HP Vectra VL800 User Manual
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HP Vectra VL800 User Manual

HP Vectra VL800 User Manual

Hp vectra vl800: installation guide
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  • Page 1 guide...
  • Page 2 ® Sound Blaster is a registered trademark of Creative Technology Limited. NVIDIA™, GeForce2 GTS™ and GeForce2 MX™ are registered trademarks or trademarks of NVIDIA Corporation. HP France Business Desktop Division (BDD) 38053 Grenoble Cedex 9 France 2001 Hewlett-Packard Company Feb. 2001...

  • Page 3: Table Of Contents

    Viewing the Summary Screen ......Using the HP Setup Program.......
  • Page 4 Contents 3 Troubleshooting Your HP PC ......59 If Your PC Does Not Start Properly......60 If Your PC Has a Hardware Problem.

  • Page 5: Important Warnings

    Important Warnings Avoid Electrical Shocks WARNING To avoid electrical shock, do not open the power supply. There are no user- serviceable parts inside. To avoid electrical shock and harm to your eyes by laser light, do not open the laser module. The laser module should only be serviced by service personnel.
  • Page 6 PC, or to HP so that they can either be recycled or disposed of in the correct way . Returned batteries will be accepted free of charge.

  • Page 7: Information And Help

    PC Access Information Start Programs Finding Information Setup This guide Reference Operating System Online Help Start Help This guide Troubleshooting and Support HP Quick User’s Guide The paper manual that came with your PC Troubleshooting Guide HP Info Contents vii...

  • Page 8: Information On Ergonomic Aspects

    HP’s web site lets you download additional documentation for your PC. This documentation is provided in Adobe Acrobat (PDF) format. The documentation for your PC is available free of charge on the HP web site www.hp.com/go/vectrasupport This includes: •...

  • Page 9: Technical Information

    Technical Information Physical Characteristics ( Characteristic Weight (configuration with 1 CD-ROM drive, excluding keyboard and display) Dimensions Footprint Acoustic noise emission (ISO 7779) Operating (idle): Power Supply Input voltage (voltage selection switch) Input frequency: Power consumption - Windows 2000 • Typical •...

  • Page 11: Setting Up And Using Your Pc

    Setting Up and Using Your PC If you are in any doubt that you can lift the PC and monitor safely, do not WARNING try to move them without help. When you receive your PC, unpack all of the components. Place the PC on a sturdy desk with easily accessible power outlets and enough space for the keyboard, mouse, and any other accessories.

  • Page 12: Connecting Devices

    1 Setting Up and Using Your PC Connecting Devices Connecting Devices For your own safety, it is recommended that you first read the warning notices on pages v and vi. Keyboard connector Serial port A Serial port B Line Out (headphone or speaker) connector Line In connector Microphone...
  • Page 13 Universal Serial Bus (USB) connectors can be used for USB accessories. (For information about HP accessories, connect to HP’s web site www.hp.com/go/pcaccessories automatically configured as soon as they are physically attached to the PC. USB is supported by Window 2000, Windows 98 and Windows 95 SR 2.1 only.
  • Page 14 1 Setting Up and Using Your PC Connecting Devices Connecting the Sound Blaster Audio Card (Some Models Only) If your PC has a Sound Blaster audio card, connect your audio devices as shown. If your PC does not have a Sound Blaster audio card, refer to page 12. Digital I/O Line In Microphone...

  • Page 15: Starting And Stopping Your Pc

    Starting and Stopping Your PC Starting Your PC for the First Time If your PC has preinstalled software, it is initialized the first time you start the PC. The software initialization process takes a few minutes. This process sets up the software in your language and sets up your software to use the hardware installed in your computer (you can change the settings after the software has been initialized).
  • Page 16 To initialize your software: Turn on the display first, then the PC. When the PC is switched on, the HP PC’s logo is displayed. The PC performs a Power-On-Self-Test (POST). 2 The software initialization process starts. It displays the software license...

  • Page 17: Using Your Hp Enhanced Multimedia Keyboard (Some Models Only)

    PC’s rear panel) Menu Key Pressing the “ ? ” Menu soft key displays the soft key section of the HP enhanced keyboard control panel on your screen. Click any of the keys on the screen to display the action assigned to an individual key or to change or assign an action to a key.

