Grandstream Networks GVR3550 User Manual
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Grandstream Networks GVR3550 User Manual

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Grandstream Networks, Inc.
GVR3550 Network Video Recorder

User Manual

GVR3550 User Manual
www.grandstream.com
Firmware Version 1.0.0.65
http://esupport.grandstream.com

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Summary of Contents for Grandstream Networks GVR3550

  • Page 1: User Manual

    Grandstream Networks, Inc. GVR3550 Network Video Recorder User Manual GVR3550 User Manual www.grandstream.com Firmware Version 1.0.0.65 http://esupport.grandstream.com...

  • Page 2: Table Of Contents

    RF EXPOSURE INFORMATION (SAR) ....................10 WARRANTY ............................11 INSTALL GVR3550 ............................ 12 EQUIPMENT PACKAGE CONTENTS ....................12 CONNECTING THE GVR3550 ........................ 13 INSTALLING HDD ........................... 13 SYSTEM CONNECTION ......................... 15 NETWOKR CONNECTION ........................16 EXTERNAL USB DEVICE ........................16 PLUG IN USB MOUSE/KEYBOARD .......................
  • Page 3 PLAYBACK ............................105 SETTINGS ............................. 106 BASIC SYSTEM SETTINGS ......................... 106 DEBUG LOG ............................107 STATUS - QR CODE ..........................108 FIRMWARE UPDATE ..........................109 Grandstream Networks, Inc. GVR3550 User Manual Page 3 of 120 Firmware Version 1.0.0.65 Last Updated: 10/2014...
  • Page 4 MANUAL UPGRADE ..........................113 FACTORY RESET ............................ 114 RESET VIA LOCAL GUI ........................114 RESET VIA WEB PAGE ........................114 RESET VIA BUTTON ..........................115 EXPERIENCING GVR3550 ........................116 APPENDIX ..............................117 RECORD TIME CALCULATION ......................120 Grandstream Networks, Inc. GVR3550 User Manual Page 4 of 120 Firmware Version 1.0.0.65...
  • Page 5 ABLE OF IGURES 1: GVR3550 HDD I ........................14 IGURE NSTALLATION 2: GVR3550 S ....................15 IGURE YSTEM ONNECTION IAGRAM 3: GVR3550 “S ”  “N ” P ..................16 IGURE TATUS ETWORK 4: GVR3550 S ........................ 17 IGURE YSTEM ETTING –...
  • Page 6 OCAL ONTROL PPLY AMERA – HDD M 58: GVR3550 S ............... 76 IGURE YSTEM ETTINGS ANAGEMENT – A 59: GVR3550 HDD M ................77 IGURE ANAGEMENT OLUME – E 60: GVR3550 HDD M ..............77 IGURE ANAGEMENT OLUME ROPERTY – U 61: GVR3550 S .................
  • Page 7 MAIL EMPLATE ARAMETER XPLANATION 27: GVR3550 E : ............... 78 ABLE OLUME ROPERTY ARAMETER XPLANATION 28: GVR3550 HDD RAID P : ..................78 ABLE ARAMETER XPLANATION 29: GVR3550 HDD M : ..............78 ABLE ANAGEMENT ARAMETER XPLANATION 30: GVR3550 U : ..................

  • Page 8: Welcome

    Integrating the leading performance and function in the NVR field, the GVR3550 also features express installation, easy deployment and incomparable reliability. This user manual is designed to help customers to understand how to configure and manage the GVR3550 with detailed instruction including advanced settings and operating, such as alarm settings and record settings.

  • Page 9: Safety Compliances

    SAFETY COMPLIANCES These instructions are intended to assist users to safely operate the GVR3550, avoid dangerous situations or damage the device. Warning： May cause serious injury or death if any Caution： Equipment may be damged if any of the of the warnings below are neglected.

  • Page 10: Fcc Caution

    Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Hereby, Grandstream declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

  • Page 11: Warranty

    User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adaptor with the GVR3550 as it may cause damage to the products and void the manufacturer warranty.

  • Page 12: Install Gvr3550

    INSTALL GVR3550 EQUIPMENT PACKAGE CONTENTS The GVR3550 package contains: Table 1: GXV3550 Package List: Number Name Number Main Case 12V Power Adapter and Power Cord Ethernet Cable Remote Control (No Battery) SATA HDD Power Cable SATA HDD Signal Cable Mount Brackets...

  • Page 13: Connecting The Gvr3550

    Optional Audio Device (Audio input/output device: mono, microphone or pickups, etc.)  Optional Alarm Device (Alarm input/output device: smoke detector, infrared detector, siren, etc.) The GVR3550 contains no HDD with packaging, users need to check the device and install HDD the first time using it. INSTALLING HDD We suggest to use the recommended HDD by Grandstream (7200 RPM HDD and higher), the dedicated PC HDD is not recommended.

