HP Pavilion dv6500 Maintenance And Service Manual
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HP Pavilion dv6500 Maintenance And Service Manual

Entertainment pc
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HP Pavilion dv6500 Entertainment PC
Maintenance and Service Guide

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  • Page 1 HP Pavilion dv6500 Entertainment PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description 2 External component identification Display components ......................... 5 Top components ........................6 Lights ........................6 Keys ........................7 Buttons, speakers, and fingerprint reader ..............8 TouchPad ....................... 10 Front components ........................11 Left-side components ....................... 12 Right-side components ......................
  • Page 6 Component replacement procedures ..................40 Serial number ......................40 Battery ........................41 Camera module ...................... 42 Display inverter ....................... 44 Hard drive ......................46 Computer feet ......................48 Memory module ...................... 48 RTC battery ......................50 WLAN module ......................51 Optical drive ......................
  • Page 7 Phillips PM2.5×7.0 screw ..................... 103 Phillips PM2.5×5.0 screw ..................... 106 Phillips PM2.5×2.0 screw ..................... 108 Phillips PM2.5×4.0 screw ..................... 109 Hex HM5.0×9.0 standoff ..................... 111 Phillips PM2.0×2.0 screw ..................... 112 Phillips PM2.5×5.0 captive screw ..................113 Phillips 2.5×4.0 captive screw ....................114 8 Backup and Recovery Recovering system information ....................
  • Page 8 viii...

  • Page 9: Product Description

    Category Description Full-featured Defeatured computer computer models models Product Name HP Pavilion dv6500 Entertainment PC • • Processors Intel® Core™ 2 Duo processors 2.20-GHz processor, 4-MB L2 cache, 800-MHz front • • side bus (FSB) 2.00-GHz processor, 2-MB L2 cache, 800-MHz FSB •...
  • Page 10 Category Description Full-featured Defeatured computer computer models models ● 895 MB of video memory on computer models with 2 GB system RAM (128 MB + 767 MB Turbo Cache) ● 1919 MB of video memory on computer models with 4 GB system RAM (128 MB + 1535 MB Turbo Cache) System design supports up to 55 W GPU requirement.
  • Page 11 Category Description Full-featured Defeatured computer computer models models 12.7-mm tray load • • Supports the following drives: • • ● HD-ROM Drive ● DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe ● DVD±RW and CD-RW Super Multi Double-Layer Combo Drive ●...
  • Page 12 VGA (Dsub 15-pin) • • 1394 • 2-pin AC power • • Docking Expansion port 3 supports HP xb3000 Notebook • • Expansion Base and HP Notebook QuickDock Keyboard/pointing 15.4-inch keyboard • • devices TouchPad with 2 buttons and two-way scroll (taps •...

  • Page 13: External Component Identification

    External component identification Display components Item Component Description Internal display switch* Turns off the display if the display is closed while the computer is on. Internal microphones (2) (select models only) Record sound. NOTE: If there is a microphone icon next to each microphone opening, the computer has internal microphones.

  • Page 14: Top Components

    Top components Lights Item Component Description ● Power lights (2)* On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Battery light On: A battery is charging. ●...

  • Page 15: Keys

    Keys Item Component Function Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key or the key. Windows logo key Displays the Windows® Start menu. Windows applications key Displays a shortcut menu for items beneath the pointer.

  • Page 16: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Item Component Description ● Power button* When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button to shut down the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
  • Page 17 Item Component Description Play/pause button Plays or pauses the disc. ● Next/fast forward button Plays the next track or chapter when pressed once. ● Fast forwards media when pressed simultaneously with key. Stop button Stops the disc. Volume mute button Mutes and restores the speaker sound.

  • Page 18: Touchpad

    TouchPad Item Component Function ● TouchPad light Blue: TouchPad is enabled. ● Amber: TouchPad is disabled. TouchPad* Moves the pointer and selects or activates items on the screen. Left TouchPad button* Functions like the left button on an external mouse. TouchPad on/off button Enables/disables the TouchPad.

  • Page 19: Front Components

    Amber: An integrated wireless device is turned off. Consumer infrared lens Receives a signal from a remote control device, such as the HP Remote Control. Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array microphone, or monaural microphone.

  • Page 20: Left-Side Components

    Left-side components Item Component Function Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. S-Video-out jack Connects an optional S-Video device such as a television, VCR, camcorder, overhead projector, or video capture card.

  • Page 21: Right-Side Components

    Item Component Function ● xD-Picture Card (XD) Type H ● xD-Picture Card (XD) Type M Right-side components Item Component Function ExpressCard slot Supports optional ExpressCard/54 cards. Optical drive Reads optical discs, and, on select models, also writes to optical discs. Optical drive light Blinking: The optical drive is being accessed.

  • Page 22: Bottom Components

    Bottom components Item Component Function Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay. Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer. Serial number location...