  • Page 18: Viewing The Summary Screen

    1 Setting Up and Using Your PC Viewing the Summary Screen Viewing the Summary Screen The Summary Screen gives you a summary of the current configuration of your PC (for example: BIOS version, CPU speed, memory module size, and installed mass storage devices). It is recommended that you check the configuration of your PC when you first use it and each time after you install, remove, or upgrade accessories.

  • Page 19: Using The Hp Setup Program

    Using the HP Setup Program Use the Setup program to configure your PC (for example: setting up system and user passwords, installing and upgrading mass storage devices), and to solve configuration problems. It is recommended that you take note of any changes to the system setup.
  • Page 20 Sub-menus are presented for changing the characteristics and values of the System Administrator Password, User Password, Power-on Password, Fixed Disk Boot Sector and for preventing unauthorized start-up from the Floppy, CD-ROM and IDE-HDD drives (refer to “Setting Passwords in the HP Setup Program” on page 21). Boot Menu Select the order of the devices from which you want the BIOS to attempt to boot the operating system.

  • Page 21: Setting Passwords In The Hp Setup Program

    Setting Passwords in the HP Setup Program You can set passwords to provide different levels of protection for your PC, the Administrator password, the User password and the Power-on password. You set these passwords using the Security menu in the Setup program.

  • Page 22: Using Power Management

    Manageability Your PC is highly manageable. HP TopTools is a device management tool that can help you in troubleshooting and makes remote administration easier. For more information about TopTools, connect to HP’s web site at: www.hp.com/toptools.

  • Page 23: Installing And Replacing Hardware Parts In Your Pc

    Installing and Replacing Hardware Parts in Your PC This chapter provides information about installing accessories and replacing hardware parts in your PC. Power Supply Unit Main Chassis Fan Secondary Hard Disk Drive Bay Primary Hard Disk Drive Bay Up to six accessory cards can be installed: - One AGP 4X slot (graphics) - Five 32-bit PCI slots...
  • Page 24 2 Installing and Replacing Hardware Parts in Your PC Contact your dealer for an up-to-date list of supported devices or connect www.hp.com/go/pcaccessories For the list of non-HP devices compatible with your PC, consult the Tested Product List at www.hp.com/desktops/vectra/vl800/tpl.html (when available).

  • Page 25: Removing And Replacing The Cover

    Removing and Replacing the Cover Removing the Cover 1 Switch off the monitor and PC, disconnect all power cords and any telecommunication cables. Unlock the cover (with the key) at the rear of the PC if a lock is installed. Open the latch and remove the side panel.
  • Page 26 2 Installing and Replacing Hardware Parts in Your PC Removing and Replacing the Cover Replacing the Cover 1 Ensure that all internal cables are properly connected and safely routed (not trapped or snagging on anything.) Replace the front panel. Replace the side panel, making sure you align the hinges properly. If required, lock the cover (with the key) at the rear of the PC.

  • Page 27: Removing, Replacing And Upgrading Memory

    Removing, Replacing and Upgrading Memory Use only HP memory modules specifically designed for your PC model. To find out about available accessories for your PC, refer to the HP Accessories Web site at: www.hp.com/go/pcaccessories. Upgrading Memory Your PC has two pairs of memory sockets for installing either two or four PC800 RAMBUS Direct RAM (RDRAM) memory modules.
  • Page 28 2 Installing and Replacing Hardware Parts in Your PC Removing, Replacing and Upgrading Memory Memory modules for your PC are available from HP or from your Authorized HP Reseller. To see which memory modules are available, connect to and vl800 in the menus.
  • Page 29 6 Replace the PC’s cover (refer to page 25). Reconnect all the power and telecommunications cables. 7 Check the Summary Screen to verify the new configuration (refer to “Viewing the Summary Screen” on page 18) 2 Installing and Replacing Hardware Parts in Your PC Removing, Replacing and Upgrading Memory...

  • Page 30: Installing Or Replacing An Accessory Card

    2 Installing and Replacing Hardware Parts in Your PC Installing or Replacing an Accessory Card Installing or Replacing an Accessory Card Your PC has five 32-bit 33 MHz PCI (PCI 2.2) accessory card slots and one AGP slot on the system board. The AGP slot accepts standard 25W 1.5V AGP graphics cards.

