Troubleshooting - Steinberg UR22 Operation Manual

Troubleshooting

Power does not turn on.
・ Make sure that the device is
properly connected to the
computer via a USB cable.
Connecting between the computer and the device
via a USB cable supplies power source to the
device.
・ Confirm whether or not a proper
USB cable is used.
If the USB cable is broken or damaged, replace the
USB cable with a new one. Use a USB cable no
longer than 3 meters.
・ Has Yamaha Steinberg USB
Driver been installed properly?
Refer to the Getting started to complete Yamaha
Steinberg USB Driver installation.
No Sound
・ Are the volume controls of the
device set to appropriate levels?
Confirm the levels of the [OUTPUT] knob and
[PHONES] knob.
・ Are the microphones and monitor
speakers connected to the device
properly?
Refer to the section "Connection Examples" (page
10) to confirm the connection.
・ Are the audio driver settings on
DAW software set properly?
Refer to the section "Configuring the Audio Driver
Settings on DAW Software" (page 11) to set it.
・ Is the "ASIO Driver" setting on the
Cubase series program set
properly?
From the Cubase series menu, open the "Devices"
→ "Device Setup..." → "VST Audio System", then
confirm that the "Yamaha Steinberg USB ASIO"
(Windows) or "Steinberg UR22" (Mac) is selected on
the"ASIO Driver."
・ Was the power of the device
turned on before starting the DAW
software?
Before starting the DAW software, connect the
device to a computer and turn on the power of the
device.
・ Is the device connected to a
computer via a USB hub?
Connect it directly without using a USB hub.
・ Has Yamaha Steinberg USB
Driver been installed properly?
Refer to the Getting started to complete Yamaha
Steinberg USB Driver installation.
・ Are any USB devices you are not
using connected to the computer?
Remove them then confirm the sound.
・ Are any other applications
running at the same time?
Quit all applications you are not using then confirm
the sound.
・ Is the UR22 selected in the
control panel for Yamaha
Steinberg USB Driver? (Windows
only)
When connecting two or more devices compatible
with the Yamaha Steinberg USB Driver to the
computer, select UR22 in the Device settings (page
Troubleshooting
Operation Manual
UR22
13