Table of Contents

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44C4187
04/30/2008
Unpack
ThinkPad notebook
Battery pack
2 TrackPoint caps
Manuals
See reve
rse for notes about unlist
e
d, missing, or damaged it
Initial Setup Instructions
Read the safe
before using your computer.
Install battery pack:
Your battery is ready to use.
2
Connect to power:
1
1
Turn on the power:
9
Point and clic
k with UltraNav Multi-pointing Navigation Sy
Press the Tr
ackPoint cap or move across the touch p
the pointer. The left and right buttons below the space bar and touch pad function like
mouse buttons.
Configure the Operating System following on-screen instructions:
This proces
s takes several minutes
.
For more detailed infor
mation, press the ThinkVantage butt
Power cord
AC adapter
- Setup Instructions (this sheet)
- Safety and Warranty Guide
- Service and
Troubleshooting Gui
de
- Other supplements or flyers
ems and a recovery disc.
ty notices and important tips i
n the included manuals
1
2
2
3
stem:
ad in the direction you want to move
on:
10
UltraConnect
TM
wireless LAN
1
and WiMAX combo antennas
(main and auxiliary)
UltraConnect wireless LA
N
1a
antenna (third)*
1
2
ThinkLight keyboard light
3
Integrated camera*
4
One - handed latch
5
UltraConnect wireless USB
antenna*
6
6
UltraConnect wireless W
AN
antenna*
7
Built-in microphone
Volume and mute buttons
8
9
Power button
10
ThinkVantage button
11
Web browser back and forward
14
12
Fingerprint reader*
13
TrackPoint center button
14
Fn key
Use in comb
ination with other keys to a
ccess special ThinkPad featu
Lock your computer
Manage battery & power
Enter sleep (standby)
Manage wireless connections
Change display settings
Change input device settings
Manage external devices
*Select models only.
1a
1
4
5
2
3
7
8
10
9
11
13
12
res.
Enter hibernation
ThinkLight on/off
Multimedia controls
Change display brightness
Magnify screen contents
P/N: 44C4187

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Summary of Contents for Lenovo ThinkPad T500

  • Page 1 44C4187 04/30/2008 Unpack ThinkPad notebook Battery pack Power cord AC adapter UltraConnect wireless LAN and WiMAX combo antennas (main and auxiliary) UltraConnect wireless LA antenna (third)* 2 TrackPoint caps Manuals ThinkLight keyboard light - Setup Instructions (this sheet) - Safety and Warranty Guide Integrated camera* - Service and Troubleshooting Gui...
  • Page 2: Product Features

    3) Everything for recovering factory-installed files and applications is on your hard disk eliminating the need for a recovery disc. For more information, see "Recovery options" in the Service and Troubleshooting Guide. Copyright Lenovo 2008. The followin g terms are trademarks of Leno...
  • Page 3 ® ThinkPad T500 and W500 Service and Troubleshooting Guide...
  • Page 5 ® ThinkPad T500 and W500 Service and Troubleshooting Guide...
  • Page 6 © Copyright Lenovo 2008. All rights reserved. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.
  • Page 7: Table Of Contents

    AC adapter problems . . 30 d’Industrie Canada. . 75 Hard disk drive (HDD) or solid state drive European Union EMC Directive (SSD) problems . . 31 conformance statement . . 75 Fingerprint reader problems . 33 © Copyright Lenovo 2008...
  • Page 8 EU-EMC Directive (2004/108/EC) EN Notice for Regulatory information . 80 55022 class B Statement of Compliance . . 76 Japanese VCCI Class B statement . . 77 Trademarks . . 81 EU WEEE Statements . . 77 Notice for users in the U.S.A. . .
  • Page 9: Read This First

    Never use it to warm your body. Prevent your computer from getting wet. To avoid spills and the danger of electrical shock, keep liquids away from your computer. © Copyright Lenovo 2008...
  • Page 10 Protect the cables from being damaged. Applying strong force to cables may damage or break them. Route communication lines, or the cables of an AC adapter, a mouse, a keyboard, a printer, or any other electronic device, so that they cannot be walked on, tripped over, pinched by your computer or other objects, or in any way subjected to treatment that could interfere with the operation of your computer.
  • Page 11: Chapter 1. Finding Information

    Center (or Lenovo Care ), click Access on-system help. v Click Start, move the pointer to All Programs; then to ThinkVantage. Click Access Help. Safety and Warranty Guide ™ includes general safety instructions and complete Lenovo Limited Warranty. © Copyright Lenovo 2008...
  • Page 12: Finding Information With The Thinkvantage Button

    Press the ThinkVantage button to open the ThinkVantage Productivity Center (or Lenovo Care) and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive. You can also use the ThinkVantage button to interrupt the startup sequence of ™...
  • Page 13: Additional Information For Access Help

    Note your passwords and keep them in a safe place. If you forget your passwords, you must take your computer to a Lenovo reseller or a marketing representative. Disabling the integrated fingerprint reader Add the following items to the tables for I/O Port Access in the Security menu of the BIOS Setup Utility.
  • Page 14 ® ThinkPad T500 and W500 Service and Troubleshooting Guide...
  • Page 15: Chapter 2. Taking Care Of Your Thinkpad Computer

    – Avoid directly exposing your computer to the air from an appliance that can produce negative ions. – Keep your computer and peripherals as far as possible from such an appliance. – Wherever possible, ground your computer to facilitate safe electrostatic discharge. © Copyright Lenovo 2008...
  • Page 16: Be Gentle With Your Computer