  • Page 14: Figure 1: Gvr3550 Hdd I

    Figure 1: GVR3550 HDD Installation Grandstream Networks, Inc. GVR3550 User Manual Page 14 of 120 Firmware Version 1.0.0.65 Last Updated: 10/2014...

  • Page 15: System Connection

    4. Power up those optional devices before connecting power cable and power up the GVR3550. 5. Power up GVR3550, the power indicator will solid green; The HDD indicator will blink when it works; The fn indicator will solid green if user presses function button.

  • Page 16: Netwokr Connection

    Users could login the Web page with the administrator account after plugging in the network cable to the GVR3550, go to Main Menu ->Status-> Network Status to check the network status including IP address and network send/receive rate as shown in Figure 3. For details, please refer to the chapter Network Info.

  • Page 17: Plug In Usb Mouse/Keyboard

    PLUG IN USB MOUSE/KEYBOARD Users could check whether the mouse and keyboard installation is successful after plugging in them. The mouse or keyboard might be not compatible with the GVR3550 if cannot be detected, please replace the mouse or keyboard and try again.

  • Page 18: Input Method

    GVR3550, please replace the mouse. INPUT METHOD The GVR3550 supports English and Chinese input methods; the input interface is as shown below. Figure 5: GVR3550 Soft Keyboard – English Input Method Figure 6: GVR3550 Soft Keyboard – Chinese Input Method Grandstream Networks, Inc.

  • Page 19: Plug In Usb Storage Device

    Figure 7: GVR3550 Soft Keyboard – Symbol and Number Figure 8: GVR3550 Soft Keyboard – Numeric Keyboard Table 3: GXV3550 Soft Keyboard Explanation: Input lowercase Switch Caps Lock Sequin Switch to Numbers & Symbols Switch to alphabet Space Switch to Chinese input method...

  • Page 20: Installing Esata

    CONNECT HDMI MONITOR Connect one end of the HDMI cable to the port on the rear panel of the GVR3550, and the other end to the corresponding port of the HDMI monitor. Once powered up, one preview screen of the GVR3550 appears on the HDMI monitor.

  • Page 21: Connect Alarm Device

    3. Enter the GVR3550 main menu, set corresponding settings to alarm input/output on the Alarm Settings page. Alarm serial number 1 corresponds to the first alarm input on the GVR3550 I / 0 port, the following numbers keep to the same matching sequence. Set normally-opened alarm and normally- closed alarm according to the corresponding high /low electrical when alarm.

  • Page 22: Product Overview

    Network Protocol (client and server), NTP (client and server), SSH, PPPoE, LLDP (pending), 802.1X, ONVIF 2.2 IP Camera Supports all Grandstream GXV36xx series IPC or some ONVIF compatible IPCsl Security Protocol Supports HTTPS, 802.1x, SSH Grandstream Networks, Inc. GVR3550 User Manual Page 22 of 120 Firmware Version 1.0.0.65...

  • Page 23: Table 5: Gxv3550 Hardware

    CE: EN 55022, EN 55024, EN 61000-3-2, EN 61000-3-3, EN 60950 RCM: AS/NZS CISPR22, AS/NZS CISPR24, AS/NZS 60950 Comply with R & TTE, RoHS & WEEE Grandstream Networks, Inc. GVR3550 User Manual Page 23 of 120 Firmware Version 1.0.0.65 Last Updated: 10/2014...

  • Page 24: Gvr3550 Front Panel

    GVR3550 FRONT PANEL Figure 10: GVR3550 Front Panel Table 6: GXV3550 Front Panel Explanation: Icon Name Explanation Power Power indicator will solid Green when GVR powers up. indicator When the network is abnormal or the GVR has no access to the Network network, the indicator does not flicker when alarm;...
  • Page 25 Switch to the default button. Confirm  Enter menu. Button  Switch between check box and ON/OFF button.  Pause/Resume auto patrol in the auto patrol preview mode. Grandstream Networks, Inc. GVR3550 User Manual Page 25 of 120 Firmware Version 1.0.0.65 Last Updated: 10/2014...

  • Page 26: Gvr3550 Back Panel

    GVR3550 BACK PANEL Figure 11: GVR3550 Back Panel Table 7: GXV3550 Back Panel Explanation: Icon Name Explanation Power Input Power interface, input 12V DC. To reboot device or reset factory. Reset Button  Long press for more than 10 seconds: factory reset.

  • Page 27: Ir Remote Control

    1～2: alarm device. Alarm Grounding Public alarm input grounding interface Grounding Grounding For heat dissipation IR REMOTE CONTROL Figure 12: IR Remote Control Grandstream Networks, Inc. GVR3550 User Manual Page 27 of 120 Firmware Version 1.0.0.65 Last Updated: 10/2014...

