Troubleshooting - North Star M11960U.1 Owner's Manual

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Before troubleshooting or attempting to service, read the following safety instructions to
avoid serious injury to the operator or bystanders from moving parts that can crush or cut,
burns, fire or explosion, or escaping high pressure hydraulic fluid.
Important Safety Instructions:
1. Engine off. Always make sure the engine is off before cleaning, repairing or adjusting the splitter, except as
recommended by the manufacturer.
2. Hydraulic safety. High fluid pressures and temperatures are developed in hydraulic log splitters. Hydraulic
fluid escaping through a pin hole sized opening can burn or puncture skin, resulting in wounds that could
cause blood poisoning, infection, disability, gangrene, amputation, or death. Therefore, the following
instructions should be heeded at all times when inspecting or servicing the hydraulic components of the log
splitter:
Stop the engine, disconnect the spark plug, and move all control valve handles back and forth to relieve
pressure before changing or adjusting hydraulic system components such as hoses, tubing, fittings or other
components.
Do not remove the hydraulic oil fill cap when the engine is running. Hot oil can escape causing severe
burns. Allow log splitter to cool completely before removing hydraulic oil fill cap.
Do not adjust the pressure setting of the pump or valve
NEVER check for leaks with your hand. Leaks can be located by holding a piece of cardboard or wood (at
least two feet long) with your hand at one end and passing the other end over the suspected area (wear eye
protection). Look for discoloration of the cardboard or wood.
If injured by escaping fluid, no matter how small the wound is, see a doctor at once. A typical injection
injury may be a small puncture wound that does not look serious. However, severe infection or reaction
can result if proper medical treatment is not administered immediately by a doctor who is familiar with
injection injuries.
Problem
Ram will not move
Slow ram speed when extending or retracting
Wood will not split or splits extremely slowly
Engine bogs down during splitting
Engine stalls under low load condition
Engine will not start
Cause
A - Insufficient oil to pump
B - Air in oil
C - Excessive pump inlet vacuum
D - Blocked hydraulic lines
E - Blocked control valve
F - Low control valve setting
G - High control valve setting
H - Damaged control valve
I - Internal control valve leak
J - Damaged cylinder piston
K - Internally damaged cylinder
L - Kill switch is in the off position
M – Problem with engine

Troubleshooting

WARNING
Any Questions, Comments, Problems, or Parts Orders
Call NorthStar Product Support 1-800-270-0810
Solution: A,D,E,H,J
Solution: A,B,C,H,I,K
Solution: A,B,C,F,I,K
Solution: G
Solution: D,E
Solution: L,M
Check oil level in reservoir
Check oil level in reservoir, check for leaks in the suction line
Check pump inlet hose for blockage or kinks
Flush and clean the splitter hydraulic system
Flush and clean the splitter hydraulic system
Adjust control valve with a pressure gauge
Adjust control valve with a pressure gauge
Return control valve for authorized repair
Return control valve for authorized repair
Return cylinder for authorized repair
Return cylinder for authorized repair
Turn to the run position
Refer to your Engine Manual
26
Solution

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11960

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