Breville Dual Boiler BES920 Instruction Booklet page 20

TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES
The machine is 'On' but
ceases to operate
Steam pouring out of
group head
Espresso just drips from • Coffee is ground
the portafilter spouts too finely.
• Too much coffee in the
filter basket.
• The filter basket may be
blocked.
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WHAT TO dO
Turn machine Off. Wait
for 60 minutes and turn
machine back On.
If problem persists, call
Breville Customer Service
AUS 1300 139 798 and
NZ 0800 273 845.
Turn machine Off. Wait
for 60 minutes and turn
machine back On.
If problem persists, call
Breville Customer Service
AUS 1300 139 798 and
NZ 0800 273 845.
Use slightly coarser grind.
Lower dose of coffee using
the RAZOR™ dosing tool.
Use the fine pin on the
provided cleaning tool
to clear the outlet hole(s)
on the underside of the
filter basket. If it continues
to be blocked, dissolve a
cleaning tablet in hot water
and soak filter basket and
portafilter in the solution
for approx. 20 minutes.
Rinse thoroughly.
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES
Espresso runs out too • The coffee is ground
too coarse.
quickly
• Not enough coffee in
the filter basket.
and/or
Pressure gauge not
• Coffee not tamped
reaching 9 bar
firmly enough.
Coffee not hot enough • Cups not preheated.
• Milk not hot enough
(if making a cappuccino
or latte etc).
WHAT TO dO
Use slightly finer grind.
Increase dose of coffee and
use the RAZOR™ dosing
tool to trim off excess
coffee after tamping.
Tamp between 15-20kgs
of pressure.
If the above suggestions
do not help, check the
machine. Place an EMPTY
Dual Wall filter basket
into the portafilter (either
1 CUP or 2 CUP). Press
the MANUAL button. If
the pressure gauge reads
over 5 bar the machine is
OK. Ensure correct dose
by using the RAZOR™
dosing tool. If the dose
is correct, make the
grind finer.
If the pressure gauge
reads below 5 bar, contact
Breville Customer Service
Centre AUS 1300 139 798
NZ 0800 273 845.
Rinse cups under hot water
outlet and place on cup
warming tray.
Heat milk until base of
the jug becomes hot
to touch.
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