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IF YOU ARE EXPERIENCING DIFFICULTY AFTER FOLLOWING THIS GUIDE, PLEASE CONTACT OUR
CUSTOMER SERVICE TOLL FREE - PHONE 1-800-396-3838 OR FAX 1-615-441-2941.
WHAT HAPPENS
. Burners will not
1
light.
2. Flame burns out on
"Low"
3. Burners are not hot
enough
4. Flame smokey
yellow.
5. Console Fire (Flame
coming up venturi
around console
/control knobs).
6. Grease dripping
from base
7. Regulator Humming.
8. Burner lights with
match, not with
ignitor.
9. Too much heat.
10. Excessive flare-up.
11. Incomplete burner
flame
12. Propane tank will
not fill.
TROUBLESHOOTING GUIDE
WHAT TO LOOK FOR
Out of propane? Is venturi properly seated over orifice? Inspect
both venturis and burner holes for obstructions. Check ignition
spark. Is cylinder valve turned on? Regulator assembly not fully
tightened to cylinder valve? If you have electronic ignitor, is the
battery good?
Has grill been sufficiently preheated before turning to "Low", is
venturi properly seated over orifice? Inspect both venturis and
burner holes for obstructions.
Your grill is equipped with a flow limiting device intended to
reduce the flow of gas in the event of a leak. This device can
also be activated if you do not follow the correct lighting
procedure. Follow proper lighting sequence (see page 6) or
correct leak in system (see page 4) as instructed. Inspect
venturi, orifice, burner holes and heat control valves for
obstructions and alignment. Make sure burners and heat
distribution system (heat distribution plates, lava rock,
briquettes or tiles) is clean.
Check to see if burners and venturis are clean (See page 5
"Spiders"). Check for proper air shutter opening in venturis.(Side
Burner Only)
Immediately shut off gas supply at tank valve. Allow grill to cool.
Remove burners and check venturis and orifices for
obstructions.
Has grease cup clip and grease can been installed? Check to
ensure bolts are tight, washers are in place. BBQ is level.
This is not a defect or hazard. The noise is internal and caused
by cold propane passing through a restricted passage.(Usually
with a full tank in hot weather. This will subside after a short
period of operation)
Broken push button or wire. Broken porcelain on ignitor
electrode - check for spark. Obstructions in venturi. If you have
electronic ignitor, is the battery good?
Excessive grease build-up ("Grease fire"). Damaged or missing
orifice. Faulty regulator. Restricted heat flow through grill.
Clogged grease drain. Overload of fatty meat. Close lid.
Plugged, leaking or rusted burner.
If during filling, the overfill protection device (O.P.D.) trips prior
to tank being full, invert tank briefly to reset O.P.D.
19
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