    Register your computer v Register your ThinkPad products with Lenovo (visit the following Web site: http://www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.
  • Page 17: Be Sure Not To Modify Your Computer

    Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider cannot reset it, and you will have to replace your system board, or HDD or SSD. Care for the fingerprint reader...
  • Page 18: Cleaning The Cover Of Your Computer

    v Using or touching the reader with a dirty finger. If you notice any of the following conditions, gently clean the surface of the reader with a dry, soft, lint-free cloth: v The surface of the reader is dirty or stained. v The surface of the reader is wet.
  • Page 19 3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50 mixture of isopropyl alcohol and water that does not contain impurities. 4. Wring out as much of the liquid as you can. 5. Wipe the display again; do not let any liquid drip into the computer. 6.
  • Page 20 ® ThinkPad T500 and W500 Service and Troubleshooting Guide...
  • Page 21: Chapter 3. Solving Computer Problems

    Your computer may have come with or without a recovery disc or Windows disc depending on your model. For an explanation of the alternative recovery methods offered by Lenovo, see “Restoring the factory contents” on page 36 of this Guide.
  • Page 22: Entering The Bios Setup Utility

    How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,” on page 55 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 57. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information.
  • Page 23: Diagnosing Problems

    Attention: v If you need help or further information about the problem, choose any of the following: – Lenovo Troubleshooting Center – Update System Drivers – System Information v Running any tests may take up to several minutes or longer. Make sure you have time to run the entire test;...
  • Page 24: Diagnosing Problems Using Pc-Doctor From The Service Partition

    Access Help, and run the program for a diagnostic test of the HDD or SSD. v Download PC-Doctor for DOS for your computer from the following Web site: http://www.lenovo.com/support/site.wss/ document.do?sitestyle=lenovo&lndocid=tpad-matrix. Diagnosing problems using PC-Doctor from the service partition By using PC-Doctor from the Rescue and Recovery workspace in the service partition of the hard disk drive, you can diagnose your system without starting up the operating system.
  • Page 25: Troubleshooting

    Troubleshooting If you do not find your problem here, see Access Help. The following section only describes problems that might prevent you from accessing this help system. Error messages Note: 1. In the charts, x can be any character. 2. The version of PC-Doctor referred to here is PC-Doctor for Windows. Message Solution 0176: System...
  • Page 26 Message Solution 01C9: More than one Your ThinkPad computer has a built-in Ethernet feature, and Ethernet devices are you cannot add another such feature by installing an Ethernet found. Remove one device such as a Mini-PCI Ethernet Card or an Ethernet of them.
  • Page 27 Message Solution 0251: System CMOS The system CMOS might have been corrupted by an checksum bad application program. The computer uses the default settings. Run the BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced. 0271: Date and time Neither the date nor the time is set in the computer.
  • Page 28 Message Solution 2100: Initialization The HDD or SSD is not working. Have the drive serviced. error on HDD0 (Main hard disk drive) 2102: Initialization The HDD or SSD is not working. Have the drive serviced. error on HDD1 (Ultrabay hard disk drive) 2110: Read error on The HDD or SSD is not working.
  • Page 29 Message Solution EMM386 Not Edit C:\CONFIG.SYS and change a line from Installed - Unable to device=C:\WINDOWS\EMM386.EXE RAM Set Page Frame Base Address. device=C:\WINDOWS\EMM386.EXE NOEMS and save this file. CardBus Enter the BIOS Setup Utility. Press F9 and then Enter to load Configuration Error - the default setting.
  • Page 30 If one of the following error code messages is displayed on the screen, have the computer serviced: 0175: Bad CRC1, stop POST task 0177: Bad SVP data, stop POST task. Checksum of the supervisor password in the EEPROM is not correct. 0187: EAIA data access error 0188: Invalid RFID serialization information area 0189: Invalid RFID configuration information area...
  • Page 31: Errors Without Messages

    Errors without messages Problem: When I turn on the machine, nothing appears on the screen and the machine does not beep while starting up. Note: If you are not sure whether you heard any beeps: 1. Turn off the computer by pressing and holding the power switch for 4 seconds or more.
  • Page 32 Problem: The screen goes blank while the computer is on. Solution: Your screen saver or power management may be enabled. Do either of the following: v Move the TrackPoint or press a key to exit the screen saver. v Press the power switch to resume from sleep (standby) or hibernation. Problem: The computer does not respond.
  • Page 33: Memory Problems

    Lenovo authorized servicer or a marketing representative to have that password canceled. v If you forget your hard disk password, a Lenovo authorized servicer cannot reset your password or recover data from the HDD or SSD. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the HDD or SSD replaced.
  • Page 34: Keyboard Problems

    Keyboard problems Problem: All or some keys on the keyboard do not work. Solution: ® For Windows Vista 1. Click Start → Control Panel. 2. Click Hardware and Sound, and then click Keyboard. 3. Select the Hardware tab. In the Device Properties, make sure that the Device Status is This device is working properly.
  • Page 35: Sleep (Standby) Or Hibernation Problems

    Sleep (standby) or hibernation problems Problem: The computer enters sleep (standby) mode (the sleep/standby indicator turns on) immediately after Power-on self-test (POST). Solution: 1. Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. See “Specifications”...
  • Page 36 Problem: While operating with the battery, the computer does not return from sleep (standby) mode, or the sleep (standby) indicator stays on and the computer does not work. Solution: The system may have entered sleep (standby) or hibernation mode automatically because the battery is depleted. 1.
  • Page 37: Computer Screen Problems

