service (COS) number ( TRS-COS—Day/Night/Lunch [601-603]). The following features operate differently depending on an extension's COS. TRS ( 1.8.1 Toll Restriction (TRS)) Walking COS ( 1.8.4 Walking COS) Conditions...
Page 164: Group
2.2 System Configuration—Software 2.2.2 Group Description This PBX supports various types of groups. Outside (CO) Line Group Outside (CO) lines can be grouped into 3 outside (CO) line groups based on properties such as carrier or outside (CO) line type ( CO Line Group Number [404]).
Page 165 2.2 System Configuration—Software 2.5. Direct Inward System Access (DISA) Ring Group A DISA ring group is a specific extension group that receives DISA calls directed to the group. All extensions in the group assigned as an Automated Attendant (AA) destination ( DISA Built-in AA [501]) ring simultaneously.
Page 166: Time Service
2.2 System Configuration—Software 2.2.3 Time Service Description Time service modes are used by many PBX features to determine how they will function during different times of day. For example, incoming calls can be directed to sales staff during the day and to a Voice Processing System (VPS) at night, extension users can be prohibited from making long-distance calls during lunch time, etc.
Page 167 2.2 System Configuration—Software [Visualisation of Time Schedule] Monday Tuesday 00:00 03:00 06:00 09:00 12:00 15:00 18:00 21:00 00:00 Time Table Night Lunch Night Lunch Night Note that time service modes can be arranged as they are needed (for example, night mode can occur in the morning and afternoon, if necessary) and not all time service modes need to be used in a time schedule.
Page 168 2.2 System Configuration—Software Feature Guide References 1.18.2 Flexible Buttons User Manual References 1.7.7 Checking the Time Service Mode 2.1.2 Switching the Time Service Mode (Time Service) Feature Guide...
Page 169: Operator/Manager Features
2.2 System Configuration—Software 2.2.4 Operator/Manager Features Description This PBX supports one operator and one manager. Any extension can be designated as the operator through system programming ( Operator Assignment [008]). The operator is the destination of Operator Call. The extension connected to extension jack 01 is the manager extension. An extension assigned as the operator or manager extension is allowed to use certain features that most extensions cannot, as follows: Manager Feature...
Page 170 2.2 System Configuration—Software Manager Feature Description Details in Password* Incoming Call Log Display Lock in Locks or unlocks the Not required • 1.8.3 Extension the Common Area Incoming Call Log for the Lock common area. • 1.16.2 Incoming Call Log 301st Incoming Call Logged in the Selects how new calls are Not required...
Page 171 2.2 System Configuration—Software User Manual References 1.2.1 Basic Calling 2.1 Control Features 3.2.2 Printing and Clearing Call Logs Feature Guide...
Page 172: System Data Control
Remote Programming: Programming that is performed using an off-site PC that connects to the PBX via an outside (CO) line. Note The release date of the KX-TEA308 Maintenance Console software will vary depending on the user's country/area. Connection Methods for On-site Programming...
Page 173 2.3 System Data Control Connection Methods for Remote Programming Required Method Description Hardware Remote modem Call the PBX and have the call directed to the internal modem User-supplied using one of the following methods: modem Direct Access: Using a modem, dial the telephone number to connect to the internal modem.
Page 174 2.3 System Data Control 3.2 PC Programming Feature Guide...
Page 175: Pt Programming
2.3 System Data Control 2.3.2 PT Programming Description A proprietary telephone (PT) can be used to customise the settings of the PBX or of an extension, using the following programming features: Programming Type Authorised Description Example Programmer Personal Used by an extension user to One-touch Dialling, Extension user Programming...
Page 176 2.3 System Data Control DSS para: The data assigned on the Direct Station Selection (DSS) buttons and Programmable Feature (PF) buttons on the DSS Console Speed dial: The System Speed Dialling numbers and names in System Speed Dialling Number [001] and System Speed Dialling Name [011] Installation Manual References 2.10.1 Starting the Advanced Hybrid System Feature Guide References...
Page 177: Automatic Time Adjustment
2.3 System Data Control 2.3.3 Automatic Time Adjustment Description The PBX clock can be adjusted automatically according to the time information received from your telephone company. Time information can be received when an incoming call with Caller ID that includes time information is received.
Page 178: Feature Numbering
2.3 System Data Control 2.3.4 Feature Numbering Description To call another extension user or to access PBX features, access numbers (extension numbers or feature numbers) are required. Feature numbers are available while: a dial tone is heard a busy tone or Do Not Disturb (DND) tone is heard dialling or talking on-hook Feature Numbering (available while a dial tone is heard)
Page 179 2.3 System Data Control [Feature Numbering Table (available while a dial tone is heard)] Numbering Feature Additional Number Plan 1 Plan 2 Plan 3 Absent Message (set/cancel) (1–6 [+ parameter]/ 0) + #/0 Account Code Entry for an SLT account code + or 49 outside phone no.
Page 180 2.3 System Data Control Numbering Feature Additional Number Plan 1 Plan 2 Plan 3 FWD to Outside (CO) Line (set/cancel) (3 + outside (CO) line access no. + outside phone no. + #)/(0 + #/0) FWD to Voice Processing System (VPS) ([1 or 2 + extn.