  • Page 24: Computer Major Components

    Computer major components Item Description Spare part number Display assemblies Chapter 3 Illustrated parts catalog...
  • Page 25 Switch cover (includes LED board and cable) 446512-001 Power button board (includes power button board cable) 431437-001 Keyboards For use with HP Pavilion dv6500 Entertainment PC computer models: Belgium 441427-A41 The Czech Republic 441427-221 Denmark...
  • Page 26 Item Description Spare part number The United States 441427-001 For use only with Best Buy computer models: Finland, Norway, and Sweden 443689-DH1 and 452636-DH1 French Canada 443689-121 and 452636-121 The Netherlands and Europe 443689-B31 and 452636-B31 Italy 443689-061 and 452636-061 Portugal 443689-131 and 452636-131...
  • Page 27 Item Description Spare part number HDMI port cover (not illustrated) (10) ExpressCard assembly 431439-001 (11) Processors Intel Core 2 Duo processors: ● 2.20-GHz processor (4-MB L2 cache, 800-MHz FSB) 453771-001 ● 2.00-GHz processor (2-MB L2 cache, 800-MHz FSB) 455515-001 ● 1.86-GHz processor (1-MB L2 cache, 533-MHz FSB) 453773-001 ●...
  • Page 28 Item Description Spare part number 200-GB, 4200-rpm 451863-001 160-GB, 5400-rpm 451462-001 120-GB, 5400-rpm 446498-001 80-GB, 5400-rpm 446497-001 60-GB, 5400-rpm 446496-001 (19) WLAN modules Intel 802.11a/b/g/n WLAN modules: ● For use in Antigua & Barbuda, Argentina, Aruba, the Bahamas, Barbados, Bermuda, 441086-001 Brunei, Canada, the Cayman Islands, Chile, Colombia, Costa Rica, the Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Hong Kong, India,...
  • Page 29 Item Description Spare part number Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissa, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, the...

  • Page 30: Display Assembly Components

    Display assembly components Item Description Spare part number Display bezels For use only with computer models equipped with a camera (includes openings for camera 446483-001 and microphones) For use only with computer models not equipped with a camera (includes openings for 436260-001 microphones) For use only with Best Buy computer models equipped with a camera (includes openings for...

  • Page 31: Plastics Kit

    Item Description Spare part number Display enclosures (include logo and WLAN wireless antenna transceivers and cables) For use only with HP Pavilion dv6500 Entertainment PC computer models 446487-001 For use only with Best Buy computer models 436261-001 Display hinge covers (not illustrated)

  • Page 32: Cable Kit

    Cable Kit Item Description Spare part number Cable Kit: 446519-001 LED board cable Power button board cable USB/power connector board cable Audio board cable Bluetooth module cable Chapter 3 Illustrated parts catalog...

  • Page 33: Mass Storage Devices

    Mass storage devices Item Description Spare part number Hard drives (include hard drive bracket) 250-GB, 5400-rpm 453775-001 200-GB, 4200-rpm 451863-001 160-GB, 5400-rpm 451862-001 120-GB, 5400-rpm 446498-001 80-GB, 5400-rpm 446497-001 60-GB, 5400-rpm 446496-001 Optical drives (include bezel and bracket) HD-ROM Drive 446502-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe 446501-001...

  • Page 34: Miscellaneous Parts

    407939-001 DVB-T tuner 412175-001 DVB-T antenna adapter 412176-001 ExpressCard Kit (includes software CD) 445170-001 HP backpack 405527-001 HP carrying case 418162-001 HP Remote Control 435743-001 Infrared emitter with cable 439129-001 Optical wired mouse 436238-001 RF input adapter cable (without ferrite)

