Resetting Your Device; Soft Reset; Hard Reset - HTC TOUCH Diamond User Manual

13.7 Resetting Your Device

Soft reset

Occasionally, you may need to reset your device. A soft (or normal) reset of your device clears all active
program memory and shuts down all active programs. This can be useful when your device is running slower
than normal, or a program is not performing properly. A soft reset is also necessary after the installation of
some programs. If a soft reset is performed when programs are running, unsaved work will be lost.
To perform a soft reset
1. Pull out the stylus.
2. Remove the back cover.
3. Use the stylus to press the RESET button located at the bottom of the back side of the device. Your
device restarts and displays the Home screen.

Hard reset

You can also perform a hard reset (also known as a full reset). A hard reset should only be performed if
a normal reset does not solve a system problem. After a hard reset, the device is restored to its default
settings—the way it was when you first purchased it and turned it on. Any programs you installed, data you
entered, and settings you customized on your device will be lost. Only Windows Mobile® software and other
pre-installed programs will remain.
Warning!
To perform a hard reset
1. Pull out the stylus.
2. Remove the back cover.
3. With the device turned on, press and hold the VOLUME DOWN and ENTER buttons, then press the
RESET button with the stylus tip.
4.
Release the RESET button, but continue pressing the VOLUME DOWN and ENTER buttons until you see
this message on the screen:
This operation will delete
all your personal data,
and reset all settings
to manufacturer default.
Press VolUp to restore
manufacturer default, or
press other keys to cancel.
5. Release the VOLUME DOWN and ENTER buttons, then press the VOLUME UP button to perform the
hard reset, or press any other button to cancel the reset.
Your device will be set back to factory default settings. Make sure that any additional installed
programs and/or user data have been backed up before you perform a hard reset.
RESET button
Managing Your Device 13