Samsung PN51E530 User Manual page 13

The TV image does not look as good as
it did in the store.
The picture 1s distorted: macroblock
error, small block, dots, pixelization.
Color is wrong or missing.
There is poor color or brightness.
There is a dotted line on the edge of
the screen.
The picture is black and white.
When changing channels, the picture
freezes or is distorted or delayed.
• If you have an analog cable/satellite box, upgrade to a digital set top box. Use HOM I or Component cables to
deliver HO (high definition) picture quality.
• Cable/Satellite subscribers: Try HO channels from the channel line up.
• Air/Cable Antenna connection: Try HO channels after running Auto Program.
~ Many HO channels broadcast up scaled SO (Standard Definition) content. The picture quality of up
scaled SO content is low.
• Adjust the Cable/Set top box video output resolution to 1 080i or 720p.
• Compression of video contents may cause picture distortion, especially on fast moving pictures such as those in
sports and action movies.
• A weak signal can cause picture distortion. This is not a TV problem.
• Mobile phones used close to the TV (within 3.3ft) may cause noise in the picture on analog and digital channels.
• If you're using a Component connection, make sure the component cables are connected to the correct jacks.
Incorrect or loose connections may cause color problems or a blank screen.
• Adjust the Picture options in the TV menu. (go to Picture Mode I Color I Brightness I Sharpness)
• Adjust the Energy Saving option in the TV menu. (go to MENU- Setup- Eco Solution- Energy Saving)
• Try resetting the picture to the default picture settings. (go to MENU- Picture- Picture Reset)
• If the picture size is set to Screen Fit, change it to 16:9.
• Change the cable/satellite box resolution.
• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of Component Input 1
on the TV.
• If connected to a cable box, please try to reset it. (Reconnect the ACcord and wait until the cable box reboots. It
may take up to 20 minutes)
• Set the output resolution of the cable box to 1 080i or 720p.
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There is no sound or the sound is too
low at maximum volume.
The picture is good, but there is no
sound.
The speakers are making an
inappropriate noise.
The TV will not turn on.
The TV turns off automatically.
There is no picture/video.
The TV is not receiving all channels.
• Check the volume of the device (Cable/Sat Box, OVO, Blu-ray, etc.) connected to your TV.
• If you are using an external device, check the device's audio output option Ex. you may need to change your
cable box's audio option to HOMI if the box is connected to your TV using an HOMI cable.
• Reboot the connected device by reconnecting the device's power cable.
• Check the cable connections. Make sure a video cable is not connected to an audio input.
• For Antenna or Cable connections, check the signal information. A weak signal may cause sound distortion.
• Perform the Sound Test as explained above.
• Make sure the AC power cord is securely plugged into the wall outlet and the TV.
• Make sure the wall outlet is working.
• Try pressing the POWER button on the TV to make sure the problem is not the remote.
If the TV turns on, refer to 'Remote control does not work' below.
• Ensure the Sleep Timer is set to Off in the Time menu.
• If your PC is connected to the TV, check your PC power settings.
• Make sure the AC power cord is plugged securely into the wall outlet and the TV.
• When you are watching TV connected to an antenna or cable connection, the TV will turn off after 10 - 15 minutes
if there is no signal.
• Check the cable connections. (Remove and reconnect all cables connected to the TV and external devices).
• Set your external device's (Cable/Sat Box. OVO, Blu-ray etc) video outputs to match the connections to the TV
input. For example, if an external device's output is HOMI, it should be connected to an HOMI input on the TV.
• Make sure your connected devices are powered on.
• Be sure to select the correct input source by pressing the SOURCE button on the remote control.
• Reboot the connected device by reconnecting the device's power cable.
• Make sure the coaxial cable is connected securely.
• Run Auto Program to add available channels to the channel list.
go to MENU - Channel - Auto program then select Auto and make sure the correct Cable TV signal type is set
in the menu. There are 3 options. (STD, HRC and IRC)
• Verify the antenna is positioned correctly.
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