Service And Support, Hp Care Pack, And Warranty Information - HP StorageWorks MSL6000 Quickspecs

QuickSpecs

Service and Support, HP Care Pack, and Warranty Information

Warranty Warranty Warranty Warranty
Warranty Upgrade Warranty Upgrade Warranty Upgrade Warranty Upgrade
Options Options Options Options
HP Care Pack Information HP Care Pack Information HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific HP Care Pack Information HP Care Pack Information
Hardware Product Hardware Product Hardware Product Hardware Product
Services Services Services Services
eSupport eSupport eSupport eSupport
The warranty for this product consists of one-year, next business day, onsite.
Response - Upgrade on-site response from next business day to same day 4-hours
Coverage - Extend hours of coverage from 5 days x 9 hours to 7 days x 24 hours
Duration - Select duration of coverage for a minimum period of 1 year to multiple years
duration and hours of coverage.
HP Care Pack is not available for less than the products warranty duration.
HP Care Pack is available for sale anytime during the warranty period for most products, but the
commencement date will be the same as the warranty start date (delivery date to end user
customer). Proof of purchase may be required.
HP Care Pack services are prepaid.
For additional HP Care Pack (hardware & software) information, as well as orderable part numbers,
please refer to the URL http://www.hp.com/hps/carepack/.
Installation services
On-site Maintenance (includes warranty support)
Response time upgrades during the warranty period
Post-warranty coverage
RAID setup and performance consulting via statement of work
For additional hardware installation and maintenance information please refer to the URL
http://www.hp.com/hps/hardware/.
HP eSupport is a portfolio of technology-based services that assist you with managing your business
environment - from the desktop to the data center.
Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to
manage the daily operations of your IT environment.
Features include:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the support
portal, visit http://www.hp.com/support
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HP StorageWorks MSL6000 Tape Library HP StorageWorks MSL6000 Tape Library HP StorageWorks MSL6000 Tape Library HP StorageWorks MSL6000 Tape Library
Worldwide — Version 24 — July 7, 2006 Page 7