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Electrolux Affinity Service And Diagnostics

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Affinity Front Load Washer
Service and Diagnostics

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Summary of Contents for Electrolux Affinity

  • Page 1 Affinity Front Load Washer Service and Diagnostics...
  • Page 2 Teardown and Component Operation...

  • Page 3: Dispenser Drawer

    Dispenser Drawer Pull out the detergent drawer and push down on the “Push” tab.
  • Page 4 Main Top • Remove the two screws on the rear of the main top. • Slide back...
  • Page 5 Console Remove the two screws, one on each end, holding the console to the top of the side panels...
  • Page 6 Console Remove the three screws located behind the dispenser drawer...
  • Page 7 Console Top tabs Lift the three tabs on the top of the console from the mounting plate and roll the console forward, while lifting up to release the bottom tabs from the front panel. Bottom tabs...

  • Page 8: Electronic Control

    Electronic Control Remove the five screws and disconnect wires...

  • Page 9: Pressure Switch

    Pressure Switch Disconnect pressure hose and wires Turn the pressure switch one quarter turn and lift out...
  • Page 10 Vent Tube & Water Valve Grommet To remove the vent tube, water valve or dispenser first the grommet located at the upper right side at the back of the washer needs to be removed. Release the 11 locking tabs with a small screwdriver.
  • Page 11 Vent Tube Turn the vent tube counter clockwise and pull back. Push the tube forward and down to release from rear hole.

  • Page 12: Water Valve Removal

    Water Valve Removal Disconnect the electrical and remove the two screws located on the upper side and lower right side of the valve.

  • Page 13: Water Valve

    Water Valve Bleach Wash Valve operation...

  • Page 14: Water Valve Operation

    Water Valve Operation Bleach Valve Wash Valve Hot Valve Bleach Port to Dispenser Wash & Hot Port to Dispenser...
  • Page 15 Dispenser Wash Valve Hot Valve Main Fill During fill the wash valve (cold) and the hot valve are engaged depending on what temperature you select fill the main dispenser and the ART (Advanced Rinse Technology)
  • Page 16 Dispenser Bleach Valve Bleach Fill During the bleach fill only the bleach valve is energized filling the bleach compartment.
  • Page 17 Dispenser Wash Bleach Valve Valve Hot Valve Fabric Softener Fill During the fabric softener fill the Bleach and Hot valve are energized when the warm rinse is selected. The Bleach and the Wash valves are energized. As the water runs out both ports the water streams meet and colloid making a steady stream into the fabric softener section.

  • Page 18: Dispenser Removal

    Dispenser Removal Disconnect the outlet hose Disconnect the ART Hose...
  • Page 19 Dispenser Removal Remove two screws at the rear Remove two screws at the of the dispenser front of the dispenser behind the drawer...
  • Page 20 Dispenser Removal Slide the housing back until Release the (2) tabs, one on the tabs of the center cross each side, locking the housing bar releases and the dispenser to the console mounting panel drops down.

  • Page 21: Rear Panel

    Rear Panel Remove the 6 screws removing the bottom one last Access • Belt •Motor • Motor control board...
  • Page 22 Heater & Thermistor 10 mm nut Loosen the 10 mm nut counter clockwise which will release metal plate and decompress rubber gasket Rubber Gasket Metal Plate...

  • Page 23: Heater Replacement

    Heater Replacement When putting heater back in place make sure it is placed into the metal clip then tighten down the 10 mm nut. 10 mm nut Metal Clip...
  • Page 24 Belt & Pulley Belt removal: • Just roll belt off pulley *Note* Look at the position of the belt on the motor shaft for proper placement Pulley removal • Use a 6 mm allen turning the bolt counter clockwise. • Work the pulley back and forth to remove off spinner support shaft.
  • Page 25 Motor Remove rear panel Disconnect wire & ground plug to the motor Remove four 5/16 screws located at the front and rear of the motor. Slide motor towards the front of the washer...

  • Page 26: Motor Control Board

    Motor Control Board To remove controller lift up the top and disconnect electrical connectors...
  • Page 27 Motor Control Board Remove the Phillips screw located towards the rear of the unit that secures the controller...
  • Page 28 Motor Control Board Lift the side of the housing up, slide the assembly to the rear to disengage the front tab and lift the assembly away from the washer base *Note* If the upper shock pin is removed on the motor controller side of the outer tube it can make removal of the controller easier...