  • Page 35: Sequential Part Number Listing

    Description Spare part number The People's Republic of China 394279-AA1 Switzerland 394279-111 Taiwan 394279-AB1 The United Kingdom and Hong Kong 394279-031 Screw Kit 434747-001 ● Hex HM5.0×9.0 standoff ● Phillips PM3.0×4.0 screw ● Phillips PM2.5×7.0 screw ● Phillips PM2.5×5.0 screw ●...
  • Page 36 RF input adapter cable (without ferrite) 412175-001 DVB-T tuner 412176-001 DVB-T antenna adapter 412766-002 Bluetooth module (includes Bluetooth module cable) 418162-001 HP carrying case 430958-001 Wireless laser mouse (includes cable adapter) 431391-001 Display inverter 431393-001 Microphone (includes receiver and cable) 431394-001...
  • Page 37 Spare part Description number 439128-001 Windows Vista remote control (fits into ExpressCard slot) 439129-001 Infrared emitter with cable 439130-001 ATSC/NTSC/PAL TV tuner 439131-001 ATSC/NTSC TV tuner antenna 439254-001 Windows Vista remote control (does not fit into ExpressCard slot) 441086-001 Intel 802.11a/b/g/n WLAN module for use in Antigua & Barbuda, Argentina, Aruba, the Bahamas, Barbados, Bermuda, Brunei, Canada, the Cayman Islands, Chile, Colombia, Costa Rica, the Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Hong Kong, India, Indonesia, Malaysia, Mexico, Panama, Paraguay, Peru, Saudi Arabia, Taiwan, Uruguay, the United States,...
  • Page 38 Spare part Description number 441427-121 Keyboard for use in French Canada 441427-131 Keyboard for use in Portugal 441427-141 Keyboard for use in Turkey 441427-151 Keyboard for use in Greece 441427-171 Keyboard for use in Saudi Arabia 441427-221 Keyboard for use in the Czech Republic 441427-251 Keyboard for use in Russia 441427-281...
  • Page 39 Spare part Description number 446483-001 Display bezel for use only with computer models equipped with a camera 446486-001 Camera module (includes 2-sided tape) 446487-001 Display enclosure 446494-001 512-MB memory module (667-MHz, PC2-5300, 1-DIMM) 446495-001 1024-MB memory module (667-MHz, PC2-5300, 1-DIMM) 446496-001 60-GB, 5400-rpm hard drive (includes hard drive bracket) 446497-001...
  • Page 40 Spare part Description number 450933-001 Fan/heat sink assembly for use only with computer models equipped with discrete graphics subsystem memory (includes thermal material) 451861-001 Intel 802.11a/b/g WLAN module for use in Antigua & Barbuda, Argentina, Australia, the Bahamas, Barbados, Brunei, Canada, Chile, the Dominican Republic, Guam, Guatemala, Hong Kong, India, Indonesia, Malaysia, Mexico, New Zealand, Panama, Paraguay, Saudi Arabia, Taiwan, the United States, and Vietnam 451861-002...
  • Page 41 Spare part Description number 453772-001 Intel Core 2 Duo 1.5-GHz processor (2-MB L2 cache, 667-MHz FSB; includes thermal material) 453773-001 Intel Core 2 Duo 1.86-GHz processor (1-MB L2 cache, 553-MHz FSB; includes thermal material) 453774-001 2048-MB memory module (PC2-5300, DDR2, 667-MHz ) 453775-001 250-GB, 5400-rpm hard drive (includes hard drive bracket) 455311-001...

  • Page 42: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Hex 5.0-mm nut driver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 43: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 44: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 45: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 46: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 47: Unknown User Password

    Unknown user password If the computer you are servicing has an unknown user password, follow these steps to clear the password. NOTE: These steps also clear CMOS. Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 48: Component Replacement Procedures

    Make special note of each screw and standoff size and location during removal and replacement. Serial number Report the computer serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the computer. Chapter 4 Removal and replacement procedures...

  • Page 49: Battery

    Battery Description Spare part number 12-cell, 8.80-Ah Li-ion battery 451864-001 6-cell, 2.55-Ah Li-ion battery 446507-001 6-cell, 2.20-Ah Li-ion battery 446506-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 50: Camera Module

    Camera module NOTE: If it has been determined that the camera module is the component that must be replaced to complete the computer repair, the display assembly does not have to be removed. Follow the procedures in this section to replace the camera module. For information on replacing the display assembly and other display assembly internal components, see Display assembly on page Description...
  • Page 51 Release the display bezel top edge (3). Release the camera module (1) from the display enclosure as far as the camera module cable allows. Disconnect the camera module cable (2) from the camera module. Remove the camera module. Reverse this procedure to install the camera module. Component replacement procedures...

  • Page 52: Display Inverter

    Display inverter NOTE: If it has been determined that the display inverter is the component that must be replaced to complete the computer repair, the display assembly does not have to be removed. Follow the procedures in this section to replace the display inverter. For information on replacing the display assembly and other display assembly internal components, see Display assembly on page Description...
  • Page 53 Release the display bezel bottom edge (3). Release the display inverter (1) as far as the display panel cable and the backlight cable allow. Disconnect the display panel cable (2) and the backlight cable (3) from the display inverter. Remove the display inverter. Reverse this procedure to install the display inverter.

  • Page 54: Hard Drive

    Hard drive NOTE: All hard drive spare part kits include a hard drive bracket. Description Spare part number 250-GB, 5400-rpm 453775-001 200-GB, 4200-rpm 451863-001 160-GB, 5400-rpm 451862-001 120-GB, 5400-rpm 446498-001 80-GB, 5400-rpm 446497-001 60-GB, 5400-rpm 446496-001 Before removing the hard drive, follow these steps: Shut down the computer.
  • Page 55 Use the Mylar tab (1) to lift the hard drive (2) until it disconnects from the computer. Remove the hard drive from the hard drive bay. If it is necessary to remove the hard drive bracket, remove the four Phillips PM3.0×3.0 hard drive bracket screws (1) that secure the hard drive bracket to the hard drive.

