Troubleshooting - Toshiba BDX2400KE Owner's Manual

9 Troubleshooting

If you experience any of the following diffi culties while using this unit, check the list below before
consulting your nearest TOSHIBA dealer.
Problem
No reaction to the remote control.
No video signal on the display
device.
Incorrect or no audio / video signal
on the amplifi er/display device via
HDMI cable.
No high-defi nition video signal on
the TV.
No audio signal from the
loudspeakers of the audio system.
Cannot play back a disc.
Cannot play back JPEG fi les from
a disc.
Cannot play DivX
Tip
Connect the product to the power outlet.
Point the remote control at the product.
Insert the battery correctly.
Insert new battery in the remote control.
Turn on the TV.
Set the TV to the correct external input.
Select the correct video resolution.
Set TV System of TV correctly.
If the unit is connected to the unauthorized display
device with an HDMI cable, the audio/video signal may
not be output.
Ensure the amplifi er/display devices setting match the
Blu-ray Disc™ player.
Does the disc contain high-defi nition video? High-
defi nition video is not available when the disc does not
contain it.
Does the TV support high-defi nition video? High-
defi nition video is not available when the TV does not
support it.
Turn on the audio system.
Set the audio system to the correct external input.
Increase the volume level of the audio system.
Make sure that the Blu-ray Disc™ player supports the
disc.
Make sure that the Blu-ray Disc™ player supports the
region code of the DVD or Blu-ray Disc™.
For DVD+RW/+R or DVD-RW/-R, make sure that the
disc is fi nalized.
Clean the disc.
Make sure that the disc was recorded in the JPEG/ISO
format.
fi les. Make sure that the fi le was recorded in the H.264 or
®
MPEG-4 format.
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