  • Page 28: Table 8: Gxv3550 Remotec

    (Close the Cancel Button top-level page or controls). F1, F2, F3 and F4 Function buttons. Function Buttons 1-4 Grandstream Networks, Inc. GVR3550 User Manual Page 28 of 120 Firmware Version 1.0.0.65 Last Updated: 10/2014...
  • Page 29 The correct way to use IR remote control: Batteries must be installed before use. Please aim the remote control at the IR receiver on the GVR3550 then make operations. If the GVR3550 receives the control’s command, you can use the control to manipulate the GVR3550. If failed, please check whether the following reasons are the causes: ...

  • Page 30: Local Operations

    Password change recommended after initial login. After logging in the GVR3550 local page, users could click right mouse and then select any item in a pop- up menu to bring up the GVR3550 login page.

  • Page 31: Local View

    Figure 13: GVR3550 Local Login Page LOCAL VIEW The GVR3550 would directly enter live view screen after boots up, users could check the preview screen without login but unable to make any operations. Only after logged in users could make basic view operations and other setups.

  • Page 32: View Status

    Figure 14: GVR3550 Live View Page – Right Click Menu VIEW STATUS Preview camera status: The camera has not been added, camera preview, connecting the camera, camera connection failed. Grandstream Networks, Inc. GVR3550 User Manual Page 32 of 120 Firmware Version 1.0.0.65...

  • Page 33: Table 9: Gvr3550 Previews

    Table 9: GVR3550 Preview Status Explanation: Icon Name Explanation Motion Detection Alarm when detecting dynamic motion. Alarm Camera Lens Alarm in the corresponding camera when the remote camera is Occlusion Alarm obscured. Missing Object Alarm in the corresponding camera according to the alarm settings if...

  • Page 34: Basic View Operation

    Table 10: GVR3550 System Abnormal Alarm Screen Explanation: Icon Name Explanation Disconnection Alarm when the network is disconnected. Alarm HDD Empty Alarm when no HDD detected. Alarm HDD Error Alarm Alarm when HDD is abnormal. HDD Full Alarm Alarm when HDD is full.
  • Page 35  If one camera has enabled intercom or unmute, unmute another camera will close intercom/unmute the previous camera automatically. Grandstream Networks, Inc. GVR3550 User Manual Page 35 of 120 Firmware Version 1.0.0.65 Last Updated: 10/2014...

  • Page 36: Image Config

    Users could adjust brightness, contrast, saturation and hue by clicking the corresponding Plus/Minus icon or click button to access editing mode. Figure 16: GVR3550 Image Config Page PTZ CONTROL Click the PTZ control button to bring up the PTZ control interface, as shown in Figure 17 below.

  • Page 37: Table 12: Gvr3550 Ptz Control

    NOTE:  The GVR3550 only supports PTZ control with ONVIF Protocol, the IP camera should be properly connected and the PTZ device should be configured. Please make sure theRS-485 cable between the PTZ decoder and the IP camera is connected correctly.

  • Page 38: Preset

    When set PTZ to preset, users could add/delete/edit preset on the control panel below. The procedures are shown in Figure 18. Figure 18: GVR3550 PTZ Control Page – Preset 1. Adjust the remote camera position via the PTZ steering control.

  • Page 39: Patrol

    When set PTZ to patrol, users could edit and use patrol path on the control panel. The factory default setting is 4 empty patrol paths. See Figure 19. Figure 19: GVR3550 PTZ Control Page – Patrol 1. Set PTZ to patrol.

  • Page 40: Pattern

    When set PTZ to pattern, users could edit and use pattern on the control panel. The factory default setting is 3 empty patterns. See Figure 20. Figure 20: GVR3550 PTZ Control Page – Pattern 1. Set PTZ control to pattern 2.

  • Page 41: Right-Click

    When inserted USB storage device to export data, users could see the "Unload" option in the right-click menu. Put the cursor on "Unload" and select "Unload USB" to unplug it once the data export is completed. Figure 21: GVR3550 Right Click Mouse Menu Table 13: GVR3550 Right Click Mouse Menu Parameter Explanation: Name Explanation...

  • Page 42: Shortcut Button

    Click on the shortcut button in the lower left corner of the preview screen to bring up the shortcuts options as shown in Figure 22. Users can enter the playback page or the main menu, login /logout or reboot the unit. Figure 22: GVR3550 View Page Shortcut Button Menu Grandstream Networks, Inc. GVR3550 User Manual Page 42 of 120 Firmware Version 1.0.0.65...

  • Page 43: Local Playback

    Click right mouse and select Record Playback to enter the playback page, as shown in Figure 23 below. Users could make operations to record like Search, Playback, Tagging, Start Clipping, etc. Figure 23: GVR3550 Record Playback Page SEARCH RECORD Users could search record by time and by tag.

  • Page 44: Table 14: Gvr3550 Recording

    Figure 24: GVR3550 Record Playback – Record Status Toolbar Page There are color descriptions about the record status on the bottom. As Figure 24 shows, the priority of color display is from left to right, from highest to lowest. (Except for "Select All").Select "by Time" and click the check boxes of different colors to set whether to display the corresponding record .