    Computer screen problems Problem: Incorrect characters appear on the screen. Solution: 1. Make sure that the operating system and the application program are installed correctly. 2. If they are installed and configured correctly, have the computer serviced. Problem: Missing, discolored, or bright dots appear on the screen every time I turn on my computer.
  • Page 38 Problem: The screen is unreadable or distorted. Solution: Make sure that: v The screen resolution and color quality are correctly set. v The display device driver is installed correctly. v The monitor type is correct. To check these settings, do as follows: For Windows Vista: 1.
  • Page 39 Solution (continued): For Windows XP: 1. Right-click on the desktop, click Properties to open the Display Properties window, then click the Settings tab. 2. Check whether the screen resolution and color quality are correctly set. 3. Click Advanced. 4. Click the Adapter tab. 5.
  • Page 40: Battery Problems

    Battery problems Problem: The battery does not charge. -or- The operating time for a fully charged battery is short. -or- The battery cannot be fully charged by the power-off method in the standard charge time for the computer. Solution: For details, see ″Problem solving″ in Access Help Problem: The computer does not operate with a fully charged battery.
  • Page 41: Hard Disk Drive (Hdd) Or Solid State Drive (Ssd) Problems

    Hard disk drive (HDD) or solid state drive (SSD) problems Problem: After setting a hard disk password on the HDD or SSD of the computer, you moved the drive to another computer. Now you cannot unlock the hard disk password. Solution: Your computer supports an enhanced password algorithm.
  • Page 42 Problem: You cannot change or remove a hard disk password in the BIOS Setup Utility. Solution: A hard disk password can be changed or removed only if the setting of Using Passphrase in the BIOS Setup Utility - enabled or disabled - is the same as it was when you set the password.
  • Page 43: Fingerprint Reader Problems

    Fingerprint reader problems Problem: You cannot register or authenticate your finger. Solution: If your finger has any of the following conditions, you may not be able to register or authenticate it. v Your finger is wrinkled, rough, dry, injured, stained, oily, or wet. v The surface of your finger is very different from when you enrolled your fingerprint.
  • Page 44 Problem: When you start up your computer, the operating system does not start up from the device that should start it up. Solution: The device that starts up the operating system may not be included in the ″Boot priority order″ list in the BIOS Setup Utility. To check whether the device is included in the ″Boot priority order″...
  • Page 45: Chapter 4. Recovery Options

    “Problem solving” in Access Help. Solid state drive (SSD) With Lenovo technologies advancing to provide you with the best engineered systems, some models are equipped with a solid state drive (SSD) for data storage. This cutting-edge technology enables notebook systems to be lighter, smaller and faster.
  • Page 46: Restoring The Factory Contents

    Restoring the factory contents The complete backup of all the files and programs that Lenovo preinstalled on your computer may have shipped on recovery discs with your computer or resides in a hidden protected area, or partition, of the HDD. Although hidden, the backups in the partition consume the drive space.
  • Page 47: Recovering Data

    Restoring the factory contents using the recovery discs If a set of recovery discs is enclosed with your computer, or you have created or purchased recovery discs, you can restore the factory contents by using the discs in the following procedure: 1.
  • Page 48 ® ThinkPad T500 and W500 Service and Troubleshooting Guide...
  • Page 49: Chapter 5. Upgrading And Replacing Devices

    AC adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Unlock the battery latch by sliding it to the left 1 . Then, remove the battery 2 . © Copyright Lenovo 2008...
  • Page 50 4. Install a fully charged battery. 5. Slide the battery latch to the locked position. 6. Turn the computer over again. Connect the AC adapter and the cables to the computer. ® ThinkPad T500 and W500 Service and Troubleshooting Guide...
  • Page 51: Upgrading The Hard Disk Drive Or Solid State Drive

    You can replace the hard disk drive (HDD) or the solid state drive (SSD) with a new one by following the procedure below. You can purchase a new HDD or SSD from your reseller or Lenovo marketing representative. Note: v Replace the HDD or SSD only if you are upgrading it or having it repaired.
  • Page 52 To replace the HDD, do the following: 1. Turn off the computer; then disconnect the AC adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. 4. Remove the screw that secures the slot cover. 5.
  • Page 53 6. Remove the HDD by pulling out the tab. 7. Detach the side rubber rails form the HDD. 8. Attach the side rubber rails to a new HDD. Chapter 5. Upgrading and replacing devices...
  • Page 54 9. Insert the HDD into the slot; then press it firmly into place. 10. Reinstall the slot cover. 11. Reinstall the screw. 12. Reinstall the battery. 13. Turn the computer over again. Connect the AC adapter and the cables to the computer.
  • Page 55 To replace the SSD, do the following: 1. Turn off the computer; then disconnect the AC adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. 4. Remove the screw that secures the slot cover. 5.
  • Page 56 6. Remove the SSD by pulling out the tab. 7. Release the latch with your finger in the direction shown by the arrow 1 , and lift up the bar 2 . Note: Do not remove the rubbers attached to the side of the adapter. To do so requires pulling hard, possibly damaging or breaking them.
  • Page 57 9. Insert a new SSD into the adapter 1 . Put the bar back in place and set the latch 2 . 10. Insert the SSD into the slot; then press it firmly into place. 11. Reinstall the slot cover. Chapter 5.
  • Page 58: Replacing Memory

