Dyson Slim Instructions Manual page 10

18689_CAN_DC18_OP_MAN 19/9/07 09:18 Page 10
Dyson customer care
Thank you for choosing to buy a Dyson.
If you have a question about your Dyson vacuum cleaner, call the Dyson Helpline at
1-877-397-6622 with your serial number and details of where and when you bought the
cleaner. Your serial number can be found on the rating plate which is behind the Clear bin.
Most questions can be solved over the phone by one of our Helpline staff –
If your vacuum cleaner needs service, call the Dyson Helpline. We will discuss with you the
options available for service. If your machine is under warranty, and it is a covered repair, it
will be repaired at no cost. To reach the Dyson helpline call 1-877-397-6622, or visit Dyson
online at www.dyson.com
Dyson Helpline:
Call 1-877-397-6622 toll free, 6 days a week.
Please register as a Dyson owner
To help us ensure you receive prompt and efficient service, please register as a
Dyson owner. There are two ways to do this:
• by completing and returning the enclosed form to us by mail
• online at www.dyson.com
This will confirm ownership of your Dyson in the event of an insurance loss,
and enable us to contact you if necessary.
Terms and conditions of the Dyson 5 year limited warranty
What is covered
Your Dyson vacuum cleaner is warranted against original defects in material and workmanship
for a period of five years from the date of purchase, when used for private household purposes
in accordance with the Dyson Owner's Manual. This warranty provides, at no extra cost to you,
all labour and parts to place your vacuum cleaner in proper operating condition during the
warranty period. This warranty is subject to the following terms:
What is not covered
Dyson Canada Ltd., shall not be liable for costs incurred as a result of:
• Machines purchased from an unauthorized dealer.
• Clearing blockages from your machine.
• Use of parts not in accordance with the Dyson Owner's Manual.
• Careless operation or handling, misuse, and/or lack of maintenance or
use not in accordance with the Dyson Owner's Manual.
• External sources such as weather.
• Repairs or alterations carried out by unauthorized parties or agents.
• Use of the vacuum cleaner other than for normal domestic purposes within Canada, e.g.
for commercial or rental purposes.
• Use of parts and accessories other than those produced or recommended by Dyson
Canada Ltd.
Warranty Service
• Please fill out and return the Product Registration form, or register online at
www.dyson.com
• Before service can take place, the terms of the warranty require that you contact the Dyson
Helpline with your model name/number, serial number, date and place of purchase.
Please keep your purchase receipt in a safe place to ensure you have this information. The
serial number is found on the vacuum cleaner's rating plate, which is behind the Clear
bin.
• All work will be carried out by Dyson Canada Ltd. or its authorized agents.
• Any replaced defective parts will become the property of Dyson Canada Ltd.