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SkyLink Pro USB Personal VoIP Gateway User Manual

Skylink pro usb personal voip gateway
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Skylink Pro™ USB Personal VoIP
Gateway
User's Guide
Ver 2.3

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Summary of Contents for SkyLink Pro USB Personal VoIP Gateway

  • Page 1 Skylink Pro™ USB Personal VoIP Gateway User’s Guide Ver 2.3...

  • Page 2: Table Of Contents

    Requirements ........................5 Skylink Pro™ Installation....................6 Enabling Skylink Pro™ ....................18 Skylink Pro™ States ......................20 Skylink Pro™ Adaptor LEDs ................... 20 Testing Skylink Pro™....................... 21 Making and Receiving Calls..................... 25 Setting Up Skype Speed Dial..................25 Switching Between VoIP and Regular Calls ..............28 Conference Call Between VoIP and Regular Calls ............

  • Page 3: Welcome

    • Record incoming Skype™, PSTN and forwarded calls as wave (WAV) files This document covers driver version 1.16.03. Please view the readme.txt that is installed with the Skylink Pro driver. It lists any known issues that may exist. Page 3 of 48...

  • Page 4: Package Contents

    Package Contents The Skylink Pro™ Personal VoIP Gateway package includes the following (note that your particular hardware and cables may look slightly different than shown below). 1. Skylink Pro™ Personal VoIP Gateway 2. USB Cable 3. Telephone Cable 4. CD-ROM 5.

  • Page 5: Requirements

    CD-ROM drive to install Skylink Pro™ software from the supplied CD-ROM Note that the Skylink Pro Adapter must be connected directly to the PC USB port or to an AC Powered USB hub. It CANNOT be installed on a bus powered USB hub.

  • Page 6: Skylink Pro™ Installation

    • Connect a telephone handset to the Skylink Pro ™ adapter (step 4 below) • Connect the Skylink Pro™ adapter to the wall jack (step 5 below). Note that this is optional and only required for the forwarding and conferencing features.
  • Page 7 STEP 2: Insert the supplied CD-ROM into your PC CD-ROM drive. The installation should start automatically. If not, or if you have quit the setup, then open the installation folder on the CD-ROM and double click on the setup.exe program as shown below. You will see the following popup.
  • Page 8 You will see the End User License Agreement. Click the “I have read …” checkbox and press the I Agree button as shown below. You will see the following progress bar below indicating that the installation is proceeding. Page 8 of 48 Ver 2.3...
  • Page 9 Wait until you see the following popup and press the OK button. Connect the USB cable to the Skylink Pro™ adapter USB port as shown below: The other end of the USB cable must be connected to a USB port on your computer as shown below, or to an AC Powered USB hub.
  • Page 10 You will see the following Windows New Hardware Found Wizard. Select Install the software automatically (Recommended) and press the Next button. Page 10 of 48 Ver 2.3...
  • Page 11 The installation will continue and you will see the following screen. When you see the following screen, press the Finish button. Page 11 of 48 Ver 2.3...
  • Page 12 Then you will see the following Windows New Hardware Found Wizard screen. Select Install the software automatically (Recommended) and press the Next button. The installation will continue and you will see the following screen. Page 12 of 48 Ver 2.3...
  • Page 13 When you see the following screen, press the Continue Anyway button. When you will see the following screen, select the option, “allow this program to use Skype” and press the OK button. Page 13 of 48 Ver 2.3...
  • Page 14 When you see the following screen, press the Finish button. Page 14 of 48 Ver 2.3...
  • Page 15 The telephone icon indicates that the Skylink Pro ™ software is installed and running and that you can start making calls via Skype™ and the Skylink Pro™ adapter. You will see a new program group named Skylink Pro™, accessed from the Start button - > All Programs as shown below.
  • Page 16 Connect a standard telephone handset to the Skylink Pro ™ phone jack using a STEP 4: telephone cable as shown below STEP 5: Connect a telephone cable between the Skylink Pro™ line jack and a wall jack as shown below. Note that this is only required for making regular phone calls or for forwarding Skype calls to your mobile (or other off-site) phone or for toll bypass applications.
  • Page 17 You final configuration should resemble the following. Page 17 of 48 Ver 2.3...

