Setting Up A Conference; Transfer Cancel; Transfer Recall - Samsung OfficeServ ITP-5121D User Manual

TRANSFERRING CALLS
Transfer is used to send any call to another extension in one of two ways. You can
perform a screened transfer by informing the other extension who is calling or you
can perform a blind transfer without notification.
• While you are speaking on a call, hookflash to receive transfer dial tone and
then dial an extension number. Your call is automatically put on transfer
hold.
• Hang up when you hear ringing—OR—wait for the party to answer and
advise the party of the call and then hang up. If the transfer is refused, you
will be reconnected to the outside line when the station hangs up or you
can hookflash to return to the outside party.
NOTE: After the inside party answers, you may alternate back and forth between
the parties by hookflashing.
TRANSFER WITH CAMP-ON
When you are transferring a call to another station and it is busy, you may camp
the call on to this station:
• While you are speaking on a call, hookflash to receive transfer dial tone and
then dial an extension number. Your call is automatically put on transfer
hold.
• Hang up when you hear a busy signal. The called party will be alerted that
a call is waiting.

TRANSFER CANCEL

If this feature has been activated on your system the Consultation Hold feature will
not work. Instead, when you hookflash to return to the outside party after initiat-
ing a transfer, the internal party will be dropped allowing you to transfer the call
to another destination. This is especially useful if the party you originally tried to
transfer to was busy or did not answer.

TRANSFER RECALL

All calls that you have transferred (screened, unscreened and camped-on) will
automatically recall to your station if they are not answered in a pre-programmed
period of time.
CALL WAITING
If an outside call has been camped-on to your phone or another station is
camped-on to you:
• You will receive camp-on tone indicating another call is waiting.
• Hookflash and then dial 11 to put the first call on hold.
• Hang up and the waiting call will ring.
• Lift the handset to answer.
• Complete this call by transferring it or hanging up.
• Lift the handset and then dial 11 to return to your first call.

SETTING UP A CONFERENCE

You may conference five parties (you and four other parties) in any combination of
outside lines and internal stations in any order.
• While you are engaged in a conversation, hookflash, receive transfer tone
and dial 46. You will receive conference tone.
• Make another call, either intercom or outside.
• After the called party answers, hookflash and receive conference tone.
• Make another call—OR—hookflash to join all parties.
• Repeat as necessary.
To drop a party from your conference call:
• Hookflash, receive confirmation tone and dial the extension or line number
that is to be dropped.
• Receive conference tone and dial 46 to rejoin the other parties.
NOTES: To leave the conference, hang up. Control will be passed to the first inter-
nal station that was added. If there are no internal stations and you wish to leave
outside lines connected together in a trunk to trunk conference, follow the instruc-
tions to drop a party and use your extension number. When the parties on the out-
side lines hang up, the lines will release automatically, proceeding disconnect
supervision is supplied by the telephone company.
FORWARDING YOUR CALLS
You may forward your calls to other stations or groups of stations. When they are
programmed, Forward All Calls will have priority over Forward Busy and Forward
No Answer conditions.
To clear all call forward conditions set at your station, lift the handset and dial 600.
NOTE: It is not necessary to clear call forwarding to change your selection; simply
enter a new forward command.
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