Warranty Exclusions - Navien NPE-180A Operation Manual

LIMITED WARRANTY
NAVIEN AMERICA, INC.
Warranty Period
Navien products come with a limited warranty covering labor, parts
and the heat exchanger. The following warranty periods begin to
run from the date of original installation. The date of original
installation must be provided to Navien, and upon request, proof of
the original installation date must also be provided to Navien. When
the product is installed in a new construction, the commencement
date shall be dated upon which the end-user takes title to the
property.
APPLICABLE WARRANTY PERIOD
Labor
Product
Warranty
NPE Series Water
Heater (Single Family 1 year
Residential Use)
NPE Series
Water Heater
1 year
(Commercial or
Combi* Use)
* Combi refers to a combination potable water and space heating application.
Water heaters cannot be used in space heating only applications.
Warranty Claim Procedures
To obtain warranty repair service, the end user or homeower must
contact the original installer of your Navien product. If the original installer
cannot be identi ed, the end user or homeowner may contact Navien's
Technical Administration Department at (800) 519-8794. Proof of
purchase is required to obtain warranty service.
Heat
Parts
Exchanger
Warranty
Warranty
5 years 15 years
3 years 10 years
Warranty Service
At its option, Navien will replace the defective component (part(s) or
heat exchanger), in accordance with the terms of this Limited Warranty,
if it fails in normal use and service during the Applicable Warranty Period
identi ed above. The replacement component must be Navien original
factory component. Navien, at its sole discretion, may replace the
product with a new or refurbished product of comparable quality and
design. The replacement component will be warranted only for the
unexpired portion of the original component's Applicable Warranty
Period. Payment for labor in completing the warranty service is subject
to Navien's prior written approval and shall be subject to Navien's
schedule of approved labor allowances.

Warranty Exclusions

Navien's Limited Warranty shall be void in the event of an
occurrence of any of the following:
Improper installation, failure to install in strict compliance with
●
the Installation Manual procedures, installed by a non-licensed
installer, and installation in violation of applicable rules, laws or
building codes.
Product purchased through the internet, other e-commerce
●
channels, or any installer that obtained the Product from a
supplier or distributor not authorized by Navien.
Failure to perform regular maintenance, misuse, operation at settings
●
other than those recommended or speci ed, non-compliance with
instructions or guidelines set forth in the User's Operation Manual.
Modi cation or alteration of the Product in any manner, including
●
but not limited to, removal of any component or part, addition of
any non-approved components, relocating or moving the Product
from its original installation site, or any accidental or intentional
damage to the Product.
Installation for non-recommended uses.
●
Any damage caused by local adverse conditions including but
●
not limited to hard water deposits, lime or mineral build-up,
operating in corrosive atmospheric elements.
Damage or problems caused by gas ow issues, electrical surges,
●
ooding, re, abnormal external temperature, and any other
cause of damage not directly caused by a manufacturing defect.
Installer's failure to fully comply with the Warranty Service and
●
Return Policy procedures previously provided to Installer and as is
available on Navien's website. Such policies include but are not
limited to the Installer's failure to rst contact Navien Technical
Support while in front of the product for purposes of trouble
shooting the identi ed problem or issue.
Use of the NPE Series Water Heater for space heating only
●
purposes shall void the warranty.
Warranty 17