  • Page 45: Search By Tag

    Select "by Tag" and input the keyword in the search query box, click "Search" to bring up the page as shown in Figure 25 Click to playback. Figure 25: GVR3550 Record Playback – Record Status Toolbar Page Click "Tag Management" button to access the Tag Management page as shown in Figure 26, users could edit or delete tag(s).

  • Page 46: Record Playback

    RECORD PLAYBACK GVR3550 support synchronous 4 channels playback, users can specify the camera and playback date, or make operations like Rewind, Single Frame Rewind/ Forward, Full Screen/Cancel Full Screen, Capture, Lock Record, Tagging, lock Record, etc. The playback toolbar is shown in Figure 27.

  • Page 47: Figure 28: Gvr3550 Saves

    Click the button to bring up the record save path Setting page as Download Clippings shown in Figure 31 below. Click on the "Save" button to download record after setting the path. Figure 28: GVR3550 Save Snapshot Failed Prompt Figure 29: GVR3550 Tagging Management Grandstream Networks, Inc. GVR3550 User Manual Page 47 of 120 Firmware Version 1.0.0.65...

  • Page 48: Figure 30: Gvr3550 Locked

    Figure 30: GVR3550 Locked Recording Management Page Figure 31: GVR3550 Recording Save Path Setting Page NOTE:  The configured default path would be invalid if the external storage device is changed, the corresponding failure prompt would pop up if users click the "Capture" or "Download" button.

  • Page 49: Main Menu

    MAIN MENU Right click the mouse to enter the GVR3550 main menu page, see Figure 32. Figure 32: GVR3550 Main Menu Page The configuration items are varied according to different user permissions. Administrator users can make operations like System Settings, Maintenance.

  • Page 50: Camera Management

    Click on “Search Camera" to search out all available cameras within the same LAN as shown in Figure 33 below. Figure 33: GVR3550 Camera Management Setting Page Tick the camera and click on "Add" button to add it to the camera list.

  • Page 51: Figure 34: Gvr3550 Manual

    Parameter Explanation Camera Set the camera No., existing camera number cannot be changed. Protocol Supports the Grandstream series cameras and cameras compatible with ONVIF protocol Protocol (IP) Set the protocol to TCP or UDP IP Address Set the IP address of the remote IP Camera...

  • Page 52: Record Mode Config

    RECORD MODE CONFIG Record Mode Configuration page is as shown in Figure 35 below, users could click one camera to set Close Record, All Day Record and Schedule Record. Figure 35: GVR3550 Record Mode Config Page  All day record Status: Enable all cameras to record.

  • Page 53: Camera Event Settings

    Figure 36: GVR3550 Record Mode Setting Page CAMERA EVENT SETTINGS Camera event settings page is as shown in Figure 37 below, users could set different Alarm type to each camera. Figure 37: GVR3550 Camera Event Setting Page Grandstream Networks, Inc.

  • Page 54: Table 17: Gvr3550 Camerae

    Beeping Click to beeping when alarm triggered HDMI Alarm Click to send alarm to GVR3550 connected HDMI display device Email Notification Click to send email to configured email. Email Configuration: Main Menu  Settings  System Settings  Email Settings...

  • Page 55: Encoding Config

    There are two streams. One is primary stream that is used for Play Black, another is secondary stream which is used for Live View. Figure 38: GVR3550 Encoding Config Page Table 19: GVR3550 Encoding Config parameter Explanation: Parameter Explanation Select a camera to configure codec configuration. It will display the camera’s IP and Camera Selection model after selecting each camera.
  • Page 56 Frame Rate（fps） Set frame rate. The range is from 1~30fps。 i - frame interval Set the video i-frame interval. The range is from 1~100s. Grandstream Networks, Inc. GVR3550 User Manual Page 56 of 120 Firmware Version 1.0.0.65 Last Updated: 10/2014...

  • Page 57: Schedule Config

    SCHEDULE CONFIG Figure 39: GVR3550 Add New Schedule Page Schedule on the weekly basis: at least set one period and users could set up to 16 periods. See Figure 39. Grandstream Networks, Inc. GVR3550 User Manual Page 57 of 120 Firmware Version 1.0.0.65...

  • Page 58: Figure 40: Gvr3550 Schedule

    Figure 40: GVR3550 Schedule Config - Add New Schedule - Page Grandstream Networks, Inc. GVR3550 User Manual Page 58 of 120 Firmware Version 1.0.0.65 Last Updated: 10/2014...

  • Page 59: Figure 41: Gvr3550 Schedule

    Users could edit, modify, delete schedule in the schedule list. Click to view the schedule details as shown in Figure 41. Figure 41: GVR3550 Schedule Details Page Click to bring up the schedule editing page Grandstream Networks, Inc. GVR3550 User Manual Page 59 of 120 Firmware Version 1.0.0.65...

  • Page 60: Holiday Config

    HOLIDAY CONFIG Users could add new holiday, manage schedule record, and alarm event of each camera. Users could add up to 16 holidays. See Figure 42 below. Figure 42: GVR3550 Holiday Config Page Grandstream Networks, Inc. GVR3550 User Manual Page 60 of 120 Firmware Version 1.0.0.65...

