Lexus 2014 GX 460 Warranty And Services Manual
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Lexus 2014 GX 460 Warranty And Services Manual

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2014
GX 460
Warranty and ServiceS Guide
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Owner amenities
Warranty information
Maintenance requirements

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Summary of Contents for Lexus 2014 GX 460

  • Page 1 2014 GX 460 Warranty and ServiceS Guide Owner amenities Warranty information Maintenance requirements...

  • Page 2: Maintenance And Repairs

    Authorized deAlership MAintenAnce And repAirs Lexus recommends having maintenance and repairs for your vehicle performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, log on to www.lexus.com or contact Lexus Customer Satisfaction at (800) 255-3987.
  • Page 3 WeLCoMe to the LexuS FAMiLy Scheduled Maintenance: Your From everyone at Lexus, thank you for purchasing one of our vehicles. vehicle requires main tenance every Your Lexus is designed to deliver six months or 5,000 miles, whichever uncompromising luxury and comes first.

  • Page 4: Table Of Contents

    The Lexus Commitment ........
  • Page 5 Maintenance and Lexus Warranty Coverage ........

  • Page 6: Complimentary Services

    5,000 maintenance service. Programming miles, whichever occurs first. To of some Lexus Personal ized Settings obtain this service, contact your Lexus requires special equipment and may dealership. Your complimentary be performed only by an authorized service will include these items: Lexus dealership.

  • Page 7: Loaner Vehicle

    To obtain reimbursement for rental If your vehicle must be kept overnight car and lodging expenses, contact a at a Lexus dealership for a warranty- Lexus dealership service consultant. covered condition that requires more than eight hours to repair, Lexus will provide you with a complimentary loaner vehicle for up to five days.

  • Page 8: Roadside Assistance

    • Towing to the nearest Lexus dealership (or an alternate Additional Coverage repair facility, if necessary). After your roadside assistance coverage expires, you may join a •...

  • Page 9: Other Benefits And Assistance

    Lexus technician. should your vehicle require repair. Lexus vehicle service agreements If you’d like to know more about Lexus are available with a variety of quality-control procedures, ask a coverage options. A Lexus dealer- Lexus dealership service consultant.

  • Page 10: The Smart Key

    If a Smart Key or the key-number vehicle is repaired with Genuine Lexus plate is not available, a Lexus dealer Parts is to take it to a Lexus dealership. or certain locksmiths can obtain the Each dealership works with selected...

  • Page 11: If You Need Assistance

    ASSiStAnCe step 2 Both Lexus and your Lexus dealer are dedicated to serving your automotive If the dealership does not address needs. Your complete satisfaction your concern to your satisfaction, is our first priority. Should you have...
  • Page 12 Magnuson-Moss Warranty Act. The service is provided at no cost In addition, you must use NCDS if to you. It is part of Lexus’ effort to you are required to do so prior to promptly and equitably resolve exercising certain rights or seeking your concerns.
  • Page 13 (VIN), the names of your selling expiration of the eligibility period, and servicing dealerships, and the provided the concern or alleged current mileage on your Lexus. defect was brought to the attention of Lexus or one of its dealers during the eligibility period. Introduction...
  • Page 14 At Send your request to: this hearing, all relevant evidence is admissible. You and a Lexus repre- National Center for Dispute Settlement sentative will present both sides of the P.O. Box 457 case to the NCDS arbitrator(s).
  • Page 15 If you are dissatisfied with the arbitrator’s decision or Lexus’ The decision of the arbitrator(s) is compliance, you may pursue any binding on Lexus but not on you. other legal remedies available to Lexus must comply with the decision you, including small claims court.

  • Page 16: The Lexus Commitment

    This excellent can be confident — as we are — that warranty coverage demonstrates you’ll enjoy owning your Lexus as not only our confidence in Lexus much as you enjoy driving it. vehicles, but also our commitment to every Lexus customer.

  • Page 17: Warranty Coverages At A Glance

    WARRAnty CoveRAgeS At A gLAnCe Introduction...