    12. Reinstall the screw. 13. Reinstall the battery. 14. Turn the computer over again. Connect the AC adapter and the cables to the computer. Replacing memory Important: Read Safety and Warranty Guide before replacing memory. Increasing memory capacity is an effective way to make programs run faster. You can increase the amount of memory in your computer by installing a double data rate three (DDR3) synchronous dynamic random access memory (SDRAM) unbuffered small outline dual inline memory module (SO-DIMM),...
  • Page 59 5. Remove the palm rest. a. Remove the four screws that secure the palm rest. b. Turn the computer over and open the display. Open up the palm rest in the direction shown by arrow 1 by picking up the sides, and then release the palm rest from the computer 2 .
  • Page 60 c. If your model has a touch pad or a fingerprint reader, detach the connector of the palm rest cable by pulling the tab with your fingers. Now the palm rest has been removed. 6. If the two SO-DIMMs are already installed in the memory slots, remove an SO-DIMM to make room for the new one by pressing out on the latches on both edges of the socket at the same time.
  • Page 61 8. With the notched end of the SO-DIMM toward the contact edge side of the socket, insert the SO-DIMM into the socket at an angle of about 20 degrees 1 ; then press it firmly 2 . Note: If you install a memory module in only one of the two memory slots, install it in the lower slot.
  • Page 62 11. Reinstall the palm rest. a. If your model has a touch pad or a fingerprint reader, attach the connector of the palm rest cable. b. Press the left and right top edges of the palm rest to fit it into place. ®...
  • Page 63 c. Push the front side of the palm rest until it clicks into place. d. Close the computer display, and turn the computer over. Reinstall the four screws for the palm rest. 12. Reinstall the battery. 13. Turn the computer over, and reconnect the AC adapter and the cables to the computer.
  • Page 64 ® ThinkPad T500 and W500 Service and Troubleshooting Guide...
  • Page 65: Chapter 6. Getting Help And Service

    If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
  • Page 66 Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.
  • Page 67: Getting Help Around The World

    Support Web site at http://www.lenovo.com/support/phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your...
  • Page 68 Country or Region Telephone Number Brazil Sao Paulo region: (11) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese) Canada 1-800-565-3344 (English, French) In Toronto only call 416-383-3344 Chile 800-361-213 188-800-442-488 (Spanish) China Technical Support Line 800-990-8888 86-10-58851110 (Mandarin) China ThinkPad (Technical enquiry hotline): (Hong Kong S.A.R.) 2516-3939 (Hong Kong) ThinkPad Service Center:...
  • Page 69 Country or Region Telephone Number Finland +358-800-1-4260 (Warranty service and support) (Finnish) France Hardware 0810-631-213 (Warranty service and support) Software 0810-631-020 (Warranty service and support) (French) Germany 01805-25-35-58 (Warranty service and support) (German) Greece +30-210-680-1700 Guatemala 1800-624-0051 (Spanish) Honduras Tegucigalpa: 232-4222 San Pedro Sula: 552-2234 (Spanish) India...
  • Page 70 New Zealand 0800-733-222 (English) Nicaragua 001-800-220-1830 (Spanish) Norway 8152-1550 (Warranty service and support) (Norwegian) Panama 206-6047 001-866-434-2080 (Lenovo Customer Support Center- toll Free) (Spanish) Peru 0-800-50-866 (Spanish) Philippines 1800-1888-1426 (English) 63-2-995-8420 (Filipino) Poland +48-22-878-6999 Portugal +351 21 892 7046 (Portuguese)
  • Page 71 Country or Region Telephone Number United Kingdom 08705-500-900 (Standard warranty support) (English) United States 1-800-426-7378 (English) Uruguay 000-411-005-6649 (Spanish) Venezuela 0-800-100-2011 (Spanish) Vietnam For northern area and Hanoi: 84-4-843-6675 For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese) Chapter 6.
  • Page 72 ® ThinkPad T500 and W500 Service and Troubleshooting Guide...
  • Page 73: Appendix A. Warranty Information

    This Appendix provides information regarding the warranty period and type of warranty service applicable to your Lenovo hardware product in your country or region. For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see Chapter 3, Warranty Information in the Safety and Warranty Guide included with your Lenovo hardware product.
  • Page 74 An optional service offering may be available for purchase from Lenovo to have Lenovo install Self-service CRUs for you. You may find a list of CRUs and their designation in the publication that ships with your product or at http://www.lenovo.com/CRUs.
  • Page 75 Lenovo. Transportation charges, both ways, are paid by Lenovo. Failure to use the carton in which the replacement product was received may result in your responsibility for damage to the failed product during shipment.
  • Page 76 ® ThinkPad T500 and W500 Service and Troubleshooting Guide...
  • Page 77: Appendix B. Customer Replaceable Units (Crus)

    Once the access panel is removed, the CRU is visible. Both types of CRU are listed in the table on the following page. Online Access Help and the Lenovo Limited Warranty-01 (LLW) warranty URL “http://www.lenovo.com/CRUs” provide instructions for replacing self-service and optional-service CRUs.
  • Page 78 The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list” on page Note: Use only computer parts provided by Lenovo. For warranty information about the CRUs for your machine type, see Chapter 3, Warranty Information in the Safety and Warranty Guide.
  • Page 79: Appendix C. Features And Specifications