  • Page 31: Installing Mass Storage Devices

    Installing Mass Storage Devices The PC has an integrated Ultra ATA-100 controller that supports up to four IDE devices. Removable media IDE devices, such as CD-ROM drives, DVD drives, tape drives and Zip drives, require front access. In addition to the floppy disk drive, your PC can support another 3.5-inch internal device plus three front-access 5.25-inch devices.
  • Page 32 2 Installing and Replacing Hardware Parts in Your PC Installing Mass Storage Devices Which IDE Data There are three or four data cables inside your PC. Two of these are for IDE Connectors to Use devices. • The ATA IDE cable supports two IDE devices. This cable is connected to the Primary IDE connector on the system board.
  • Page 33 Cables and Connectors (SCSI Models) 16-bit SCSI Terminator fitted on cable 16-bit Internal U160 68-pin SCSI connector 16-bit SCSI cable with three 68-pin connectors External 68-pin SCSI connector (two screws) accessible from the rear of the PC. SCSI Card in PCI Slot Which SCSI Models with a SCSI card can be connected to up to three internal SCSI Connectors to Use...

  • Page 34: Power Connectors

    2 Installing and Replacing Hardware Parts in Your PC Installing Mass Storage Devices The SCSI ID is usually configured with jumpers on the SCSI hard disk drive. Refer to the installation guide supplied with the drive for information on selecting a SCSI ID. Some SCSI disk drives may have termination resistors that must be removed or disabled before installation in your PC.

  • Page 35: Replacing The Primary Hard Disk Drive

    Replacing the Primary Hard Disk Drive Handle the hard disk drive with care. Avoid shocks and violent movement as this can cause damage to the hard disk drive’s internal components. Make sure that you back up your files before you install a hard disk drive. Refer to your operating system documentation for information on how to do this.
  • Page 36 2 Installing and Replacing Hardware Parts in Your PC Replacing the Primary Hard Disk Drive Press the retaining clip on the top of the drive tray and slide it forward to remove it. Hold the tray firmly while removing it. Turn the drive tray over, remove all the screws from the base of the tray, then slide out the old hard drive.
  • Page 37 To reinstall operating system and HP drivers, use the Image Creation & Recovery CD-ROM provided with the PC. In addition, you can find the most up-to-date versions of HP drivers on HP’s Web site at: www.hp.com/go/vectrasupport...

  • Page 38: Installing A Second Hard Disk Drive

    2 Installing and Replacing Hardware Parts in Your PC Installing a Second Hard Disk Drive Installing a Second Hard Disk Drive Handle the hard disk drive with care. Avoid shocks and violent movement as this can cause damage to the hard disk drive’s internal components. Make sure that you back up your files before you install a hard disk drive.
  • Page 39 3 Press the retaining clip on the top of the drive tray and slide it forward to remove it. Hold the tray firmly while removing it. 4 Slide in the new hard drive in the position shown and fasten the four screws to secure it in position in the drive tray.
  • Page 40 If you intend to boot from the newly installed drive, ensure that you have configured Setup to do this. Also ensure that you have installed all the required operating system and HP drivers on the newly installed drive. To reinstall operating system and HP drivers, use the HP Image Creation &...

  • Page 41: Installing Removable Media

    Installing Removable Media To avoid electric shock and harm to your eyes by laser light, do not open WARNING the laser module. The laser module should be serviced by service personnel only. Do not attempt to make any adjustment to the laser unit. Refer to the label on the CD-ROM drive for power requirements and wavelength.
  • Page 42 2 Installing and Replacing Hardware Parts in Your PC Installing Removable Media 4 Place the new device in the drive tray with the correct orientation and secure it in place with the four screws (two on each side). Slide the device tray into the PC. 6 Attach the data and power connectors.

  • Page 43: Replacing The Floppy Drive

    Replacing the Floppy Drive 1 Remove the computer’s cover and front panel (refer to page 25 for instructions). Remove the drive’s connectors. Press the two latches inward and slide out the floppy drive. Loosen the tray’s two side screws and remove the old floppy drive. 5 Insert the new floppy drive (pin side first) then replace the two side screws.
  • Page 44 2 Installing and Replacing Hardware Parts in Your PC Replacing the Floppy Drive Slide the floppy drive back into the PC. Attach the data and power connectors. Replace the cover (refer to page 25 for instructions). Go to page 45 to complete the installation.

  • Page 45: Completing The Installation Of A Mass Storage Device

    Switch on the computer. 2 To verify the configuration of your hard disk drive, press F2 to enter Setup when the HP logo appears. Once in Setup, select the Advanced menu, then the IDE Devices submenu. In the Primary Master item, check that the details for the device have been correctly detected by the Setup program.

