Nortel M3902 Quick Reference Manual
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Summary of Contents for Nortel M3902
- Page 1 Meridian Digital Telephones M3902 M3903 M3904 Quick Reference Guide Enterprise Voice Solutions Customer Documentation...
- Page 3 Telephones There are five models in the M3900 Series Meridian Digital Telephone portfolio. This document describes the M3902, M3903, and M3904 features and how to use them. For user information on the M3901, refer to the M3900 Series Meridian Digital Telephone User Guide. For information on the M3905, refer to the M3905 Call Center Meridian Digital Telephone User Guide.
- Page 4 M3902, M3903, and M3904 Meridian Digital Telephones The M3903 has two Programmable Line/Feature Keys (self-labeled) with two features or lines configured on each key. The M3903 also has four Soft Keys (self-labeled) with up to three features programmed on each key.
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Page 5: Your Telephone Call Features
Your Telephone Call Features Your Telephone Call Features Your M3900 Series Meridian Digital Telephone provides easy access to a wide range of business features. Your system administrator assigns features to your telephone and provides you with passwords and other codes as required. This section describes the features available for your telephone and how to use them. -
Page 6: Make A Call
Your Telephone Call Features Make a Call To make a call from your telephone, use the following procedure: 1. Lift the handset. Press the Line (DN) Key. 2498 Press the Key. Handsfree Note: The Handsfree Key must be enabled by the network administrator Press the Key if you have a Headset... -
Page 7: Make A Call While On-Hook
Your Telephone Call Features Make a call while on-hook Leave the handset in the cradle while you dial a number. To dial on-hook: 1. Press a (DN) Key. Line 2498 Dial the number when you receive a dial tone. 3. Lift the handset to speak when the called party answers, or if you are on... -
Page 8: Use Ring Again
Your Telephone Call Features Use Ring Again Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone. The feature notifies you when to redial your party. -
Page 9: Use Speed Call
Your Telephone Call Features Use Hot Line The network administrator can program a Hot Line Key that allows you to dial a specific number automatically. The network administrator can apply other features to the Hot Line, such as Call Redirection, so that the Hot Line call is answered by a person—not a mail box. - Page 10 Your Telephone Call Features To make a Speed Call: 1. Lift the handset. 2. Press the Speed Call Key. SpcCtlr Dial the Speed Call code assigned to the telephone number.
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Page 11: Receive A Call
Receive a call Receive a call When you receive an incoming call, your telephone rings and the LCD indicator flashes. To answer a call: Lift the handset. Press the Button located on Handsfree the left side of the handset. Press the flashing (DN) Key when Line 2498... -
Page 12: Transfer A Call
Press the Fixed Key if you are Transfer Transfer using the M3902. The LCD indicator goes from steady on to off. 4. Press the Line (DN) Key next to the LCD... -
Page 13: Handle Multiple Calls
(DN). If the telephone begins to ring, you cannot forward an incoming call in progress. Note: If you have an M3902, there is a fixed Forward Key, located on the right side of your telephone with an LED indicator. The procedure is the same for the M3902, except you use... - Page 14 Handle multiple calls To forward all your calls: 1. Press the Forward Key. Forward Dial the number to which you want to forward your calls. 3. Press the Forward Key again. Forward To change a previous Call Forward number: 1. Press the Forward Key.