    External-monitor connector v Stereo headphone jack v Microphone jack v 3 Universal Serial Bus (USB) connectors v IEEE 1394 connector v RJ11 Modem connector v RJ45 Ethernet connector v Serial Ultrabay Slim v Docking connector © Copyright Lenovo 2008...
  • Page 80: Specifications

    Combination card slot for PC Card, Express Card, Smart Card or Flash Media Card (depending on the model) v Express Card and PC Card v Express Card and Smart Card Optical drive v Combo, Multi-Burner, or Blu-ray drive, depending on the model Wireless features v Integrated wireless LAN v Integrated Bluetooth (on some models)
  • Page 81 Heat output v 65 W (222 Btu/hr) maximum or 90 W (307 Btu/hr) maximum (depending on the model) Power source (AC adapter) v Sine-wave input at 50 to 60 Hz v Input rating of the AC adapter: 100-240 V AC, 50 to 60 Hz Battery pack v Lithium-ion (Li-Ion) battery pack –...
  • Page 82 ® ThinkPad T500 and W500 Service and Troubleshooting Guide...
  • Page 83: Appendix D. Notices

    Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 84: Export Classification Notice

    The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.
  • Page 85: Industry Canada Class B Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.
  • Page 86: Eu-Emc Directive (2004/108/Ec) En 55022 Class B Statement Of Compliance

    Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt/eingebaut werden.
  • Page 87: Japanese Vcci Class B Statement

    WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances. For additional WEEE information go to: http://www.lenovo.com/lenovo/environment. Notice for users in the U.S.A. California Perchlorate Information: Products containing CR (manganese dioxide) lithium coin cell batteries may contain perchlorate.
  • Page 88: Energy Star Model Information

    For more information about ENERGY STAR, visit the following Web site: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, Lenovo has preset the following power-management features to take effect when your computer has been inactive for a specified length of time: ®...
  • Page 89 ® The Wake on LAN function is set to Enable when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in Sleep or Standby mode. If you do not need to have Wake on...
  • Page 90: Notice For Regulatory Information

    8. Click OK. Notice for Regulatory information The latest Regulatory Notice has been uploaded on the Web site. To refer to it, go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User’s guides and manuals. ® ThinkPad T500 and W500 Service and Troubleshooting Guide...
  • Page 91: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Lenovo Care ® ThinkPad Rescue and Recovery ® ThinkVantage ® ThinkLight ® TrackPoint Ultrabay Ultrabay Enhanced ® UltraNav Wake on LAN is a registered trademark of International Business Machines Corporation in the United States, other countries, or both.
  • Page 92 ® ThinkPad T500 and W500 Service and Troubleshooting Guide...
  • Page 93: Index

    PC-Doctor 13, 14 trademarks 81 restoring 36 for Windows 13 troubleshooting 15 features pointing device AC adapter 30 hardware 69 troubleshooting 24 battery 30 features and specifications 69 product features 69 computer screen 27 © Copyright Lenovo 2008...
  • Page 94 troubleshooting (continued) error messages 15 errors without messages 21 fingerprint reader 33 keyboard 24 memory 23 password 23 pointing device 24 sleep or hibernation 25 startup problems 33 storage device 31 upgrading devices 39 warranty information 63 Web help 55 worldwide support telephone list 57 ®...
  • Page 96 Part Number: 44C9800 Printed in China (1P) P/N: 44C9800...
  • Page 97 ® ThinkPad Safety and Warranty Guide...
  • Page 99 ® ThinkPad Safety and Warranty Guide...
  • Page 100 © Copyright Lenovo 2008. All rights reserved. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.
  • Page 101 . 18 External devices . Batteries. Chapter 3. Warranty information . 19 Rechargeable battery notice . Lenovo Limited Warranty . . 19 Lithium coin cell battery notice . Warranty Information . . 23 Heat and product ventilation . . 10 Suplemento de Garantía para México...
  • Page 102 ® ThinkPad Safety and Warranty Guide...
  • Page 103: Read This First

    Never use it to warm your body. Prevent your computer from getting wet. v To avoid spills and the danger of electrical shock, keep liquids away from your computer. © Copyright Lenovo 2008...
  • Page 104 Protect the cables from being damaged. Applying strong force to cables may damage or break them. v Route communication lines, or the cables of an AC adapter, a mouse, a keyboard, a printer, or any other electronic device, so that they cannot be walked on, tripped over, pinched by your computer or other objects, or in any way subjected to treatment that could interfere with the operation of your computer.
  • Page 105: Chapter 1. Important Safety Information

    Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase ™ agreement or the Lenovo Limited Warranty. For more information, see Chapter 3, “Warranty information,” on page 19.
  • Page 106: Safety Guidelines

    Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.
  • Page 107: Service And Upgrades

    Upgrades typically are referred to as options. Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.
  • Page 108: Power Cords And Power Adapters

    CAUTION Before replacing any CRUs, turn off the computer and wait three to five minutes to let the computer cool before opening the cover. Power cords and power adapters DANGER Use only the power cords and power adapters supplied by the product manufacturer.
  • Page 109: Extension Cords And Related Devices

    Extension cords and related devices DANGER Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load should not exceed the power strip input rating.
  • Page 110: Power Supply Statement

    Power supply statement DANGER Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 111: Batteries

    In addition, many mobile products, such as notebook computers, utilize a rechargeable battery pack to provide system power when in portable mode. Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts.
  • Page 112: Rechargeable Battery Notice