  • Page 18: Enabling Skylink Pro

    Enabling Skylink Pro™ In order to use Skylink Pro™ and it’s features, (1) the Skylink Pro™ adapter must be plugged into the PC, (2) a telephone handset must be plugged into the Skylink Pro ™ adapter, (3) the Skylink Pro™ adapter must be connected to the telephone wall jack (4) the Skylink Pro™...
  • Page 19 You may see the following screen, select the option, “allow this program to use Skype” and press the OK button. You should now see the Skylink Pro™ agent in the Windows System Tray as shown below. You are now ready to use the Skylink Pro™ Personal VoIP Gateway.

  • Page 20: Skylink Pro™ States

    If the Skylink Pro™ agent is running and the Skylink Pro™ adapter is removed or Skype is not running, then the telephone will be red as shown below.

  • Page 21: Testing Skylink Pro

    “callme” in a chat with echo123, the echo123 service will call you and let you leave a message which will be played back to you. This will help you verify that the Skylink Pro adapter, Skylink Pro driver and the telephone are all connected and installed properly.
  • Page 22 You will see the following chat screen and you should enter “callme” and press the Enter key on your keyboard. Page 22 of 48 Ver 2.3...
  • Page 23 Within 10-20 seconds, you should see the following screen, and the telephone connected to the Skylink Pro adapter should ring. Pick up the handset and follow the instructions. The Echo Test Service will ask you to leave a message which will be played back immediately.
  • Page 24 When the test concludes you can press OK on the following screen. and then press Finish on the following screen. Page 24 of 48 Ver 2.3...

  • Page 25: Making And Receiving Calls

    Skylink Pro™ connected handset. Then simply pick up the handset, press ##, to indicate to the Skylink Pro™ adapter that this is not a standard call but a Skype call, you will hear a new dial-tone, press the speed dial number (e.g. 22) and then press the asterisk (*) key.
  • Page 26 Step 1: Right click on the desired contact as shown below and select Assign Speed-Dial: Step 2: Enter the desired speed dial number (e.g. 22) as shown below and press the OK button. Page 26 of 48 Ver 2.3...
  • Page 27 Step 3: You will now see an indication that the Skype ™ contact has a speed dial associated with them as shown below. Page 27 of 48 Ver 2.3...

  • Page 28: Switching Between Voip And Regular Calls

    While on a regular phone call you may receive a Skype™ call or while on a Skype™ call you may receive a regular call. The Skylink Pro™ adapter will indicate an incoming call with an audible call waiting tone and you can do the following: •...

  • Page 29: Forwarding Calls

    Forwarding Calls The Skylink Pro™ adapter can be configured to forward incoming Skype ™ calls to another telephone number, such as your mobile phone. It can also forward incoming telephone calls to a Skype™ or SkypeOut™ call. Right click on the Skype Agent (green telephone in the Windows System Tray) and select configure as shown below.
  • Page 30 Press the Call Forwarding tab to see the Call Forwarding parameters as shown below. In order to forward incoming Skype™ calls to a telephone number such as your mobile phone, change the VOIP to Phone Line settings as follows: • Check the Enable Call Forward checkbox as shown below Page 30 of 48 Ver 2.3...
  • Page 31 • Select the number of rings before the forwarding takes place as shown below. Page 31 of 48 Ver 2.3...
  • Page 32 • Then select the telephone that should be dialed on the telephone line and press the Apply and/or Exit button as shown below. Enter the telephone exactly as you would dial it if you were to pick up a telephone directly connected to the phone line.

