Nortel Meridian M3902 Quick Reference Manual
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Nortel Meridian M3902 Quick Reference Manual

Digital telephones
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See also: User Manual , Installation Manual
Meridian Digital
Telephones
M3902
M3903
M3904
Quick Reference Guide
Enterprise Voice Solutions Customer Documentation

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Summary of Contents for Nortel Meridian M3902

  • Page 1: Meridian Digital Telephones

    Meridian Digital Telephones M3902 M3903 M3904 Quick Reference Guide Enterprise Voice Solutions Customer Documentation...
  • Page 2 While you are away from your desk: Call Forward...

  • Page 3: Table Of Contents

    Forward calls (M3903 and M3904) ............16 Additional call features Use Call Pickup ..................17 Set up a Conference call (M3902) ............18 Set up a Conference call (M3903 and M3904) ........18 Join a call ................... 19 Engage Group Listening ............... 20 Use the Voice Messaging control screens (M3903 and M3904) ....
  • Page 4 Contents Adjust volume ..................27 Choose Ring type ................. 28 Select Call Log options ................28 Use Live dial pad ................. 29 Select Preferred name match ..............29 Set up area code ................. 29 Enable Call timer ................. 30 Select Date/time format ................ 30 Enable Key click ...................
  • Page 5 Contents Set-to-Set Messaging Corporate Directory Virtual Office Secure your telephone...
  • Page 6 Contents...

  • Page 7: M3902, M3903, And M3904 Meridian Digital Telephones

    Telephones There are five models in the M3900 Series Meridian Digital Telephone portfolio. This document describes the M3902, M3903, and M3904 features and how to use them. For user information on the M3901, refer to the M3900 Series Meridian Digital Telephone User Guide. For information on the M3905, refer to the M3905 Call Center Meridian Digital Telephone User Guide.
  • Page 8 M3902, M3903, and M3904 Meridian Digital Telephones The M3903 has two Programmable Line (DN)/Feature Keys (self-labeled) with two features or lines (DNs) configured on each key. The M3903 also has four Context Sensitive Soft Keys (self-labeled). M3903 telephone LCD Display...

  • Page 9: Your Telephone Call Features

    Your Telephone Call Features Your Telephone Call Features Your M3900 Series Meridian Digital Telephone provides easy access to a wide range of business features. Your network administrator assigns features to your telephone and provides you with passwords and other codes as required. This section describes the features available for your telephone and how to use them.

  • Page 10: Make A Call

    Change feature key label Change feature key label menu. Please see “Change Options List a Feature Key label (M3902)” on page 23 for detailed instructions. Make a Call To make a call from your telephone, use the following procedure: 1. Lift the handset.

  • Page 11: Make A Call While On-Hook

    Your Telephone Call Features Make a call while on-hook Leave the handset in the cradle while you dial a number. To dial on-hook: 1. Press a (DN) Key. Line 2637 Dial the number when you receive a dial tone. 3. Lift the handset to speak when the called party answers.

  • Page 12: Use Ring Again (M3902)

    Your Telephone Call Features Use Ring Again (M3902) Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone. The feature notifies you when to redial your party.

  • Page 13: Use Ring Again (M3903 And M3904)

    Your Telephone Call Features Use Ring Again (M3903 and M3904) Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone.

  • Page 14: Use Hot Line

    Automatic Line (AUL) feature is the same as the Hot Line feature. Use Speed Call (M3902) The Speed Call feature allows you to automatically dial frequently called numbers by entering a one, two, or three digit code. Contact your network administrator to determine the capacity of your Speed Call list.

  • Page 15: Use Speed Call (M3903 And M3904)

    Your Telephone Call Features 3. Press the Speed Call Controller SpcCtlr again to save the code and number. The flashing icon turns off. To make a Speed Call: 1. Lift the handset. 2. Press the Key or Speed Call Controller SpcCtrl SpcUsr Speed Call User...
  • Page 16 Your Telephone Call Features Note 1: Dial the access code (if required) followed by the internal, external, or long-distance telephone number. Note 2: Press the Key to insert a Pause 1.5 second pause in the dialing string. 4. Press the Key to save the code Done Done...

  • Page 17: Answer A Call

    Answer a call Answer a call When you receive an incoming call, your telephone rings and the LCD indicator flashes. To answer a call: Lift the handset. Press the Key. Handsfree Press the flashing (DN) Key when Line 2637 using a headset. Place a call on Hold Use the Hold feature when you are talking with one party and a second call comes in on a second line.

