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Scout Digital Wireless Telephone System User’s Guide (For IMPACT 24 / 48 / 72 ) Digital Communications System...
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Software Revision DSU: 16A and later DSU II: 2A and later Telephone Model: Scout 900MXS The following useful accessories for the digital wireless telephone are available through your Comdial dealer. Accessory Product Code Vibrator Kit 900-VIB Belt Clip Kit 900-HOL...
Contents Contents Introducing The Digital Wireless Telephone Using This Guide Using Chapter One Knowing Your Digital Wireless Telephone 1.3.1 Reviewing Important Safety Instructions 1.3.2 Reviewing The Technical Specifications Knowing Your Telephone’s Functions 1.4.1 Knowing Your Handset 1.4.2 Knowing Your Base Unit Interperting The Low Battery Indication 1.5.1 When You Are Not On A Call...
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Contents 3.10 Overriding A Call Or A Do Not Disturb Condition At Another Telephone (Executive Override) 3.11 Making a Subdued Off-Hook Voice Announcement Placing Calls On Hold Using Chapter Four Holding Calls Handling Hold Recalls Parking Calls Handling Park Recalls Transferring Calls Using Chapter Five Transferring Screened And Unscreened Calls...
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Contents 7.13 Using Automatic Station Relocation 7.14 Using Toll Restriction Override 7.15 Using The Tracker Paging System 7.16 Using Your Digital Wireless Telephone With A DSS/BLF Console Sending And Receiving Non-Verbal Messages Using Chapter Eight Lighting The Message Waiting Light Sending LCD Messages Sending Response Messages Using Assist Button Messaging...
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Contents 11 Troubleshooting Your Telephone 11.1 Using Chapter Eleven 11.2 Interpreting The Trouble Symptoms 11.3 Making A Power Reset Index Quick Reference Guide...
Introducing The Digital Wireless Telephone Introducing The Digital Wireless Telephone Using This Guide This comprehensive user’s guide describes your digital wire- less telephone and tells you how to use it. The operation chapters define often-used features and provide instructions for their use. These chapters are titled Answering Calls Making Calls Placing Calls On Hold...
CAUTION Your digital wireless telephone contains special purpose circuitry that allows it to interface directly to a Comdial digital telephone system. Because of this special design, do not connect your digi- tal wireless telephone to a telephone company central office jack...
Introducing The Digital Wireless Telephone 1.3.1 Reviewing Important Safety Instructions Since your digital wireless telephone has both an AC power supply and batteries, you should read and understand the fol- lowing important safety instructions. IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS When using your telephone equipment, always observe these basic safety precautions to reduce the risk of fire, electric shock, and injury.
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Introducing The Digital Wireless Telephone 13.Unplug this product from the wall outlet, remove the batteries, and take it to a qualified service technician if you encounter any of the following conditions: when the power supply cord or plug is damaged or frayed, if someone has spilled liquid into this product, if this product has been exposed to rain or water, if this product does not operate normally by following the operating instruc-...
Introducing The Digital Wireless Telephone 1.3.2 Reviewing The Technical Specifications General Specifications Frequency Control: Crystal controlled transmission Modulation Minimum Shift Keying (MSK) Operating Temperature: 0° to 50° C 32° to 122° F Base Unit Specifications Receive/Transmit Frequency: 903.20 to 924.95 MHz (9 Channels*) Power Requirements: 12V DC from supplied AC Adapter Dimensions (without antenna):...
Introducing The Digital Wireless Telephone 1.4 Knowing Your Telephone’s Functions Your digital wireless telephone provides many versatile fea- tures for your use. The discussions that follow explain these features in terms of what they allow you to do. 1.4.1 Knowing The Handset •...
Introducing The Digital Wireless Telephone • Talk Button –serves as an on/off hookswitch • TAP Button –retrieves last call placed on hold (when telephone is idle) –generates hookflash or recalls dial tone (when you are on a line) • Transfer/Conference (T/C) Button –transfers call and sets up conference calls •...
