Fisher-Price iXL Instructions Manual page 54

Problem
There is not enough
memory on iXL™
to transfer content
(software titles,
pictures or music)
My computer does not
recognize iXL
Custom profile does
not appear on
login screen
54
Troubleshooting
iXL™ Computer Software
Turn iXL power OFF and disconnect it from your computer. Install a memory
card (SD or SDHD card sold separately).
Connect iXL to your computer and use iXL Computer Software to remove items
from iXL.
Make sure the iXL™ Computer Software is installed on your computer.
Make sure iXL is connected to your computer, opened and power is ON.
iXL battery power may be low. Replace the batteries with four, new "AA" (LR6)
alkaline batteries.
Unplug the USB cable from the USB port on your computer and re-insert it in
another USB port.
Connect iXL to your computer and launch iXL computer software. Check to be
sure the custom profile exists. If not, try transferring it again.
Custom profile was over-written (deleted). Recreate the custom profile in iXL
computer software and transfer it to iXL (see pages 45-47).
Make sure the Name field is filled in on the custom profile screen in computer
software. Transfer the profile again to iXL.
Solution