Troubleshooting - Arris AT&T U-verse VIP2500 Product Manual

Troubleshooting

Before calling your service provider, review this troubleshooting guide. If the suggestions
do not help you quickly solve a problem, contact your service provider.
Problem
The wireless receiver
will not power on.
The remote control
does not work.
Video quality is poor
or missing.
U-verse VIP2500 Wireless Receiver Product Manual
Possible Solution
Verify that the power adapter is connected to the wireless
receiver and an AC outlet. Unplug the wireless receiver from
the outlet, plug it back in, and press the POWER button.
If the wireless receiver is connected to a switched outlet on a
wall or another unit, verify that the switch or unit is powered
on. Unplug the wireless receiver from the AC outlet, plug it
back in, and press the POWER button.
Press the POWER button on the wireless receiver front panel
instead of the remote control. The batteries in the remote
control may be depleted.
Verify that the TV is on.
Verify that the remote control is on AT&T mode.
Remove the protective strip on the back of the remote control
that is used to protect the batteries during shipment.
Verify that there are no obstructions between the remote
control and the wireless receiver. Aim the remote control
directly at the wireless receiver front panel, not the TV or VCR.
The angle between the remote control and the wireless
receiver may be too large. Stand in front of the wireless
receiver and not too far to either side.
Press and release operation keys one at a time, firmly and
deliberately.
Try changing channels using the buttons on the wireless
receiver front panel.
Check the batteries in the remote control. Install new batteries
if needed.
Verify the signal strength from the wireless Access Point.
Signal strength is indicated by the number of illuminated bars
on the front panel indicator:
• Five bar segments lit green: Excellent signal strength
• Four bar segments lit green: Very good signal strength
• Three bar segments lit green: Signal strength is good
(minimum acceptable strength at installation).
• Two bar segments lit green: Signal strength is fair.
• Two bar segments lit amber: Signal is weak. Video may be
affected.
• One or two bar segments lit red: Signal is very weak. Video
is affected.
• No bar segments lit: No wireless connectivity.
If signal strength is inadequate, try reorienting or relocating the
Wireless TV receiver closer to the Access Point for improved
reception.
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