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Troubleshooting
If you experience any trouble using your headset, try the following troubleshooting instructions. If you still need help, see the contact
information on the inside back cover for assistance in your area.
Problem
What to do
No audio/intermittent
• Make sure that the headset plug is securely connected to the headphone/headset jack (not the line out jack).
• Try another audio device.
Sound is coming from • Make sure you are using the correct mobile phone adapter and that it is securely connected.
only one earpiece
• Unplug the headset from the audio source, then plug back in making sure they are securely connected.
• Try another audio device.
Incoming call ring
• Make sure your phone is set to pass the ring tone through to the headset. Check your phone settings and
tone not heard
make adjustments as needed.
through headset
Note: This feature may not be available on all phones.
Excessive bass
• Turn off any audio enhancement features on the audio source.
Low volume/poor
• Turn off any "sound checker" or other audio signal altering features on the audio source.
audio
• Make sure ear tips and headset nozzles are clear of any debris or wax build-up.
• Make sure the volume level of the audio source is turned up.
Microphone is not
• Make sure you are using the correct mobile phone adapter and that it is securely connected.
picking-up sound
• Make sure the microphone is not being blocked or covered.
The microphone is located on the back of the Answer/End button (you may notice the small opening for the
microphone).
Phone not responding • Make sure you are using the correct mobile phone adapter and that it is securely connected.
when Answer/End
Note: Some phones may require you to press and hold the Answer/End button for
a
few seconds to perform
button is pressed
functions.
Phone unexpectedly
• Some phones will end a call if the headset is unplugged during a call.
ends call
• Make sure that the headset plug is securely connected to the headphone/headset jack.
• Check phone signal strength to ensure network coverage.
Ear tips falling off
• Make sure the ear tips are securely attached to the earpiece and nozzle hook.
Lost ear tip
• Visit owners.Bose.com for replacement tips.
Sound is muffled from • Make sure ear tips and headset nozzles are clear of any debris or wax build-up.
earpiece
• Unplug the headset from the audio source, then plug back in making sure they are securely connected.
• Try another audio device.
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