Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for HP t410
Summary of Contents for HP t410
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Page 1: Troubleshooting Guide
Troubleshooting Guide HP t410 Smart Zero Client... - Page 2 Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
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Page 3: About This Book
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. - Page 4 About This Book...
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Page 5: Table Of Contents
Table of contents 1 Product Description ............................1 Product features ........................... 1 Serial Number Location ....................... 2 Front Panel Components ..................... 2 Rear Panel Components ..................... 3 2 Diagnostics and Troubleshooting ......................... 4 LEDs ..............................4 Power-On Sequence ..........................5 Beep Codes ............................ - Page 6 Appendix A Specifications ..........................23 Appendix B Electrostatic Discharge ......................25 Preventing Electrostatic Damage ....................... 25 Grounding Methods ..........................25 Index ................................... 26...
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Page 7: Product Description
4 USB 2.0 (two in front, two in rear), 1 microphone,1 headphone, 1 RJ-45, 1 power connector ● 10/100/1000 Gigabit Ethernet (RJ-45), Wake on LAN (WOL), TCP/IP with DNS and DHCP, UDP Operating system The HP t410 Smart Zero Client uses HP Smart Zero Core. Product features For more information, http://www.hp.com and search for your specific thin client model to find the model-specific QuickSpecs. -
Page 8: Serial Number Location
Serial Number Location Every thin client includes a unique serial number located as shown in the following illustration. Have this number available when contacting HP customer service for assistance. Figure 1-1 Serial number location Front Panel Components Figure 1-2 Front panel components... -
Page 9: Rear Panel Components
Rear Panel Components Figure 1-3 Rear panel components DisplayPort connector Ethernet RJ-45 connector VGA connector Power connector Universal serial bus (USB) connectors (2) Cable lock slot Product features... -
Page 10: Diagnostics And Troubleshooting
Diagnostics and Troubleshooting LEDs Table 2-1 Power and IDE Flash Activity LEDs Status Power LED Off When the unit is plugged into the wall socket and the Power LED is off, the unit is powered off. However, the network can trigger a Wake On LAN event in order to perform management functions. -
Page 11: Power-On Sequence
Power-On Sequence At power-on, the flash boot block code initializes the hardware to a known state, then performs basic power-on diagnostic tests to determine the integrity of the hardware. Initialization performs the following functions: Initializes CPU and memory controller. Initializes and configures all PCI devices. Initializes USB devices to a known state. -
Page 12: Troubleshooting
Troubleshooting Basic Troubleshooting If the thin client is experiencing operating problems or will not power on, review the following items. Table 2-2 Power-On Troubleshooting Issue Procedures The thin client unit is experiencing Ensure that the following connectors are securely plugged into the thin client operating problems. -
Page 13: Troubleshooting Flowcharts
Table 2-2 Power-On Troubleshooting (continued) A newly connected unknown USB An unknown USB peripheral may be connected and disconnected to a running peripheral does not respond or USB platform as long as you do not reboot the system. If problems occur, disconnect peripherals connected prior to the newly the unknown USB peripheral and reboot the platform. -
Page 14: Initial Troubleshooting
Initial Troubleshooting Chapter 2 Diagnostics and Troubleshooting... -
Page 15: Initial Troubleshooting Part 2
Initial Troubleshooting Part 2 Troubleshooting... -
Page 16: No Power, Part 1
No Power, Part 1 Chapter 2 Diagnostics and Troubleshooting... -
Page 17: No Power, Part 2
No Power, Part 2 Troubleshooting... -
Page 18: No Power, Part 3
No Power, Part 3 Chapter 2 Diagnostics and Troubleshooting... -
Page 19: No Video, Part 1
No Video, Part 1 Troubleshooting... -
Page 20: No Video, Part 2
No Video, Part 2 Chapter 2 Diagnostics and Troubleshooting... -
Page 21: No Os Loading
No OS Loading Troubleshooting... -
Page 22: Non-Functioning Pointing Device Or Keyboard
Non-Functioning Pointing Device or Keyboard Chapter 2 Diagnostics and Troubleshooting... -
Page 23: No Internal Network Connection
No Internal Network Connection Troubleshooting... -
Page 24: No Audio
No Audio Chapter 2 Diagnostics and Troubleshooting... -
Page 25: No Ip Address
No IP Address Troubleshooting... -
Page 26: Modifying Client Settings
Connection Type, Display, Network, USB, auto-update, entries, keyboard, mouse, printer redirection, time, translation, users, and zero-login. To access the Smart Client Profile Editor: Click Start > Programs > Hewlett-Packard > HP Smart Client Service. Select HP Profile Editor. To load an existing profile.xml file: ▲... -
Page 27: Tree View
Tree View To display the tree view: ▲ Expand the root and expand the options whose value you want to change. Changing Settings This section provides an example of how to change a setting. The steps in this example change record volume. -
Page 28: Restoring A Corrupt Uboot
● Display ● Network ● Auto update ● Mouse ● Screen saver ● Time ● Translation Restoring a Corrupt uBoot If uBoot on the thin client is corrupt, the unit will not boot. The unit must be sent back for repair. Chapter 3 Modifying Client Settings... -
Page 29: Appendix A Specifications
** The operating temperature range when the thin 1° C/300 m (1.8° F/1000 ft) to a maximum of 3 Km (10,000 client is attached to a flat panel using the HP Quick ft), with no direct, sustained sunlight. Upper limit may be Release is 50°... - Page 30 Table A-1 HP t410 Smart Zero Client (continued) Power Supply 100–240 VAC Operating Input Voltage Range 50–60 Hz Rated Line Frequency Power Output (maximum) 24 W Rated Output Current (maximum) Output Voltage +12 V DC Appendix A Specifications...
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Page 31: Appendix B Electrostatic Discharge
Use conductive field service tools. ● Use a portable field service kit with a folding static-dissipating work mat. If you do not have any of the suggested equipment for proper grounding, contact an HP authorized dealer, reseller, or service provider. NOTE: For more information about static electricity, contact an HP authorized dealer, reseller, or service provider. -
Page 32: Index
Index altitude specifications 23 operating system 1 temperature specifications 23 troubleshooting 6 basic troubleshooting 6 power and IDE flash activity beep codes 5 LEDs 4 USB connector location 3 power button location 2 USB ports power connector location 3 location 2 cable lock slot location 3 power output specifications 24 components...