Page 181 2.3 System Data Control Numbering Feature Additional Number Plan 1 Plan 2 Plan 3 Personal BV OGM (record/play/erase) (1/2/0) + #/0 Personal Speed Dialling (confirm) 0–9 + # Personal Speed Dialling (dial) 0–9 or # or ## Personal Speed Dialling (programme) 0–9 + phone no.
Page 182 2.3 System Data Control Feature Numbering (available while a busy tone or DND tone is heard) Features that are available while a busy tone or DND tone is heard have fixed numbers, as shown in the following table: [Feature Numbering Table (available while a busy tone or DND tone is heard)] Feature Numbering Automatic Callback Busy...
Page 183 2.3 System Data Control Waiting, the feature number for "Call Waiting" must be followed by "1" and to cancel it, the same feature number should be followed by "0". User Manual References 4.2.1 Feature Number Table Feature Guide...
Page 184: Automatic Configuration For Outside (Co) Line Type
Configuration for Outside (CO) Line Type can also be programmed the first time the PBX is accessed with a PC using the KX-TEA308 Maintenance Console software (Quick Setup). For more information about Quick Setup, refer to the Installation Manual ( 3.1.1 Installing KX-TEA308 Maintenance Console on a PC).
Page 185: Country Setting
PBX and PC will be disconnected one time. Country Setting can also be programmed the first time the PBX is accessed with a PC using the KX-TEA308 Maintenance Console software (Quick Setup). For more information about Quick Setup, refer to the Installation Manual ( 3.1.1 Installing KX-TEA308...
Page 186: Firmware Upgrade
2.3 System Data Control 2.3.7 Firmware Upgrade Description It is possible to upgrade the PBX software via the Serial Interface (RS-232C port) or USB port using the KX- TEA308 Maintenance Console software. Even if a user upgrades the PBX software, the system data will not be lost.
Page 187: Fault Recovery/Diagnostics
2.4 Fault Recovery/Diagnostics Fault Recovery/Diagnostics 2.4.1 Power Failure Transfer Description If the power supply to the PBX fails, outside (CO) line 1 will be automatically connected to extension jack 01 (Power Failure Connections). The PBX will switch from the current connections to Power Failure Connections, and all existing conversations will be disconnected.
Page 188: Power Failure Restart
2.4 Fault Recovery/Diagnostics 2.4.2 Power Failure Restart Description When the electricity is turned back on, the PBX restarts and automatically loads stored data. Conditions • In the event of a power failure, PBX memory is protected by a factory-installed lithium battery. There is no memory loss except the memories of Automatic Callback Busy ( 1.7.1 Automatic Callback Busy (Camp-on)), Call Park (...
Page 189: Programming Instructions
Section 3 Programming Instructions Feature Guide...
Page 190: Introduction
These programming instructions are designed to serve as an overall system programming reference for the Panasonic Advanced Hybrid System. The PBX has default settings that can be changed to meet your needs. These settings control the manner in which the PBX features described in this Feature Guide function, and changing these settings is referred to as "system programming".
Page 191: Pc Programming
To programme and administer the PBX by PC (Personal Computer), you need to install KX-TEA308 Maintenance Console onto the PC. To install and start KX-TEA308 Maintenance Console when the PC and the PBX are connected, refer to the Installation Manual ( 3.1.1 Installing KX-TEA308 Maintenance...
Page 192: Pt Programming
3.3 PT Programming PT Programming 3.3.1 Programming Instructions Required Telephone PBX settings can be customised through system programming by using a proprietary telephone (PT) with a display, such as the KX-T7730. An authorised administrator or the manager extension connected to extension jack 01 can access system programming.
Page 193: Entering System Programming Mode
3.3 PT Programming Fixed Button (KX-T7730/KX-T7735) Function FLASH CLEAR Entering System Programming Mode Using a PT to perform system programming allows an authorised administrator to set a wide range of PBX features and parameters. To enter system programming mode, the system password is required. With the system password, all system programming is accessible.
Page 194: Entering Characters
3.3 PT Programming Entering Characters The PT's dialling buttons can be used to enter characters when storing a name or message. The following tables depict the available characters: Table 1 (Alphabet mode)/Table 2 (Numeral mode) Feature Guide...
Page 195 3.3 PT Programming Table 3 (Cyrillic alphabet mode for RU [Russia]/UA [Ukraine] model) * This character is only available for the KX-T7735RU. [Example of Entering Characters] To enter "Ann": (5 times) (5 times) Notes • To toggle between "Alphabet mode" and "Numeral mode" or between "Alphabet mode", "Cyrillic alphabet mode (assignable only in Extension Name in Cyrillic [616] )", and "Numeral mode", press SELECT.
Page 196 3.3 PT Programming List of Abbreviations Automated Attendant Analogue Proprietary Telephone Automatic Route Selection Background Music Built-in Voice Message Outside (CO) Line Class of Service Calling Party Control Direct In Line DISA Direct Inward System Access Do Not Disturb Distinctive Ring Detection Direct Station Selection DTMF Dual Tone Multi-Frequency...