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Page 15: Additional Call Features
Additional call features Additional call features Use Call Pickup The Call Pickup feature allows you to pick up a call from any telephone in the same Pickup Group or another Pickup Group. This feature must be enabled by your network administrator. To answer a call in your own Call Pickup Group: 1. -
Page 16: Set Up A Conference Call
Additional call features Set up a Conference call You can set up a conference call for three (or six) people (including yourself). Contact your telephone network administrator to determine the maximum number of people your system allows on a conference call, and how to enable this feature. To set up a conference call: 1. -
Page 17: Activate Group Listening
Additional call features Activate Group Listening The Group Listening feature allows others to listen to a call through the speaker while you are speaking through the handset. Group Listening must be enabled by your network administrator. Please refer to “Control Group Listening” on page 28 for instructions on activating the Group listening option in the Options List. -
Page 18: Options List
Options List Options List The Options List allows you to customize certain characteristics of your phone. Screen prompts take you step-by-step through procedures and keep you informed on the status of the following settings: Language, Change feature key label, Screen contrast, Volume adjustment, Ring type, Call log options, Live dial pad, Preferred name match, Area code set-up, Call timer enable, Date/time format, Key click enable, Headset port on call, Headset port external alerter and recorder interface, Call indicator light, On hook default path, and Display diagnostics. -
Page 19: Select A Language
Options List Select a language The display is available in multiple languages. After you select Language. . . from Options List menu, 1. Use the Keys to Navigation highlight the desired language (e.g., German). Deutsch 2. Press the Key. Select Select Press the Done... - Page 20 Options List 5. Press the Key that is printed Dial Pad with the first letter in your new label. Press the key until the correct character appears. 6. Use the Case Key to change the case Case of the letter, as needed. 7.
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Page 21: Adjust Volume
Options List Adjust Screen contrast The Screen contrast option allows you to adjust the contrast of the display on your M3903 or M3904 telephone. After you select Screen contrast from the Options menu; List From the screen, press Contrast Lower Lower decrease the display contrast level. - Page 22 Options List Press the Key to save changes. Press the Key to exit. Done Quit To adjust the Speaker volume: 1. Select from the menu. Speaker Volume Speaker 2. Press Lower to decrease the speaker Lower volume. Higher 3. Press to increase the speaker Higher volume.
- Page 23 Options List To adjust the Headset listen volume: 1. Select Headset listen from the Volume Headset listen menu. 2. Press to decrease the headset Lower Lower listen volume. Higher 3. Press Higher to increase the headset listen volume. Press the Done Key to save changes.
- Page 24 Options List Press the Key to save changes. Press the Key to exit. Done Quit Choose Ring type The Ring type option allows you to choose from among the various ringing sounds available for your telephone model. After you select Ring type. . . from menu;...
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Page 25: Use Live Dial Pad
Options List Use Live dial pad The Live dial pad option (on the M3094) allows you to press any dial pad key to automatically access a dial tone. After you select Live dial pad from the Options menu; List From the screen, press the Live dialpad Key to turn on Live dial pad. -
Page 26: Set Up Area Code
Options List Set up area code The callers list and Caller List ID (CLID) display shows the extensions first with the prefix in parenthesis when you enter an area code or internal prefix using the Area code set-up option (available on the M3904). This makes it easier to identify local calls and internal calls. -
Page 27: Enable Key Click
Options List Enable Key click The Key click option causes the handset or speaker to produce a clicking sound when you press the telephone keys. After you select Key click enable from the menu; Options List From the screen, press the Key click Key to turn on Key click. -
Page 28: Activate Headset Port External Alerter
Options List Activate Headset port external alerter When the Headset port external alerter option (available on the M3904) is activated, it supports a visual or audible alerter and/or recorder device. This device plugs into the Headset port, which is located on the bottom of the telephone. -
Page 29: Display Diagnostics
Options List Set On hook default path The On hook default path option automatically opens the voice path on either the Headset or Handsfree on the M3903 or M3904. After you select On hook default path from the menu; Options List From the menu, use the On hook path... -
Page 30: Control Group Listening
Options List Control Group Listening The Group Listening feature enables you to talk on the handset to one party while other people listen to the conversation on your telephone’s speaker. The network administrator must enable this feature. After you select Group listening from the menu;... -
Page 31: Directory Display And Controls
Directory display and controls Directory display and controls The M3904 has a three line display. When you press the Key, the Directory/Log following screen appears: 01 Directories Personal Directory Call Log (Callers List) Call Log (Redial List) Select Quit Copy 553-9080 The M3903 has a one line display. -
Page 32: Use Directory Password Protection
Directory display and controls Use Directory password protection You can password protect your Call Log, Redial list, and Personal Directory. Note: Password protection is only available on the M3904. To enable password protection: 1. Press the Directory/Log Key. Directory/Log 2. From the Directories menu, use the Navigation... - Page 33 Directory display and controls To disable Personal Directory password: 1. Press the Key. Directory/Log Directory/Log Dial the password. 3. Press the Enter Key. Enter 4. Use the Keys to highlight Navigation ssw w w w o o o o r r r r d d d d A A A A d d d d m m m m i i i i n n n n i i i i s s s s t t t t r r r r a a a a t t t t i i i i o o o o n n n n . P P P P a a a a ss ss ss Password Administration...