  • Page 56: Computer Feet

    Computer feet Description Spare part number Rubber Kit (includes base enclosure rubber feet and display bezel screw covers) 431430-001 The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. Memory module Description Spare part number 2048-MB (PC2-5300, 667-MHz, DDR2)
  • Page 57 Lift the left side of the cover (2), swing it to the right, and remove the cover. The memory/WLAN module compartment cover is included in the Plastics Kit, spare part number 438368-001. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises away from the computer.) Remove the module (2) by pulling it away from the slot at an angle.

  • Page 58: Rtc Battery

    RTC battery NOTE: Removing the RTC battery and leaving it uninstalled for 5 or more minutes causes all passwords and CMOS settings to be cleared. Description Spare part number RTC battery (includes 2-sided tape) 446518-001 and 449729-001 Before removing the RTC battery, follow these steps: Shut down the computer.

  • Page 59: Wlan Module

    WLAN module Description Spare part number Intel 802.11a/b/g/n WLAN modules: ● For use in Antigua & Barbuda, Argentina, Aruba, the Bahamas, Barbados, Bermuda, Brunei, 441086-001 Canada, the Cayman Islands, Chile, Colombia, Costa Rica, the Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Hong Kong, India, Indonesia, Malaysia, Mexico, Panama, Paraguay, Peru, Saudi Arabia, Taiwan, Uruguay, the United States, Venezuela, and Vietnam ●...
  • Page 60 Description Spare part number Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Palau, Panama, Papua New Guinea, Paraguay, the People's Republic of China, Peru, the Philippines, Poland, Portugal, Qatar, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome &...
  • Page 61 Remove the WLAN module (4) by pulling it away from the slot at an angle. NOTE: WLAN modules are designed with a notch (5) to prevent incorrect installation into the WLAN module slot. Reverse this procedure to install a WLAN module. Component replacement procedures...

  • Page 62: Optical Drive

    Optical drive NOTE: All optical drive spare part kits include an optical drive bezel. Description Spare part number HD-ROM Drive 446502-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe 446501-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 446500-001 DVD/CD-RW Combo Drive 446499-001...
  • Page 63 Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive. Remove the optical drive bracket (2). Reverse the above procedure to reassemble and install the optical drive. Component replacement procedures...

  • Page 64: Switch Cover

    Switch cover Description Spare part number Switch cover (includes LED board and cable) 446512-001 Before removing the switch cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 65 Lift the rear edge of the switch cover and swing it forward until it rests on the keyboard. Release the zero insertion force (ZIF) connector (1) to which the power button board is connected, and disconnect the cable from the power button board. Disconnect the microphone cable (2) from the power button board.

  • Page 66: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly 431447-001 Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 67: Power Button Board

    Power button board Description Spare part number Power button board (includes power button board cable) 431437-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 68: Keyboard

    Keyboard For use only with computer models not sold at Best Buy: Belgium 441427-A41 The Netherlands and Europe 441427-B3 The Czech Republic 441427-211 Portugal 441427-131 Denmark 441427-081 Russia 441427-251 Finland, Norway, and Sweden 441427-DH1 Saudi Arabia 441427-171 France 441427-051 Spain 441427-071 French Canada 441427-121...
  • Page 69 Remove the keyboard: Turn the computer upside down, with the front toward you. Remove the four Phillips PM2.5×7.0 screws that secure the keyboard to the computer. Turn the computer display-side up, with the front toward you. Open the computer as far as possible. Lift the rear edge of the keyboard (1) until it rests at an angle.
  • Page 70 Release the ZIF connector (1) to which the keyboard cable is attached and disconnect the keyboard cable (2) from the system board. Remove the keyboard. Reverse this procedure to install the keyboard. NOTE: The power button board cable and LED board cable are included in the Cable Kit, spare part number 446519-001.

  • Page 71: Display Assembly

    Display assembly Description Spare part number 15.4-inch, WXGA, BrightView, display assembly for use only with computer models equipped with a 446481-001 camera (includes camera, microphones, and WLAN transceivers and antenna cables) 15.4-inch, WXGA, BrightView, display assembly for use only with computer models not equipped 446482-001 with a camera (includes microphones and WLAN transceivers and antenna cables) 15.4-inch, WXGA, BrightView, display assembly for use only with Best Buy computer models equipped...
  • Page 72 Remove the Phillips PM2.5×7.0 screws that secure the display assembly to the computer. Turn the computer display-side up, with the front toward you. Open the computer to an upright position. Disconnect the following cables: (1) Display panel cable (2) Microphone cable (3) Camera cable Remove the wireless antenna cables (4) from the routing channels (5) built into the top cover.
  • Page 73 Remove the display assembly (2). If it is necessary to replace the display bezel or any of the display assembly internal components, remove the following: (1) Four rubber screw covers on the display bezel top edge (2) Two rubber screw covers on the display bezel bottom edge (3) Six Phillips PM2.5×5.0 screws NOTE: The display rubber screw covers are included in the Display Screw Kit, spare part number...
  • Page 74 Remove the display bezel (3). Display bezels are available using spare part numbers 446483-001 (for use only with computer models equipped with a camera), 433281-001 (for use only with computer models not equipped with a camera), 436260-001 (for use only with Best Buy computer models equipped with a camera), and 455313-001 (for use only with Best Buy computer models not equipped with a camera).
  • Page 75 Remove the display hinges (3). The display hinges are available using spare part number 431395-001. If it is necessary to replace the wireless antenna transceivers and cables, remove the Phillips PM2.0×3.0 screw (1) that secures each transceiver to the display enclosure. Remove the wireless antenna cables from the clips (2) built into the display enclosure.
  • Page 76 Remove the microphone cables (3) from the display enclosure. The microphones and cables are available using spare part number 431393-001. If it is necessary to replace the camera cable, release the retention tabs (1) built into the display enclosure that secure the camera cable to the display enclosure. Remove the camera cable (2) from the display enclosure.