Page 197: Programming Procedures
3.3 PT Programming 3.3.2 Programming Procedures Notes • means default value throughout these programming instructions. • means to select "All" throughout these programming instructions. • The following are displayed when you store a number, such as a telephone number, or feature number: P: PAUSE;...
Page 198: System Password [002]
If a system password is forgotten, it can be found by loading a backup of the system data into a PC, and checking the password using the KX-TEA308 Maintenance Console software. If you do not have a backup of the system data, you must reset the PBX to its factory defaults and reprogramme it.
Page 199: Dss Console Jack Assignment [003]
3.3 PT Programming DSS Console Jack Assignment [003] DSS console no. extension jack no. NEXT STORE (02 … 08/Disable) (1 … 2) To continue NEXT PREV Notes • To delete (disable) an extension jack number, press CLEAR in the extension jack number step. •...
Page 200: Time Service Switching Mode [006]
3.3 PT Programming Note With Transfer: Press the DSS button to transfer an outside (CO) line call. Without Transfer: Press the TRANSFER button, then the DSS button to transfer an outside (CO) line call. Feature & Programming References 1.11.1 Call Transfer 1.18.1 Fixed Buttons Time Service Switching Mode [006] NEXT...
Page 201: Extension Number [009]
3.3 PT Programming Note To delete (disable) an extension jack number, press CLEAR in the extension jack number step. Feature & Programming References 2.2.4 Operator/Manager Features Extension Number [009] SELECT NEXT STORE (Plan 1/2/3) NEXT PREV To continue extension jack no. extension no.
Page 202: System Speed Dialling Name [011]
3.3 PT Programming System Speed Dialling Name [011] NEXT PREV To continue speed dialling no. name* NEXT STORE (00 … 99) Max. 16 characters To continue SELECT Note * A name can be stored using a PT's dialling buttons. The displayed character varies depending on the number of times that the dialling button is pressed.
Page 203: Kx-T7710 One-Touch Dialling [013]
3.3 PT Programming KX-T7710 One-touch Dialling [013] NEXT PREV To continue location no. feature no. NEXT STORE (1 … 9) Max. 24 digits (0 … 9, , #, P, –, F, [ ]) To continue SELECT Notes • Any feature number can be stored in a One-touch button. However, the feature numbers for Personal Speed Dialling, System Speed Dialling, and Quick Dialling do not function.
Page 204: Dtmf Integration Port [102]
3.3 PT Programming Feature & Programming References 1.2.1 Idle Extension Hunting DTMF Integration Port [102] NEXT PREV To continue extension jack no. name* SELECT NEXT STORE (03, 04/ (Enable/ To continue Disable) SELECT Feature & Programming References 1.19.2 Voice Mail Inband (DTMF) Integration DTMF Integration [103] NEXT SELECT...
Page 205: External Pager Access Tone [106]
3.3 PT Programming External Pager Access Tone [106] NEXT SELECT STORE (Enable/Disable) Feature & Programming References 1.14.1 Paging DTMF Receiver Check [107] NEXT PREV To continue DTMF receiver no. name* SELECT NEXT STORE (1 … 2/ (Enable/Disable) Note This programme enables each DTMF receiver (1–2: checking extension jacks 01–08) to check whether it is operating normally or not.
Page 206: Music On Hold [111]
3.3 PT Programming Feature & Programming References 1.10.6 Flash/Recall 1.10.7 External Feature Access (EFA) Music on Hold [111] NEXT SELECT STORE (Internal/ External/Tone) Note Selections vary depending on your country/area. Feature & Programming References 1.12.4 Music on Hold 1.15.4 Background Music (BGM) DSS Lamp Mode [112] NEXT SELECT...
Page 207: Extension Ring Tone Pattern [115]
3.3 PT Programming Extension Ring Tone Pattern [115] NEXT SELECT STORE (Single/Double/ Triple) Feature & Programming References 1.1.3.3 Ring Tone Pattern Selection 1.5.1.1 Intercom Call 4.2.1 Tones/Ring Tones Conference Pattern [116] NEXT SELECT STORE (3-party C-0 E-3/ 3-party C-1 E-3/ 3-party C-2 E-3/ 5-party C-2 E-4) Note...
Page 208: Redialling After Pulse To Tone Conversion [119]
3.3 PT Programming Redialling after Pulse to Tone Conversion [119] NEXT SELECT STORE (Enable/Disable) Feature & Programming References 1.5.2.4 Dial Type Selection Bell Frequency [120] NEXT SELECT STORE (20/25 Hz) Note This programme selects the bell frequency sent to an SLT. Automatic Line Access [121] NEXT SELECT...
Page 209: Trs Check For * And # [125]
3.3 PT Programming TRS Check for * and # [125] NEXT SELECT STORE (Enable/Disable) Feature & Programming References 1.8.1 Toll Restriction (TRS) DSS Off-hook Mode [126] NEXT SELECT STORE (Enable/Disable) Feature & Programming References 1.5.1.1 Intercom Call Pickup Group [127] NEXT PREV To continue...
