Using Mute; Switching Between Multiple Calls - Cisco 7960G Phone Manual

Tips
• Engaging the Hold feature typically generates music or a beeping tone.
• If you receive an alert for an incoming call and a reverting call at the same time, by default your
phone will shift the focus of the phone screen to display the incoming call. Your phone
administrator can change this focus priority setting.
• If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on
the other phones that share the line.
• The duration between Hold Reversion alerts is determined by your phone administrator.

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute
in conjunction with the handset, speakerphone, or a headset.
If you want to...
Toggle Mute on
Toggle Mute off

Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call that you want to switch to is
not automatically highlighted on the phone screen, scroll to it.
If you want to...
Switch between
connected calls on one
line
Switch between
connected calls on
different lines
Switch from a
connected call to
answer a ringing call
Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)
Then...
Press .
Press .
Then...
1. Make sure the call that you want to switch to is highlighted.
2. Press Resume.
Any active call is placed on hold and the selected call is resumed.
Press for the line that you are switching to.
If a single call is holding on the line, the call automatically resumes. If
multiple calls are holding, highlight the appropriate call and press Resume.
Press Answer, or if the call is ringing on a different line, press
Any active call is placed on hold and the selected call is resumed.
Basic Call Handling
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