  • Page 61: Figure 43: Gvr3550 Add New

    Click "New Holiday" to bring up the page as shown in Figure 43 below. Users could custom holiday name. Figure 43: GVR3550 Add New Holiday Page Set holiday starting time and end time. Users could add up to 32 periods. See Figure 44 below: Figure 44: GVR3550 Add New Holiday Editing Page Grandstream Networks, Inc. GVR3550 User Manual Page 61 of 120 Firmware Version 1.0.0.65...

  • Page 62: Alarm Config

    ALARM CONFIG The GVR3550 supports up to 16 channels alarm input and 2 channels alarm output. Please refer to the chapter Connect Alarm Device to connect the output and input devices. (IO) ALARM CONFIG Users could set different alarm type to each corresponding camera, see Figure 46.

  • Page 63: Figure 46: Gvr3550 I/O Alarm

    Figure 46: GVR3550 I/O Alarm Config Page Table 20: GVR3550 IO Alarm Config Parameter Explanation: Parameter Explanation Input Port Select the input port No. Click to select the port No. of alarm input. Event Type Select the event type like Input Alarm.

  • Page 64: Figure 47: Gvr3550 I/O Alarm

    Figure 47: GVR3550 I/O Alarm Config – Add New Schedule - Page Users could set various alarm actions according to different alarm input such as Screen Prompt, Beeper, HDMI Alarm, Send Email, or Copy Alarm to Other Camera. The Parameters settings are the same in chapter Camera Event Settings.

  • Page 65: Abnormal Alarm Config

    Abnormal Alarm Config includes Disconnection Alarm, HDD Empty Alarm, HDD Full Alarm, HDD Error Alarm and IP Conflict Alarm. See Figure 48 below. Users can set the alarm actions after selecting the corresponding alarms. Figure 48: GVR3550 Abnormal Alarm Config Page Table 21: GVR3550 Abnormal Alarm Parameter Explanation: Parameter...

  • Page 66: Network Settings

    Basic Settings page is shown in Figure 49 below, users can choose to obtain IPv4 address automatically or manual set static IP address or use PPPoE. The GVR3550 is available only when network setup is correct. Figure 49: GVR3550 Network Settings – Basic Setting Page Grandstream Networks, Inc.

  • Page 67: Table 22: Gvr3550 Basicn

    Table 22: GVR3550 Basic Network Parameter Explanation: Parameter Explanation DHCP Obtain IPV4 address from the DHCP server automatically Static IP Set static network parameters IP Address Manual enter the IPV4 address Subnet Mask Manual enter the IPV4 subnet mask Gateway...

  • Page 68: Advanced Settings

    ADVANCED SETTINGS Advanced Settings page is shown in Figure 50. Users can set DDNS, UPnP and DHCP. Figure 50: GVR3550 Network Settings – Advanced Settings Page ENABLE DDNS Enable DDNS to access the GVR via the domain name if already enabled PPPoE connection to the internet, with this way can effectively solve the problem brought by access GVR with dynamic IP.

  • Page 69: Enable Dhcp

    " " the parameters have taken effect. ENABLE DHCP GVR3550 could allocate dynamic IP address to other devices within the same LAN. Follow the procedures below to set: 1. Tick "Enable DHCP Server"; 2. Input the assignable IP address. 3. Input Lease Time;...

  • Page 70: System Settings

    BASIC SETTINGS Basic Settings page is shown in Figure 52 below, users could set Recording File Size, Live View Performance, language, Time Zone, etc. Figure 52: GVR3550 System Settings Page – Basic Settings Page Grandstream Networks, Inc. GVR3550 User Manual Page 70 of 120 Firmware Version 1.0.0.65...

  • Page 71: Table 23: Gvr3550 Basics

    Table 23: GVR3550 Basic System Setting Parameter Explanation: Parameter Explanation Language Set the language to English or Chinese Set the logout time when timeout. If logout, users need to login again to make Logout when idle(Min) operations except preview. Enable Pre-record(s) Set pre-record mode.

  • Page 72: Date&Time

    DATE&TIME Users could set system time. See Figure 53 below. Figure 53: GVR3550 System Settings Page – Date & Time Table 24: GVR3550 Basic System Setting – Date & Time Parameter Explanation: Parameter Explanation Users could manual set the time, obtain time from the NTP server automatically...

  • Page 73: Display Settings

    Users could set output mode and adjust output value like Brightness, Contrast, Saturation, Hue of the connected display device. See picture 54 below. Figure 54: GVR3550 System Settings Page – Display Settings Table 25: GVR3550 Basic System Setting – Display Parameter Explanation: Parameter Explanation Output mode Users could select output mode: Auto, VGA, HDMI.