Page 210: Vm 1 Apt Port [130]
3.3 PT Programming VM 1 APT Port [130] NEXT SELECT STORE (Port03/Port03 & 04/ Disable) Notes • To change the current setting (other than "Disable"), select "Disable", then select the desired setting. • This programme is not available when "Enable" is selected in DTMF Integration [103]. Feature &...
Page 211: Sms Centre Number For Receiving [145]
3.3 PT Programming SMS Centre Number for Receiving [145] SMS centre no. NEXT STORE Max. 16 digits (0 … 9, , #) Feature & Programming References 1.17.3 Fixed Line SMS Terminal Support SMS Routing Table—CO [146] NEXT PREV To continue CO line no.
Page 212: Slt Caller Id Line Access Number [151]
3.3 PT Programming SLT Caller ID Line Access Number [151] NEXT SELECT STORE (Enable/Disable) Feature & Programming References 1.16.1 Caller ID Automatic Time Adjustment [152] NEXT SELECT STORE (Enable/Disable) Feature & Programming References 2.3.3 Automatic Time Adjustment Incoming Reverse [153] NEXT SELECT STORE...
Page 213: Hot Line Waiting Time [203]
3.3 PT Programming Feature & Programming References 1.3.1.2 Call Forwarding (FWD) Hot Line Waiting Time [203] NEXT SELECT STORE (0 … 4 s) Feature & Programming References 1.6.1.7 Hot Line Call Duration Counter Start [204] NEXT SELECT STORE (5/10/15/20/25/30/35/ 40/45/50 s after dialling/ Instantly) Feature &...
Page 214: Hookswitch Flash Timing Range [207]
3.3 PT Programming Hookswitch Flash Timing Range [207] NEXT SELECT STORE (MODE1: 50-180 ms/ MODE2: 80-180 ms/ MODE3: 80-650 ms/ MODE4: 80-1000 ms/ MODE5: 200-1000 ms) Feature & Programming References 1.12.1 Call Hold Inter-digit Time [208] NEXT SELECT STORE (5/10/15/20 s) Feature &...
Page 215: Bell-Off Detection [213]
3.3 PT Programming Note This programme is available for the extension(s) enabled in CO Line Call Duration Limitation [613]. Feature & Programming References 1.10.8 Outside (CO) Line Call Limitation Bell-off Detection [213] NEXT SELECT STORE (3/6/12 s) Note This programme selects the minimum time required by the PBX to confirm that the bell signal is no longer being sent from the telephone company, before the PBX acknowledges that the call is lost.
Page 216: Trs-System Speed Dialling Class [301]
3.3 PT Programming TRS—System Speed Dialling Class [301] NEXT SELECT STORE (Class-1 … 5) Feature & Programming References 1.6.1.5 Speed Dialling—Personal/System 1.8.1 Toll Restriction (TRS) TRS—COS 2-5 Denied Code [302-305] NEXT PREV To continue code no. phone no. NEXT STORE (01 …...
Page 217: Account Code [310]
3.3 PT Programming Feature & Programming References 1.5.2.2 Emergency Call 1.8.1 Toll Restriction (TRS) Account Code [310] NEXT PREV To continue code no. account code NEXT STORE (01 … 50) 4 digits (0 … 9) To continue SELECT Feature & Programming References 1.5.2.3 Account Code Entry 1.8.2 Toll Restriction (TRS) Override by Account Code Account Code Mode [605]...
Page 218: Ars Selection [350]
3.3 PT Programming ARS Selection [350] NEXT PREV To continue CO line no. name* SELECT NEXT STORE (1 … 3/ (Enable/ To continue Disable) SELECT Feature & Programming References 1.9.1 Automatic Route Selection (ARS) Route 1-4 Selection Code [351-354] NEXT PREV To continue code no.
Page 219: Ars Modification-Removed Digits [360]
3.3 PT Programming ARS Modification—Removed Digits [360] NEXT PREV To continue route no. removed digits NEXT STORE (1 … 4) (0 … 9) To continue SELECT Feature & Programming References 1.9.1 Automatic Route Selection (ARS) ARS Modification—Added Number [361] NEXT PREV To continue route no.
Page 220: Ars Co Line Group [364]
3.3 PT Programming ARS CO Line Group [364] NEXT PREV To continue route no. CO line group no. NEXT STORE (1 … 4) (1 … 3/ To continue SELECT Note The assignments in Route 1-4 Selection Code [351-354] are effective for this programme. Feature &...
Page 221: Itemised Billing Code [389]
3.3 PT Programming Itemised Billing Code [389] NEXT PREV To continue extension jack no. itemised billing code NEXT STORE (01 … 08/ Max. 3 digits … , #, P) To continue SELECT Feature & Programming References 1.9.1 Automatic Route Selection (ARS) Authorisation and Itemised Billing Code Order [390] NEXT PREV...
