Cadillac 2010 Escalade EXT Owner's Manual page 264

Tips and Troubleshooting Chart
Problem
No power.
The picture does not fill the
screen. There are black
borders on the top and
bottom or on both sides or
it looks stretched out.
In auxiliary mode, the
picture moves or scrolls.
The remote control does
not work.
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Recommended Action
The ignition might not be
turned ON/RUN or in
ACC/ACCESSORY.
Check the display mode
settings in the setup menu
by pressing the display
menu button on the remote
control.
Check the auxiliary input
connections at both
devices.
Check to make sure there
is no obstruction between
the remote control and the
transmitter window.
Check the batteries to
make sure they are not
dead or installed
incorrectly.
Tips and Troubleshooting Chart (cont'd)
Problem
After stopping the player,
I push Play but sometimes
the DVD starts where I left
off and sometimes at the
beginning.
The auxiliary source is
running but there is no
picture or sound.
Sometimes the wireless
headphone audio cuts out
or buzzes.
Recommended Action
If the stop button was
pressed one time, the DVD
player resumes playing
where the DVD was
stopped. If the stop button
was pressed two times the
DVD player begins to play
from the beginning of
the DVD.
Check that the RSE video
screen is in the auxiliary
source mode.
Check the auxiliary input
connections at both
devices.
Check for obstructions, low
batteries, reception range,
and interference from
cellular telephone towers or
by using your cellular
telephone in the vehicle.
Check that the headphones
are on correctly using the
L (left) and R (right) on the
headphones.