Introducing The Digital Wireless Telephone 1.4.2 Knowing The Base Unit • Antenna –allows the base unit to communicate with the handset • Charge LED –indicates that the installed handset battery pack is re- charging • Power On LED –indicates that base unit has AC power supplied •...
Introducing The Digital Wireless Telephone 1.5 Interpreting The Low Battery Indication 1.5.1 When You Are Not On A Call, When the battery pack in the handset is very low and needs to be charged, you will see the message LOW BATT on the dis- play, and the handset will beep.
Answering Calls Answering Calls Using Chapter Two Answer a call by pressing the function button for the ringing line. As a convenience, your system installer may assign ring- ing line preference to your station. If he or she does so, you will have access to the ringing line or intercom as soon as you take the handset off hook and you will not have to press a func- tion button to select the ringing prime line or intercom.
Answering Calls 2.2 Answering Outside And Intercom Calls An outside call is one that rings on a line while an intercom call is one that is made from one system telephone to another. An incoming call will sound the ringer and light the status light as- sociated with the line or intercom button that the call is on.
Answering Calls 2.3 Answering Calls At Monitored Stations Your system installer may arrange your telephone to have the intercom number of another telephone appearing at a function button location (F1–F3). You can use the light associated with this button to monitor the status of that telephone and you can press the button to make a call to it if you wish.
Answering Calls 2.4 Answering Night Transferred Calls The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing. After the attendant has set up this feature, you can answer an outside call when it rings anywhere in the system.
Answering Calls 2.5 Making A Call Pick-Up Often, the system installer arranges several telephones together in a user group. If your digital wireless telephone is so ar- ranged, you can answer calls that are ringing at other stations within your particular group. Also, you can answer a call that is ringing at any telephone in the system if you know the tele- phone’s extension number.
Answering Calls 2.6 Responding To A Subdued Off-Hook Voice Announcement Your installer can arrange your telephone to receive a subdued off-hook voice announcement (SOHVA) call. This calling method allows an intercom caller to break into your current call and make an announcement to you that only you can hear through your handset receiver.
Making Calls Making Calls 3.1 Using Chapter Three When you wish to make a call, you can press the TALK button to make the handset active or select a line or the intercom. Af- ter you make the handset active, the display provides you with several pieces of information.
Making Calls 3.2 Dialing Automatically This feature provides speed dialing using programmable but- tons where you have previously stored numbers. Since you usually store a line choice as part of a speed dial number, line selection is automatic with speed dialing. This user’s guide dis- cusses speed dial programming in a separate section, and you should refer to it when you are ready to store your speed dial numbers.
Making Calls To automatically dial a memory location number using the MEMO button, • lift handset and press TALK (if necessary), • press line button to select line or intercom (remember: se- lecting a line is not necessary if a prime line, prime inter- com, or idle line preference feature is assigned to your telephone), •...
Making Calls 3.4 Redialing A Previously Dialed Number If the last number you have called is busy or is not answering, you can redial it. The system temporarily saves the first 32 dig- its of this last manually dialed number for your redial use. You will overwrite a temporary system-saved number with subsequent dialing activity.
Making Calls 3.5 Using Line Groups Some systems have telephone lines arranged into line groups and made available at each telephone for making outside calls. Your system administrator can tell you how your system is ar- ranged. When line groups are available for your use, you may access them for outside calling instead of pressing a line button to select a individual line for use.
Making Calls 3.6 Waiting For A Line (Queuing) If all the lines in a line group are busy, you can place your tele- phone in a queue to await an idle line. When you share a line with another telephone and the line is busy, you can place your telephone in a queue to await the idle line.
Making Calls 3.7 Making Intercom Calls You can dial an intercom extension manually from the dial pad or automatically using a direct station select (DSS) button that you have previously programmed. There are two methods for making an intercom call. One causes the called telephone to ring.