Page 222: Dial Mode [401]
3.3 PT Programming Feature & Programming References 1.5.3.2 Line Preference—Outgoing 1.5.3.3 Outside (CO) Line Access Dial Mode [401] NEXT PREV To continue CO line no. name* SELECT NEXT STORE (1 … 3/ (DTMF/Pulse/ To continue Call Block mode) SELECT Feature & Programming References 1.5.2.4 Dial Type Selection Pulse Speed [402] NEXT...
Page 223: Co Line Group Number [404]
3.3 PT Programming Feature & Programming References 1.5.2.7 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) Pause Time [417] CO Line Group Number [404] NEXT PREV To continue CO line group no. CO line no. NEXT STORE …...
Page 224: Flexible Ringing-Day/Night/Lunch [408-410]
3.3 PT Programming Flexible Ringing—Day/Night/Lunch [408-410] NEXT PREV To continue Go to next or prev. line number ➞ ➞ To continue Go to next or prev. jack number CO line no. extension jack no. NEXT SELECT STORE (1 … 3/ (01 …...
Page 225: Co Line Mode-Day/Night/Lunch [414-416]
3.3 PT Programming Feature & Programming References 1.2.3 Direct Inward System Access (DISA) Ring 1.4.1.2 Line Preference—Incoming CO Line Mode—Day/Night/Lunch [414-416] <To select Normal, UCD, and/or MODEM> NEXT PREV To continue CO line no. name* SELECT NEXT STORE (14 … 16) (1 …...
Page 226: Pause Time [417]
3.3 PT Programming Notes • When you select "UCD", it is necessary to assign an extension group as the UCD group in UCD Group [520]. • After you select "BV", do not change Operator Assignment [008]. Feature & Programming References 1.1.1.1 Direct In Line (DIL) 1.2.2 Uniform Call Distribution (UCD) 1.15.6 Direct Inward System Access (DISA)
Page 227: Automatic Designated Line Access [419]
3.3 PT Programming Automatic Designated Line Access [419] NEXT PREV To continue CO line no. name* SELECT NEXT STORE (1 … 3/ (Enable/ To continue Disable) SELECT Feature & Programming References 1.5.3.2 Line Preference—Outgoing 1.5.3.3 Outside (CO) Line Access Automatic Line Access [121] CPC Signal Detection—Incoming [420] NEXT PREV...
Page 228: Disconnect Time [422]
3.3 PT Programming Feature & Programming References 1.10.10 Calling Party Control (CPC) Signal Detection Disconnect Time [422] NEXT PREV To continue CO line no. NEXT SELECT STORE (1 … 3/ Refer to the note.* To continue SELECT Notes • * The disconnect signal lengths that can be selected depend on your country/area as follows: For United Kingdom: 0.5 s, 2.0 s, 4.0 s For South Africa: 0.8 s, 1.5 s, 4.0 s For Others: 0.5 s, 1.5 s, 4.0 s...
Page 229: Polarity Reverse Detection [424]
3.3 PT Programming Polarity Reverse Detection [424] NEXT PREV To continue CO line no. NEXT SELECT STORE (1 … 3/ (Enable/ Disable) To continue SELECT Feature & Programming References 1.5.2.5 Reverse Circuit Collect Call Block [425] (Brazil only) NEXT PREV To continue CO line no.
Page 230: Drd Ring Pattern 2 Extension Assignment-Day/Night/Lunch [427-429] (New Zealand Only)
3.3 PT Programming DRD Ring Pattern 2 Extension Assignment—Day/Night/Lunch [427-429] (New Zealand only) NEXT PREV To continue Go to next or prev. line number ➞ ➞ To continue Go to next or prev. jack number CO line no. extension jack no. NEXT SELECT STORE...
Page 231: Drd Pattern 2 And 3 Ring Tone [433-434] (New Zealand Only)
3.3 PT Programming Note This is effective only when the DRD feature is enabled in Distinctive Ring Detection (DRD) [426] (New Zealand only). Feature & Programming References 1.1.3.4 Distinctive Ring Detection (DRD) for New Zealand DRD Pattern 2 and 3 Ring Tone [433-434] (New Zealand only) NEXT PREV To continue...
Page 232: Disa Built-In Aa [501]
3.3 PT Programming Feature & Programming References 1.15.6 Direct Inward System Access (DISA) DISA Built-in AA [501] NEXT PREV To continue extension jack no. (01 … 08) AA no. NEXT SELECT STORE (0 … 9) extension (Jack/GRP/ group no. 3-level AA/ (1 …...
Page 233: Disa Busy Mode [506]
3.3 PT Programming Feature & Programming References 1.15.6 Direct Inward System Access (DISA) DISA Busy Mode [506] <To select Disconnect or Call Waiting> NEXT SELECT STORE (Disconnect/ Call Waiting) <To select DISA> DISA OGM no. NEXT SELECT STORE (1 … 8) (DISA) Feature &...
Page 234: Disa No Dial Mode [510]
3.3 PT Programming DISA Intercept Mode [507] DISA Ring Time before Intercept [508] DISA No Dial Mode [510] NEXT SELECT STORE (Intercept/ Disconnect) Feature & Programming References 1.15.6 Direct Inward System Access (DISA) DISA Security Mode [511] NEXT SELECT STORE (Trunk/All/ None Security) Note...
