Samsung HMX-H400BN User Manual page 116

Connecting to a computer
Symptom
Your computer does not recognize
your camcorder.
Cannot play a video file properly on
a PC.
Intelli-studio does not function
properly.
Intelli-studio does not start.
Your computer is not playing
videos, images, or sound located
on your camcorder properly.
The playback screen is paused or
distorted.
112
Explanation/Solution
• Disconnect the USB cable from the computer and camcorder, restart the computer, and then
connect the USB cable again correctly.
• We cannot guarantee the functionality of third party software. For best performance please use
Samsung's built in Intelli-Studio software.
• You need a video codec to play the file recorded on your camcorder. Install the software provided
with your camcorder. page 96
• Make sure you insert the connector in the correct direction, and connect the USB cable to the USB
jack on your camcorder firmly.
• Disconnect the cable from the computer and camcorder, restart the computer, and then connect
the cable again properly.
• To play back an HD video file, you need a computer with better specifications.
Use a computer with the recommended specifications.
• Exit the Intelli-studio application, and restart the Windows computer.
• Set "PC Software" to "On" in the Settings menu or install Intelli-studio on the computer.
pages 85,97
• Video playback or sound may stop temporarily depending on your computer. The video or sound
copied to your computer is not affected.
• If your camcorder is connected to a computer that does not support Hi-speed USB (USB2.0), the
image or sound may not play correctly. Images, video, and sound copied from the camcorder to
your computer are not affected.
• Check the system requirements to play a video.
• Shut down all other applications currently running on the computer.
• If you play a video on your camcorder when it is connected to a computer, the video may not play
smoothly on the computer, depending on the transfer speed. Please copy the file to your PC, and
then play it back.
Troubleshooting
page 96