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Alcatel-Lucent OXO816A Operator's User Manual

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Telstra Smart Systems
OXO816A
Operator's User Guide

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Summary of Contents for Alcatel-Lucent OXO816A

  • Page 1 Telstra Smart Systems OXO816A Operator’s User Guide...
  • Page 2 Telstra Smart Systems OXO816A Operator’s User Guide Page left intentionally blank Ed.02 Page 2 of 50 © Copyright 2007 VExpress...
  • Page 3 The operator handset you have been supplied with is the Alcatel-Lucent 4039 digital handset complete with 40 key add-on module for supervision and one-key call facilities. Operator handset for the OXO816A. The handset is powered from the telephone equipment and only works with an Alcatel-Lucent system.
  • Page 4 Telstra Smart Systems OXO816A Operator’s User Guide Page left intentionally blank Ed.02 Page 4 of 50 © Copyright 2007 VExpress...

  • Page 5: Table Of Contents

    Telstra Smart Systems OXO816A Operator’s User Guide Contents ....................7 ETTING TO KNOW YOUR HANDSET Specialised Keys ..........................7 Navigation keys ..........................9 Function keys..........................9 Additional keys ..........................9 ....................... 11 OW TO USE YOUR TELEPHONE Making a call ..........................11 External Calls............................
  • Page 6 Telstra Smart Systems OXO816A Operator’s User Guide Removing Night Switch ........................... 33 Configuring the General Mailbox (Optional) ................... 34 Accessing the General Mailbox ....................... 36 Operator Session ........................... 40 Configuring System Speed Dial numbers ..................41 Subscriber programming....................... 44 User name programming.......................... 44 Resetting a User’s Password ........................

  • Page 7: Getting To Know Your Handset

    Telstra Smart Systems OXO816A Operator’s User Guide Getting to know your handset LED: Flashes green for incoming call Tilt to adjust screen Flashes red for system alarm Supervision Main display and soft-keys keys and display Handpiece Numeric keypad Headset Jack...
  • Page 8 Telstra Smart Systems OXO816A Operator’s User Guide Ed.02 Page 8 of 50 © Copyright 2007 VExpress...

  • Page 9: Navigation Keys

    Telstra Smart Systems OXO816A Operator’s User Guide Navigation keys OK key: used to confirm choices and actions Left / Right navigator: used to move from screen to screen Up / Down navigator: Used to scroll through the contents of the screen Back / Exit key: •...
  • Page 10 Telstra Smart Systems OXO816A Operator’s User Guide Ed.02 Page 10 of 50 © Copyright 2007 VExpress...

  • Page 11: How To Use Your Telephone

    Telstra Smart Systems OXO816A Operator’s User Guide How to use your telephone Making a call External Calls Lift the handpiece Press the hands-free button THEN Press the required Line key on the add-on module Dial a system speed dial code (8000 – 8399) if configured Dial “0”...

  • Page 12: Internal Calls

    Telstra Smart Systems OXO816A Operator’s User Guide Internal calls Lift the handpiece Press the hands-free key THEN Press the required User key on the add-on module Dial the number from the Numerical Keypad (eg 102) Ed.02 Page 12 of 50...

  • Page 13: Dial By Name

    Telstra Smart Systems OXO816A Operator’s User Guide Dial by Name Once the users and the system speed dial numbers have been configured with names (see Programming your system) it is possible to make calls using the Dial by name feature...

  • Page 14: Receiving Calls

    Telstra Smart Systems OXO816A Operator’s User Guide Receiving Calls When a call is presented to the telephone, Indicates ringing Lift the handpiece Press the Hands-free key The display will show that you are in conversation Indicates speaking Releasing a call...

  • Page 15: Transferring Calls

    Telstra Smart Systems OXO816A Operator’s User Guide Transferring Calls To transfer a call to a user Press the User key on the add-on module Dial the user number from the Numerical Keypad (eg 102) Replace the handpiece to transfer the call...

  • Page 16: Placing A Call On Hold

    Telstra Smart Systems OXO816A Operator’s User Guide Placing a call on hold While in conversation Press the hold button at the bottom of the add-on module Press the hold soft-key on the right hand side of the display The call will be placed on hold against either the trunk or the user key on the add-on...

  • Page 17: Announcing A Call On Hold (Broadcast)

    Telstra Smart Systems OXO816A Operator’s User Guide Announcing a call on hold (broadcast) Once an external call is on hold it can be announced via the speakers of the other digital handsets (similar to paging through a PA system) To make the announcement:...

  • Page 18: Redialling Numbers

    Telstra Smart Systems OXO816A Operator’s User Guide Redialling Numbers It is possible to redial external numbers from your handset Redial last number called To redial the last external number called from your handset Momentarily press the Redial key Short press...