  • Page 18: Your Warranties In Detail

    Begins The warrantor for these limited The warranty period begins on the warranties is Lexus, a division of vehicle’s in-service date, which is Toyota Motor Sales, U.S.A., Inc., the first date the vehicle is either...

  • Page 19: Your Rights Under State Law

    Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Any implied warranty of merchant-...

  • Page 20: New Vehicle Limited Warranty

    Lexus, subject to the exceptions indicated under front-wheel-Drive system “What Is Not Covered” on pages 19–20. Drive shaft, axle, hub, bearings, Coverage is for 48 months or seals and gaskets.

  • Page 21: What Is Not Covered

    • Improper repairs Coverage is for 72 months, regardless of mileage. • Alteration or tampering, including installation of non-Genuine Lexus For information on how to protect Accessories your vehicle from corrosion, see the section entitled “Service • Lack of or improper mainte- Procedures and Specifications —...

  • Page 22: Vehicle Identification Number

    *Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details. Your Warranties in Detail...

  • Page 23: Dispute Resolution

    *Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details. Your Warranties in Detail...

  • Page 24: Federal Emission Control Warranty

    FeDeRAL eMiSSion ContRoL WARRAnty wHAT is COVereD AND HOw LONG emission Defect warranty emission Performance warranty Lexus warrants that your vehicle: Some states and localities have • Was designed, built and established vehicle inspection equipped to conform at the and maintenance (I/M) programs...
  • Page 25 FeDeRAL eMiSSion ContRoL WARRAnty wHAT is NOT COVereD wArrANTY PArTs LisT Air/fuel metering system These warranty obligations • do not apply to failures or Air/fuel ratio feedback noncompliance caused by: control system • • The use of replacement Cold-start enrichment system parts not certified in accor- •...

  • Page 26: Exhaust Gas Recirculation

    FeDeRAL eMiSSion ContRoL WARRAnty evaporative Control system Positive Crankcase Ventilation • (PCV) system Charcoal canister • Oil filler cap • Diaphragm valve • PCV valve or orifice • Fuel filler cap • Fuel tank Other Parts Used in systems Listed •...

  • Page 27: Replacement Parts

    Owner’s Manual and this guide. your vehicle’s emission control Lexus will not deny a warranty claim systems, Lexus recommends the solely because you do not have use of Genuine Lexus Parts when records to show that you maintained servicing or repairing the systems.
  • Page 28 30 days (unless a shorter Division (6405J) period is required by law). If your Attn: Warranty Complaints claim is denied, Lexus will notify you 401 M Street SW in writing of the reason within the Washington, D.C. 20460 same period. If we fail to do so, we will repair your vehicle free of charge.

  • Page 29: Dealer Certificate

    The Emission required by Lexus prior to the sale Performance Warranty referred to in of the vehicle as set forth in Lexus’ Paragraph 4 and furnished with the current pre-delivery service manual. vehicle is solely that of the manufacturer.

  • Page 30: California Emission Control Warranty

    Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Lexus will repair your vehicle at no cost to you, including diagnosis, parts and labor. Your Warranties in Detail...
  • Page 31 Emission Control System of time, not to exceed 30 days. DEFECT WARRANTY. note: Under the terms of You should also be aware that Lexus the Basic Warranty, Lexus may deny you warranty coverage if provides coverage of four your vehicle or a part has failed due...
  • Page 32 CALiFoRniA eMiSSion ContRoL WARRAnty PArTs LisT: LONG-Term emissiON DefeCT wHAT is NOT COVereD wArrANTY The parts listed here are covered These warranty obligations do not apply to failures or noncompliance for seven years or 70,000 miles caused by: from the vehicle’s in-service date, whichever occurs first.

  • Page 33: Egr System

    EGR cooler mance of the required maintenance indicated in the Owner’s Manual • EGR pipe and this guide. Lexus will not deny a warranty claim solely because evaporative Control system you do not have records to show • Fuel tank that you maintained your vehicle.
  • Page 34 If your ment parts that are not equivalent claim is denied, Lexus will notify you in quality to genuine Lexus Parts in writing of the reason within the may impair the effectiveness of same period.
  • Page 35 CALiFoRniA eMiSSion ContRoL WARRAnty if YOU HAVe rePAir DeLAYs QUesTiONs If a Lexus dealership is unable to If you have questions or concerns complete repairs on your vehicle about your vehicle’s California within 30 days, you may have emission warranty coverage, the repairs made under Lexus’...