  • Page 77: Top Cover

    Top cover Description Spare part number For use only with computer models equipped with a fingerprint reader (includes TouchPad and cable 446509-001 and fingerprint reader board and cable) For use only with computer models not equipped with a fingerprint reader (includes TouchPad and 446508-001 cable) For use only with computer models sold at Best Buy equipped with a fingerprint reader (includes...
  • Page 78 Disconnect the power button board cable (2) and the LED button board cable (3) from the low insertion force (LIF) connectors on the system board. Remove the power button board cable and LED board cable. Turn the computer upside down, with the front toward you. Remove the nine Phillips PM2.5×7.0 screws that secure the top cover to the computer.
  • Page 79 Remove the following: (1) Three Phillips PM2.5×2.0 screws in the optical drive bay (2) One Phillips PM2.5×5.0 screw on the rear edge of the base enclosure (3) Three Phillips PM2.5×7.0 screws on the rear edge of the base enclosure that secure the top cover trim to the computer (4) Two HM5.0×9.0 standoffs in the memory/WLAN module compartment Turn the computer right-side up, with the front toward you.
  • Page 80 Remove the top cover trim (1). The top cover trim is available using spare part number 431421-001. Lift the rear edge of the top cover (2) until it disengages from the computer. Remove the top cover. Reverse this procedure to install the top cover and top cover trim. Chapter 4 Removal and replacement procedures...

  • Page 81: Bluetooth Module

    Bluetooth module Description Spare part number Bluetooth module (includes Bluetooth module cable) 412766-002 Before removing the Bluetooth module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 82: Expresscard Assembly

    Remove the Bluetooth module (3). Reverse this procedure to install the Bluetooth module. ExpressCard assembly Description Spare part number ExpressCard assembly 431439-001 Before removing the ExpressCard assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 83 Remove the ExpressCard assembly: Press the ExpressCard slot bezel (1) to release the bezel from the ExpressCard slot. Remove the ExpressCard slot bezel (2). The ExpressCard slot bezel is included in the Plastics Kit, spare part number 438368-001. Remove the four Phillips PM2.5×4.0 screws (1) that secure the ExpressCard assembly to the system board.

  • Page 84: Usb/Power Connector Board

    USB/power connector board Description Spare part number For use only with computer models using a 90-watt AC adapter 446524-001 For use only with computer models using a 65-watt AC adapter 449454-001 Before removing the USB/power connector board, follow these steps: Shut down the computer.

  • Page 85: System Board

    Disconnect the USB cable (3) and the power connector cable (4) from the USB/power connector board. Remove the USB/power connector board. Reverse this procedure to install the USB/power connector board. System board NOTE: All system board spare part kits include a modem cable and replacment thermal material. Description Spare part number For use only with computer models equipped with discrete graphics subsystem memory (includes 128...
  • Page 86 Keyboard (see Keyboard on page Speaker assembly (see Speaker assembly on page Display assembly (see Display assembly on page Top cover (see Top cover on page Audio board (see Audio board on page USB/power connector board (see USB/power connector board on page When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ●...
  • Page 87 Release the system board (4) by sliding it to the right until the connectors on the left side of the system board disengage from the base enclosure. Remove the system board. If it is necessary to replace the USB/power connector board cable, turn the system board upside down with the expansion port 3 toward you.

  • Page 88: Audio Board

    Audio board Description Spare part number Audio board (includes audio connectors, audio board cable, and infrared lens) 446523-001 Before removing the audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 89: Fan/Heat Sink Assembly

    Remove the audio board (3) by lifting it straight up. Reverse this procedure to install the audio board. Fan/heat sink assembly NOTE: All fan/heat sink assembly spare part kits include replacement thermal material. Description Spare part number For use only with computer models equipped with discrete graphics subsystem memory and 8.1 450933-001 processors For use only with computer models equipped with discrete graphics subsystem memory and 7.9...
  • Page 90 Remove the battery (see Battery on page 41). Remove the following components: Hard drive (see Hard drive on page Optical drive (see Optical drive on page Switch cover (see Switch cover on page Keyboard (see Keyboard on page Speaker assembly (see Speaker assembly on page Display assembly (see Display assembly on page...