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Page 34: Manage Call Log
Manage Call Log Manage Call Log The Call Log lists the name and number of incoming and outgoing calls and can be password protected on the M3904. You can activate Call Log to record all calls or record only the unanswered incoming calls. The Callers List stores incoming calls, and the Redial List stores outgoing calls in order of date and time received/made. - Page 35 Manage Call Log 4. Press the Key to go to the top of the new calls list. Press the Key to go to the top of the old calls list. To make a call from the Callers List: 1. Use the Navigation Keys to scroll through the Callers List and highlight...
- Page 36 Manage Call Log 2. Use the Keys to highlight Navigation Call Log (Redial List). Call Log (Redial List) 3. Press Select. Select 4. Use the Navigation Keys to scroll through the Redial List and highlight the number you want to call. 2637 5.
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Page 37: Use The Personal Directory
Use the Personal Directory Use the Personal Directory The M3904 Personal Directory provides a personalized directory of names and numbers. The Personal Directory allows you to add, delete, search, and change an entry and can be password protected. The Personal Directory holds up to 100 entries (an entry is one name and one telephone number). - Page 38 Use the Personal Directory ¤¤¤ ¤¤¤ ¤¤¤ ¤¤¤ 2. Press the dial pad with the desired ›› ›› ›› ›› letter repeatedly until that letter ‡‡‡ ‡‡‡ ‡‡‡ ‡‡‡ appears on the display. ››› ››› ››› ››› 3. Press the right arrow key to go to the ‡‡‡‡...
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Page 39: Add An Incoming Call
Use the Personal Directory Add an incoming call 1. Press the Copy Key. The displays Copy shows the message C C C C o o o o p p p p y y y y t t t t o o o o . 2. -
Page 40: Delete Or Edit A Personal Directory Entry
Use the Personal Directory Delete or edit a Personal Directory entry To delete a Personal Directory entry: 1. Use the Keys to highlight Navigation the entry you want to edit or delete. 2. Press the Key to delete the Delete Delete currently highlighted entry in your Personal Directory. -
Page 41: Delete Your Personal Directory
Use the Personal Directory Delete your Personal Directory To delete your Personal Directory: 1. Press the Key. The message Delete List DelList Delete all entries? appears. 2. Press the Key if you want to delete all the entries in your Personal Directory. -
Page 42: Use Card View
Use the Personal Directory Use Card View The Card View feature provides additional information about the Personal Directory entry. To look at the Card View: 1. Highlight the name. 2. Press the right Navigation Key. To dial from Card View: 1. - Page 43 Use the Personal Directory Copy a number from the Redial list You can copy a number from the Redial List to the Personal Directory. To copy a number from the Redial list: 1. Use the Navigation Keys to highlight the name and number in your Redial List that you want to copy to your Personal Directory.
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Page 44: Secure Your Telephone
Secure your telephone Secure your telephone You can lock your telephone with a password to prevent unauthorized use of your telephone. Note: The Meridian SL-100 does not support this feature. To lock your telephone: 1. Lift the handset. the Lock Flexible Feature Code Dial (FFC) and your Electronic Lock Password. - Page 46 Title to and ownership of Meridian SL-1 software shall at all times remain with Nortel Networks. Meridian SL-1 software shall not be sold outright and the use thereof by the customer shall be subject to the parties entering into software agreements as specified by Nortel Networks.