  • Page 36: Tire Limited Warranty

    The tires that come as original equipment on your vehicle are 535 Marriott Drive warranted by their manufacturer and Nashville, TN 37214 not Lexus. Please refer to the tire Bridgestone: (800) 847-3272 warranty statement included with the Firestone: (800) 356-4644 owner information in your vehicle.

  • Page 37: Operation And Maintenance

    You can be confident you’re getting have records to show that you the best possible service for your maintained your vehicle. However, vehicle when you take it to a Lexus damage or failures caused by dealership. Plus, a Lexus dealership lack of proper maintenance are will always use Genuine Lexus Parts not covered under warranty.
  • Page 38 However, Lexus recommends using only Genuine Lexus Parts when you need to replace a part on your vehicle. Like all Lexus products, Genuine Lexus Parts are built to the highest standards of quality, durability and performance.

  • Page 39: Obtaining Warranty Service

    Canada and need warranty service, If your vehicle is inoperable or unsafe contact a local Lexus dealership. to drive and there is no Lexus dealer- Please note, however, that your ship reasonably available to make vehicle may not be repaired free...
  • Page 40 Lexus’ recommended time allowance for the repair. If your vehicle requires emergency repair, Lexus assumes no liability for subsequent failures caused by improper repairs or the use of non-Genuine Lexus Parts unless you have the vehicle properly repaired in a timely manner.

  • Page 41: The Importance Of Scheduled Maintenance

    Lexus. It can also the engine oil and oil filter. Failure enhance your vehicle’s resale value. to do so can cause oil starvation...

  • Page 42: Maintenance And Lexus Warranty Coverage

    Lexus will not deny a warranty For a complete description of claim solely because you do not Lexus warranty coverages, see have records to show that you pages 16–33 of this booklet.

  • Page 43: Lexus Dealership Service

    Lexus dealership technicians are by a qualified technician following experts in the maintenance and repair procedures in Lexus service of Lexus vehicles. They stay current on and repair publications. the latest service information through Lexus technical bulletins, service publications and training courses.

  • Page 44: General Maintenance And Regular Use

    MAintenAnCe AnD ReguLAR uSe After a Car wash In addition to scheduled maintenance, your Lexus requires ongoing general • Check installation of driver’s maintenance such as fluid checks floor mat and visual inspections. The recom- mended guidelines for inspections After Off-road Driving are listed below.
  • Page 45 geneRAL MAintenAnCe AnD ReguLAR uSe when Cleaning the interior when Cleaning the exterior • Remove dirt and dust with a • Working from top to bottom, vacuum cleaner. Wipe dirty apply lots of low-pressure water surfaces with a soft cloth to the body, wheel wells and dampened with warm water.

  • Page 46: Scheduled Maintenance Log

    Determining Your special Operating maintenance interval: Conditions months vs. mileage In addition to standard maintenance Lexus recommends obtaining items, vehicles that are driven scheduled maintenance for under special operating conditions your vehicle every six months or require further maintenance 5,000 miles, whichever occurs first.

  • Page 47: Complimentary First Scheduled Maintenance Service

    • Inspect and adjust all fluid levels maintenance service. Programming of some Lexus Personal ized Settings • Program Lexus Personalized requires special equipment and Settings, if requested may be performed only by an •...

  • Page 48: Complimentary Second Scheduled Maintenance Service

    SCheDuLeD MAintenAnCe Log Complimentary second scheduled maintenance service: 12 months or 10,000 miles Lexus also provides your second scheduled maintenance service at no charge. The service is performed at 12 months or 10,000 miles, whichever occurs first. To obtain this service, contact your Lexus dealership.
  • Page 49 SCheDuLeD MAintenAnCe Log NOTes Scheduled Maintenance Log...