  • Page 91: Processor

    NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly (1) and (2), the processor (3), and the system board component (4) each time the fan/heat sink assembly is removed. Thermal material must be installed on all surfaces before the fan/heat sink assembly is reinstalled.
  • Page 92 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 41). Remove the following components: Hard drive (see Hard drive on page Optical drive (see Optical drive on page...

  • Page 93: Setup Utility

    Setup Utility Starting the Setup Utility The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows® operating system is not working or will not load. NOTE: The fingerprint reader (select models only) does not work when accessing the Setup Utility. The utility reports information about the computer and provides settings for startup, security, and other preferences.

  • Page 94: Navigating And Selecting In The Setup Utility

    Navigating and selecting in the Setup Utility Because the Setup Utility is not Windows-based, it does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in a drop-down list or to toggle a field, for example an Enable/Disable field, use either the arrow keys or or f6.

  • Page 95: Using Advanced Setup Utility Features

    Using advanced Setup Utility features This chapter describes the Setup Utility features recommended for all users. For more information about the Setup Utility features recommended for advanced users only, refer to Help and Support, which is accessible only when the computer is in Windows. The Setup Utility features available for advanced users include a hard drive self-test, a Network Service Boot, and settings for boot order preferences.

  • Page 96: Security Menu

    Security menu Select To do this Administrator password Enter, change, or delete an administrator password. Power-On Password Enter, change, or delete a power-on password. System Configuration menu Select To do this Language Support Change the Setup Utility language. Enhanced SATA support (select models only) Enable/disable enhanced SATA mode.

  • Page 97: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Height (front to back) 4.09 cm 1.61 in Width 35.71 cm 14.06 in Depth 25.71 cm 10.12 in Weight (with optical drive, hard drive, and battery) 2.86 kg 6.31 lbs Input power Operating voltage 18.5 V dc —19.0 V dc Operating current 3.5 A or 4.74 A...

  • Page 98: 15.4-Inch, Wxga, Brightview Display Specifications

    Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 15.4-inch, WXGA, BrightView display specifications Metric U.S.

  • Page 99: Hard Drive Specifications

    Hard drive specifications 250-GB* 200-GB* 160-GB* 120-GB* 80-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 102 g 102 g 102 g 102 g 102 g Interface type SATA...

  • Page 100: Dvd±Rw And Cd-Rw Super Multi Double-Layer Combo Drive Specifications

    DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-R and CD-RW CD-ROM, CD-ROM XA, MIXED MODE DVD+R, DVD+RW, DVD-R, DVD-RW, CD, CD-I, CD-I Bridge (Photo-CD, Video DVD-RAM CD), Multisession CD (Photo-CD, CD- EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW,...

  • Page 101: System Dma Specifications

    System DMA specifications Hardware DMA System function DMA0 Not applicable DMA1* Not applicable DMA2* Not applicable DMA3 Not applicable DMA4 Direct memory access controller DMA5* Available for PC Card DMA6 Not assigned DMA7 Not assigned *PC Card controller can use DMA 1, 2, or 5. System DMA specifications...

  • Page 102: System Interrupt Specifications

    System interrupt specifications Hardware IRQ System function IRQ0 System timer IRQ1 Standard 101-/102-Key or Microsoft® Natural Keyboard IRQ2 Cascaded IRQ3 Intel 82801DB/DBM USB2 Enhanced Host Controller—24CD IRQ4 COM1 IRQ5* Conexant AC—Link Audio Intel 82801DB/DBM SMBus Controller—24C3 Data Fax Modem with SmartCP IRQ6 Diskette drive IRQ7*...

  • Page 103: System I/O Address Specifications

    System I/O address specifications I/O address (hex) System function (shipping configuration) 000 - 00F DMA controller no. 1 010 - 01F Unused 020 - 021 Interrupt controller no. 1 022 - 024 Opti chipset configuration registers 025 - 03F Unused 02E - 02F 87334 “Super I/O”...
  • Page 104 I/O address (hex) System function (shipping configuration) 220 - 22F Entertainment audio 230 - 26D Unused 26E - 26 Unused 278 - 27F Unused 280 - 2AB Unused 2A0 - 2A7 Unused 2A8 - 2E7 Unused 2E8 - 2EF Reserved serial port 2F0 - 2F7 Unused 2F8 - 2FF...

  • Page 105: System Memory Map Specifications

    System memory map specifications Size Memory address System function 640 KB 00000000-0009FFFF Base memory 128 KB 000A0000-000BFFFF Video memory 48 KB 000C0000-000CBFFF Video BIOS 160 KB 000C8000-000E7FFF Unused 64 KB 000E8000-000FFFFF System BIOS 15 MB 00100000-00FFFFFF Extended memory 58 MB 04800000-07FFFFFF Super extended memory 58 MB...