Page 235: Cyclic Tone Detection [513]
3.3 PT Programming Changing passwords regularly. Notes • This setting is required if "Trunk Security" or "All Security" is selected in DISA Security Mode [511]. • Each DISA security code should be unique. • The number of digits for DISA security codes is selected in DISA Security Code Digits [530]. Feature &...
Page 236: Disa Incoming Assignment [516]
3.3 PT Programming DISA Incoming Assignment [516] NEXT PREV To continue extension jack no. NEXT SELECT STORE (01 … 08/ (Enable/ Disable) To continue SELECT Feature & Programming References 1.15.6 Direct Inward System Access (DISA) DISA AA Wait Time [517] NEXT SELECT STORE...
Page 237: Ucd Busy Waiting Time [521]
3.3 PT Programming UCD Busy Waiting Time [521] waiting time SELECT NEXT STORE (1 … 32 min/1 … 59 s) (min/s) Feature & Programming References 1.2.2 Uniform Call Distribution (UCD) UCD Busy Mode [523] UCD OGM Message Interval Time [522] NEXT SELECT STORE...
Page 238: Ucd Ring Time After Intercept [526]
3.3 PT Programming Feature & Programming References 1.2.2 Uniform Call Distribution (UCD) UCD Intercept Mode [524] UCD Ring Time after Intercept [526] NEXT SELECT STORE (10/20/30/ 40/60/120 s) Feature & Programming References 1.2.2 Uniform Call Distribution (UCD) UCD Intercept Mode [524] UCD Waiting Message [527] UCD OGM no.
Page 239: 3-Level Aa Assignment [540-549]
3.3 PT Programming 3-level AA Assignment [540-549] Go to another third AA number NEXT PREV Go to next or prev. third AA number extension To continue jack no. second third (01 … 08) name* SELECT NEXT STORE AA no. AA no. (0 …...
Page 240: Trs-Cos-Day/Night/Lunch [601-603]
3.3 PT Programming TRS-COS—Day/Night/Lunch [601-603] NEXT PREV To continue extension jack no. COS no. NEXT STORE (01 … 08/ (1 … 5) (01 … 03) 01: for day To continue 02: for night SELECT 03: for lunch Feature & Programming References 1.8.1 Toll Restriction (TRS) 2.2.1 Class of Service (COS) Extension Name [604]...
Page 241: Call Transfer To Co Line [606]
3.3 PT Programming Feature & Programming References 1.5.2.3 Account Code Entry 1.8.2 Toll Restriction (TRS) Override by Account Code Account Code [310] Call Transfer to CO Line [606] NEXT PREV To continue extension jack no. NEXT SELECT STORE (01 … 08/ (Enable/ Disable) To continue...
Page 242: Dnd Override [609]
3.3 PT Programming DND Override [609] NEXT PREV To continue extension jack no. NEXT SELECT STORE (01 … 08/ (Enable/ Disable) To continue SELECT Feature & Programming References 1.3.1.3 Do Not Disturb (DND) Parallelled Telephone [610] NEXT PREV To continue extension jack no.
Page 243: Room Monitor [612]
3.3 PT Programming Room Monitor [612] NEXT PREV To continue extension jack no. NEXT SELECT STORE (01 … 08/ (Enable/ Disable) To continue SELECT Note Extensions that are to be monitored must have their jacks set to "Enable" in this programme in advance. Feature &...
Page 244: Lcd Language [615]
3.3 PT Programming LCD Language [615] NEXT PREV To continue extension jack no. NEXT SELECT STORE (01 … 08/ Refer to the note.* To continue SELECT Notes • * The following languages are available for the LCD: English; Spanish; Portuguese; Russian; Greek; Czech; Hungarian; Slovak; Polish; Italian; Ukrainian Selections vary depending on your country/area.
Page 245: Message Waiting For Another Extension [618]
3.3 PT Programming Message Waiting for Another Extension [618] NEXT PREV To continue extension jack no. SELECT NEXT STORE (01 … 08/ (Enable/ Disable) To continue SELECT Feature & Programming References 1.17.1 Message Waiting SLT Message Waiting [619] NEXT PREV To continue extension jack no.
Page 246: Bv Resource [621]
3.3 PT Programming BV Resource [621] NEXT PREV To continue extension jack no. NEXT SELECT STORE (01 … 08/ (Resource 1/2) To continue SELECT Feature & Programming References 1.15.7 Built-in Voice Message (BV) BV for Extension [622] NEXT PREV To continue extension jack no.
Page 247: Bgm Control For Apt [626]
3.3 PT Programming Feature & Programming References 1.15.7 Built-in Voice Message (BV) BGM Control for APT [626] NEXT PREV To continue extension jack no. SELECT NEXT STORE (01 … 08/ (Enable/ Disable) To continue SELECT Feature & Programming References 1.15.4 Background Music (BGM) SLT Ring Wait Time for New Call [627] NEXT PREV...
