Frequently Asked Questions - GoPro Hero4 Black User Manual

/ Frequently Asked Questions

MY GOPRO WON'T POWER ON
Make sure your GoPro is charged. To charge your camera, use the
included USB cable and a computer. You can also use the GoPro Wall
or Auto Charger.
MY GOPRO WON'T RESPOND WHEN I PRESS A BUTTON
Press and hold the Power/Mode button [
your camera. This reset saves all of your content and settings, and
powers off your camera.
MY PLAYBACK IS CHOPPY
Choppy playback is typically not a problem with the file. If your footage
skips, one of these situations is likely the cause:
• Using an incompatible video player. Not all video players support
the H.264 codec. For best results, use the latest GoPro software,
available for free at gopro.com/getstarted.
• The computer does not meet the minimum requirements for HD
playback. The higher the resolution and frame rate of your video,
the harder the computer has to work to play it back. Make sure
that your computer meets the minimum requirements listed in
Playback Mode.
• Playing a high bitrate HD video file over a low bandwidth USB
connection. Transfer the file to the computer to play back.
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] for 8 seconds to reset
/ Frequently Asked Questions
If your computer does not meet the minimum requirements, record
at 720p30 with Protune off, and make sure that all other programs on
your computer are closed.
I FORGOT MY CAMERA'S NAME OR PASSWORD
With the camera powered on, press and hold the Settings/Tag button
[ ]. Two seconds later, press and release the Power/Mode button
[ ]. Release the Settings/Tag button [
menu, select Reset. The camera name is reset, and the password is
reset to goprohero.
I WANT TO RESET MY GOPRO SETTINGS TO THE DEFAULTS
In Setup mode, select Camera Reset. This option does not reset the
Date/Time or your camera's username and wireless password.
I POWERED OFF MY GOPRO, BUT THE BLUE LIGHTS ARE
STILL BLINKING
The blue lights indicate that Wireless is on. With your camera powered
off, press and hold the Settings/Tag button [
turn off Wireless.
For more answers to commonly asked questions, see
gopro.com/support.
]. From the Wi-Fi reset
] for four seconds to
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