  • Page 74: Email Settings

    1. Set SMTP server address; 2. Input the display name, sender address, username and password; 3. Set receiver address. The GVR3550 could set up to 3 receiver addresses. Users could send mails to different receivers; 4. Set mail send interval. One alarm only sends one email in the interval;...

  • Page 75: Local View Control

    Local View Control is to set camera and the patrol interval, as shown in Figure 56 below. Figure 56: GVR3550 System Settings Page – Local View Control The connected camera name will be displayed on the left list. Click on...

  • Page 76: Hdd Management

    Figure 57: GVR3550 Local View Control – Apply Camera HDD MANAGEMENT HDD Management page is shown in Figure 58 below. Users could view each HDD storage status or format HDD, erase data, configure attribution, etc. Figure 58: GVR3550 System Settings Page – HDD Management Grandstream Networks, Inc.

  • Page 77: Figure 59: Gvr3550 Hdd M

    Once deleted, the volume data will be all erased and could not be restored. Add New Volume page is shown below. Figure 59: GVR3550 HDD Management – Add New Volume Edit Volume Property page is shown below. Figure 60: GVR3550 HDD Management – Edit Volume Property Grandstream Networks, Inc.

  • Page 78: Table 27: Gvr3550 Edit Volume

    Table 27: GVR3550 Edit Volume Property Parameter Explanation: Parameter Explanation Format Volume Users could format the existing volume, please consider carefully before apply. Once formatted, the volume data will be all erased and could not be restored. Erase All Data Users could erase all data of the existing volume, please consider carefully before apply.

  • Page 79: User Management

    USER MANAGEMENT The GVR3550 could add up to 30 users . Users can be operator or normal user as shown in Figure 61 below. Figure 61: GVR3550 System Setting Page – User Management NOTE:  Only administrator user has the authority to access user management.

  • Page 80: Adding A User

    Figure 62 below. Users could input username, password and " " select level: operator and normal user are two optional permissions available. Figure 62: GVR3550 User Management – Add User Click on the Save button to save.

  • Page 81: Figure 64: Gvr3550 Userm

    The normal user only has camera privilege like playback and remote preview. Tick to set. See figure 64. Figure 64: GVR3550 User Management – Edit Normal User Besides camera privilege, the operator user also has configured privilege. Tick to set. See Figure 65.

  • Page 82: Deleting A User

    Normal User.Part of Camera Privilege except Manual Operation. Camera Privilege.Remote Preview, Manual Operation, Playback. Configure Privilege.Camera Management, Schedule, Alarm Config, Alarm Settings, Network Settings, System Settings, etc. Grandstream Networks, Inc. GVR3550 User Manual Page 82 of 120 Firmware Version 1.0.0.65 Last Updated: 10/2014...

  • Page 83: Ntp Server

    NTP SERVER GVR could provide other devices with NTP service. Tick "Enable NTP Server". See Figure 66 below. Figure 66: GVR3550 System Setting Page – NTP Server MAINTENANCE Users could make operations like Upgrade, Import &Export and Troubleshooting. UPGRADE GVR supports upgrade via TFTP / HTTP / HTTPS and Manual Upload.

  • Page 84: Figure 68: Gvr3550 Update

    Figure 68: GVR3550 Update – Manual Update Table 30: GVR3550 Upgrade Parameter Explanation: Parameter Explanation Upgrade Via Firmware upgrade via TFTP / HTTP / HTTPS or Manual Upload. The default settings is " HTTP" Firmware Server IP address or domain name of upgrade, only available when the upgrade mode is...

  • Page 85: Backup

    BACKUP The GVR3550 supports Quick Backup and Search Backup. Users could choose the camera and set the record time for quick backup, and also could set the Record Type, File Type and Record time to search the record file for backup. The backup page is shown in Figure 69 below.

  • Page 86: Quick Backup

    2. Enter the Quick Backup page as shown in Figure 70; refresh the device name to save the backup file. 3. Click on the "Backup" button to enter Backup page as shown in Figure 71 to export all files. Figure 70: GVR3550 Backup Page – Quick Backup Page Figure 71: GVR3550 Backup Page – Quick Backup Progress Grandstream Networks, Inc.

  • Page 87: Search Backup

    USB then insert again. If this try still failed, it might be incompatible with the GVR3550. Please try another USB device instead.  If the file format of USB device is incorrect, format the device then try again. The GVR3550 supports USB device with FAT 32 format. Grandstream Networks, Inc.

  • Page 88: Reset & Reboot

    Data" or "Retain Network Data Only" then click on "Reset" button. Figure 73: GVR3550 Reset & Reboot Page WARNING!  The GVR3550 data will be erased and set to factory default if enable Factory Reset, please take caution to use this function. Grandstream Networks, Inc.

  • Page 89: Import & Export

    The GVR3550 supports import/export configuration file. Users could import the GVR3550 configuration file to external storage device for backup, or import the file to the GVR3550 thus to reduce manual settings procedures. Users could apply backup function if configure the same parameters on multiple devices. The Import/Export page is shown in Figure 74.