  • Page 29: Light Switch

    Light Switch Remove electrical connections and press side tabs and push forward...
  • Page 30 Door Bellows Spring Remove the spring holding the door bellows in place...

  • Page 31: Door Switch

    Door Switch Slide switch to the left Remove two and remove wires screws...

  • Page 32: Front Panel

    Front Panel Remove the eight screws that hold the panel in place Four screws on the top Four screws on the bottom...
  • Page 33 Front Panel Lift up and out to disengage the four nylon pins, two on each side.

  • Page 34: Boot Removal

    Boot Removal Disconnect the ART hose Remove light (if equipped) Place hand under bellows of the boot and lift up...

  • Page 35: Boot Replacement

    Boot Replacement Align the point at the top of the boot with an alignment tab on the outer tub at the top of the lip.
  • Page 36 Boot Replacement Align boot lip into the lip of the outer tub and work it on all the way around If needed use water or Windex for lubrication Do not use liquid soap or fabric softener...
  • Page 37 Boot Replacement Fold boot into the tub Take boot spring and place it in the groove at the top of the boot...
  • Page 38 Boot Replacement At the 12:00 position hold spring in place by wedging an object about ¾” in diameter between boot and counter weight or use a clamp...
  • Page 39 Boot Replacement Pull spring taught in the groove to the 3:00 position wedging spring in place or using a clamp and pull spring taught to the 7:00 position wedging the spring in place or using a clamp. Then placing the spring in the groove all the way around.

  • Page 40: Counter Weight

    Counter Weight Remove the five 7/16 bolts holding the weight in place .
  • Page 41 Pump Disconnect hose clamps from sump and drain hose Remove two screws holding the pump to the base...
  • Page 42 Shocks To remove shock remove the pins. Depress locking tab while pulling pin to remove. This procedure is much easier if a deep 1/2",6 point socket (or 13 millimeter, 6 point) is used to compress the locking tab of the plastic pin.
  • Page 43 Outer Tub & Spin Basket Loosen clamp on the Loosen clamp on the air inlet hose break...
  • Page 44 Outer Tub & Spin Basket Remove shock pin from Loosen sump clamp outer tub and place out of the way...
  • Page 45 Outer Tub & Spin Basket Remove the support Remove springs dispenser Remove water valve and vent tube...
  • Page 46 Outer Tub & Spin Basket Lift out outer tub and lay on protected floor and remove 23, 3/8 bolts keeping front and rear tub together...
  • Page 49 Diagnostics...

  • Page 50: Entering Diagnostics

    Entering Diagnostics 1. Turn the Program Knob to Spin Only. This is the start position for the diagnostic test. 2. Press Start/Pause to start the cycle. 3. Press Cancel to stop the cycle and turn off the LEDs. 4. Press any button on the console, other than the Cancel Button, to turn on the LEDs.

  • Page 51: List Of Tests

    List of Tests Listed below in order of appearance is each test that can be performed while in the diagnostic test mode. The program knob is used to access each test. 1. User Interface Test: At this point, all of the LEDs are sequentially flashing, pressing a button below a cluster of LEDs will light all of the LEDs in that cluster.
  • Page 52 List of Tests Softener Compartment Test: Turn the program knob three positions clockwise from the start position. This will activate the bleach and wash water solenoids and cold water will enter the softener compartment. This test will check the function of the wash solenoid as well as checking the functionality of the softener compartment.
  • Page 53 List of Tests 8. Error Code Display: Turn the control knob seven positions clockwise from the start position. This will display the last five error codes stored in the control beginning with the most recent. This provides the technician with a history of codes that will help the technician in their diagnosis of the failure.

