Before You Call; Troubleshooting - Kenmore 253.7031 Series Use & Care Manual

Before You Call

CONCERN
AUTOMATIC ICE MAKER
Ice maker is not
making any ice.
Ice maker is not
making enough ice.
Freezer ice maker will
not stop making ice
(select models).
Ice cubes are freezing
together.
POTENTIAL CAUSE
• Ice maker is turned off.
• Refrigerator is not connected to
water line or water valve is not
open.
• The water supply line is kinked.
• The water filter is not seated
properly.
• The water filter may be clogged
with foreign material.
• Freezer ice maker wire signal
arm is being held up by an item
not allowing it to go in the on or
down position.
• Ice maker is producing less ice
than you expect.
• The water filter may be clogged
with foreign material.
• The water supply line is kinked.
• Saddle valve on cold water
pipe is clogged or restricted by
foreign material.
• Heavy traffic, opening or closing
of the doors excessively.
• Freezer control is set too warm
(freezer ice maker).
• Ice maker wire signal arm
is being held down by some
package in the freezer that has
fallen against the ice maker.
• Ice cubes are not being used
frequently enough or interruption
of power for prolonged time.
• Ice cubes are hollow (shells of
ice with water inside). The hollow
cubes break open in the bin and
leak their water onto existing ice,
which causes it to freeze together.
COMMON SOLUTION
• Turn on ice maker. For the fresh food ice maker, press and hold
the "Ice Off" button for three seconds until the indicator light
is off. For the freezer ice maker, lower the wire signal arm.
• Connect the unit to the household water supply and
ensure the water valve is open.
• Ensure that the supply line does not kink when the
refrigerator is pushed into place against the wall.
• Remove and re-install the water filter. Be sure to push the
filter firmly so that you hear it lock solidly into position.
• If water dispenses slowly or not at all, or if the filter is six
months old or older, it should be replaced.
• Move any item or frozen ice cubes that may block the
signal arm from being in the on or down position. See
Automatic Ice Maker-Freezer section in manual.
• The fresh food and freezer ice makers will each produce
approximately 2.5 pounds of ice every 24 hours
depending on usage conditions.
• If water dispenses slower than normal, or if the filter is six
months old or older, it should be replaced.
• Ensure that the supply line does not kink when the
refrigerator is pushed into place against the wall.
• Turn off household water line valve. Remove valve. Ensure
that valve is not a self-piercing saddle valve. Clean valve.
Replace valve if necessary.
• Press Fast Freeze to temporarily increase ice production
rate.
• Set freezer control to colder setting to improve
performance of the ice maker (freezer ice maker). Allow
24 hours for temperature to stabilize.
• Move any item or frozen ice cubes that may block the
signal arm from being in the off or upward position. See
Automatic Ice Maker-Freezer section in manual.
• Remove ice container and discard ice. The ice maker will
produce fresh supply. Ice should be used at least twice
weekly to keep the cubes separated.
• This generally occurs when the ice maker does not get
enough water. This is usually the result of a clogged water
filter or restricted water supply. Replace the water filter and
if the condition still occurs check for a Saddle Valve, water
valve not turned on all the way or kinked water supply line.
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