Useful Os X Applications; Atto Problems; Escalation Checklist - IBM SYSTEM STORAGE DS3000 Installation Manual

***Changes to the adapters NVRAM settings must be changed on each channel of the HBA followed by the
commit button and a restart***

Useful OS X Applications

TextEdit – Text editor
Can be found in: /Applications/TextEdit
Disk Utility – OS X disk repair / formatting tool
Can be found in: /Applications/Utilities/DiskUtility
Console – Allows user to see application logs in real-time
Can be found in: /Applications/Utilities/Console
Finder – Standard file viewer (similar to Windows Explorer)
Terminal – Terminal application which allows a user to send Unix based commands Can be found in:
/Applications/Utilities/Terminal
Kextstat | grep ATTO – Shows which ATTO Fibre Channel driver is loaded into memory (key info)
Apple System Profiler – System utility which will output a file with useful system info (processor type, RAM
installed, OS version, driver versions, application versions, logs, etc.)
Can be found in: Apple Menu

ATTO Problems?

Escalation Checklist

1. Computer Model:
2. Operating System:
3. OS Patch Level:
4. PCI or PCIe slot # and type (x4, x8, ...):
5. ATTO driver version (from the Configuration Tool):
6. List of all of the devices attached to the ATTO HBA:
7. Did this configuration ever work?
8. Is this a new error that just started happening, or is this an error that has been around since the first use.
9. How duplicable is the error? Does the error occur sporadically/randomly, or can it be reproduced each
and every time?
Useful Logs to collect and escalate:

Apple System Profiler Output (ASP)

IOREG Output ( from IOREG Command)

Dump of ATTOCelerityFCLOG and ATTOCelerityFCMPLog Utility when the issue occurs

Terminal output with the following commands:

Kextstat | grep ATTO

Java – version
Digital Media Storage Solution Installation Guide
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