  • Page 50: Scheduled Maintenance Log

    Date: _______ Mileage: ________ Date: _______ Mileage: ________ This service, excluding maintenance required for special operating conditions, is complimentary when performed by an authorized Lexus dealership. This service is complimentary when performed by an authorized Lexus dealership. Scheduled Maintenance Log...
  • Page 51 SCheDuLeD MAintenAnCe Log 18 Months or 15,000 Miles ❑ Inspect and adjust all fluid levels ❑ Lubricate drive shaft, re-torque nuts and bolts ❑ Replace Smart Key battery ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’...
  • Page 52 SCheDuLeD MAintenAnCe Log 24 Months or 20,000 Miles 30 Months or 25,000 Miles ❑ Replace engine oil with 0W-20 oil; ❑ Inspect and adjust all fluid levels replace oil filter ❑ Reset maintenance reminder light ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors...
  • Page 53 SCheDuLeD MAintenAnCe Log 36 Months or 30,000 Miles ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Replace engine air filter ❑ Reset maintenance reminder light ❑ Replace Smart Key battery ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors ❑ Lubricate drive shaft, re-torque nuts and bolts ❑ Check installation of driver’...
  • Page 54 sCHeDULeD mAiNTeNANCe LOG 42 Months or 35,000 Miles 48 Months or 40,000 Miles ❑ Inspect and adjust all fluid levels ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Reset maintenance reminder light ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors...
  • Page 55 sCHeDULeD mAiNTeNANCe LOG 54 Months or 45,000 Miles ❑ Inspect and adjust all fluid levels ❑ Lubricate drive shaft, re-torque nuts and bolts ❑ Replace Smart Key battery ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’...
  • Page 56 sCHeDULeD mAiNTeNANCe LOG 60 Months or 50,000 Miles 66 Months or 55,000 Miles ❑ Replace engine oil with 0W-20 oil; ❑ Inspect and adjust all fluid levels replace oil filter ❑ Reset maintenance reminder light ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors...
  • Page 57 sCHeDULeD mAiNTeNANCe LOG 72 Months or 60,000 Miles ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Reset maintenance reminder light ❑ Lubricate drive shaft, re-torque nuts and bolts ❑ Rotate tires ❑ Replace active height control system fluid (if equipped) ❑ Visually inspect brake pads, calipers and rotors ❑ Replace cabin air filter...
  • Page 58 sCHeDULeD mAiNTeNANCe LOG 78 Months or 65,000 Miles 84 Months or 70,000 Miles ❑ Inspect and adjust all fluid levels ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Reset maintenance reminder light ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors...
  • Page 59 sCHeDULeD mAiNTeNANCe LOG 90 Months or 75,000 Miles ❑ Inspect and adjust all fluid levels ❑ Lubricate drive shaft, re-torque nuts and bolts ❑ Replace Smart Key battery ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’...
  • Page 60 sCHeDULeD mAiNTeNANCe LOG 96 Months or 80,000 Miles 102 Months or 85,000 Miles ❑ Replace engine oil with 0W-20 oil; ❑ Inspect and adjust all fluid levels replace oil filter ❑ Reset maintenance reminder light ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors...
  • Page 61 sCHeDULeD mAiNTeNANCe LOG 108 Months or 90,000 Miles ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Reset maintenance reminder light ❑ Lubricate drive shaft, re-torque nuts and bolts ❑ Rotate tires ❑ Replace cabin air filter ❑ Visually inspect brake pads, calipers and rotors ❑ Replace brake fluid ❑ Check installation of driver’...
  • Page 62 SCheDuLeD MAintenAnCe Log 114 Months or 95,000 Miles 120 Months or 100,000 Miles ❑ Inspect and adjust all fluid levels ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Reset maintenance reminder light ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors...
  • Page 63 SCheDuLeD MAintenAnCe Log 126 Months or 105,000 Miles ❑ Inspect and adjust all fluid levels ❑ Lubricate drive shaft, re-torque nuts and bolts ❑ Replace Smart Key battery ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’...
  • Page 64 SCheDuLeD MAintenAnCe Log 132 Months or 110,000 Miles 138 Months or 115,000 Miles ❑ Replace engine oil with 0W-20 oil; ❑ Inspect and adjust all fluid levels replace oil filter ❑ Inspect engine coolant (see page 70) ❑ Reset maintenance reminder light ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Rotate tires...
  • Page 65 SCheDuLeD MAintenAnCe Log 144 Months or 120,000 Miles ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Replace spark plugs ❑ Lubricate drive shaft, re-torque nuts and bolts ❑ Reset maintenance reminder light ❑ Replace active height control system fluid (if equipped) ❑ Rotate tires ❑ Replace cabin air filter ❑ Visually inspect brake pads, calipers...
  • Page 66 SCheDuLeD MAintenAnCe Log 150 Months or 125,000 Miles 156 Months or 130,000 Miles ❑ Inspect and adjust all fluid levels ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Reset maintenance reminder light ❑ Inspect engine coolant (see page 70) ❑ Rotate tires ❑ Reset maintenance reminder light ❑ Visually inspect brake pads, calipers and rotors...
  • Page 67 SCheDuLeD MAintenAnCe Log 162 Months or 135,000 Miles ❑ Inspect and adjust all fluid levels ❑ Lubricate drive shaft, re-torque nuts and bolts ❑ Replace Smart Key battery ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’...
  • Page 68 SCheDuLeD MAintenAnCe Log 168 Months or 140,000 Miles 174 Months or 145,000 Miles ❑ Replace engine oil with 0W-20 oil; ❑ Inspect and adjust all fluid levels replace oil filter ❑ Inspect engine coolant (see page 70) ❑ Reset maintenance reminder light ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Rotate tires...
  • Page 69 SCheDuLeD MAintenAnCe Log 180 Months or 150,000 Miles ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Reset maintenance reminder light ❑ Lubricate drive shaft, re-torque nuts and bolts ❑ Rotate tires ❑ Replace cabin air filter ❑ Visually inspect brake pads, calipers and rotors ❑ Replace brake fluid ❑ Check installation of driver’...

