Siemens Gigaset C470 IP Manual page 157

Appendix
Questions and answers
You cannot be reached for calls from the Internet.
¥
There is no entry for your phone in your router's routing table. Check the settings for the
(page 127).
refresh time
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Your phone is not registered with the VoIP provider.
¥
You have entered the wrong user ID or an incorrect domain (page 125).
No firmware update or VoIP profile download is carried out.
1. If Currently not possible!
already being carried out.
¥
Repeat the process at a later time.
2. If is displayed, the firmware or profile file may be invalid.
File corrupted!
¥
Please only use firmware and downloads that are made available on the preconfigured Sie-
mens server (page 147) or at www.siemens.com/gigasetcustomercare.
3. If Server not accessible!
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The server is currently not accessible. Repeat the process at a later time.
¥
You have changed the preconfigured server address (page 147). Correct the address. If neces-
sary, reset the base station.
4. If Transmission Error XXX
error code is displayed for XXX.
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Repeat the process. If the error occurs again, consult the Service department.
5. If
Check IP settings!
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Check the cable connections between the phone and router and between the router and the
Internet.
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Check whether the phone is connected to the LAN, i.e. it can be reached at its IP address.
You cannot listen to or control the network mailbox.
VoIP:
Your VoIP provider does not support the type of DTMF signalling set up on your phone.
¥
Ask your VoIP provider which signalling it supports and change the settings on your phone
(page 134) if necessary.
Operating the base station within a PABX:
Your PABX is set for dial pulsing.
¥
Set your PABX to touch tone dialling.
No time is specified for a message in the call history.
Date/time is not set.
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Set date/time (page 14) or
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Activate base station synchronisation with a time server on the Internet (page 149).
154
is displayed, the VoIP connections may be busy or a download/update is
is displayed, the download server may not be accessible.
is displayed, an error has occurred in the transmission of the file. An HTTP
is displayed, your phone may not be connected to the Internet.
NAT