    Do not attempt to disassemble or modify the battery pack. Attempting to do so can cause an explosion, or liquid leakage from the battery pack. A battery pack other than the one specified by Lenovo, or a disassembled or modified battery pack is not covered by the warranty.
  • Page 113: Lithium Coin Cell Battery Notice

    Lithium coin cell battery notice DANGER Danger of explosion if battery is incorrectly replaced. When replacing the lithium coin cell battery, use only the same or an equivalent type that is recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
  • Page 114: Heat And Product Ventilation

    Heat and product ventilation DANGER Computers, AC adapters, and many accessories can generate heat when turned on and when batteries are charging. Notebook computers can generate a significant amount of heat due to their compact size. Always follow these basic precautions: v When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot.
  • Page 115: Cd And Dvd Drive Safety

    CD and DVD drive safety DANGER CD and DVD drives spin discs at a high speed. If a CD or DVD is cracked or otherwise physically damaged, it is possible for the disc to break apart or even shatter when the CD drive is in use. To protect against possible injury due to this situation, and to reduce the risk of damage to your computer, do the following: v Always store CD/DVD discs in their original packaging.
  • Page 116: Electrical Current Safety Information

    Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not use your computer during a lightning storm. v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.
  • Page 117: Modem Safety Information

    Modem safety information DANGER For North America Type: CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (for example, No. 24 AWG) telecommunication line cord listed by Underwriters Laboratories (UL) or certified by the Canadian Standards Association (CSA). To reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions as the following: v Do not connect the cable to or disconnect it from the telephone outlet on the...
  • Page 118 Example of the label These drives are certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products. Elsewhere, these drives are certified to conform to the requirements of the International Electrotechnical Commission (IEC) 60825-1 and CENELEC EN 60825-1 for Class 1 laser products.
  • Page 119: Liquid Crystal Display (Lcd) Notice

    DANGER Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Liquid crystal display (LCD) notice CAUTION: For products with mercury-containing fluorescent lamps (i.e., non-LED) The fluorescent lamp in the liquid crystal display contains mercury;...
  • Page 120: Additional Safety Information

    EN 50332-2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5 Limitation Values).
  • Page 121: Chapter 2. Operating Environment And Other Important Notices

    Limit your movement. Movement can cause static electricity to build up around you. v Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry. © Copyright Lenovo 2008...
  • Page 122: Cleaning And Maintenance

    v Prevent others from touching components. v When you install a static-sensitive option or CRU, touch the static-protective package containing the part to a metal expansion-slot cover or other unpainted metal surface on the computer for at least two seconds. This reduces static electricity in the package and your body.
  • Page 123: Chapter 3. Warranty Information

    Lenovo Limited Warranty L505-0010-01 04/2008 This Lenovo Limited Warranty applies only to Lenovo branded hardware products you purchased for your own use and not for resale. This Lenovo Limited Warranty is available in other languages at http://www.lenovo.com/ warranty. What this Warranty Covers...
  • Page 124 Only unaltered Lenovo products and parts are eligible for replacement. The replacement product or part provided by Lenovo may not be new, but it will be in good working order and at least functionally equivalent to the original product or part. The replacement product or part shall be warranted for the balance of the period remaining on the original product.
  • Page 125 Personal Data that you did not delete, you are in compliance with all applicable laws. Use of Personal Information If you obtain service under this warranty, Lenovo will store, use, and process information about your warranty service and your contact information, including name, phone numbers, address, and e-mail address. Lenovo will use this information to perform service under this warranty and to improve our business relationship with you.
  • Page 126 Limitation of Liability Lenovo is responsible for loss or damage to your product only while it is: 1) in your Service Provider’s possession; or 2) in transit in those cases where the Service Provider is responsible for the transportation.
  • Page 127: Warranty Information

    CANNOT BE WAIVED OR LIMITED BY CONTRACT. European Economic Area (EEA) Customers in the EEA may contact Lenovo at the following address: EMEA Service Organisation, Lenovo (International) B.V., Floor 2, Einsteinova 21, 851 01, Bratislava, Slovakia. Service under this warranty for Lenovo hardware products purchased in EEA countries may be obtained in any EEA country in which the product has been announced and made available by Lenovo.
  • Page 128 Under CRU Service, your Service Provider will ship CRUs to you for installation by you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. CRUs that are easily installed by you are called Self-service CRUs, while Optional-service CRUs may require some technical skill and tools.
  • Page 129: Suplemento De Garantía Para México

    Failure to collect the product may result in your Service Provider disposing of the product as it sees fit. For Mail-in Service, the product will be returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise.
  • Page 130 Pegatron Corporation No. 3768, Xiu Yan Rd. Kang Qiao Town, Nan Hui Dist, Shanghai, China Tel: +86.21.3811.8888 Marketed by: Lenovo Mexico S de RL de CV Av. Santa Fe 505, Piso 15 Col. Cruz Manca Cuajimalpa, México, DF CP 05349 Tel: 55-5000-8500 ®...
  • Page 131: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo ThinkPad Other company, product, or service names may be trademarks or service marks of others. © Copyright Lenovo 2008...
  • Page 132 ® ThinkPad Safety and Warranty Guide...
  • Page 134 Part Number: 44C9741 Printed in China (1P) P/N: 44C9741...
  • Page 136 Lenovo BIOS Windows Management Instrumentation Interface Deployment Guide Date: August 2008...
  • Page 137 © Copyright Lenovo 2008. All rights reserved. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.
  • Page 138 Appendix C. Notices ..25 Changing an existing hardware password . . 10 Trademarks . . 26 Limitations . 10 Chapter 4. Security ..11 © Copyright Lenovo 2008...
  • Page 139 Lenovo BIOS Windows Management Instrumentation Interface Deployment Guide...
  • Page 140: Preface