  • Page 106: Screw Listing

    Screw listing This section provides specification and reference information for the screws and standoffs used in the computer. All screws and standoffs listed in this section are available in the Screw Kit, spare part number 434747-001, and the Display Screw Kit, spare part number 431399-001. Chapter 7 Screw listing...

  • Page 107: Phillips Pm2.0×5.0 Captive Screw

    Phillips PM2.0×5.0 captive screw Color Quantity Length Thread Head width Black 5.0 mm 2.0 mm 5.0 mm Where used: (1) Two screws (secured by C-clips) that secure the hard drive cover to the computer (2) Two screws (secured by C-clips) that secure the memory/WLAN module compartment cover to the computer Phillips PM2.0×5.0 captive screw...

  • Page 108: Phillips Pm3.0×4.0 Screw

    Phillips PM3.0×4.0 screw Color Quantity Length Thread Head width Silver 4.0 mm 3.0 mm 5.0 mm Where used: 4 screws that secure the hard drive bracket to the hard drive 100 Chapter 7 Screw listing...

  • Page 109: Phillips Pm2.0×3.0 Screw

    Phillips PM2.0×3.0 screw Color Quantity Length Thread Head width Silver 3.0 mm 2.0 mm 4.5 mm Where used: 2 screws that secure the WLAN module to the system board Where used: 2 screws that secure the optical drive bracket to the optical drive Phillips PM2.0×3.0 screw 101...
  • Page 110 Where used: One screw that secures the power button board to the fan/heat sink assembly Where used: 4 screws that secure the display hinges to the display panel Where used: 2 screws that secure the wireless antenna transceivers to the display enclosure 102 Chapter 7 Screw listing...

  • Page 111: Phillips Pm2.5×7.0 Screw

    Phillips PM2.5×7.0 screw Color Quantity Length Thread Head width Black 7.0 mm 2.5 mm 5.0 mm Where used: (1) One screw that secures the optical drive to the computer (2) Four screws that secure the keyboard to the computer (3) Two screws that secure the display assembly to the computer Phillips PM2.5×7.0 screw 103...
  • Page 112 Where used: 2 screws that secure the display assembly to the computer Where used: 9 screws that secure the top cover to the computer Where used: 3 screws that secure the top cover trim to the computer 104 Chapter 7 Screw listing...
  • Page 113 Where used: 2 screws that secure the top cover to the computer Phillips PM2.5×7.0 screw 105...

  • Page 114: Phillips Pm2.5×5.0 Screw

    Phillips PM2.5×5.0 screw Color Quantity Length Thread Head width Black 5.0 mm 2.5 mm 5.0 mm Where used: 3 screws that secure the switch cover to the computer 106 Chapter 7 Screw listing...
  • Page 115 Where used: 6 screws that secure the display bezel to the display assembly Where used: One screw that secures the top cover to the computer Where used: One screw that secures the top cover to the computer Phillips PM2.5×5.0 screw 107...

  • Page 116: Phillips Pm2.5×2.0 Screw

    Phillips PM2.5×2.0 screw Color Quantity Length Thread Head width Silver 2.0 mm 2.5 mm 7.0 mm Where used: 2 screws that secure the speaker assembly to the computer Where used: 3 screws that secure the top cover to the computer 108 Chapter 7 Screw listing...

  • Page 117: Phillips Pm2.5×4.0 Screw

    Phillips PM2.5×4.0 screw Color Quantity Length Thread Head width Silver 4.0 mm 2.5 mm 5.0 mm Where used: 6 screws that secure the display panel to the display assembly Where used: 2 screws that secure the top cover to the computer Phillips PM2.5×4.0 screw 109...
  • Page 118 Where used: (1) Four screws that secure the ExpressCard assembly to the computer (2) Two screws that secure the USB/power connector board to the computer (3) Two screws that secure the system board to the computer Where used: 2 screws that secure the audio board to the computer 110 Chapter 7 Screw listing...

  • Page 119: Hex Hm5.0×9.0 Standoff

    Hex HM5.0×9.0 standoff Color Quantity Length Thread Head width Silver 9.0 mm 2.5 mm 5.0 mm Where used: 2 standoffs that secure the top cover to the computer Hex HM5.0×9.0 standoff 111...

  • Page 120: Phillips Pm2.0×2.0 Screw

    Phillips PM2.0×2.0 screw Color Quantity Length Thread Head width Silver 2.0 mm 2.0 mm 4.0 mm Where used: 2 screws that secure the Bluetooth module to the system board 112 Chapter 7 Screw listing...

  • Page 121: Phillips Pm2.5×5.0 Captive Screw

    Phillips PM2.5×5.0 captive screw Color Quantity Length Thread Head width Black 5.0 mm 2.5 mm 5.0 mm Where used: 3 screws that secure the fan/heat sink to the computer Phillips PM2.5×5.0 captive screw 113...