Page 248: Slt Fixed Bell Pattern [629]
3.3 PT Programming SLT Fixed Bell Pattern [629] NEXT PREV To continue extension jack no. SELECT NEXT STORE (01 … 08/ (Disable/ To continue Single/Double) SELECT Feature & Programming References 1.1.3.3 Ring Tone Pattern Selection 1.16.1 Caller ID Doorphone Ringing—Day/Night/Lunch [700-702] NEXT PREV To continue...
Page 249: Door Opener-Day/Night/Lunch [703-705]
3.3 PT Programming Door Opener—Day/Night/Lunch [703-705] NEXT PREV To continue Go to next or prev. door opener number ➞ ➞ To continue Go to next or prev. jack number door opener no. extension jack no. NEXT SELECT STORE (1 … 2/ (01 …...
Page 250: Doorphone Access Tone [707]
3.3 PT Programming Doorphone Access Tone [707] NEXT PREV To continue doorphone no. NEXT SELECT STORE (1 … 2/ (Enable/ To continue Disable) SELECT Feature & Programming References 1.10.2 Room Monitor 1.15.1 Doorphone Call Doorphone Ring Time [708] NEXT PREV To continue doorphone no.
Page 251: Doorphone Ring/Chime [710]
3.3 PT Programming Doorphone Ring/Chime [710] NEXT PREV To continue doorphone no. name* SELECT NEXT STORE (1 … 2/ (Ring/Chime/ To continue Ring & Chime) SELECT Feature & Programming References 1.15.3 Doorbell/Door Chime Doorphone Ringing—Day/Night/Lunch [700-702] Doorphone Chime Assignment [711] NEXT PREV To continue...
Page 252: Smdr Rs-232C Parameter [800]
3.3 PT Programming SMDR RS-232C Parameter [800] <Select the new line code> <Select the baud rate> NEXT SELECT STORE NEXT SELECT STORE (CR+LF/CR) (1200/2400/ 4800/9600 B) CR: Carriage Return LF: Line Feed <Select the word length> <Select the parity bit> <Select the stop bit length>...
Page 253: Secret Number Smdr Print Suppression [803]
3.3 PT Programming Note Outgoing Call: On (Print all calls)/Off (No printing)/Toll (Print toll calls only) Incoming Call: On (Print all calls)/Off (No printing) Feature & Programming References 1.20.1 Station Message Detail Recording (SMDR) TRS—COS 2-5 Denied Code [302-305] Secret Number SMDR Print Suppression [803] NEXT SELECT STORE...
Page 254: Smdr Account Code [805]
3.3 PT Programming SMDR Account Code [805] NEXT SELECT STORE (CODE/INDEX) Feature & Programming References 1.8.2 Toll Restriction (TRS) Override by Account Code 1.20.1 Station Message Detail Recording (SMDR) Account Code [310] Account Code Mode [605] SMDR Language [806] NEXT SELECT STORE Refer to the note.*...
Page 255: Caller Id [900]
3.3 PT Programming Caller ID [900] NEXT PREV To continue CO line no. name* SELECT NEXT STORE (1 … 3/ (Enable/ To continue Disable) SELECT Note The DISA Delayed Answer Time for the outside (CO) lines enabled here will always be 6 seconds even if "0 s"...
Page 256: Caller Id Modification For Long-Distance Calls [903]
3.3 PT Programming Caller ID Area Code [901] Caller ID Modification for Long-distance Calls [903] <Select the removed digits> removed digits NEXT STORE (0 … 9) <Select the added number> ➞ added number STORE Max. 4 digits (0 … 9, , #) Feature &...
Page 257: Caller Id Smdr Format [906]
3.3 PT Programming Caller ID SMDR Format [906] NEXT SELECT STORE (Without CID: Not printed/ With CID: Printed) Note Even if a name is also sent by the Caller ID service, only the number is printed. Feature & Programming References 1.20.1 Station Message Detail Recording (SMDR) Caller ID SMDR Printout [907] NEXT...
Page 258: Call Log Next Page [927]
3.3 PT Programming Call Log Next Page [927] NEXT SELECT STORE (Enable/Disable) Note This programme enables the PBX to include page breaks when printing out call logs for each extension. SMDR Mode for Printing [929] NEXT SELECT STORE (MODE 1/MODE 2) Note Even if "On"...
Page 259: Trs Check Time After Answering [967]
3.3 PT Programming Note This programme specifies whether the PBX checks DTMF signals when answering calls or not. TRS Check Time after Answering [967] NEXT SELECT STORE (5/10/15/ 20/30/60 s) Note This programme specifies the length of time that the DTMF signal is checked when "Enable" is selected in TRS Check after Answering [966].
Page 260: System Data Clear [999]
3.3 PT Programming System Data Clear [999] <To select All parameters, System parameter, and/or Speed dial> NEXT SELECT STORE (All para/ System para/ Speed dial) To continue <To select the CO (outside line) parameter> CO line no. NEXT SELECT STORE STORE (1 …...
Page 261: Appendix
Section 4 Appendix Feature Guide...