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Making Calls (The following instructions assume a voice-first default setting. Any user can change a call to a tone signaling for that call sim- ply by pressing the INTERCOM button again after dialing the extension number or by pressing the preprogrammed DSS but- ton again.) To voice announce manually, •...
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Making Calls 3.8 Camping On At A Busy Station And Waiting For An Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone, you can dial a feature code that will cause the system to ring your telephone when the station is available.
Making Calls Camping On At A Busy Station And Waiting For An Answer (Call Waiting) If the telephone you have called is busy, you can send a call- waiting tone to the telephone and wait on the line for an an- swer.
Making Calls 3.10 Overriding A Call Or A Do Not Disturb Condition At Another Telephone (Executive Override) You can override a call in progress or a Do Not Disturb condi- tion at another telephone if the system installer has enabled the executive override feature at your telephone.
Making Calls 3.11 Making A Subdued Off-Hook Voice Announcement (SOHVA) You can make a subdued voice announcement to another sta- tion that is off-hook and busy on a call if the system is arranged to provide this feature. If your telephone provides a SOHVA button and you encounter a busy tone after making an intercom call, you can then decide whether to deliver a SOHVA mes- sage, camp on at that station, set a message-waiting indicator,...
Placing Calls On Hold Placing Calls On Hold 4.1 Using Chapter Four You can place calls on hold and pick them up a short time later in several different ways. This chapter explains the various methods you can use to hold a call. Holding Calls Handling Hold Recalls Parking Calls...
Placing Calls On Hold 4.2 Holding Calls You can place a call on hold and pick it back up a short time later. With a regular hold, either you can pick up the held call at your telephone, or another user can pick it up at another tele- phone if that telephone shares the held call line with your tele- phone.
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Placing Calls On Hold To place a call on directed hold at another telephone, • while on line, press INTERCOM, dial S 90, • • dial extension number of telephone to receive held call. To pick a directed hold call back up if you wish, •...
Placing Calls On Hold 4.3 Handling Hold Recalls After a call has been on hold for the period of time (set by the installer of your system), the system will cause a hold recall ring burst to sound at your telephone and the flash rate of the line button becomes faster.
Placing Calls On Hold 4.4 Parking Calls You can place a call on hold in the system so that it can be an- swered from any station that does not have line appearance for the call. You accomplish this by placing the call in one of nine park orbits, where the call remains until it is answered.
Placing Calls On Hold 4.5 Handling Park Recalls When a parked call “times out” of the system, it will return to your telephone in the form of a park recall (you will hear sev- eral short ring bursts). Your display will indicate that the call is recalling.
Transferring Calls Transferring Calls 5.1 Using Chapter Five You can transfer calls from your digital wireless telephone to another system telephone in several ways. The information in this chapter describes those ways. Transferring Screened And Unscreened Calls...
Transferring Calls 5.2 Transferring Screened And Unscreened Calls You can answer a call at your telephone and transfer it to an- other telephone in one of two ways. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you make a screened trans- fer.
Conferencing Calls Conferencing Calls 6.1 Using Chapter Six When you join your digital wireless telephone together on a call with one or more system telephones, the arrangement is known as conferencing. Use the information contained in this chapter to understand how to make a conference. Conferencing Telephones Together...
Conferencing Calls 6.2 Conferencing Telephones Together When your digital wireless telephone is joined together with several other telephones on the same call, the result is called conferencing. You can make conference calls that involve up to five parties, including you as the originating party, in any com- bination of outside lines and intercom parties.
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Conferencing Calls To continue conversation on remaining line after other outside lines have dropped from conference, • press line button of remaining party. To retrieve line from hold and bring party back into conference, • press T/C, • press line button, •...
Using The Other Telephone Features Using The Other Telephone Features 7.1 Using Chapter Seven This chapter details features that enhance the basic operation of your digital wireless telephone. Remember, your station may be arranged to give you access to an assigned line or intercom as soon as you press the TALK button.