  • Page 54: Error Codes

    Error Codes Error Code Error Code Description Test Water fill exceeded allowed time Refer to test (1). limit Water leakage Refer to test (2). Water not pumping out quickly enough Refer to test (3). Pressure switch failure Refer to test (4). Pressure switch calibration problem Refer to test (4).
  • Page 55 Error Codes Door closed sensing failure Replace the main control board. Line door sensing failure Replace the main control board. Door PTC sensing open Refer to test (7). Door PTC sensing closed Refer to test (7). Door sensing incongruence failure Refer to test (7).
  • Page 56 Error Codes More than 20 amps sensed on inverter Refer to test (9). More than 8.5 amps sensed on motor phase Refer to test (9). No signal from tachometer for 3 seconds Refer to test (10). Main control received high voltage Replace the motor control board.
  • Page 57 Error Codes User interface and main board Refer to test (11). communications error Console or main board problem Replace main control board. Main control problem Replace main control board. Console or main board problem Replace main control board. Communication protocol is incorrect Replace main control board.
  • Page 58 Error Codes Clogged drain pump Unclog the drain pump. Advise the customer on proper detergent Suds warning use. Unplug the unit for 1 minute and retry. If the problem is not corrected, replace the main Control reset control board.
  • Page 59 Customer Error Codes “SAn” Deep clean (Sanitary Cycle) “cd” Cool down (Sanitary Cycle) “do” or “dr” Door problem “Err” An error has been detected “LOC” Child lock has been activated “PAU” Cycle has been interrupted...
  • Page 60 Tests Test (1) Is the incoming water flow normal? Yes. Go to step (4). Is the water supply turned on? No. Go to step (2). Is the water pressure sufficient? No. Turn on water supply. Does water continue to fill the Yes.
  • Page 61 Tests Test (3) Check the drain hose for restrictions. Restriction. Correct problem. Start the washer and check for 230 No restriction. Go to step (2). VAC at the drain pump. Zero volts. Check wiring. Wiring checks good. Replace main control board.
  • Page 62 Tests Test (6) Is the door closing? Yes. Go to step (2). Locate plug J-2 on the main board. If 0 volts is measured. Check the door strike. Measure voltage from J2-1 to ground. If the door strike checks good, replace the door switch assembly.
  • Page 63 Tests Test (9) Remove the belt from the motor and No. Replace the motor. spin the motor pulley. Does the motor Yes. Go to step (3). spin freely? No. Check the tub bearings. If tub bearings Remove the belt from the unit and check good, check unit for obstruction spin the tub pulley.
  • Page 64 Tests Test 10 Remove the belt from the motor and No. Replace the motor. spin the motor pulley. Does the motor Yes. Go to step (3). spin freely? No. No. Check the tub bearings. If tub Spin the tub pulley. Does the tub spin bearings check good, check unit for freely? obstruction between tub and spin basket.
  • Page 65 Tests Test 11 Check the wiring between the main Wiring is defective. Repair or replace wiring. control board and the motor control Wiring checks good. Replace the main board. control first. If this does not repair the error, replace the motor control board. Test 12 Contact the power supply company to If the frequency is correct, replace main...
  • Page 66 Tests Test 15 Check the wiring between the main If the wiring is defective, correct the wiring. control board and the user interface If the wiring checks good, and none of the board. LED’s light, replace the use interface board. If this does not correct the error, replace the main control board.
  • Page 67 Accessing Error Codes • Wake the washer by pressing any button other than Cancel. • Wait 5 seconds. • Press and hold the Start/Pause and Cancel buttons simultaneously. The unit will beep and the last 5 store error codes will be displayed as long as the Start/Pause and Cancel buttons are pressed together.
  • Page 68 Clear Error Codes • Enter the diagnostic mode as described above. • Turn the control knob seven positions clockwise from the start position. • Press and hold the Options and Start/Pause buttons for 3 seconds. This will clear the error codes.

  • Page 69: Demo Mode

    Demo Mode Demo Mode: The demo mode is used to exhibit the functions of the machine in a showroom setting. When the unit is operating in demo mode it displays the following characteristics: Cycle times are shorter than in the operating mode. The water fill function of the unit is disabled.
  • Page 70 Demo Mode To enter the demo mode, execute the following procedure: Press the Cancel button. Wake up the user interface by pressing any button on the console other than the Cancel button. Move the program to position two (rinse cycle). Press and hold the Start/Pause and Spin Speed buttons simultaneously for five seconds.
  • Page 71 Demo Mode Now that the washer is in demo mode, any cycle can be selected and started and the unit will turn on the interior drum light, count down the cycle time in the display, and perform a tumbling action. The demo mode will be saved even after the unit is disconnected from power or if there is a power interruption.

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