  • Page 90: Troubleshooting

    Table 31: GVR3550 Config File Import & ExportParameter Explanation: Parameter Explanation Import Configuration Select the configuration file File: Select to Import Click to bring up the warning page, confirm whether to reboot the GVR for the configuration to take effect...

  • Page 91: Hdd Detection

    HDD DETECTION The GVR3550 provides S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology) Detection and Bad Sector Detection. Users could check HDD running status via HDD detection. S.M.A.R.T detection provides a variety of detections on HDD heads, temperature, material of disk surface, internal circuit, monitoring and forecasting the underlying problems of HDD that may occur in time.

  • Page 92: Figure 77: Gvr3550 Hdd Bad

    Table 33: GVR3550 HDD S.M.A.R.T Detection Parameter Explanation: Parameter Explanation Continue Using HDD Continue to use the HDD if self-test failed in the process of S.M.A.R.T. detection.. when Self-test Failed HDD Number HDD Number 1 - 4 will be allocated in sequence after HDD mounted,...

  • Page 93: System Log

    HDD Status Display Tag HDD status with various colors: Good, Damaged, Shield. SYSTEM LOG Users could view the GVR3550 system running state via System Logs. See Figure 78 below. Figure 78: GVR3550 System Log Page Grandstream Networks, Inc. GVR3550 User Manual Page 93 of 120 Firmware Version 1.0.0.65...

  • Page 94: Table 35: Gvr3550 Sys Logp

    Click to search log that meets search criteria and display it in the log list Export Log GVR3550 supports exporting the searched log and saving it to the external storage device. Select the log file from the drop-down list and save it to the target...

  • Page 95: Status

    Status includes Recording Info, System Info, Network Info, Resource Usage, Alarm Info and HDD Info. RECORDING INFO User could view the connected camera status and the schedule record on GVR. See Figure 79 below. Figure 79: GVR3550 Recording Info Page Grandstream Networks, Inc. GVR3550 User Manual Page 95 of 120 Firmware Version 1.0.0.65...

  • Page 96: System Info

    SYSTEM INFO Users could view the GVR System info like part number and hardware version as shown in Figure 80 below. Figure 80: GVR3550 HDD System Info Page Grandstream Networks, Inc. GVR3550 User Manual Page 96 of 120 Firmware Version 1.0.0.65...

  • Page 97: Network Info

    NETWORK INFO Users could view network status includes Address Type and IP Address. As shown in Figure 81. Figure 81: GVR3550 HDD Network Info Page Grandstream Networks, Inc. GVR3550 User Manual Page 97 of 120 Firmware Version 1.0.0.65 Last Updated: 10/2014...

  • Page 98: Resource Usage

    Figure 82: GVR3550 HDD Resource Usage Page Table 36: GVR3550 Device Status Parameter Explanation: Parameter Explanation CPU Usage Real-time display the CPU usage of the GVR3550. Memory Usage Real-time display the memory usage of the GVR3550. Grandstream Networks, Inc. GVR3550 User Manual Page 98 of 120 Firmware Version 1.0.0.65...

  • Page 99: Alarm Info

    ALARM INFO Users can view the alarm type of configured cameras. As shown in Figure 83 below. Figure 83: GVR3550 Alarm Info Page Grandstream Networks, Inc. GVR3550 User Manual Page 99 of 120 Firmware Version 1.0.0.65 Last Updated: 10/2014...

  • Page 100: Hdd Info

    Users can view HDD No., Attribution Volume, Serial No., Total Space and HDD Status. As shown in Figure 84 below. Figure 84: GVR3550 HDD Info Page LOGOUT The GVR3550 would display preview status after logout, please input username/password to login for authentication when entering the menu again. Grandstream Networks, Inc. GVR3550 User Manual Page 100 of 120 Firmware Version 1.0.0.65...

  • Page 101: Web Management

    WEB MANAGEMENT OVERVIEW The GVR3550 supports accessing and managing GVR on the web page via the remote PC. The Web page provides operations like Record playback &Search, Record Settings, Alarm Settings, System Settings, PTZ Control, most operations are the same as on local GUI.

  • Page 102: Web Page Introduction

    Figure 85: GVR3550 Web Page – Login WEB PAGE INTRODUCTION Users can switch among live View, Playback, Settings, Maintenance and Status, set language or logout. Figure 86: GVR3550 Web Page – System Menu Grandstream Networks, Inc. GVR3550 User Manual Page 102 of 120 Firmware Version 1.0.0.65...

  • Page 103: Live View

    Remote live view page is shown in Figure 87 below. Figure 87: GVR3550 Web Real-time View Page Users can find the added cameras in the camera list on the left side of the page, double click one camera...

  • Page 104: Table 37: Gvr3550 Remotep

    Table 37: GVR3550 Remote Preview Operation Explanation: Icon Name Explanation Closed Record The camera is not recording now Manual The camera is in manual record mode. Record The default path: C:\GVR_Record Capture The external storage devices (USB) need to be connected first.