  • Page 18: Transfer A Call (M3902)

    Answer a call Transfer a call (M3902) Use the Transfer feature to direct a call to a third party. 1. Press the Key. Transfer Transfer The other party is on hold and you receive dial tone. The LCD indicator lights steadily.

  • Page 19: Transfer A Call (M3903 And M3904)

    Answer a call Transfer a call (M3903 and M3904) Use the Transfer feature to direct a call to a third party. To use the Transfer feature: 1. Press the Key. Transfer Trans The other party is on hold and you receive dial tone.

  • Page 20: Handle Multiple Calls

    The Call Waiting status icon appears in the display. 2. Press the Call Wait (CWait CallWait M3902) to answer the call. To return to your first telephone call: 1. Press the Key, if you want to put Hold Hold the second call on hold.

  • Page 21: Forward Calls (M3902)

    Handle multiple calls Forward calls (M3902) The Call Forward feature allows you to direct your calls to ring at another Line (DN). If the telephone begins to ring, you cannot forward an incoming call in progress. To forward your calls: 1.

  • Page 22: Forward Calls (M3903 And M3904)

    Handle multiple calls Forward calls (M3903 and M3904) The Call Forward feature allows you to direct your calls to ring at another line (DN). If the telephone begins to ring, you cannot forward an incoming call in progress. To forward your calls: 1.

  • Page 23: Additional Call Features

    Additional call features Additional call features Use Call Pickup Call Pickup allows you to pick up a call from any telephone in the same Pickup Group or another Pickup Group. This feature must be enabled by, and Pickup Group numbers must be assigned by, your network administrator. To answer a call in your own Call Pickup Group: 1.

  • Page 24: Set Up A Conference Call (M3902)

    Additional call features Set up a Conference call (M3902) You can set up a Conference call for up to six people (including yourself). Contact your network administrator to determine the maximum number of people your system allows on a conference call.

  • Page 25: Join A Call

    2. Press the that has the caller you 2498 want to connect to your current call. 3. Press the Key again Conference Conf Connect (M3902), or press the Connect (M3903 and M3904). M3903/ M3902 The person on hold joins your M3904 conversation.

  • Page 26: Engage Group Listening

    Additional call features Engage Group Listening The Group Listening feature allows others to listen to a call through the speaker while you are speaking through the handset. Group Listening must be enabled by your network administrator. Please refer to “Activate Group Listening” on page 33 for instructions on activating the Group listening option in the Options List.
  • Page 27 Additional call features additional message options. 6. Press the Stop Key to pause playback Stop of the message. Press to resume Play playback Press the Last Key to go to the previous Last message. Press Play to playback the message or Press again to move Last to previous messages.

  • Page 28: Options List

    Options List Options List The Options List allows you to customize certain characteristics of your phone. Screen prompts take you step-by-step through procedures and keep you informed on the status of the following settings: Language, Change feature key label, Screen contrast, Volume adjustment, Ring type, Call log options, Live dial pad, Preferred name match, Area code set-up, Call timer enable, Date/time format, Key click enable, Headset port on call, Headset port external alerter and recorder interface, Call indicator light, On hook default path, and Display diagnostics.

  • Page 29: Select A Language

    Key to exit. Done Quit Options Change a Feature Key label (M3902) You can change the labels on the three feature keys located at the bottom of the display on the M3902. To change a Feature Key label: 1. Use the down...
  • Page 30 Options List 5. Press the Select Key. Select 6. Press the Key that is printed Dial Pad with the first letter in your new label. Press the key until the correct character appears. 7. Repeat step 6 until you have changed the entire label.

  • Page 31: Change A Feature Key Label (M3903 And M3904)

    Options List Change a Feature Key label (M3903 and M3904) You can change the name on the Programmable Line (DN)/Feature Keys (self-labeled). These keys are located on both sides of the top portion of the display area on the M3903 and M3904. To change a Feature Key label: 1.
  • Page 32 Options List Note 3: Use the Key to change the case of the letter, as needed. You can use the Case Delete Key to delete one character, or the Clear Key (M3903) if you want to delete the entire...

  • Page 33: Adjust Screen Contrast

    Options List Adjust Screen contrast The Screen contrast option allows you to adjust the contrast of the display on your telephone. After you select Screen contrast from the Options List menu; From the Contrast screen, press the Lower Higher Lower Key to decrease the display contrast level, or press the Higher...

  • Page 34: Choose Ring Type

    Options List Choose Ring type The Ring type option allows you to choose from among the various ringing sounds available for your telephone model. After you select Ring type. . . from Options List menu; 1. Use the Navigation Keys to scroll through the list of ring types.

