Troubleshooting - MHSC WEF33 Homeowner's Installation And Operating Instructions Manual

Troubleshooting

Problem
Possible Cause
1. Fireplace turns off 1. Fireplace has overheated
and will not turn
on.
. Flame is not mov-
1. Loose wiring.
ing.
. Flame motor defective.
3. Flame is not vis- 1. Wiring is loose.
ible.
4. Log set and/or em- 1. Wiring is loose.
ber is not glowing.
5. Flame sputters/
1. Flame motor is defective.
flashes.
. Flame generation contacts
6. Remote control
1. Low batteries.
does not work.
. Not aiming control correctly.
3. Defective remote control and
7. Fireplace will not
1. Fireplace is not plugged in to
come on when
switch is flipped to . Control failure.
ON.
3. Breaker tripped.
8. Heater does not
1. Thermal switch has been
provide heat when
turned on.
. Circuit breaker has been
3. Wiring is loose.
4. Heater is defective.
5. Thermostat cycled off.
16
and safety devise has caused
thermal switch to disconnect
or home circuit breaker has
opened.
dirty/obstructed.
/or sensor.
an electrical outlet.
tripped.
tripped.
Solution
1. Reset switch by turning main
power switch off and waiting 5
minutes then turning it back on
or reset circuit breaker.
1. Inspect wiring for loose con-
nections.
. Call a qualified service techni-
cian to replace flame motor.
1. Disconnect from power source
and inspect wiring for loose
connections and repair or
replace if necessary.
1. Disconnect from power source
and inspect wiring for loose
connections and repair or
replace if necessary.
1. Call a qualified service techni-
cian to replace flame motor.
. Disconnect power. Follow
steps to replace flame genera-
tion LED. Clean contacts with
dry cloth.
1. Replace AAA batteries in
remote control.
. Aim control at sensor located
directly behind glass screen in
center of unit just above logs.
3. Replace remote control and/or
sensor.
1. Check plug.
. Call a qualified service techni-
cian.
3. Reset breaker.
1. Turn unit off and unplug unit
for 5 minutes. Plug back in and
turn unit on. If plug cannot be
reached, follow directions for
tripped circuit breaker.
. Turn off circuit breaker that
supplies electricity to unit.
Wait 5 minutes then flip circuit
breaker back on.
3. Disconnect from power source
and inspect wiring for loose
connections and repair or
replace if necessary.
4. Replace heater.
5. Change to higher setting.
WARNING:
off appliance and
allow to cool before
servicing. Only a qualified
service person should ser-
vice and repair heater.
68D5301
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