Using The Other Telephone Features 7.2 Blocking Voice Announced Calls When you operate your telephone using the optional headset, other system users can make voice announcements to you through your headset. You can block these announcements if you wish. NOTE: If you block voice announced calls, you will also block any sub- dued off-hook voice announce (SOHVA) calls that callers direct to your station.
Using The Other Telephone Features 7.3 Entering Account Codes If the installer has arranged your telephone system for account code entry, your telephone display may prompt you to dial a code and then enter an account code before you dial a number or after you answer a call.
Using The Other Telephone Features Forwarding Calls You can forward calls that normally ring at your telephone. You can forward just your prime line and intercom calls or you can forward all calls. Your telephone will sound a short ring burst each time the system forwards an intercom call.
Using The Other Telephone Features 7.5 Making A Call Non-Private (Privacy Release) It is often the case that telephones will share line appearance for one or more lines. When one telephone is active on a line that several other telephones share, the call is private (users at the other telephones cannot join the conversation by pressing the line button of the line being used).
Using The Other Telephone Features 7.6 Monitoring A Conversation Between Two Telephones (Service Observing) If your telephone provides the installer-programmed service observing feature, you can use it to monitor an on-going con- versation at another telephone in an undetected manner. You may also make a SOHVA call to a station that you are ac- tively monitoring thus enabling you to assist the station user while you both listen to the distant party.
Using The Other Telephone Features 7.7 Muting Your Telephone By using the MUTE button, you can block transmission of your voice to the calling party. For example, if someone comes into your office to talk to you and you do not want this conver- sation to interrupt the distant party, press the MUTE button.
Using The Other Telephone Features 7.9 Sending A Paging Announcement There are several ways to make a public announcement to all or a portion of your location. Your system might be arranged with an external paging unit that you access by pressing a line but- ton or by dialing a special code.
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Using The Other Telephone Features To page through station speakers, • lift handset and press TALK (if necessary), • press intercom button (if necessary), • dial 87 for all call or dial 84–86 for individual paging zones, • make announcement and either remain on line if awaiting a reply (known as a “meet-me”...
Using The Other Telephone Features 7.10 Setting A Do Not Disturb Condition At Your Telephone The do not disturb (DND) feature keeps calls from ringing at your telephone and makes it appear to be busy to intercom calls. If your telephone includes a installer-provided DND but- ton, you have this feature.
Using The Other Telephone Features 7.11 Setting The Volume Control Your telephone has a push-button volume control. This is a multipurpose control that you can use to set the volume, or loudness, of the ringer and the handset. There are two ringer loudness levels and a vibrator position. Set the level as follows: •...
Using The Other Telephone Features 7.13 Using Automatic Station Relocation If your telephone system provides this feature, you can move your telephone to another digital station port and either keep your old programming or accept the programming at the new location.
Using The Other Telephone Features 7.14 Using Toll Restriction Override You can override one station’s toll restriction assignments with your own toll restriction assignments by dialing an in- staller-assigned four-digit toll restriction override (TRO) code prior to dialing your desired number. (Ask your system atten- dant for your TRO code.)When you dial the TRO code, the sys- tem replaces the current station’s toll restriction requirements with those that matches your home station.
Using The Other Telephone Features 7.15 Using The Tracker Paging System The Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers. Along with the parked call message, The system parks the call in orbit for retrieval by the paged party.
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Using The Other Telephone Features To use Tracker to transfer a call to a park orbit for retrieval and transmit the call’s park orbit code and caller ID information (if available), • answer call and press T/C, • dial extension number, •...
Using The Other Telephone Features 7.16 Using Your Digital Wireless Telephone With A DSS/BLF Console Your installer can assign a DSS/BLF console as a companion to your digital wireless telephone. This companion console ex- tends the function button capability of your telephone with ad- ditional buttons and status lights.