  • Page 35: Use Live Dial Pad

    Options List Use Live dial pad The Live dial pad option (available on the M3904) allows you to press any dial pad key to automatically access a dial tone. After you select Live dial pad from Options List menu; From the Live dialpad screen, press Key to turn on Live dial pad, or...

  • Page 36: Enable Call Timer

    Options List Enable Call timer The Call timer enable option measures how long you are on each call. After you select Call timer enable from the Options List menu; From the Call timer screen, press the Key to turn on the Call timer, or press the Key to turn off the Call timer.

  • Page 37: Use Headset Port On Call

    Quit Options Note: Additional equipment is required to implement this option. For more information please contact your Nortel Networks distributor. Activate Headset port external alerter When the Headset port external alerter option (available on the M3904) is activated, it supports a visual or audible alerter and/or recorder device. This device plugs into the Headset port, which is located on the bottom of the telephone.

  • Page 38: Set On Hook Default Path

    You may also use the to adjust the headset Volume Control Bar volume while you are on a call. Refer to your distributor for the latest product bulletin from Nortel Networks for recommended headset types for the M3900 Series telephones.

  • Page 39: Display Diagnostics

    Options List Display diagnostics The Display diagnostics option tests the functionality of your telephone’s display screen and indicator lights. This option also provides information on the firmware currently in use on your M3900 series telephone. After you select Display diagnostics from the menu;...

  • Page 40: Call Log/Personal Directory Display And Controls

    Call Log/Personal Directory display and controls Call Log/Personal Directory display and controls The M3903 has a one line display. When you press the Call Log Key, the following screen appears: 01 Call Log (use Callers List Select Quit Copy 553-9079 The M3904 has a three line display.

  • Page 41: Use Directory Password Protection

    Call Log/Personal Directory display and controls Use Directory password protection You can password protect your Call Log, Redial list, and Personal Directory. To enable password protection: 1. Press the Key (M3903) or the Call Log Call Log Directory/Log Key (M3904). Directory/Log 2.
  • Page 42 Call Log/Personal Directory display and controls 9. Press the Enter Key. Enter Press the Done Key to save changes. Press the Quit Key, Call Log Key, or Directory/Log Key to exit. To disable Personal Directory password: 1. Press the Call Log Key (M3903) or the Call Log Key (M3904).

  • Page 43: Manage Call Log

    Manage Call Log Manage Call Log The Call Log records the name and number of incoming and outgoing calls and can be password protected on the M3904. You can activate Call Log to record all calls, record only the unanswered calls, or record no incoming calls. The Callers List stores incoming calls, and the Redial List stores outgoing calls in order of date and time received/made.

  • Page 44: Access And Use The Callers List (M3904)

    Manage Call Log To make a call from the Callers List: 1. Use the Keys to scroll Navigation through the Callers List and highlight the number you want to call. Note 1: If you are calling an external or 2498 long distance number, you will need to edit the number to add the access codes required by your system to make an...
  • Page 45 Manage Call Log 4. Press the Key to go to the top of the new calls list, or press the to go to the top of the old calls list. To access the Callers List using a Context Sensitive Soft Key or a Programmable Feature Key: Press the Key.

  • Page 46: Access And Use The Redial List (M3903)

    Manage Call Log Access and use the Redial List (M3903) To access the Redial List using the Call Log Key: 1. Press the Call Log Key. Call Log 2. Use the Keys to highlight Navigation Redial List. Redial List 3. Press the Select Key.

  • Page 47: Access And Use The Redial List (M3904)

    Manage Call Log Access and use the Redial List (M3904) To access the Redial List using the Directory/Log Key: 1. Press the Key. Directory/Log Directory/Log 2. Use the Navigation Keys to highlight Redial List. Call Log (Redial List) 3. Press the Key.

  • Page 48: Access And Use The Personal Directory

    Access and use the Personal Directory Access and use the Personal Directory The Personal Directory (available on the M3904) provides a personalized directory of names and telephone numbers. The Personal Directory allows you to add, delete, search, and edit entries and can be password protected. The Personal Directory holds up to 100 entries (an entry is one name and one telephone number).
  • Page 49 Access and use the Personal Directory Example: To enter the name and telephone number for Chris: the name using the key pad. Dial Note: Press the Key to Up Navigation access special characters you may want to include in the name. Use the Navigation Keys to locate the character you want to include.