Page 262: Capacity Of System Resources
4.1 Capacity of System Resources Capacity of System Resources 4.1.1 Capacity of System Resources Category Item KX-TEA308 System Outside (CO) Line Group Extension Group Absent Message 6 × 16 characters Message Waiting 8/extn. Number of Characters of Name Extension Number Digits...
Page 263 4.1 Capacity of System Resources Category Item KX-TEA308 Call Log Incoming Call Log 20 entries/extn., 300 entries/PBX 125 voice messages/Built-in Voice Message (BV) resource Password System Password 4–7 digits Extension Password 4 digits Voice Message Access Code 4–10 digits Feature Guide...
Page 264: Tones/Ring Tones
4.2 Tones/Ring Tones Tones/Ring Tones 4.2.1 Tones/Ring Tones Tone Patterns Dial Tone 1 Normal Dial Tone 2 Any of the following features is set: • Absent Message • Background Music [Czech Republic only] (BGM) (proprietary telephone [PT] only) • Call Forwarding (FWD) •...
Page 265 4.2 Tones/Ring Tones Dial Tone 5 The remaining voice message recording time is less than 5 minutes or 125 voice messages have been recorded (Built-in Voice Message [BV]). Busy Tones [New Zealand only] [Czech Republic only] Reorder Tones The outside (CO) line you tried to seize is not assigned or was denied.
Page 266 4.2 Tones/Ring Tones Single (5-s interval) Double (5-s interval) DND Tone The dialled extension is refusing incoming calls. Call Waiting Tone 1 15 s Call Waiting Tone 2 Single Double Triple Hold Alarm Tone 15 s A call has been on hold for longer than the specified time.
Page 267 4.2 Tones/Ring Tones Confirmation Tone 2 The new feature setting was the same as the previous setting, or certain features were successfully performed or accessed (e.g., Call Hold, Automatic Callback Busy). Confirmation Tone 3 Before the following features activate: • Retrieving a held call •...
Page 268: Ring Tone Patterns
4.2 Tones/Ring Tones Ring Tone Patterns Ring Tone Patterns The following ring tone patterns can be assigned to incoming call types (outside (CO) line, intercom, or doorphone calls), or are fixed for certain call types (Hold Recall, Timed Reminder, or Camp-on Recall). Single (Incoming calls/Hold Recall [outside (CO) line calls])
Page 269: Doorphone Chime Patterns
4.2 Tones/Ring Tones Doorphone Chime Patterns The following doorphone chime patterns can be assigned to each doorphone when doorbells and door chimes are connected to the PBX. Pattern 1* Pattern 2* Pattern 3* Pattern 4* Pattern 5 Pattern 6 Pattern 7 Pattern 8 * Chime patterns 1 to 4 are played only one time during the doorphone ringing time.
Page 270 4.2 Tones/Ring Tones Feature Guide...
Page 271: Index
Index Feature Guide...
Page 272 Index Numerics BV Resource [621] BV Total Recording Time [807] 1st Carrier Selection Code [359] BV —> Built-in Voice Message (BV) 2-way Recording into the VPS 3-level AA Assignment [540-549] 3-level Automated Attendant (AA) Call Duration Counter Start [204] 3-party Conference Call Forwarding (FWD) 5-party Conference Call Forwarding (FWD)/Do Not Disturb (DND)
Page 273 Index Common/Personal BV OGM Recording Time [215] Distinctive Ring Detection (DRD) for New Zealand Conference DND Override Conference Features DND Override [609] Conference Features—OVERVIEW DND Tone Conference Pattern [116] DND —> Call Forwarding (FWD)/Do Not Disturb (DND) Conference Tone [105] Do Not Disturb (DND) Confirmation Tone Door Open...
Page 274 Index External Pager Access Tone [106] Incoming/Outgoing Call Selection for Printing [802] Installation Manual References Installing and Starting KX-TEA308 Maintenance Console Intercept Routing Fault Recovery/Diagnostics Intercept Routing—No Answer (IRNA) FAX Connection [503] Intercept Routing—No Dial FAX Tone Detection [514] Intercept Time for Internal DISA [515]...
Page 275 Index Operator/Manager Features Ring Tone Patterns Optional Device Features Ring Tone Patterns Sent from the Telephone Company (New Zealand Outgoing Message (OGM) for DISA/UCD only) Outside (CO) Line Access Ringback Tone Pattern [128] Outside (CO) Line Call Features Ringback Tones Outside (CO) Line Call Features—OVERVIEW Ringing Line Preference Outside (CO) Line Call Limitation...
Page 276 Index TAM —> Call Retrieving from a Telephone Answering Machine (TAM) Terminated Hunting Time Service Time Service Start Time [007] Time Service Switching Mode [006] Timed Reminder Toll Restriction (TRS) Toll Restriction (TRS) Features Toll Restriction (TRS) Override by Account Code Tones/Ring Tones Transfer Recall Transfer Recall Time [201]...
Page 277 Index Feature Guide...
Page 278 Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd. © 2005 Panasonic Communications Co., Ltd. All Rights Reserved.

Panasonic KX-TEA308 Features Manual

1 Call Handling Features

2 System Configuration and Administration Features

3 Programming Instructions

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