Sending And Receiving Non-Verbal Messages Sending And Receiving Non-Verbal Messages 8.1 Using Chapter Eight This chapter details the several different methods that you can employ to send and receive messages with your digital wireless telephone without using verbal communications. Lighting The Message Waiting Light Sending LCD Messages Sending Response Messages Using The Assist Button Programming...
Sending And Receiving Non-Verbal Messages 8.2 Lighting The Message-Waiting Light If the system installer designates your station as a central mes- sage desk or programs it to have message-wait originate ability, you can turn on the message-waiting light of any other tele- phone.
Sending And Receiving Non-Verbal Messages 8.3 Sending LCD Messages You can set system-supplied messages to be received or dis- played by a calling LCD speakerphone. These messages give information on your telephone status. Get a list of the available messages from the attendant and write them on the blank list- ing chart on the next page.
Sending And Receiving Non-Verbal Messages 8.4 Sending Response Messages By programming one or more RESPONSE MESSAGE but- tons at unused function buttons F1–F3 on your digital wireless telephone, you can respond with a variety of messages to many calling situations. For example, if you call another station and receive a busy signal or no answer, you can send one of 10 sys- tem-supplied messages, or you can send the same message ev- ery time the situation arises.
Sending And Receiving Non-Verbal Messages 8.5 Using Assist Button Messaging If you have preprogrammed an ASSIST button on your tele- phone, you can use it to send a message to your supervisor, asking for assistance while you are on a call. Your message shows in the supervisor’s telephone display.
Sending And Receiving Non-Verbal Messages 8.6 Using Station-To-Station Messaging When you call another telephone and no one answers, you may leave a reminder that you called. Do this by turning on the BLF light at the called telephone. To allow this to take place, some- one must have previously stored as a DSS/BLF button at the called telephone.
Programming Your Telephone Programming Your Telephone 9.1 Using Chapter Nine Use this chapter’s information to understand the various pro- gramming steps that you can take with your LCD speakerphone. Programming For Speed Dialing Storing Speed Dial Numbers Storing DSS Numbers Storing the Memory Location Speed Dial Numbers Storing The Feature Codes Storing The Special Purpose...
Programming Your Telephone Programming For Speed Dialing Speed dialing is a feature that lets you: • dial lengthy numbers using one or two buttons, • store intercom numbers of frequently called telephones. • store frequently used feature codes, You can store numbers for speed dialing at the following loca- tions: •...
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Programming Your Telephone Enter your stored numbers on these charts for future reference. Speed Dial Number Key Pad Buttons Function Buttons Speed Dial Number Handset Memory Locations...
Programming Your Telephone 9.3 Storing Speed Dial Numbers To store an outside number as a speed dial number, follow the display prompts and proceed as follows: • lift handset and press TALK (if necessary), • press intercom button (if necessary), dial SS1, •...
Programming Your Telephone 9.4 Storing DSS Numbers To store an intercom number as a DSS number, • lift handset and press TALK (if necessary), • press intercom button (if necessary), dial SS 3, • • press function button to choose storage location, •...
Programming Your Telephone 9.6 Storing The Feature Codes If you find that you are using certain features often, you can program a feature’s dialing code at an unused function button. When you store a feature code, you automatically provide a button that has an enable and a disable toggle function.
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Programming Your Telephone Headset Button—allows you to receive voice announcements and paging announcements while using the optional headset. Response Message Button—makes a non-verbal response to a SOHVA call. The response appears in the display of the calling telephone. Transfer/Conference Autodial Button—enables you to pre-select telephones to which calls are frequently transferred, allowing a single-key transfer of calls.
Installing The Digital Wireless Telephone Installing The Digital Wireless Telephone 10.1 Using Chapter Ten The digital wireless telephone is a proprietary multiline tele- phone that connects directly to a digital station port. Use the information in this chapter to learn how to install the digital wireless telephone and its accessories.