  • Page 50: Add An Incoming Call

    Access and use the Personal Directory 7. Press the Quit Key or the Quit Directory/Log Key to exit. Directory/Log Add an incoming call 1. Press the Copy Key. The displays Copy shows the message Copy to Copy to Copy to. Copy to 2.

  • Page 51: Delete Or Edit A Personal Directory Entry

    Access and use the Personal Directory 6. Press the Quit Key or the Quit Directory/Log Key to exit. Note: You can edit the name or number Directory/Log before or after you save to the directory. Delete or edit a Personal Directory entry To delete a Personal Directory entry: 1.

  • Page 52: Delete Your Personal Directory

    Access and use the Personal Directory Delete your Personal Directory To delete your Personal Directory: 1. Press the Key. The message Delete List DelList Delete all entries? appears. 2. Press the Key if you want to delete all the entries in your Personal Directory.

  • Page 53: Use Card View

    Access and use the Personal Directory Use Card View The Card View feature provides additional information about the Personal Directory entry. To look at the Card View: 1. Highlight the name. 2. Press the right Key. Navigation To dial from Card View: 1.

  • Page 54: Search For An Entry

    Access and use the Personal Directory Search for an entry You can search for a particular entry in your Personal Directory. To search for an entry: 1. Use the Keys to scroll Navigation through the menu and Directories highlight Personal Directory. Personal Directory 2.
  • Page 55 Access and use the Personal Directory 4. Press Next to copy the incoming call Next without editing the name. Edit the number, if required (see notes for step 5), and go to step 6. Clear Press Clear to make changes to the name before saving.

  • Page 56: Set-To-Set Messaging

    Set-to-Set Messaging Set-to-Set Messaging With the Set-to-Set Messaging application activated (available on the M3903 and M3904), an internal caller using an M3903 or M3904 telephone receives a quick visual message, which you have selected, whenever they dial your telephone number. The length of your message is limited to 24 characters. The message is entered through the dial pad keys using a process similar to the one used for entering names in the M3904’s Personal Directory.
  • Page 57 Set-to-Set Messaging 2. From the Edit Mode screen, use the dial pad to enter a text message. Press Key to delete a character. Delete Press the Case Key to toggle between upper and lower case characters. Press the Key to exit the screen Cancel without saving changes.
  • Page 58 Set-to-Set Messaging 3. From the Edit Mode screen, use the dial pad to customize the message. Press the Key to delete a Delete character. Press the Case Key to toggle between upper and lower case characters. Press the Key to Cancel exit the screen without saving changes.

  • Page 59: Corporate Directory

    Corporate Directory Note 2: If messages have been provided by your network administrator, up and down arrows appear on the right side of the display. The Keys appear for the most recently selected message. 2. Press the Quit Key or the Applications Quit Key to exit the...
  • Page 60 Corporate Directory Note 1: The comma is the first character on Key on your dial pad. ⁄ Note 2: You do not need to enter the entire name. When the Key is Done pressed, the application will highlight the first directory entry that matches the text that you entered.
  • Page 61 Corporate Directory To exit the Corporate Directory application: Press the Quit Key or the Applications Quit Key. Applications To copy an entry from the Corporate Directory to your telephone’s Personal Directory: 1. With the entry selected in the Copy Corporate Directory, press the Copy Key.

  • Page 62: Virtual Office

    Virtual Office Virtual Office The Virtual Office feature (available on the M3903 and M3904) allows you to log into a specially designated M3903 or M3904 telephone. When you log into the telephone your individual configuration is downloaded to the telephone for line (DN) and feature access.
  • Page 63 Virtual Office Note 1: If your Virtual Office telephone is configured as an M3903, you may only log on to an M3903. If your Virtual Office telephone is configured as an M3904, you may only log on to an M3904. Note 2: If two or more users are attempting to log on at the same moment, the system processes the log on information...

  • Page 64: Secure Your Telephone

    Secure your telephone Secure your telephone You can lock your telephone with a password to prevent unauthorized use of your telephone. Note: This feature is not available on the Meridian SL-100. To lock your telephone: 1. Lift the handset. Dial the Lock Flexible Feature Code (FFC) and your Electronic Lock Password.
  • Page 65 While you are away from your desk: Call Forward...
  • Page 66 Title to and ownership of Meridian SL-1 software shall at all times remain with Nortel Networks. Meridian SL-1 software shall not be sold outright and the use thereof by the customer shall be subject to the parties entering into software agreements as specified by Nortel Networks.

This manual is also suitable for:

Meridian m3904Meridian m3903

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