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Accessories �����������������������
The latest generation of ALCATEL ONETOUCH mobile phones offers
a built-in handsfree feature that allows you to use the telephone from
a distance, placed on a table for example. For those who prefer to keep
their conversations confidential, an earpiece is also available known as the
headset.
1. Charger
2. USB cable
3 QG
4 Stereo headset
Only use your telephone with the ALCATEL ONETOUCH
batteries, chargers and accessories in your box.
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Troubleshooting �����������������
Before contacting the service centre, you are advised to follow the
instructions below:
• You are advised to fully charge (
• Avoid storing large amounts of data in your phone as this may affect its
performance.
• Use Factory data reset and the upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down the
Power key and the Volume up key at the same time). ALL User phone
data: contacts, photos, messages and files, downloaded applications will be
lost permanently. It is strongly advised to fully backup the phone data and
profile via Smart Suite before doing formatting and upgrading.
and carry out the following checks:
My phone cannot be switched on or is frozen
• When the phone cannot be switched on, charge for at least 20 minutes
to ensure the minimum battery power needed, then try to switch on
again.
• When the phone falls into a loop during power on-off animation and
the user interface cannot be accessed, press and hold the Volume down
key to enter Safe Mode. This eliminates any abnormal OS booting issues
caused by 3rd party APKs.
• If neither method is effective, please reset the phone using the Power key
and the Volume up key, (holding both together).
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key more than 9s.
• Remove the battery and re-insert it, then restart the phone.
) the battery for optimal operation.
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