  • Page 46: Replacing The Main Chassis Fan

    2 Installing and Replacing Hardware Parts in Your PC Replacing the Main Chassis Fan Replacing the Main Chassis Fan Removing the Fan 1 Switch off the display and PC. Disconnect all power cables and any LAN or telecommunications cables. Remove the PC’s cover (refer to page 25 for instructions). 3 Lay the minitower on its side.

  • Page 47: Replacing The Power Supply Unit

    For your safety, only replace a power supply unit with a unit provided by HP support services. Removing the Switch off the display and PC. Disconnect all power cables and any LAN Power Supply Unit or telecommunications cables.
  • Page 48 2 Installing and Replacing Hardware Parts in Your PC Replacing the Power Supply Unit Installing the Power Insert the new power supply unit (lining up the metal catches). Supply Unit 2 Secure the power supply in position using the screws you removed previously.

  • Page 49: Replacing The Processor

    Replacing the Processor Before removing the heatsink or processor, ensure that you have a new piece of thermal interface material (provided with system board or processor replacement kit). When you re-attach the heatsink to the processor, use the new piece of thermal interface material.
  • Page 50 2 Installing and Replacing Hardware Parts in Your PC Replacing the Processor 6 Lift the Zero Insertion Force (ZIF) lever, located at the side of the processor socket, until it is in the vertical position, then carefully lift out the processor. To avoid bending the processor pins, keep the processor perfectly flat when removing it.
  • Page 51 4 Attach the heatsink to the processor then secure it in place using the four springs and four screws. Connect the heatsink power connector to the system board. 6 Replace the PC’s cover (refer to page 25 for instructions). Reconnect all the power and telecommunications cables.

  • Page 52: Replacing The System Board

    2 Installing and Replacing Hardware Parts in Your PC Replacing the System Board Replacing the System Board Removing the System Board 1 Switch off the display and PC. Disconnect all power cables and any LAN or telecommunications cables. Remove the PC’s cover (refer to page 25). 3 Lay the minitower on its side.
  • Page 53 Installing the New System Board 1 Aligning the rear connectors with their corresponding sockets, insert the system board and lower it onto the guide pins. Ensure that all hooks are correctly positioned. Check that the rear connectors are correctly aligned in their sockets. When inserting the system board, be careful not to damage or bend the metal fingers on the rear connector EMI shield.
  • Page 54 2 Installing and Replacing Hardware Parts in Your PC Replacing the System Board After installing the system board, you need to update your BIOS. The latest BIOS for your PC and instructions on updating the BIOS are available from: www.hp.com/go/vectrasupport...

  • Page 55: System Board Switches

    System Board Switches There are ten system board switches used for configuration, numbered from 1 to 10. Of these a certain number are reserved and should not be modified, otherwise it could lead to a system failure. Switch Default Position 2 Installing and Replacing Hardware Parts in Your PC System Board Switches To Configure:...

  • Page 56: Replacing The Battery

    Please return used batteries to the shop from which you bought them, or to the dealer from whom you purchased your PC, or to HP, so that they can be either recycled or disposed of in an environmentally sound way. Returned batteries will be accepted free of charge.
  • Page 57 5 Place the new battery in the battery holder and ensure that it is properly seated. Ensure that the clip holds the battery firmly in place. 6 Replace the cover (refer to page 25). Reconnect all cables and power cords. Run the Setup program to reconfigure the PC.

  • Page 58: System Board Connectors

    Pentium 4 processor (socket 423) CD-ROM audio in DT chassis intrusion internal speaker MT = Minitower DT = Desktop i850 MCH ATX12V power AGP Slot i850 ICH2 Battery socket SCSI LED Wake On LAN DT status panel Processor fan...

  • Page 59: Troubleshooting Your Hp Pc

    HP Instant Support You can also use HP Instant Support, the web-based problem resolution service that automates and speeds up troubleshooting. This service is available free of charge. For more information about HP Instant Support, go www.hp.com/go/vectrasupport Support in the left-hand menu.