  • Page 122: Phillips 2.5×4.0 Captive Screw

    Phillips 2.5×4.0 captive screw Color Quantity Length Thread Head width Silver 4.0 mm 2.5 mm 5.0 mm Where used: One captive screw (secured by a C-clip) that secures the fan/heat sink assembly to the system board 114 Chapter 7 Screw listing...

  • Page 123: Backup And Recovery

    Backup and Recovery Recovering system information Tools provided by the operating system and Recovery Manager software are designed to help you with the following tasks for safeguarding your information and restoring it in case of a system failure: ● Back up your information regularly to protect your important system files. ●...

  • Page 124: Back Up Suggestions

    Back up suggestions ● Create system restore points using the Windows System Restore feature. ● Store personal files in the Documents folder and back up these folders periodically. ● Back up templates stored in their associated programs. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time saver if you have to reset your preferences.

  • Page 125: Restore To A Previous Date And Time

    Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: Select Start > Control Panel > System and Maintenance > System. In the left pane, click System protection.

  • Page 126: Reinstalling Software Programs And Drivers

    Reinstalling software programs and drivers If a program or driver preinstalled at the factory is accidentally erased or is damaged, Recovery Manager allows you to reinstall it. NOTE: Software not provided with this computer must be reinstalled from the disc provided by the manufacturer or downloaded from the manufacturer's Web site.

  • Page 127: Performing A Recovery

    Performing a recovery Recovery Manager software allows you to repair or restore the system if you experience system failure or instability. Recovery Manager works from recovery discs that you create or from a dedicated recovery partition on the hard drive. NOTE: Windows has its own built-in repair features, such as System Restore and driver rollback capabilities.

  • Page 128: Deleting The Recovery Partition On The Hard Drive

    Deleting the recovery partition on the hard drive The Recovery Manager Advanced Options menu provides the option of deleting the recovery partition, which will increase space on the hard drive. Delete the recovery partition only if you have already created recovery discs.

  • Page 129: Connector Pin Assignments

    Connector pin assignments Audio-in (microphone) Signal Audio signal in Audio signal in Ground Audio-out (headphone) Signal Audio out, left channel Audio out, right channel Ground Audio-in (microphone) 121...

  • Page 130: External Monitor

    External monitor Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock 122 Chapter 9 Connector pin assignments...

  • Page 131: Modem)

    RJ-11 (modem) Signal Unused Ring Unused Unused Unused RJ-45 (network) Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused RJ-11 (modem) 123...

  • Page 132: S-Video-Out

    S-Video-out Signal S-VHS color (C) signal Composite video signal S-VHS intensity (Y) signal S-VHS color ground TV-CD S-VHS intensity ground Composite video ground Universal Serial Bus Signal +5 VDC Data - Data + Ground 124 Chapter 9 Connector pin assignments...

  • Page 133: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 134: Requirements For Specific Countries Or Regions

    Requirements for specific countries or regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI South Korea The Netherlands KEMA Norway NEMKO The People's Republic of China Sweden SEMKO Switzerland Taiwan...

  • Page 135: 11 Recycling

    Careful handling must be exercised when removing these components. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
  • Page 136 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 137 Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.
  • Page 138 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 139 Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Display 131...
  • Page 140 Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.

  • Page 141: Index

    Index Symbols/Numerics battery light 6, 11 removal 42 1394 port, location 12 battery release latch 14 spare part number 22, 31, bezel illustrated 22 caps lock light 6 AC adapter, spare part spare part numbers 22, 66 carrying case, spare part numbers 26, 28, 32 Bluetooth module number 26, 28...
  • Page 142 S-Video-out 124 product description 2 external media cards, product Universal Serial Bus (USB) 124 removal 66 description 3 connectors, service spare part number 22, 66 external monitor port considerations 35 spare part numbers 30, 33 location 12 Display Screw Kit, spare part pin assignments 122 number 23, 28 Diagnostics menu 88...
  • Page 143 hinge LED board cable, illustrated 24 mouse, spare part numbers 26, removal 66 left-side components 12 spare part number 22, 28, light components 6 lights navigating in the Setup Utility 86 hinge cover battery 6, 11 network jack removal 66 caps lock 6 location 12 spare part number 23, 66...
  • Page 144 power button board cable, Main menu 87 illustrated 24 rear component 13 navigating 86 power connector 13 recovery discs 117 overview 85 power cord recovery partition, deleting 120 Security menu 88 set requirements 125 recovery, system 119 selecting 86 spare part numbers 26 remote control, spare part starting 85 power cord, spare part...
  • Page 145 top cover Wireless Antenna Kit, spare part removal 69 numbers 22, 28, 31, 67 spare part numbers 18, 31, wireless light 11 32, 69 wireless switch 11 top cover trim wireless, product description 3 removal 72 WLAN module spare part number 18, 28, removal 51 spare part numbers 20, 29, TouchPad 10...

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