Problem Solver - Whirlpool W10560735A User Manual

Following is a list of available parts and supplies which may be purchased separately. Please refer to the cover for contact and model identification
information.
Replacement Parts
Turntable
Turntable support and rollers
Turntable hub
Cooking rack
Rack clip
Rack support
Grease filter
Charcoal filter
Cooktop light bulb
Cavity light bulb
Scan the code at left with your mobile device, or visit www.whirlpool.com/product_help for
recommendations that may help you avoid a service call.
If you experience
Microwave oven will
not operate
Arcing in the
microwave oven
Turntable alternates
rotation directions
Display shows
messages
Fan running during
cooktop usage
Radio, TV or cordless
phone interference
ACCESSORIES

PROBLEM SOLVER

Recommended Solutions
Check the following:
Household fuse or circuit breaker - If a household fuse has blown or a circuit breaker has tripped, replace the
fuse or reset the circuit breaker. If the problem continues, call an electrician.
Magnetron - Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water does not
heat, try the steps in the bullets below. If microwave oven still does not operate, call for service.
Door - Firmly close door. On some models, if a packaging spacer is attached to inside of the door, remove it,
then firmly close door.
If a message about the door appears in the display, the door has been closed for 5 minutes or more without the
microwave oven being started. This occurs to avoid unintended starting of the microwave oven. Open and close
the door, then start the cycle.
Control - Make sure control is set properly. Make sure Control Lock is off. Make sure Demo Mode (on some
models) is off.
Check the following:
Soil buildup - Soil buildup on cavity walls, microwave inlet cover, cooking rack supports, and area where the
door touches the frame can cause arcing. See "General Cleaning" in "Microwave Oven Care" section.
This is normal and depends on motor rotation at the beginning of the cycle.
"Enter clock" with flashing digits means there has been a power failure. Reset the clock.
A letter followed by a number is an error indicator. Call for assistance.
This is normal. The microwave oven's cooling fan, which is separate from the vent fan, automatically comes on
during microwave oven operation to cool the microwave oven. It may also automatically come on and cycle on
and off to cool the microwave oven's controls while the cooktop below is being used.
Check the following:
Proximity - Move the receiver away from the microwave oven, or adjust the radio or TV antenna.
Soil - Make sure the microwave oven door and sealing surfaces are clean.
Frequency - Some 2.4 GHz-based cordless phones and home wireless networks may experience static or noise
while microwave oven is on. Use a corded phone, a different frequency cordless phone or avoid using these
items during microwave oven operation.
Accessories
Steamer vessel (not provided)
Cleaning Supplies
Heavy Duty Degreaser
affresh ® Kitchen Appliance Cleaner
affresh ® Stainless Steel Cleaner
affresh ® Stainless Steel Wipes
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