Troubleshooting - Samsung SMT-W5100E User Manual

TROUBLESHOOTING

Possible problems and troubleshooting steps for your phone are described below.
Check the troubleshooting steps before contacting your Authorized Samsung Reseller.
General
Trouble
The bell does not ring or the ring
sound is too small.
The battery is not empty but the
phone does not turn on.
Voices echo during a call.
Calls are disconnected frequently.
The phone operates abnormally or
does not operate at all.
Power/Installation
Trouble
The lamp on the charger flashes yellow.
Phone registration failure.
Screen
Trouble
The LCD does not light up.
The indicator appears on screen
and calls cannot be made.
Home Page
Solution
- Check if the phone is set to vibration mode.
- Adjust the volume at [MENU]
[1. Incoming calls]
- Take the battery out and put it in again, and turn the
phone on.
- Take the battery out, clean the charging phones of the
battery. Then put the battery back in, and turn the
phone on.
- Press the [Volume] button and adjust the volume
- Move to another area.
Move to another area since the frequency is unstable.
Take the battery out and insert it again, and turn the
phone on again.
Solution
- Take the battery out from the charger and put the
battery in again.
- If the yellow light continues to flash, clean the
charging phones of the charger.
- Check if the power of the system or AP is on and
reregister the phone.
- Move to a serviceable area of the system or AP and
reregister the phone.
Battery is discharged. Recharge the battery and turn
the phone on again.
- Your phone may not be registered on the system.
Use the phone after registration.
- Move to an area where service can be provided.
- Check if the power of the system or AP is on.
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Table of Contents
[4. Volume/Ring]
[3. Ring Volume].
Solution