    The purpose of this guide is to explain how to modify BIOS passwords, settings, and boot order using Windows Management Instrumentation (WMI) through the Lenovo client-management interface. This guide is intended for skilled IT administrators who are familiar with configuring BIOS settings on computers in their organizations.
  • Page 141 Lenovo BIOS Windows Management Instrumentation Interface Deployment Guide...
  • Page 142: Chapter 1. Overview

    The Lenovo BIOS WMI interface extends the capabilities of WMI to allow management of BIOS settings. The following illustration shows how WMI can be used to access Lenovo BIOS settings. WMI uses Windows Script host (WSH) to interpret scripts. You can write your scripts in either Windows Visual Basic Scripting Edition (VBScript) or JavaScript.
  • Page 143: Functions

    Supported computers BIOS setup through WMI is supported on the following new ThinkPad products only: v R400 v R500 v T500 v W500 v X200 v X200s v X200 Tablet v X301 Lenovo BIOS Windows Management Instrumentation Interface Deployment Guide...
  • Page 144: Chapter 2. Script Classes And Parameters

    Chapter 2. Script classes and parameters This chapter contains WMI implementation details for configuring BIOS settings. Configuring BIOS settings The following interface details can be used to access Lenovo BIOS settings. v Namespace: "\root\WMI" v Base Class: "Lenovo_BIOSElement" v Interface details (see Table 1) Table 1.
  • Page 145: Password Authentication

    Load default? WakeOnLAN “Enable”, ”Disable” FlashOverLAN “Enable”, ”Disable” EthernetLANOptionROM “Enable”, ”Disable” HarddriveDMA “Enable”, ”Disable” WirelessLANAndWiMAXRadios “Enable”, ”Disable” SerialPort “Enable”, ”Disable” SerialPortIO “3F8”, “2F8”, “3E8”, “2E8” SerialPortIRQ “3”, “4”, “5”, “7” ParallelPort “Enable”, ”Disable” Lenovo BIOS Windows Management Instrumentation Interface Deployment Guide...
  • Page 146 Table 4. List of available BIOS settings (continued) Item name Selection name Load default? ″OutputOnly″,″BiDirectional″, ″ECP″ ParallelPortMode ParallelPortIO “378”, “278”, “3BC” ParallelPortIRQ “5”, “7” ParallelPortDMA "0”, “1”, “3” PCIINTA “Disable”, “Auto Select”, “3”, “4”, “5”, “6”, “7”, “9”, “10”, “11” PCIINTB “Disable”, “Auto Select”, “3”, “4”, “5”, “6”, “7”, “9”, “10”, “11”...
  • Page 147 “Enable”, ”Disable” BluetoothAccess “Enable”, ”Disable” WirelessUSBAccess “Enable”, ”Disable” ModemAccess “Enable”, ”Disable” USBPartAccess “Enable”, ”Disable” IEEE1394Access “Enable”, ”Disable” SerialPortAccess “Enable”, ”Disable” ParallelPortAccess “Enable”, ”Disable” CardBusSlotAccess “Enable”, ”Disable” ExpressCardAccess “Enable”, ”Disable” PCIExpressSlotAccess “Enable”, ”Disable” Lenovo BIOS Windows Management Instrumentation Interface Deployment Guide...
  • Page 148 Table 4. List of available BIOS settings (continued) Item name Selection name Load default? UltrabayAccess “Enable”, ”Disable” MemoryCardSlotAccess “Enable”, ”Disable” SmartCardSlotAccess “Enable”, ”Disable” IntegratedCameraAccess “Enable”, ”Disable” MicrophoneAccess “Enable”, ”Disable” FingerprintReaderAccess “Enable”, ”Disable” ComputraceModuleActivation “Enable”, ”Disable” BootMode “Quick”, “Diagnostics” StartupOptionKeys “Enable”, ”Disable” BootDeviceListF12Option “Enable”, ”Disable”...
  • Page 149 Lenovo BIOS Windows Management Instrumentation Interface Deployment Guide...
  • Page 150: Chapter 3. Typical Usage

    Devices that are not specified are excluded from the boot order. In the following example, the CD drive 0 is the first boot device and hard disk drive 0 is the second startup device. ATAPICD0:HDD0 © Copyright Lenovo 2008...
  • Page 151: Restoring Default Settings

    HDP, you must reboot the system after changing one of them. v A password cannot be set using this method when one does not already exist. Passwords can only be updated or cleared. Lenovo BIOS Windows Management Instrumentation Interface Deployment Guide...
  • Page 152: Chapter 4. Security

    Set an impersonation level of ″impersonate″ Set an authentication level of ″pktPrivacy″ See Appendix A, “Sample Visual Basic scripts for configuring BIOS settings,” on page 13 for sample scripts used to implement WMI-based administration scripts that include these parameters for encryption. © Copyright Lenovo 2008...
  • Page 153 Lenovo BIOS Windows Management Instrumentation Interface Deployment Guide...
  • Page 154: Appendix A. Sample Visual Basic Scripts For Configuring Bios Settings