  • Page 70: Explanation Of Maintenance Items

    exPLAnAtion oF MAintenAnCe iteMS Ball Joints and Dust Covers The following descriptions are provided to give you a better Check the suspension and steering understanding of the maintenance linkage ball joints for looseness services that should be performed and damage. Check all dust covers on your vehicle.

  • Page 71: Drive Shaft

    Manual for service details. for the model and model year of your vehicle, such as Differential Oil Lexus Genuine floor mats. Check for correct oil level and inspect • Always properly secure each differential component for signs the driver’s floor mat using...

  • Page 72: Engine Air Filter

    SAE 0W-20 the cooling system and refill with at the next oil change. See your coolant. Always use Genuine Toyota Lexus dealer for oil specifically Super Long-Life Coolant or similar formulated for your vehicle’s engine. high-quality non-silicate, non-amine,...

  • Page 73: Power Steering Fluid

    exPLAnAtion oF MAintenAnCe iteMS fuel Lines and Connections, road Test fuel Tank Band and fuel Tank While driving the vehicle, check Vapor Vent system Hoses for proper operation of engine, Visually inspect for corrosion, transmission, brakes and steering. damage, cracks, and loose or leaking Also check the parking brake, and connections.

  • Page 74: Tire Rotation

    Tire-Pressure warning sensors replacing fluid should be performed A tire-pressure sensor is mounted by a qualified technician following on each full-size wheel. These procedures in Lexus service and sensors do not require periodic repair publications. maintenance. When a sensor’s wiper Blades...

  • Page 75: Vehicle Identification

    vehiCLe iDentiFiCAtion Model In-service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number Scheduled Maintenance Log...
  • Page 76 Active height control system ..........48–67*, 68 Axle shaft boots .
  • Page 77 Lexus Personalized Settings........
  • Page 78 Service history ..............7 Smog-check tests .
  • Page 82 13-tcS-07257 Printed 8/13 00505–14WSG–GX460...

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