  • Page 19: Multiple Calls

    Telstra Smart Systems OXO816A Operator’s User Guide Multiple calls Your handset is capable of handling multiple calls simultaneously. Second incoming call Once you have a call in conversation a second call can be presented on your display Indicates second call ringing...

  • Page 20: Switching Between Calls

    Telstra Smart Systems OXO816A Operator’s User Guide Switching between calls Once you have a call on hold you can switch between the calls Use the Right/Left navigator keys to change screens to the required call THEN Press the Answer soft-key to connect to the selected call...

  • Page 21: Party Conference

    Telstra Smart Systems OXO816A Operator’s User Guide 3 Party Conference It is possible to have three parties involved in a conference via the telephone system. Once you have two calls on your set it is possible to activate the conference.

  • Page 22: Pick-Up Calls From Ringing Sets

    Telstra Smart Systems OXO816A Operator’s User Guide Pick-up calls from ringing sets If you hear another set ringing within the office you can perform a call pick-up from your set. When you hear the set ring Dial and then from the Numerical Keypad You will now be connected to the caller.

  • Page 23: Voicemail

    Telstra Smart Systems OXO816A Operator’s User Guide Voicemail Activating your mailbox Your Message key will be flashing when your system is installed. Press the Message key to setup your mailbox Lift the handpiece to listen to guides and record the name You will be prompted to setup your personal code (this code is used to access your voicemails so keep it safe).

  • Page 24: Configure A Greeting Message

    Telstra Smart Systems OXO816A Operator’s User Guide Configure a greeting message To configure a greeting announcement, to be played to callers leaving a message in your mailbox Press the Left Navigator key to move to the Menu screen Press the Settings soft-key...
  • Page 25 Telstra Smart Systems OXO816A Operator’s User Guide The display will show ready to record and the Record soft-key. When you are ready press the Record soft-key to begin recording During the recording you can Stop the recording, Pause the recording or re-Record from the beginning by pressing the available soft-keys as shown.

  • Page 26: Accessing Your Messages

    Telstra Smart Systems OXO816A Operator’s User Guide Accessing your messages Once your mailbox is activated the Message key will flash to indicate new messages To access your messages Press the Message key You will now see the Messaging screen displayed The screen shows the number of voicemails in your mailbox, the General Mailbox (described later) and the number of text messages you have received.
  • Page 27 Telstra Smart Systems OXO816A Operator’s User Guide If your password is correct you will then see the voicemail message screen To see the list of messages Press the Consult soft-key To choose the message you require Use the Up/Down navigator keys...
  • Page 28 Telstra Smart Systems OXO816A Operator’s User Guide To listen to the message Use the speaker Lift the handpiece Press the Play soft-key To delete the message Press the Clear soft-key To call the person who left the message Press the Call soft-key...

  • Page 29: Night Service Voicemail (Optional)

    Telstra Smart Systems OXO816A Operator’s User Guide Night service voicemail (optional) If your system is configured to have all calls arrive on the Operator set only, use the General Mailbox option in the “Programming the system” section of this guide.

  • Page 30: Recording A Greeting

    Telstra Smart Systems OXO816A Operator’s User Guide Recording a greeting To record a greeting for the after hours mailbox you need to access the voicemail system. Lift the handpiece To access the voicemail system Dial 500 from the Numerical keypad...

  • Page 31: Accessing The After Hours Messages

    Telstra Smart Systems OXO816A Operator’s User Guide Accessing the After Hours messages If there is a message left in the After Hours mailbox then the F2 key LED will flash To access the mailbox Press the F2 key You will then need to dial the After Hours Mailbox password.

  • Page 32: Programming The System

    Telstra Smart Systems OXO816A Operator’s User Guide Programming the system Night Switch Night switching the system To night switch the system to allow callers to leave messages Press the F1 key You will be prompted for the Operator password The Operator password is help1954...

  • Page 33: Removing Night Switch

    Telstra Smart Systems OXO816A Operator’s User Guide Removing Night Switch If the system is Night Switched (Restricted Mode) the F1 key LED will flash To return to Day mode (Normal Mode) Press the F1 key You will be prompted for the Operator password...

  • Page 34: Configuring The General Mailbox (Optional)

    Telstra Smart Systems OXO816A Operator’s User Guide Configuring the General Mailbox (Optional) If your system is configured to have all calls arrive on the operator set only, you will be using the General Mailbox for after-hours messages In order to record a greeting message for this mailbox follow this procedure:...
  • Page 35 Telstra Smart Systems OXO816A Operator’s User Guide Press the Voice mail soft-key Now press the Gen mailbox soft-key The screen will display the current state of the greeting To record a new greeting Press the Record soft-key The display will show the time available for the recording (Max 30 seconds) Press the Record soft-key to begin recording.