  • Page 33: Toll Bypass

    There are two common scenarios for this. You can call in from your mobile phone to the computer that the Skylink Pro adaptor is connected to and make a low cost SkypeOut international call. This is useful if you are in the same geographical location as Skylink Pro and want to make international calls.
  • Page 34 You will see the Skylink Pro configuration screen as shown below. Press the Call Forwarding tab to see the Call Forwarding parameters as shown below. Page 34 of 48 Ver 2.3...
  • Page 35 In order to enable toll bypass of incoming PSTN calls, change the Phone Line to VOIP settings as follows: • Check the Enable Toll Bypass checkbox as shown below • Select the number of rings before the forwarding takes place as shown below. Page 35 of 48 Ver 2.3...
  • Page 36 In order perform toll bypass on an incoming Skype call, enable Toll Bypass in the VoIP to Phone Line section. When you Skype into the Skylink Pro adaptor, you will hear a beep. Enter the pin code followed by the * button and then enter the telephone number you want to dial on the PSTN line followed by the * key.

  • Page 37: Toll Bypass + Call Forward

    10 seconds. Skype Voicemail With Skylink Pro active, the attached telephone handset can be used to check for, and listen to your Skype voicemail. When you have a new Skype voicemail that you have not listened to, you will hear an intermittent beep in the VoIP dial tone.

  • Page 38: Recorder

    Recorder With Skylink Pro active, the attached telephone handset can be used to check for, and listen to your Skype voicemail. The call recorder is accessed and configured through the Skylink Pro Agent Call Recorder tab as shown below. You can change the default location where the recordings will be stored by pressing the button (with three dots) immediately to the right of the location field.
  • Page 39 (black square) buttons. • From the telephone handset – controlled by pressing the #7 keys (start recording) and #8 keys (stop recording) on the telephone handset connected to Skylink Pro. Automatic recording is controlled through the Recorder all calls checkbox in the Automation section.

  • Page 40: Changing The Default Settings

    Skype™ call and a regular call (call waiting) and conference calling, by running the Skylink Pro™ configuration. Right click on the Skylink Pro™ agent and select Configure as shown below. You will see the configuration tab as shown below.
  • Page 41 The Conference Key Sequence – while on a Skype call and you receive a regular call or while on a regular call and you receive a Skype call, press these keys conference together the two calls. The Set Phone Type selects which softphone you would like to work with. Press the Restore Defaults button if you want to restore all sequences to their factory shipped settings.

  • Page 42: Disabling Skylink Pro

    Disabling Skylink Pro™ In order to disable Skylink Pro™, right click on the Skylink Pro™ agent in the system tray and select Exit as shown below. You can now disconnect the Skylink Pro™ adapter from the PC. Page 42 of 48...

  • Page 43: Uninstall

    Uninstall In order to uninstall the Skylink Pro™ adapter, click on the uninstall utility in the Skylink Pro™ program group accessed from the Start button -> All Programs -> Skylink Pro™. You will see the uninstall indicator as follows. When the uninstall indicator disappears, the un-installation is complete.

  • Page 44: Installing A New Version

    Installing a New Version When you install a new version of Skylink Pro software, at the end you will see a slightly different Skype warning message as shown below. Select “Allow this program to use Skype” and press OK as shown below: Page 44 of 48 Ver 2.3...

  • Page 45: Troubleshooting

    Troubleshooting The first step in troubleshooting is to read the readme.txt that appears in the Skylink Pro program group. It contains a list of known issues for the current Skylink Pro driver version. To find out the driver version, right click on the Skylink ProAgent (green telephone in the system tray) and select About.
  • Page 46 Cannot hear dial-tone when I pick up the handset connected to the Skylink Pro™ adapter Check to make sure that the handset is connected to the correct jack on the Skylink Pro ™ adapter Page 46 of 48...
  • Page 47 Cannot hear the Skype™ call in telephone handset Check to make sure that Skype is configured to use the Smart Link Audio device as it ’s Audio In and Audio Out Sound Device. This is done as following: Select Options from the Skype™ Tools Menu as shown below. and then select Sound Devices as shown below.
  • Page 48 Call Forwarding is not working properly • Make sure that a telephone cable is plugged into the Skylink Pro adaptor line jack and to the wall phone plug • Make sure call forwarding is configured properly in the Skylink Pro Agent ->...

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