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Frequently Asked Questions
Frequently Asked Questions
Why do I see a moving
DISH Network logo on my
TV screen?
Press "SELECT"
to Continue
Why do I have a snowy
picture (or a blue or black
screen) on TV2?
Why does my TV2 display a
moving DISH Network
logo that says "Shared view
is currently disabled"?
Shared view is
currently disabled.
Why doesn't my PIP button
POWER
TV
VCR
SAT
AUX
TV/VIDEO
TV
PAGE
MENU
VOLUME
MUTE
GUIDE
work?
E
O
SELECT
RECALL
CANCEL
INFO
VIEW TV
DVR
SKIP
SKIP
FWD
BACK
BACK
PAUSE
FWD
STOP
PLAY
R
RECORD
PIP
P
abc
def
O
ghi
jkl
mno
pqrs
tuv
wxyz
search
2
UHF
PRO
Why doesn't my remote
POWER
TV
VCR
SAT
AUX
TV/VIDEO
PAGE
TV
control work?
MENU
VOLUME
MUTE
GUIDE
E
SELECT
O
RECALL
CANCEL
INFO
VIEW TV
DVR
SKIP
SKIP
BACK
FWD
BACK
FWD
PAUSE
STOP
PLAY
R
RECORD
PIP
P
abc
def
O
ghi
jkl
mno
pqrs
tuv
wxyz
search
2
UHF
PRO
Why does my receiver
POWER
TV
VCR
SAT
AUX
TV/VIDEO
TV
PAGE
MENU
VOLUME
MUTE
GUIDE
change channels and
E
O
SELECT
RECALL
CANCEL
INFO
VIEW TV
DVR
SKIP
SKIP
BACK
FWD
do things on its own?
BACK
PAUSE
FWD
STOP
PLAY
R
RECORD
PIP
P
abc
def
O
ghi
jkl
mno
pqrs
tuv
wxyz
search
2
UHF
PRO
Why does my satellite
signal change from good to
Acquiring
bad?
Satellite Signal
Please Wait
Why does my satellite
receiver have to be
connected to a telephone
line?
PHONE
Why do I lose programs
DVR Events
5:18pm
1
I've recorded on my DVR?
Today
7/30 6:59am
9 KUSA
3:04
News/Business. (2004) Comic/talk-show
host Dennis Miller ('Dennis Miller'): Norah
215 TRAV
Jones performs. (CC) (Stereo)
Sort
Edit
Schedule
Done
Help
History
(HD Models only) Why does
my High Definition picture
seem distorted?
For further details on how to maximize enjoyment of your new DISH
Network satellite receiver, see the DISH Player-DVR User's Guide.
To learn more about the great benefits of DISH Network, tune to DISH Network
FYI Channel 101 or visit www.dishnetwork.com.
Your receiver went into standby mode or has
been turned off. Press the SELECT button on
your remote control to bring back programming.
Check to make sure your TV (and if connected,
your VCR) is tuned to the correct channel.
Unless changed, factory default for TV2 is
channel 60. Refer to the "Watching Your
Satellite Programs" section in this guide for
correct channel setup or use the Recover button.
Your satellite receiver is in "Single Mode" and
"Shared View" is disabled. If you want to watch
what TV1 is watching, simply enable the Shared
View option. If you want to watch a program on
TV2 that is different than what is being viewed
on TV1, press the MODE button on the front of
the satellite receiver to put it in Dual Mode. See
your User's Guide for Shared View options.
You can only view Picture-In-Picture when in
Single Mode. Press the MODE button on the
front of your receiver so that the Single Mode
light is on, then use the blue PICTURE-IN-
PICTURE buttons as desired.
Try pressing the SAT Mode button.
Check to make sure you are using the correct
remote (TV1 or TV2) for the desired location.
Your remote control batteries may need to be
replaced.
Check the remote address (see User's Guide).
You may have a neighbor that also has a UHF
remote and their remote may be controlling your
receiver. This is easily corrected by changing
your remote control address. See your User's
Guide for instructions.
Check to see if there are any obstructions in
front of your satellite dish. Sometimes new tree
or plant growth can obstruct the signal between
the satellite and the dish. If you are experiencing
frequent signal interruptions, please contact
DISH Network.
Keeping your phone line connected enables you
to take advantage of interactive TV services,
Customer Support Application, or Caller ID
applications. It will also allow you to use your
remote control to order Pay-Per-View events or
movies. And, you will not be charged the $4.99
Additional Outlet/Programming Access Fee.
If your DVR hard drive has reached its maximum
capacity, new recordings will replace the oldest
unprotected programs. To avoid losing a
desired DVR recorded event, make sure to
protect it when you set up the recording or when
you select it from the DVR Events list.
You may need to adjust the format of the picture
to match the program you are viewing. Press the
Format (*) button on your remote to cycle
through the available picture formats.
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