  • Page 36: Accessing The General Mailbox

    Telstra Smart Systems OXO816A Operator’s User Guide Accessing the General Mailbox When messages have been left in the General Mailbox the message key on your set will flash. To access your messages Press the Message key You will now see the Messaging screen displayed The screen shows the number of voicemails in your mailbox, the General Mailbox (described later) and the number of text messages you have received.
  • Page 37 Telstra Smart Systems OXO816A Operator’s User Guide To see the list of messages Press the Consult soft-key To choose the message you require Use the Up/Down navigator keys THEN Press the OK key to see the details To listen to the message...
  • Page 38 Telstra Smart Systems OXO816A Operator’s User Guide To delete the message Press the Clear soft-key To send a copy of the message to another user’s mailbox Press the Send Copy soft-key You will be prompted to enter the mailbox number of the required user (mailbox...
  • Page 39 Telstra Smart Systems OXO816A Operator’s User Guide You will be asked if you want to record a comment. (This is played to the recipient before the voicemail) If you do not wish to record a comment Press the Send message soft-key You will be returned to the message screen.

  • Page 40: Operator Session

    Telstra Smart Systems OXO816A Operator’s User Guide Operator Session In order to programme some features into the system you need to access the Operator session interface To access the Operator session Press the Left Navigator key to move to the Menu screen...

  • Page 41: Configuring System Speed Dial Numbers

    Telstra Smart Systems OXO816A Operator’s User Guide Configuring System Speed Dial numbers The system can contain 400 Speed Dial numbers that are available to all users. (Dial 8000 to 8399 to use the required Speed dial number) System speed dial numbers contain the code for an outside line and the directory number of the required party.
  • Page 42 Telstra Smart Systems OXO816A Operator’s User Guide Type in the Name to give to this Speed dial entry (used for dial by name) (NOTE: the Name field is for the Surname of the destination. This is the field used when dialling by name.)
  • Page 43 Telstra Smart Systems OXO816A Operator’s User Guide The screen will change to allow the number to be configured Enter the required number (without the external access code, i.e. no leading 0) using the Numerical Keypad (for example 96991234 or 0369715500) Press the OK button to save the information Continue making or changing entries as required.

  • Page 44: Subscriber Programming

    Telstra Smart Systems OXO816A Operator’s User Guide Subscriber programming There are a couple of user options which can be programmed by the operator. The first is programming user names against their sets. The other is how to reset the user password if they have forgotten it (used for personal...
  • Page 45 Telstra Smart Systems OXO816A Operator’s User Guide To configure the user’s name Press the Name soft-key Type in the Name of the User (used for dial by name) (NOTE: the Name field is for the Surname of the destination. This is the field used when dialling by name.)
  • Page 46 Telstra Smart Systems OXO816A Operator’s User Guide The display will now show the name as well as the set number and language for the display. To select another user set Press the Back/Exit button Dial the next user number (destination) using the Numerical keypad Repeat the procedure for configuring the name as required.

  • Page 47: Resetting A User's Password

    Telstra Smart Systems OXO816A Operator’s User Guide Resetting a User’s Password Once a user has configured their voicemail box, it may become necessary to reset the password that the user created. (Forgotten, user leaves company, etc) To do this Enter an Operator Session as described in this guide...
  • Page 48 Telstra Smart Systems OXO816A Operator’s User Guide The display will show that the reset has been accepted. To finish Press the Release key The user’s Message key will now be flashing. The user needs to re-create a password by pressing the message key and following the voice guides.

  • Page 49: System Feature Codes

    Telstra Smart Systems OXO816A Operator’s User Guide System Feature Codes Feature Name Dialled Code Immediate Forward *01 + Dest Forward on Busy *02 + Dest Cancel Forwarding/Cancel DND Do Not Disturb (DND) Call Pick-up (Ringing Set) Operator Call External Call...
  • Page 50 Telstra Smart Systems OXO816A Operator’s User Guide Ed.02 Page 50 of 50 © Copyright 2007 VExpress...
  • Page 51 NE004 - AOM #1 NE004 - AOM #1 NE005 - AOM #1 NE005 - AOM #1 Line1 Line2 Line1 Line2 Line3 Line4 Line3 Line4 Line5 Line6 Line5 Line6 Line7 Line8 Line7 Line8 Hold Hold NE006 - AOM #1 NE006 - AOM #1 NE007 - AOM #1 NE007 - AOM #1 Line1...
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This manual is also suitable for:

4039

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