Motorola MC21XX SERIES User Manual page 89

Troubleshooting the MC21XX (Continued)
Table 7-1
Problem
Tapping the window
buttons or icons does
not activate the
corresponding feature.
A message appears
stating that the
MC21XX memory is full.
The MC21XX does not
accept scan input.
Warning appears on
screen during boot up.
MC21XX performs a
cold boot after
performing a Battery
Swap
Cause
Touch screen not Re-calibrate the screen. Tap Start > Control Panel > Stylus
calibrated correctly. > Calibration tab. Tap the Recalibrate button. Alternatively,
press Blue button and ESC.
MC2100 does not Normal operation.
have a touch screen.
The system crashed. Warm boot the system. To perform a warm boot, see
Resetting the Mobile Computer on page 2-27.
Too many files stored Delete unused memos and records. If necessary, save these
on the MC21XX. records on the host computer.
Too many Remove unused installed applications from the MC21XX to
applications installed recover memory.
on the MC21XX.
Scanning application Verify that the MC21XX is loaded with a scanning
is not loaded. application. See the system administrator.
Unreadable bar code. Ensure the symbol is not defaced.
Distance between Ensure the MC21XX is within proper scanning range.
scan window and bar
code is incorrect.
MC21XX is not Ensure the MC21XX is programmed to accept the type of
programmed for the bar code scanned.
bar code type.
MC21XX is not If a beep on a good decode is expected and a beep is not
programmed to heard, check that the application is set to generate a beep
generate a beep. on good decode.
Battery is low. Check the battery level. When the battery is low, the
MC21XX automatically goes into suspend mode.
Battery not removed Follow Battery Swap procedure. See
properly. on page
Battery Swap Follow Battery Swap procedure. See
Procedure not on page
followed.
Backup battery not Ensure backup battery charges fully. See
adequately charged. on page
Maintenance & Troubleshooting
Solution
1-7.
1-7.
1-4.
7 - 7
Main Battery Removal
Main Battery Removal
Battery Charging