Blackberry 8830 Support Manual page 7

I cannot send or receive messages.
Try performing the following actions:
Verify that your BlackBerry device is connected to the
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wireless network. If you are not in a wireless coverage area,
your device should send/receive your messages when you
return to a wireless coverage area.
If the menu item for sending a message does not appear,
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verify that you have added an email address or PIN
for your contact.
If you created an email address or added an existing
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email address to your device, verify that you have received
an activation message on your device from the BlackBerry
Internet Service (the message might take a moment
to arrive).
If you have not received a registration message from
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the wireless network, register your device. In the device
options, click Advanced Options. Click Host Routing Table.
Press the key. Click Register Now.
menu
Resend the message. Open the message. Press the
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key. Click Resend.
If you switched devices, verify that you have updated the
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device PIN on the email setup Web site. To find your device
PIN, go to the device options screen and click Status. Log in
to the email setup Web site. Click Change Device. Type the
new BlackBerry device information. Click Save.
– If you use email message filters, verify that the
options for email message filters are set correctly.
I cannot make or receive calls.
Try performing the following actions:
Verify that your BlackBerry device is connected to the
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wireless network.
If you have traveled to another country and you have not
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changed your smart-dialing options, dial the full phone
number, including the country code and area code, for
your contact.
If you are not receiving calls, verify that call forwarding is
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turned off.
serVices : : BlackBerry 8830 World edition smartphone and motorola z6c GloBal support Guide
I do not know which email setup option to select in the
setup wizard.
Try performing the following actions:
Select the I want to create or add an email address option
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if the other options do not apply to you. This is the most
common option for individual users. If you select this
option, an email setup application or email setup Web site
opens on your BlackBerry device. In the application or on
the Web site, you can create a new email address for your
device or associate your device with an existing, supported
email address.
Select the I want to use a work email account with
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a BlackBerry Enterprise Server option if a system
administrator has provided you with a password that
you can use to activate your device over the wireless
network. If you select this option, an enterprise activation
screen appears. On this screen, you can type your work
email address and the password provided by your system
administrator to activate your device.
Select the I want to skip email setup option if any of the
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menu
following situations apply:
– A representative from the store where you purchased
your device has already helped you to set up your
email address.
– You have already visited the email setup Web site and
set up an email address.
– You have an existing email account and have access
to a BlackBerry Enterprise Server, but your system
administrator has not provided you with a password
that you can use to activate your device over the
wireless network. For more information about
setting up email for your device, contact your
system administrator.
– You have an Outlook (workgroup installation) email
account on a Microsoft Exchange Server Version 5.5.
or later, and you want to use the BlackBerry Desktop
Redirector to forward email messages to your device.
For additional troubleshooting tips, please refer to the
user guide and quick reference guide included with your
BlackBerry 8830 World Edition Smartphone.