  • Page 105: Playback

    Please refer to the chapter Local Playback to view remote playback on Web page. It should be noted that the record which could be searched on the Web page is the one stored in the GVR3550 HDD, snapshots and clips could only be saved in PC but not on local GUI. The playback on the Web page is as shown in Figure 88 below.

  • Page 106: Settings

    Settings to view other parameters settings, record &playback clips save path and Instant playback Start time (min) can only be set to the local path in PC. Figure 89: GVR3550 Web Page – System Settings Grandstream Networks, Inc. GVR3550 User Manual Page 106 of 120 Firmware Version 1.0.0.65...

  • Page 107: Debug Log

    Users could set Upgrade, Import &Export, and Troubleshooting on the maintenance page. Figure 90: GVR3550 Web Page – Maintenance Menu Go to Maintenance->Troubleshooting-> Debug Log to set debug parameters. Figure 91: GVR3550 Web Page – Debug Log Grandstream Networks, Inc.

  • Page 108: Status - Qr Code

    SLIC debris abnormal (WARNING and ERROR level) Abnormal memory (ERROR level) STATUS - QR CODE Users could quickly add the GVR directly via scan QR code. Please refer to the Grandstream Website http://www.grandstream.com for more client details. Grandstream Networks, Inc.

  • Page 109: Firmware Update

     Please unpack the compression package before upgrade when manual update. DOWNLOAD CONFIGURATION FILE Besides the Web page, the Grandstream GVR could also be configured with load the configuration file (Binary file or XML file) via TFTP / HTTP/HTTPS. "Configure Server Path" refers to the TFTP/HTTP/HTTP server path that saves the configuration file.

  • Page 110: Configuring Tftp Server

    Figure 93: TFTP Dialog Set the directory to save the loaded file in "Upload/Download "entry under TFTP Configuration tab, as shown in Figure 94 below; Grandstream Networks, Inc. GVR3550 User Manual Page 110 of 120 Firmware Version 1.0.0.65 Last Updated: 10/2014...

  • Page 111: Figure 94: Tftp Serverd

    Click "Yes" to confirm modification; Click "Confirm" to close the configuration dialog. NOTE: The file uploaded to the server directory should be the .bin file after unzip. Grandstream Networks, Inc. GVR3550 User Manual Page 111 of 120 Firmware Version 1.0.0.65 Last Updated: 10/2014...

  • Page 112: Configuring Http Server

     If put the prepared file under the subfolder of the folder "htdocs", the URL format to access the Apache server is: http:// The IP address of the PC that installed with the Apache server/subfolder Name. e.g.: http://192.169.1.51/filename Grandstream Networks, Inc. GVR3550 User Manual Page 112 of 120 Firmware Version 1.0.0.65 Last Updated: 10/2014...

  • Page 113: Upgrade With Tftp Server

    3. Start the TFTP server and go to file menu->Configure->Security and set to "Transmission Only"; 4. Start the TFTP server and set the upgrade type to TFTP on Upgrade Settings page of the GVR3550; 5. Set the firmware server path as the PC IP address, which is the IP address of the TFTP server;...

  • Page 114: Factory Reset

    GVR3550. WARNING! Factory Reset will erase all the GVR3550 configuration information. Please back up all devices or print related info before making the following steps. If users lost all parameters or records, Grandstream will take no responsibility for the damage or loss.

  • Page 115: Reset Via Button

    Figure 98: GVR3550 Factory Reset on Local Web Page RESET VIA BUTTON There is a Reset button on the real panel of the GVR3550 as shown in Figure 2, long press the button for more than 10 seconds to reboot and restore to factory reset.

  • Page 116: Experiencing Gvr3550

    We encourage you to browse our product related documentation, FAQs and User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support.

  • Page 117: Appendix

    System upgrade errors Damaged HDD or HDD cables problem. Front panel error Damaged mainboard 2. The GVR3550 would reboot automatically or crashes frequently in a few minutes after startup Unstable input power or low voltage. No enough power Connection error of HDD power line Bad tracks or damaged HDD line.
  • Page 118 Unstable network IP address confliction MAC address confliction Unstable connection of network card on PC or on the GVR3550 12. USB backup error CPU usage is too high, please stop recording then backup. Data volume exceeds backup capacity would cause backup error...
  • Page 119 Check whether the port No. of remote IPC is correct Check whether the username/password of remote IPC is correct Check whether the internet connection of remote GVR3550 is correct 19. Missing display screen Check the resolution the LCD supports. If the GVR resolution is 1920*1080, the LCD should support 1920*1080 resolution.

  • Page 120: Record Time Calculation

    HDD capacity calculation requires assessing the file size recorded per hour in each camera according to stream. e.g.: The record in one single camera takes up 2 MB/H per hour; use the GVR3550 to record with synchronous 12 cameras. Record Time (hour）=2*4*1024*1024/200（M/H）*12=3495.25（Hour）145.6（Day）...

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