  • Page 60: If Your Pc Does Not Start Properly

    Windows NT: Enter VGA mode when prompted during start-up, then reset the resolution. • Windows 98: Restart the PC. When the HP screen is displayed, press F8 and then start the PC in safe mode. Double-click on the Display icon in your PC’s Control Panel sliding control to reset the resolution.
  • Page 61 If the PC starts but you still have a problem... Press the F2 key to enter Setup. For more information on the Setup program, refer to the Troubleshooting Guide, available on the HP web at: www.hp.com/go/vectrasupport The Keyboard Doesn’t Work...

  • Page 62: Pre-Boot Diagnostics

    The first is an unusual series of tones that indicate an anomaly has been detected. This series of sounds also contains an electronic signal that can be sent through a telephone line to an authorized helpdesk or HP Support, if necessary. This signal cannot be interpreted by the human ear.

  • Page 63: Hp E-Diagtools Hardware Diagnostics Utility

    HP e-DiagTools Hardware Diagnostics Utility HP e-DiagTools is an accurate and reliable utility that helps you diagnose any potential hardware-related problems. With this utility you can: • Check the hardware configuration and verify that it is functioning correctly. • Test individual hardware components.
  • Page 64 HP support agent. If you are using HP e-DiagTools from the hard disk drive and your PC is connected to a LAN using TCP/IP (Internet) protocols, you have the option of e-mailing your Support Ticket from within e-DiagTools.

  • Page 65: Image Creation And Recovery Cd-Rom

    Copy OS Master Files: For use when Windows prompts you to insert the operating system media when installing additional drivers. • HP e-DiagTools: Checks the system configuration and operation. Also described on page 63. Some of the operations that can be performed using the Image Creation and Recovery CD-ROM will permanently erase the current contents of your hard disk.
  • Page 66 3 Troubleshooting Your HP PC Image Creation and Recovery CD-ROM Performing a Recovery or Downgrade (Windows 2000 to Windows NT4) The PC model must match the CD-ROM (the CD-ROM is locked to a specific PC model). Backup all data files and, if necessary, software applications.
  • Page 67 PC. However, it is possible to uninstall it later. To complete the recovery, you will need to install drivers recommended by Hewlett-Packard which are available from the HP web site, or other drivers. Performing a Partial Recovery Insert the recovery CD-ROM in the CD-ROM drive with the operating system running.

  • Page 68: Frequently Asked Questions

    Q: How do I disable the integrated sound features on my PC if I install an add-on sound card (on Windows NT, Windows 95 and Windows 98)? A: Use the HP Setup program to disable the Audio item in the Advanced menu. Refer to refer to “Using the HP Setup Program” on page 19.

  • Page 69: Troubleshooting Tips

    We recommend you contact your HP dealer, or contact HP support outside of peak times (mid-morning and early evening). Refer to the HP Quick User’s Guide for more information. You can learn more about HP service and support from the support web site: www.hp.com/go/vectrasupport 3 Troubleshooting Your HP PC www.hp.com/go/vectrasupport...

  • Page 70: If You Have A Problem

    • Contact your local Customer Care Center (for the phone numbers, refer to the Quick User’s Guide that came with your PC) or your HP Authorized Service Provider. It is recommended that before contacting HP Support you note down some of the information mentioned below.
  • Page 71 The operating system version is displayed under System. Please note down exact text of error message. Any POST errors will be displayed on your monitor screen or signalled by beep codes. 3 Troubleshooting Your HP PC If You Have a Problem...
  • Page 72 3 Troubleshooting Your HP PC If You Have a Problem...
  • Page 73 63 troubleshooting, 60 HP e-DiagTools, 59, 63, 65 availability, 63 requirements before using, 63 starting, 63 HP Image Creation and Recovery CD-ROM, 59 HP TopTools, 22 IDE hard disk, 32 IDE drives installing 3.5-inch drive, 38 installing in front shelf, 41...
  • Page 74 Index IDE tape drive, 41 IDE Zip drive, 41 mass storage devices, 31 memory module, 28 power supply unit, 48 Sound Blaster card, 30 system board, 53 installing and replacing hardware parts, 23 keyboard, 17 connecting, 12 troubleshooting, 61 keyboard power-on system board switch, 55 manageability, 22 mass storage device...
  • Page 75 PC, 11 updating BIOS, 69 for downloadable documentation, viii for downloading software and drivers, 22 for HP TopTools information, 22 for latest HP drivers, 68 for obtaining HP e-DiagTools, 63 for support, 59, 61 for updating the BIOS, 68...
  • Page 76 Index...

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