    The scripts in the ZIP file can be used as-is on Windows XP or Windows Vista to modify BIOS settings on your Lenovo computer. The scripts can be executed on a command prompt using the cscript.exe utility. On Windows Vista, you must run the scripts from an administrator command prompt.
  • Page 155: Set A Single Bios Setting On The Local Computer

    For Each objItem in colItems ObjItem.SetBiosSetting strRequest, strReturn Next WScript.Echo strRequest WScript.Echo " SetBiosSetting: " + strReturn If strReturn <> "Success" Then WScript.Quit End If Set colItems = objWMIService.ExecQuery("Select * from Lenovo_SaveBiosSettings") Lenovo BIOS Windows Management Instrumentation Interface Deployment Guide...
  • Page 156: Set A Single Bios Setting On The Local Computer If A Supervisor Password Exists

    strReturn = "error" For Each objItem in colItems ObjItem.SaveBiosSettings ";", strReturn Next WScript.Echo strRequest WScript.Echo " SaveBiosSettings: " + strReturn Set a single BIOS setting on the local computer if a supervisor password exists Use the sample scripts in the ZIP file as templates to set a single BIOS setting on the local computer if a supervisor password exists.
  • Page 157: Set A Single Bios Setting On A Remote Computer

    = WScript.Arguments(0) + "," + WScript.Arguments(1) + ";" strComputer = WScript.Arguments(2) Set objWMIService = GetObject("WinMgmts:" _ &"{ImpersonationLevel=Impersonate," _ &"authenticationLevel=pktPrivacy}!\\" _ & strComputer & "\root\wmi") Set colItems = objWMIService.ExecQuery("Select * from Lenovo_SetBiosSetting") Lenovo BIOS Windows Management Instrumentation Interface Deployment Guide...
  • Page 158: Set A Single Bios Setting On A Remote Computer When A Supervisor Password Exists

    For Each objItem in colItems ObjItem.SetBiosSetting strRequest, strReturn Next WScript.Echo strRequest WScript.Echo " SetBiosSetting: " + strReturn If strReturn <> "Success" Then WScript.Quit End If Set colItems = objWMIService.ExecQuery("Select * from Lenovo_SaveBiosSettings") strReturn = "error" For Each objItem in colItems ObjItem.SaveBiosSettings ";", strReturn Next WScript.Echo strRequest...
  • Page 159: Set A Supervisor Password On The Local Computer When A Supervisor Password Exists

    Use the sample scripts in the ZIP file as templates to set the supervisor password on a remote computer when a supervisor password exists. Note: You cannot set a supervisor password if one does not already exist. Syntax: cscript.exe SetSupervisorPasswordRemote.vbs [Old Password] [New Password] [encoding] [Hostname] Lenovo BIOS Windows Management Instrumentation Interface Deployment Guide...
  • Page 160 Example: cscript.exe SetSupervisorPasswordRemote.vbs oldpass newpass ascii,us mattdev-c5 ’ ’ Update Admnistrator Password ’ On Error Resume Next Dim colItems If WScript.Arguments.Count <> 4 Then WScript.Echo "SetSupervisorPasswordRemote.vbs [old Password] [new Password] [encoding] [hostname]" WScript.Quit End If; strRequest = "pap," + WScript.Arguments(0) + "," + WScript.Arguments(1) + ","...
  • Page 161 Lenovo BIOS Windows Management Instrumentation Interface Deployment Guide...
  • Page 162: Appendix B. Sample Powershell Scripts For Remote Bios Management

    PCIINTC = 11 PCIINTD = 11 PCIINTE = 11 PCIINTF = 11 PCIINTG = 11 PCIINTH = 11 USBBIOSSupport = Enable AlwaysOnUSB = Disable TrackPoint = Automatic TouchPad = Automatic FnKeyLock = Disable ThinkPadNumLock = Independent © Copyright Lenovo 2008...
  • Page 163: Show A Particular Bios Setting

    Show a particular BIOS setting Use the sample scripts in the ZIP file as templates to display the current value of a specified setting. Replace "AlwaysOnUSB" with the name of the setting to be queried. Lenovo BIOS Windows Management Instrumentation Interface Deployment Guide...
  • Page 164: Setting A Bios Setting

    <Command> gwmi -class Lenovo_BiosSetting -namespace root\wmi | Where-Object {$_.CurrentSetting.split(",",[StringSplitOptions]::RemoveEmptyEntries) -eq "AlwaysOnUSB"} | Format-List CurrentSetting Remote computer: <Command> gwmi -class Lenovo_BiosSetting -namespace root\wmi -ComputerName test-pc -credential (get-credential) | Where-Object {$_.CurrentSetting.split(",",[StringSplitOptions] ::RemoveEmptyEntries) -eq "AlwaysOnUSB"} | Format-List CurrentSetting <Sample output> PS C:\> gwmi -class Lenovo_BiosSetting -namespace root\wmi -ComputerName test-pc -credential (get-credential) | Where-Object {$_.CurrentSetting.split(",", [StringSplitOptions]::RemoveEmptyEntries) -eq "AlwaysOnUSB"} | Format-List CurrentSetting...
  • Page 165 Lenovo BIOS Windows Management Instrumentation Interface Deployment Guide...
  • Page 166: Appendix C. Notices

    Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.
  • Page 167: Trademarks

    Actual results may vary. Users of this document should verify the applicable data for their specific environment. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo the Lenovo logo...
  • Page 169 Printed in USA...
  • Page 170 Lenovo BIOS Windows Management Instrumentation Interface Deployment Guide Date: August 2008...

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