Before You Call - Kenmore INDUCTION COOKTOP Use & Care Manual

General Care & Cleaning
Do not use the following on the ceramic cooktop
• Do not use abrasive cleaners and scouring pads, such as metal and some nylon
pads. They may scratch the cooktop, making it more difficult to clean.
• Do not use harsh cleaners, such as chlorine bleach, ammonia or oven
cleaners, as they may etch or discolor the cooktop.
• Do not use dirty sponges, cloths or paper towels, as they can leave soil or lint
on the cooktop which can burn and cause discoloration.
Special Caution for Aluminum Foil and Aluminum Cooking Utensils
1) Aluminum foil
Use of aluminum foil will damage the cooktop. Do not use under any circum-
stances.
2) Aluminum utensils
The melting point of aluminum being much lower than that of other metals, care
must be taken when aluminum pots or pans are used. Pans that boil dry may
permanently damage cooktop by breaking, fusing to, or marking it.
Care and Cleaning of Stainless Steel
Some models are equipped with stainless steel exterior parts. Special care and cleaning
are required for maintaining the appearance of stainless parts. Please refer to the table
provided at the beginning of the General Care & Cleaning section.
IMPORTANT CLEANING NOTE:
Liquid, cleaning towel or objects on the control area of the cooktop could cause the
cooktop to display an error code or momentarily disable touch control operation.

Before You Call

• Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that
are not the result of defective workmanship or materials in this appliance.
OCCURRENCE
Entire cooktop does not
operate
Cooktop turns OFF while
cooking
Cooking Zone does not
heat food
(Stainless Steel models only)
POSSIBLE CAUSE/SOLUTION
1. Cooktop controls are locked. Set the cooktop controls to unlock the Cooktop (See p.
11 for further instructions). 2. Make sure household electrical circuit breaker is ON and
that power is properly supplied to the Cooktop. 3. Service wiring is not complete. Call 1-
800-4-MY-HOME® for installation assistance (See back cover). 4. Electrical power outage.
Check house lights to be sure. Call your local electric company for service.
1. The automatic shut-off feature will turn all of the Cooking Zones and the entire Cooktop
OFF after any Cooking Zone has been in continuous use for 18 hours. 2. Cooktop internal
heat sensor has detected high temperatures inside the appliance. Be sure the appliance
vent holes are not blocked. Refer to the Installation Instructions supplied with the
cooktop for more detailed cooktop installation information. 3. Fluids spilled or object
lying on controls area of cooktop. Clean spills or remove object. Repower cooktop.
1. No cookware was placed on the Cooking Zone or cookware material type incorrect for
Induction Cooking (See Figs. 18 & 20). 2. Cookware bottom not large enough for Cooking
Zone (See Fig. 19). 3. Cookware is warped or in poor condition (See Figs. 20 & 21).
Cookware is not centered on Cooking Zone (See Fig. 20). 4. Cookware resting on cooktop
trim or does not rest completely on cooktop surface (See Figs. 19 & 20). 5. No power to
the appliance. Check steps under "Entire cooktop does not operate" in this checklist.
6. Incorrect Cooking Zone control setting. Make sure the correct control is ON for the
Cooking Zone being used.
(See Fig. 26):
14
Fig. 26
DO NOT use
a cooktop cleaner on a hot
cooktop. The fumes can be
hazardous to your health, and
can chemically damage the
ceramic-glass surface. Do not
use commercial oven
cleaners on any part of the
cooktop. Damage to the
finish or parts could result.