Installing The Digital Wireless Telephone 10.2 Selecting The Installation Location CAUTION Your digital wireless telephone contains special purpose circuitry that allows it to operate only when it is connected to a proprietary digital telephone system. Because of this special design, do not connect your digital wireless telephone to a telephone company central office jack that is designed for industry-standard tele- phones.
Installing The Digital Wireless Telephone 10.3 Connecting To The Station Jack Connect one end of the supplied four-conductor line cord to the LINE JACK on the digital wireless telephone. Connect the other end of this line cord to a digital station port jack. CAUTION - Never install telephone wiring during a lightning storm.
Installing The Digital Wireless Telephone 10.5 Installing The Battery Pack 1. Place the battery pack onto the handset so that it slides eas- ily along the ridges. 2. Slide the battery pack up onto the handset until it clicks into place. To remove a battery pack, press button to unlatch the pack and slide it from the handset.
Installing The Digital Wireless Telephone 10.6 Charging the Handset’s Battery Pack You must fully charge the rechargeable nickel-cadmium battery pack before using your digital wireless telephone for the first time. This means that you should allow the unit to charge with- out interruption for 8–10 hours.
Installing The Digital Wireless Telephone 10.7 Charging Extra Battery Packs The digital wireless telephone’s base unit is equipped with a spare battery charger for charging an extra battery pack; how- ever, for quickest charge, always use the base unit’s handset cradle charger.
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Installing The Digital Wireless Telephone...
Installing The Digital Wireless Telephone 10.8 Cleaning The Battery Contacts To maintain a good charge, it is important to clean all charge contacts on the handset and base unit about once a month. Use a pencil eraser or other contact cleaner. Do not use any liquids or solvents.
Installing The Digital Wireless Telephone 10.9 Attaching The Belt Clip To The Handset Snap the tabs of the belt clip into all four notches on the sides of the handset. Use the belt clip to attach the handset to your belt or pocket for convenient portability.
Installing The Digital Wireless Telephone 10.10 Testing the Coverage Range Your digital wireless telephone will continue to operate effec- tively as you move some distance away from the base unit. Many circumstances affect the maximum distance that you can travel away from the base unit’s location. Among these are walls and other obstructions that separate you from the base unit’s location.
Troubleshooting Your Telephone Troubleshooting Your Telephone 11.1 Using Chapter Eleven If your digital wireless telephone is not operating properly, use this chapter’s information to help identify the cause of im- proper operation. 11.2 Interpreting The Trouble Symptoms 11.3 Making A Power Reset...
Troubleshooting Your Telephone 11.2 Interpreting The Trouble Symptoms Should your digital wireless telephone fail to operate properly, review the following list of symptoms and causes for help. Symptom Possible Cause –Be sure AC adapter is plugged into base unit and wall socket. Be sure handset is properly seated in base unit cradle Charge light will not turn on when...
Troubleshooting Your Telephone * If you isolate improper operation to a defective battery pack, verify that the battery chargers are operating prop- erly. If the battery chargers are operating properly, pur- chase a new battery pack. Since handset and battery warranties differ, do not return your handset for servicing with its battery installed.
Quick Reference Guide This chart provides you with a quick reference guide of the fea- ture dialing codes. If you wish, you can detach this sheet and keep it near your telephone to serve as a stand alone reference. Remember, section 9.6 describes a method to program these codes at unused function buttons F1–F3.
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Quick Reference Guide Feature Enable Code Disable Code Night Answer, INTERCOM 80 Paging INTERCOM 84 Zone 1 Paging INTERCOM 85 Zone 2 Paging INTERCOM 86 Zone 3 Paging INTERCOM 87 All-Call Paging INTERCOM 88 Meet-Me Paging INTERCOM 89 External Paging Response Messaging Programmable Button Service Observe,...
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This manual has been developed by Comdial Corporation (the “Company”) and is in- tended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the in- formation contained herein.